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"The room was clean. The staff was helpful and courteous. The restaurant had excellent service and large portions. "

"The staff on day and night were excellent! The rooms and handicap accessibility were excellent!"

"Wonderful staff! We were only there 3 nights, customer service was really top notch. Our room was comfortable and spacious, the hot tub was perfect after a long day, the pool is heated, also. They served pulled pork every night we were there which was a down side for us, breakfast was good. **There is no free parking, you either have to park several blocks away at the greyhound station ($20 every time you take your car out) or you pay $40. Per day for valet at the hotel (unlimited entry/exit, but you still have to tip the customary $10 - $20 every time you drop off or pick up your car)**"

"Convenient location to attend Penguins game. Also walking distance to downtown restaurants. Reasonable price for the room. Parking was a bit expensive. Employees at front desk served us well. Our room was stylish, in good condition, and was comfortable. "

"Room clean and spacious. Ample towels."

"The stay was excellent because of the staff. We were there during a giant snowstorm. The city was basically shut down. Big credit to Cody at the front desk (who I think was stuck there with us) and the others who took care of us when nothing was normal. While standing in the lobby and looking at the craziness outside, I saw a local man who got stranded in the city when the buses shut down. His phone battery had died, his wife didn't know where he was. Cody loaned him a phone charger and let him charge up so he could call his wife, call a car, whatever. The guy ended up renting a room, but no one expected that when they loaned him the charger. I was happy to see it. Great staff. One complaint though: Why would anyone choose The Epoch Times as the newspaper in the lobby? It's ridiculous and unseemly. Please get a real newspaper or just give up on papers altogether. Either one would be an improvement."

"The room was very clean and comfortable."

"Wonderful staff while we were stranded due to snow storm! Served good food and were very attentive!"

"Excellent staff. I would like to especially thank Jordan for all the support he has provided and elevating the experience of this simple stay in various ways. "