Beach/ocean view
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Reviews of Itz'ana Resort & Residences

4 out of 5
Itz'ana Resort & Residences
Mile 20, Main Road, Placencia, Stann Creek District

Reviews

8.8

Excellent

Rating 10 - Excellent. 43 out of 61 reviews" "
Rating 8 - Good. 6 out of 61 reviews" "
Rating 6 - Okay. 6 out of 61 reviews" "
Rating 4 - Poor. 1 out of 61 reviews" "
Rating 2 - Terrible. 5 out of 61 reviews" "

9.8/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and quiet. Wonderful beach and restaurant was great.
Stayed 1 night in Mar 2024

10/10 Excellent

Mahbobe

Liked: Cleanliness, staff & service, property conditions & facilities
A really nice place
Stayed 2 nights in Feb 2024

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Let us down
We wanted to like Itz'ana more than we did. The hotel itself is absolutely beautiful and stunning with a perfect setting. The bartenders and wait staff were so friendly and great. But something was missing. First off, I think the front desk and concierge need more help or more resources. Pretty much everything we asked for they seemed like they wanted to help but the hotel couldn't (like an early breakfast because we had to get on the road early, or recommendations for dinner or a spa in town.) Also, the really cool bar they are famous for was closed for construction while we were there. I know construction can be unavoidable, but some locals in town told us the bar is like never open anymore because of staffing issues. One final gripe, the massages cost upward of $200 for 90 minutes. That's more expensive than NYC, SF, and LA. I simply cannot understand why they would be so expensive, especially since the massage room is just a converted hotel room.
Stayed 4 nights in Feb 2024

10/10 Excellent

Richmond, Los Angeles

Stayed 2 nights in Feb 2024

10/10 Excellent

Mark

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Kika

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place
What a gorgeous place! Old world glamour meets boho modern. The decor alone is enough to write home about! And wait until you experience the service. Sigh… magnificent experience, can’t wait to get back!
Stayed 1 night in Feb 2024

10/10 Excellent

beth

Stayed 1 night in Feb 2024

10/10 Excellent

Kika

Stayed 3 nights in Feb 2024

10/10 Excellent

Tinnecha, akrob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Sarah

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Service on 3 Feb 2024
Thank you for your visit! We hope to see you soon.

10/10 Excellent

DENIA

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Dillon, San Fernando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decor was nice
Stayed 4 nights in Nov 2023

6/10 Okay

Adelile, Valencia

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Property is beautiful and clean but staff was a bit on the slow side with food and beverages order. I would definitely stay again.
Stayed 1 night in Jun 2023
Response from Itz'ana Resort & Residences on 23 Jun 2023
Dear Adelile,Thank you for sharing your honest comments. I regret that we did not exceed your expectations on your recent visit.Our team strives to offer top-quality service and your feedback will only help us to improve. Best regards,

8/10 Good

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
The resort is extremely beautiful. I visited during the off season(end of May early June) so there was no need to rush to enjoy the pool or chairs. The beach is beautiful with lots of various seating arrangements. I did not enjoy the resort food not worth it at all. The area was peaceful and I felt safe. I would suggest eating at the beach bar not too far from Itz’ana and going into the village for various food selections. I enjoyed green parrot the best( the food was delicious) beach was lovely as well. Overall a great experience.
Stayed 6 nights in May 2023
Response from Itz'ana Resort & Residences on 5 Jun 2023
Dear Mrs Thomas,Thank you for sharing your honest feedback. We appreciate your comments and thank you for bringing this to our attention. Our team strives to offer top-quality cuisine and your feedback will only help us to improve.Warm regards,

10/10 Excellent

Carlos, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great staff, waiters need training
Stayed 2 nights in Apr 2023
Response from Itz’ana Resort and Residences on 14 Apr 2023
Dear Mr. Malamud,We are delighted to hear of your wonderful experience at our property. Your comments are a motivation for our team! Thank you for taking time out to write a review. We look forward to welcoming you back to Belize soon.Warm regards,

8/10 Good

BRUNO

Stayed 3 nights in Mar 2023
Response from Itz'ana Resort & Residences on 3 Apr 2023
Dear Mr. Carvalho,Thank you for taking time out to write a review! We are delighted to hear of your wonderful experience, it was a pleasure having you with us. We hope to welcome you back to Itz’ana soon.

8/10 Good

Kimberly, WILLIAMSBURG

Stayed 3 nights in Mar 2023
Response from Itz'ana Resort & Residences on 14 Apr 2023
Dear Mrs Hunt,Thank you for taking the time to share about your Itz’ana experience! We are pleased to hear that you enjoyed our propertyWe hope to welcome you back to Itz’ana soon.Warm regards,

10/10 Excellent

Jorge

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay! friendly!
Great stay! would stay here again
Stayed 7 nights in Feb 2023
Response from Itz’ana Resort and Residences on 27 Feb 2023
Dear Mr. Sandoval,We are delighted to hear of your wonderful experience. Your positive comments are a motivation for our team!Thank you for taking time out to write a review! We look forward to welcoming you back to Belize soon.Warm regards,

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
pretty and comfortable
Stayed 1 night in Feb 2023
Response from Itz'ana Resort & Residences on 20 Feb 2023
Dear Mr Ungar,We are thrilled to hear how much you enjoyed your time at Itz’ana! It was a pleasure having you with us. Best Regards,

2/10 Terrible

Rosa

Travelled with partner
Disliked: Staff & service
customer service is the worse
Response from Itz'ana Resort & Residences on 15 Dec 2022
Dear Mrs Eliades,Thank you for sharing your honest feedback. We appreciate your comments and thank you for bringing this to our attention. We regret that we did not exceed your expectations.Warm regards,

2/10 Terrible

Amber

Stayed 4 nights in Nov 2022
Response from Julie Kee on 21 Nov 2022
Good morning Mrs. Alhussaini,You didn't stay with us due to hurricane Lisa. We know your experience was not as you expected. It will be helpful for us if you share in more detail how we can improve.Best Regards,

8/10 Good

Sarah

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful property
Gorgeous property, friendly staff. The food service was very slow for both dinner and breakfast, and it was their off season. They seemed to be well staffed. Must just be on island time.
Pool area
Outdoor dining area
Biblio bar
Indoor dining area
Stayed 1 night in Oct 2022
Response from Julie Kee on 2 Nov 2022
Dear Sarah,Thank you for sharing your honest feedback, thank you for bringing this to our attention. We appreciate the time you took to share your comments, and hope we will have the opportunity to welcome you to Itz’ana once again.Best Regards

10/10 Excellent

Ralf-Arnaud

Stayed 1 night in Aug 2022

10/10 Excellent

Leah

Travelled with family
Liked: Property conditions & facilities, room comfort
Great family trip to Placencia
Beautiful property and friendly staff, it was a great place to start our family vacation. Be ready for Belizean time for your meals, they are no rush and relaxed as you enjoy dining on property. While our kids (9 and 5) were probably the youngest ones on property, they never felt out of place and enjoyed exploring the beach or grounds while we enjoyed the pool or longer meals. Our beach view villa was plenty big for a family of four, the kids enjoyed the plunge pool and outdoor shower and bath. The W/D was nice to have!
Stayed 3 nights in Aug 2022
Response from Briana on 17 Aug 2022
We are happy that you enjoyed your stay with us! We hope to see you back soon.

10/10 Excellent

Timothy, Edmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I celebrated our 7th anniversary at Itz'Ana and had a great time! The staff was friendly, though a bit slow, even by beach standards. Regardless, we were well taken care of and the grounds are magnificent, we were very satisfied with the trip as a whole! Food and drinks were EXCELLENT, truly well done. Big shout out to Johnny and the cocktail class, it was so much fun!
Stayed 4 nights in Jul 2022
Response from Briana on 17 Aug 2022
Thank you so much. We hope to see you back real soon

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 4 nights in Jul 2022
Response from Briana on 22 Jul 2022
Thank you so much from the staff at Itz'ana. We hope to see you back here real soon!

10/10 Excellent

Heather

Stayed 5 nights in Jul 2022

10/10 Excellent

Danielle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the atmosphere of the property. The staff were all pleasant, accommodating and available to assist when needed. The options at the restaurant were delicious. A very inviting resort
Stayed 3 nights in Jul 2022

10/10 Excellent

Chanel

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a GREAT resort and we only wished we have more time as we only got one night. The property is gorgeous and unique. It’s right on the coastline with direct access to the beach (and a beautiful hang out area). The swimming area is nice including views of the ocean and there’s a small bar with bites. The restaurant was outdoors and indoors. They had amazing coffee (complimentary) which I know it weird to compliment but some of the best coffee Ive ever had. The staff were super friendly and they were accommodating of shuttle rides daily. The rooms have a/c and balconies. Super clean and eco-friendly. Overall we love and highly recommend this resort.
Stayed 1 night in Jun 2022
Response from Briana on 22 Jul 2022
Warm greetings from Itz'ana. Thank you so much for the amazing review. Come again soon.

4/10 Poor

Jessica

Stayed 6 nights in May 2022

2/10 Terrible

Justin

Stayed 2 nights in May 2022

6/10 Okay

Matt

Liked: Staff & service, property conditions & facilities
Misleading room pictures but nice property.
Beware the false/misleading pictures on the "deluxe" room. There are 7 pictures specifically for the deluxe room when you look at the room info. Of those 7, only 2 show the actual deluxe room, 3 of them show a suite. (the other 2 are just bathroom pics). This is very misleading if not false advertising. I tried to explain this to the front desk staff but they either did not care or did not understand. The deluxe rooms are very basic and small for what they charge. Other than that, the pool area was great, the couple meals we had were very good, and the bartenders/servers were very friendly and attentive. The property as a whole is very nice, but if I knew what type of room we were getting I would have booked somewhere else given the cost.
Stayed 2 nights in May 2022

10/10 Excellent

Sonja

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot say enough wonderful things about our week stay at Itz'ana Resort!! The property is truly exceptional and very well maintained. We swam in the pool every single day, the restaurant food is delicious for all meals, and the bars (inside and at the pool) serve amazing drinks. The staff was incredible. They were so friendly to us, the service was top notch, and they got to know our 3.5 year old son so well. They were great to him everyday! The resort has daily activities that you can sign up for, they will help you with booking excursions, and the beach has fun activities like bean bags, hammocks, volleyball and kayaks. Our room Deluxe Room was gorgeous overlooking the property and they did a great job of cleaning it everyday. They had a little bit of construction going on and needed to access our room, so we were upgraded to a Beach Loft for the last two nights which was a wonderful surprise. They picked us us from the airport and brought us back at the end of the stay. I wish we could have stayed for longer than a week! I would recommend this resort to anyone coming to Placencia, including families with kids!
Stayed 7 nights in Apr 2022

8/10 Good

Amy

Stayed 5 nights in Apr 2022

2/10 Terrible

Mai-lan, Seattle

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I'm really disappointed in our stay at Itz'ana in Placencia. The Wifi was not working during our entire stay. When we arrived, other guests said the internet was broken for over 1 week. My husband was supposed to work for 3 days during our stay and the internet never turned on. The front desk kept assuring us the internet would be fixed "in a few hours" but it never got fixed. The air conditioning in common areas was broken. Our room key cards never worked. Each time the front desk would reset our key cards and they would never work. We would spend 25 minutes walking back and forth between our room and front desk to try to get into our room. This was a huge headache since we had a baby and needed to get into our room. Another guest had the same issue with her room key cards. The property is beautiful, but when the Wifi, Air Conditioning, and room key cards are broken, it creates a miserable stay. Many guests were trying to work and were unable to get internet for over 1 weeks.
Stayed 3 nights in Apr 2022

6/10 Okay

Monique

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Needs serious work on service
First, this property is stunning, Just stunning. The decor, the detail, is top notch. What was so surprising is how poor the service was. There were some efforts being made in terms of food and beverage, as there was a consultant there, and things did really did improve over the 5 days. The food is really very good. The bartenders were excellent, Michael and Midge! Johnnie did a wonderful gob with a very nice dinner. The front desk staff is just well, awful. There is zero problem solving. One work answers, and they didn't even know what events were goin on, in their own hotel! I was handed some papers and told to "Pick" something in regards to recommendations for a tour. Just get your own online. It was as if they were paid to stand there and check people in. The pool is amazing, the beach is great, just know it isn't really a swimming beach. Would have been nice if they would have refilled the coffee in the morning on the beach. Housekeeping came at 6 pm, didn't even refill my coffee or take away my dishes. Also there was awful loud construction right over my room. They never should have sold that room. I requested to see a manager, and it never happened. Again, a one word answer, no follow through. I would like to go back, and do the sister resort as I heard it is better. I will have to think about it though. It really is a beautiful place, the town is pretty quiet though. I was told it was chill, it was quiet and empty.
Stayed 5 nights in Mar 2022

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff Resort is beauitful
Stayed 4 nights in Mar 2022

10/10 Excellent

Rajat

Stayed 3 nights in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2022

10/10 Excellent

Elizabeth

Stayed 6 nights in Jan 2022

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience! Would recommend. We spent a full week there
Stayed 7 nights in Nov 2021
Response from Manuel Zepeda- Reservations Agent on 3 Dec 2021
Thank you! We hope to see you back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Itz'tana is wonderful with one major exeption. The entire staff were attentive, accommodating and genuinely kind. The property is beautiful, the pool incredible, the beach gorgeous. The only issue, and it's a biggie, is the food which is truly, amazingly, almost hilariously bad. We loved literally every other part of our stay there. Were it not for the food we would already be planning our return. The resort is so wonderful, I hope very much they hire someone to come fix the menu. It's the only thing holding Itz'tana back from becoming a world-class property If you go, you'll have a great time, just plan to eat literally anywhere else
Stayed 3 nights in Nov 2021
Response from Manuel Zepeda- Reservations Agent on 22 Nov 2021
Thank you for your response and honesty in regards to your stay with us. We finally got our new menu and we are working to better off our food service. Your honesty is truly appreciated it will help us to grow and become a better.

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Itz’ana is a great place to relax. The pool was amazing, & the staff are very kind and helpful. The bed is very comfortable & we had some outstanding quality sleeps. The bathroom is really nice as well. I will definitely be recommending the resort to friends and family.
Stayed 3 nights in Oct 2021
Response from Teresa Godfrey- Reservations Agent on 15 Oct 2021
Hello Danielle, We are so proud to know that your stay was well enjoyed and that we were very kind and helpful. We appreciate your kind review and we look forward to having you stay with us in the future.

10/10 Excellent

Elizabeth

Stayed 1 night in Sep 2021
Response from Teresa Godfrey- Reservations Agent on 28 Sept 2021
Hello Elizabeth, Thank you very much for you short but sweet review. We greatly appreciate it.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property decoration and gardens
Stayed 1 night in Aug 2021
Response from Teresa Godfrey- Reservations Agent on 18 Aug 2021
Dear Valued Guest, Thank you for your short but kind review. We are happy that your time spent here at Itz'ana was enjoyable. We look forward to having you with us again in the future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Where do I start? The moment we got to the resort we were welcomed by Heidi who brought us to our room. She was the most kind and helpful dront desk person there! Heraldo made our long weekend a blast and kept the drinks flowing. I dont know how many welcome Freshnesses i had, but they never disappointed! The resort itself is magical, like something out of a book. Mark, Juan, and Roland were also very accommodating setting up our shuttle's and golf cart rental which i highly recommend doing. The rooms were impeccable and THAT POOL. You have to see it to believe how prestine and beautiful the Infinity pool is. I cannot wait to come back. Highly recommend!
Stayed 4 nights in Aug 2021
Response from Teresa Godfrey- Reservations Agent on 10 Aug 2021
Thank you so much for such a kind review and choosing to stay with us here at here at Itz'ana Resort & Residences. We are so proud to know that Heidi , Heraldo, Mark, Juan and Roland made your stay so much more memorable. We do look forward to having you with us again.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
This property is absolutely beautiful and I wish our experience had been better. During our "orientation" Pedro told us that the resort was at full capacity and they might run out of towels at the pool. The AC stopped working in our room in the middle of the night. It was extremely hot, and even with the ceiling fan on, it was impossible to get any sleep. Opening the door to our balcony didn't help at all as the humidity was unbearable and there was no breeze. I called the front desk, but no one answered. I walked over to reception only to find everything was closed and there were no lights on. There was absolutely no one around; not even a nightguard at the desk, as we had been told would be the case after hours. The resort provides you with a Whatsapp contact for staff to use "after hours". I texted and called, but there was no response. In the morning, I saw they had read my messages, but still no one got back to me. After breakfast I walked to the front desk and reported the AC situation in my room. They told me someone would "look into it". By noon there was still no AC. The front desk staff said they had reset the unit and it should be working. I was told if the AC wasn't working by 1pm, they would find me a different room with a working AC. I knew this to be false information! How could they find me a new room if the resort was completely full? Long story short, the AC was never repaired. We paid for 2 sleepless nights.
Stayed 2 nights in Jul 2021
Response from Teresa Godfrey - Reservations Agent on 16 Aug 2021
Dear Valued Guest, We greatly appreciate your feedback as tz'ana is a fairly new hotel that has only been open for a year and this review has definitely pinpointed some things that we needed to work on and improve. I am pleased to inform you that since your stay we have had our AC Technicians working on each room reprogramming A/C units and fixing any error that they would cause. We have also, sat down with each individual at our front desk reasserting the need for prompt and timely responses and service. We do apologize on behalf of the entire team and if you do return we hope we can offer you a better experience.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Resort
The pool area is amazing and our room was very comfortable. One of the nicest beds we’ve slept in. Staff were friendly and attentive and were punctual in replying to messages sent before and during our stay. The resort is a 30min cycle out of the village so we made use of the free shuttle and the bikes. The staff very kindly organised a fruit platter in celebration of our anniversary. Highly recommended. We had a fantastic stay but had a problem with the eco credentials the hotel tries to promote (signs in the rooms). We were asked to hang towels that we were happy to reuse (this is what we did) but everyday the housekeeping changed them all. Over a 4 night stay our bedding was changed twice. Housekeeping always lowered the air conditioning to 16c. Although there is some water around the pool served in dispensers, nearly all water was bottled.
Stayed 4 nights in Jul 2021
Response from Teresa Godfrey - Reservations Agent on 11 Aug 2021
Hello Mr. Carl, Thank you so much for your kind review. We are so delighted that you and Mrs. Margaret enjoyed your wedding anniversary with us. Thank you for bringing up these issues we will ensure that they are attended too. We genuinely appreciate these types of reviews as there is always room for improvement. We look forward to having you here with us at Itz'ana again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was awesome
Stayed 4 nights in Jul 2021
Response from Teresa Godfrey - Reservations Agent on 9 Aug 2021
Dear Valued Guest, Thank for your short but sweet review, we are proud to know that you were happy with our resort and our food. We look forward to having you dine and stay with us again in the Future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay!
Stayed 1 night in Jul 2021
Response from Reservations on 9 Aug 2021
Dear Valued Guest We appreciate your time to fill out the review, and that you enjoyed your stay. We hope to host you again in the near future Thank you