Plano Hotel Guide - Family Friendly Hotels in Plano, Dallas

"Easy to find. Plenty of parking. Room clean. Nice breakfast. Staff friendly and helpful."

"This hotel was supposed to be non smoking. We even had to agree that we would be charged if we smoked. The room next to us you could smell the Marijuana coming from that room. The hallway smelled like Marijuana. The rooms smelled musty and the rooms need to be updated. Our room you could push the door open without using the key card. We did notify the staff and it was fixed. "

"I accidentally made a duplicate reservation and canceled the second one, which was obviously unnecessary. However, the hotel refused to issue a refund due to their policies. The mistake lasted only about five minutes and didn’t cause any issue or block the room I had selected. Even so, they kept the full amount ($600). It would have been simple to refund the money back to my card, especially since the other reservation was used. Very disappointing, honestly."

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"When we arrived and talked with the very unhelpful manager, we were told the room we booked on hotels.com didn’t even exist, and the pictures on the site were inaccurate. They were unable to provide a room with the sleeping arrangements we needed, though we paid extra to have the accommodations, so we requested a cancellation. The hotel is under construction, and didn’t even have restroom signs up. It was a terrible experience and I would not recommend this hotel to anyone."

"So much to love, but under managed. The location is why I’ve stayed here more than once. It’s clean, and was better staffed this time. Management of this property is the issue, last time the 2 elevators, one broke and the other only went up, so I had to walk down 6 flights. This time the pool was closed. They offer no compensation for promised services not available. We need to get back to enforcing these things."

"Nice "

"Place was very clean would recommend"

"I travel on 04/1/26 I’ve book aloft different city never had problems first my sister room dirty trash in the floor had to asks if they could vacuum, then the air didn’t work so they had to move to another room, I’m pretty sure whoever had that room before had the same problem, my room had dead bugs and trash in the floor the manager said they were going to credit me it’s been over a week haven’t seen no credit i called they keep saying no manager in they lying you not going to run a hotel without a manager I’ll never stay at another Alof again next’s time I travel those will be the first thing i check 👎"