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Reviews of City Express Suites by Marriott Playa Del Carmen

3 out of 5
City Express Suites by Marriott Playa Del Carmen
Av. Balamkamche Mza. 30 Lt 4, Fraccionamiento Playacar Fase II, Playa del Carmen, QROO

Reviews

8.6

Excellent

Rating 10 - Excellent. 224 out of 407 reviews" "
Rating 8 - Good. 107 out of 407 reviews" "
Rating 6 - Okay. 42 out of 407 reviews" "
Rating 4 - Poor. 16 out of 407 reviews" "
Rating 2 - Terrible. 18 out of 407 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

julio

Travelled with family and small children
Liked: Cleanliness, amenities
The beds are very small and uncomfortable
Stayed 1 night in Mar 2024
Response from GERENTE GENERAL on 19 Apr 2024
Apreciable Sr. Julio Agradecemos sus comentarios, lo cuales siempre nos apoyan a mejorar; los mismos serán compartidos con nuestro personal para poner mayor énfasis en las observaciones que nos hizo saber en relación a nuestras camas, es agradable conocer que el servicio que recibió cumplió con sus expectativas de seguridad y ubicación.Le esperamos en su próxima visita en esta ciudad.¡Todo Lo Que Importa es apoyarle en sus objetivos de viaje!.Jorge Alberto Cubillas Avila Gerente General

6/10 Okay

Frank, Aurora

Liked: Cleanliness, staff & service, property conditions & facilities
The property was
Stayed 5 nights in Dec 2023
Response from Jorge Cubillas on 29 Jan 2024
Apreciable Sr. FrankAgradecemos el haberse hospedado con nosotros y desde luego, el tiempo que nos regaló al haber dejado la ponderación sobre nuestros servicios, esperamos nos brinde nuevamente la oportunidad de poder servirle en una próxima estancia en Playa del Carmen: ¡Todo Lo Que Importa es apoyarle en sus objetivos de viaje!Jorge A. Cubillas- Gerente General

2/10 Terrible

Jorge

Stayed 1 night in Jun 2023
Response from Jorge Cubillas Avila on 21 Jun 2023
Estimado Sr. JorgeLe agradecemos sus comentarios ya que esto nos hace trabajar en nuestras áreas de oportunidad y mejorar su experiencia, le comento que cuidaremos mucho los puntos que nos hizo saber, priorizando siempre la empatía y poder ser facilitadores de su motivo de viaje siempre.Por otra parte me gustaría saber en qué horario y día le puedo realizar una llamada esto con la finalidad de detectar en qué fallamos y trabajar de inmediato en las mejoras.Muchas gracias por su tiempo Sr. Jorge y no dude en contactarme para su próxima visita, personalmente le apoyaré en lo que necesite,Saludos!

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Good for staying
Very clean room with kitchen. Not too small. Big fridge. All you need for cooking. Bed mattress hard, old pillows but clean. Breakfast the same every day, could taste better. Al lot of parking. Walking distance to shopping.
Stayed 7 nights in Mar 2023
Response from Jorge Cubillas Avila on 29 Mar 2023
Apreciable huéspedA nombre de City Express Suites Playa del Carmen agradecemos habernos considerado como tu hotel de descanso en tu paso por esta Ciudad; es satisfactorio conocer que se cumplieron tus expectativas de hospedaje y servicio, deseamos hayas tenido un descanso agradable, estamos para servirte en una próxima estancia, te esperamos pronto en tu próxima visita a esta bella Ciudad. Excelente tarde.Jorge A. Cubillas - Gerente General

2/10 Terrible

Carlos

Disliked: Staff & service
Stayed 1 night in Feb 2023
Response from Jorge Cubillas Avila on 31 Mar 2023
Apreciable CARLOS Agradecemos su preferencia por elegir la Cadena de Hoteles City durante su hospedaje en  Playa del Carmen; le ofrecemos una disculpa por todos los incidentes que se presentaron durante su estancia; se ha informado a los departamentos involucrados quienes tomaran las medidas internas necesarias previniendo que una situación similar como esta se repita. Agradecemos habernos dejado su comentario ya que es de mucha ayuda para mejorar nuestras áreas de oportunidad, esperamos su comprensión y confiamos en seguir contando con su preferencia.Jorge A. Cubillas Avila

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick solo over night
This was my second stay at City Suites. I chose it again, because the first time was so great. It is centrally located, easy to get to and has plenty of amenities. The staff are incredibly friendly and helpful. The rooms were comfortable and clean.
Stayed 1 night in Feb 2023
Response from Jorge Cubillas on 22 Feb 2023
Dear guestOn behalf of City Express Playa del Carmen, I want to thank you for the time you took to write us your valuable comments, which support us in continuing to provide you with quality services and always in support of your travel objectives; Comments like yours are shared with the staff and serve as motivation to carry out our work to improve the satisfaction of our guests. We hope to see you soon on your next visit to this city, we wish you an excellent afternoon.Jorge A. Cubillas

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Endroit excellent aussi bien que des resorts tout inclus je le conseil a tous un gros merci !!
Stayed 9 nights in Jan 2023
Response from Jorge Cubillas Avila on 24 Jan 2023
Au nom de City Express Suites Playa del Carmen, je tiens à vous remercier pour le temps que vous avez pris pour nous écrire vos précieux commentaires, qui nous aident à continuer à vous fournir des services de qualité et toujours à l'appui de vos objectifs de voyage. partagées avec le personnel et servent de motivation pour mener à bien notre travail pour améliorer la satisfaction de nos clients.Nous espérons vous voir bientôt lors de votre prochaine visite dans cette ville, nous vous souhaitons un excellent après-midi.Jorge A. Cubillas

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Jorge Cubillas Avila on 23 Jan 2023
Apreciable huéspedAgradecemos el haberse hospedado con nosotros y desde luego, el tiempo que nos regaló al haber dejado sus comentarios sobre nuestros servicios, nos da gusto saber que tuvo una estancia placentera y confiamos nos brinde nuevamente la oportunidad de poder servirle en una próxima estancia en Playa del Carmen: ¡Todo Lo Que Importa es apoyarle en sus objetivos de viaje!.Jorge A. Cubillas - Gerente General

10/10 Excellent

jiahong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, everything was great except location. But it was no problem. We can drive to central just 5 minutes to visit beach and back to quiet hotel for rest.
Response from Jorge Cubillas Avila on 13 Jan 2023
On behalf of City Express Suites Playa del Carmen I want to thank you for the time you took to write us your valuable comments, which support us in continuing to provide you with quality services and always in support of your travel objectives; Comments like yours are shared with the staff and serve as motivation to carry out our work to improve the satisfaction of our guests. We hope to see you soon on your next visit to this city, we wish you an excellent afternoon.Jorge A. Cubillas

4/10 Poor

Aditya

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Room they gave us smelled badly and they wouldn’t change it until their maintenance guy looked at it. The maintenance guy couldn’t do anything but still the hotel didn’t agree to change the room easily. After some further discussions and visit to room by hotel staff, they gave us another room. At breakfast they had bread but wouldn’t put butter out and even upon requesting they give only 1 pcs. Hope the service can be improved at this hotel.
Response from Jorge Cubillas Avila on 5 Jan 2023
Apreciable AdityaNos apena leer sus comentarios acerca de su experiencia en CE Playa del Carmen , ya que nuestro principal objetivo es facilitar lograr sus metas, tenga por seguro que trabajaremos con el área correspondiente para lograr superar sus expectativas de la mejor manera, agradecemos mucho el tiempo que se tomó para escribirnos; agradeceré nos pueda regalar un correo a cepdc.gerencia@cityexpress.com.mx para conocer más a detalle los inconvenientes presentados durante su estancia, nos preocupa no haberle dado el confort que esperaba ya que nuestro compromiso es ofrecerle nuestro mejor servicio.Jorge Alberto Cubillas - Gerente General

6/10 Okay

AURORA

Stayed 1 night in Dec 2022
Response from Jorge Cubillas Avila on 7 Dec 2022
Apreciable huésped AuroraAgradecemos el haberse hospedado con nosotros y desde luego, el tiempo que nos regaló al haber dejado sus comentarios sobre nuestros servicios, nos da gusto saber que tuvo una estancia placentera y confiamos nos brinde nuevamente la oportunidad de poder servirle en una próxima estancia en Playa del Carmen: ¡Todo Lo Que Importa es apoyarle en sus objetivos de viaje!.Jorge A. Cubillas - Gerente General

8/10 Good

Tania

Business traveller
Liked: Cleanliness, staff & service, amenities
Hotel was good, only my room had a little bit of mold smell
Stayed 1 night in Sep 2022
Response from Jorge A. Cubillas - Gerente General on 15 Sept 2022
Apreciable huéspedA nombre de City Express Suites Playa del Carmen agradecemos habernos considerado como tu hotel de descanso en tu paso por esta Ciudad; es satisfactorio conocer que se cumplieron tus expectativas de hospedaje y servicio, deseamos hayas tenido un descanso agradable, estamos para servirte en una próxima estancia, te esperamos pronto en tu próxima visita a esta bella Ciudad. Excelente tarde.Jorge A. Cubillas - Gerente General

2/10 Terrible

NORMA, LAS VEGAS

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THE ROOM WAS DIRTY, AND THE PERSONAL WASN'T KIND
Stayed 1 night in May 2022
Response from Tlaloc Monsivais / General Manager on 13 Jun 2022
Dear Ms. Norma, Thank you for your feedback, I am sorry to learn you had a bad experience with us with the room cleaninless and staff friendliness, be so kind to accept an apology. From our end we will make sure to re-enforce tranning with our staff in both areas in order to prevent situations like this in the future. I hope you give us the oppportunity to host you back again any time at your convenience. Cordially yours,

10/10 Excellent

MARIA

Stayed 3 nights in Jun 2022

4/10 Poor

Carolina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty dishes, uncomfortable kitchen, lack of tools for cooking. The card doesn’t work to activate the elevator, broken washing machines, no offer of Suites has been accomplished
Stayed 4 nights in Jun 2022
Response from Tlaloc Monsivais / General Manager on 9 Jun 2022
Dear Guest, Thank you for your feedback, I am sorry to learn you didn't enjoy your stay with us, I am following up all your valuable comments and I will be pleased to welcome you back in the future, so you can see the difference. Kind Regards,

10/10 Excellent

Loreto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Away from the touristy noise. Dining options are available within the compound.
Stayed 3 nights in Apr 2022
Response from General Manager on 17 May 2022
Dear Guest, Thank you very much for your lovely comments, I am happy to learn you had a good experience with us. We hope to see you back soon. Kind regards, Tlaloc Monsivais

4/10 Poor

Hernan

Travelled with family
Disliked: Staff & service, amenities
The staff seem not to care. There where two of us and they were aunable to leave two bath towels, one hand towel and a floor towel. There was one or two missing every day. The small vending area doesn't have WATER!, Sometimes they change linen, other times they didn't. The location is OK buy I would not go back to it. Whindham is around the corner, same location.
Stayed 6 nights in Apr 2022
Response from Gerencia General on 17 May 2022
Dear Guest, Thank you for your comments, I am sorry to learn you had a bad experience with us, based on your valuable comments we have made some changes and we have now enough towels for our guest. Please be so kind to accept an apology for this experience and I hope you give us the opportunity to visit us back in the future, to make sure by yourself that we have followed up your comments. Kind regards, Tlaloc Monsivais

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities
M
Stayed 3 nights in Apr 2022
Response from Gerencia General on 20 May 2022
Estimado Sr. M, Gracias por su calificación, esperamos verlo pronto. Saludos cordiales, Tlaloc Monsivais

6/10 Okay

wilfredo

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Breakfast was the same daily.
Stayed 5 nights in Apr 2022
Response from General Manager on 20 May 2022
Dear Guest, Thank you for your feedback regarding our breakfast, I am sorry to learn you had a bad impression of it. Daily we offer a variety of eggs, beans, a different sauce for chilaquiles, and another hot plate it could be (potatoes, nopales, sandwiches, quesadillas) 2 different juices (orange and green) and 2 different cereals (with sugar and with out) 4 different fruits, 2 different breads, 2 different yogurts and coffee. Cordially yours, Tlaloc Monsivais

10/10 Excellent

Evan

Stayed 3 nights in Apr 2022
Response from Gerencia General on 20 May 2022
Estimado Sr. Evan, Gracias por su calificación, esperamos verlo pronto. Saludos cordiales, Tlaloc Monsivais

8/10 Good

Yvonne

Stayed 5 nights in Apr 2022
Response from Gerencia General on 20 May 2022
Estimada Srita. Ivonne, Gracias por su calificación, esperamos verla pronto. Saludos cordiales, Tlaloc Monsivais

10/10 Excellent

Martinillo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would love to book again if given a chance. May be a little off with the washroom as it is too little room for the toilet and the door but overall its fantastic
Stayed 6 nights in Mar 2022
Response from General Manager on 18 May 2022
Dear Guest, Thank you for your kind comments, I am happy to learn you had a fantastic experience with us. We will be pleased to welcome you back in the future. Kind regards, Tlaloc Monsivais

10/10 Excellent

Bernardo

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
hotel was really good for what we were looking for. The room as spacious and comfortable. Breakfast was great, with eggs, chilaquiles, juice, coffee, breads, etc. Some hotels allow you to go into your room earlier, if it ready. I dont think that was the case here. Property has a nice pool. A kids pool is within the adult pool, so it is easier to have your kids play while you are also enjoying the water. The pool area has also some seating area and a bbq grill.
Stayed 3 nights in Mar 2022
Response from General Manager on 18 May 2022
Dear Guest, Thank you very much for your great review, I am happy to learn you enjoyed our facilities, our complimentary breakfast, the swiming pool and our grill area. We hope to have the chance to welcome you again in your home away from home. Kind regards, Tlaloc Monsivais

8/10 Good

Yadira, San Diego

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We had a nice 4 night stay. The staff was nice and kind. The room was nice, nothing fancy but we like it and it was comfortable. We were missing a remote , but the staff help us right away. The maintenance guy was very slow getting to our room, we clogged the bathroom there are no signs not to put toilet paper down the toilet. Also there are no covid testing near by the closes one is 4 to 5 blocks away, you will need it to get back to the USA and it will be $25 each person. Also there is food establishments near the hotel, but the supermarket is 4to 5 blooks either way left or right of the hotel. The beach is a 18 min walk to 5th ave. We felt safe around the hotel. The pool was nice not too cold but it got cloudy and with bugs and leaves by the 4th day. One thing i didn't really like is that you the walls ate thin and you can hear your neighbors if they are rowdy or noisy, so bring ear plugs also the last day the water pressure was fluctuating. Other than that we had a great time.
Stayed 4 nights in Mar 2022

6/10 Okay

Imani

Travelled with family and small children
Liked: Amenities, property conditions & facilities
I requested a late Check-In and was sent a private message from the hotel stating that that would be fine. They neglected to inform me AT THAT TIME that their credit card machines had been down for 4 days even before my arrival, so once I arrived, I was told that I had to pay for my vacation stay in cash! :-O The problem was I don't carry cash like that, and if I wanted to, I would've been prepared with a heads-up. The manager stated that I could find another hotel, then ~ RUDE! I let him know that I would pay once I left back out (it was close to midnight) and he wanted to hold my passport or Driver's License as collateral ~ NOT! I gave him a work I.D. instead. I went online and paid through Expedia for my entire stay, as I wasn't comfortable going to obtain cash like that to pay for a 5-night stay. The machines never were working during my stay, so it seems like they were out for at least 9 days. BAD BUSINESS not giving customers a heads-up!!!! The room is almost exactly as pictured minus the rug; It was very clean, but upon asking for clean towels, we rarely got them when needed, and the cups in the cupboard were dirty with stains on them. The shower was hit or miss with hot water and drained very slowly. The breakfast was great ~ hot, plentiful, and good! The location was about an 8 min taxi ride from 5th Avenue, but hard to find for many taxi cab drivers. Nothing was nearby and taxis had to be ordered from the hotel staff. Overall rating ~ 6/10
Stayed 4 nights in Feb 2022

4/10 Poor

Thomas

Stayed 1 night in Feb 2022

2/10 Terrible

John

Stayed 2 nights in Feb 2022

10/10 Excellent

Giulio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location near highway, close to everything.
Stayed 4 nights in Jan 2022
Response from GM on 25 Jan 2022
Dear Mr Guilio We want to Thank you to stay with us. We are working hard to make our guests happy and really apreciate your Feedbak. Best Regards

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No!
No towels No channel remote Very noisy highway noise
Stayed 1 night in Jan 2022
Response from GM on 25 Jan 2022
Dear Guest Robert Thank you for your feedback, We are working right now with this issues to fix them a soon as posible please let me offer you an apology

10/10 Excellent

Giulio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, easy access, near highway, quiet, and more.
Stayed 1 night in Jan 2022
Response from GM on 15 Jan 2022
Dear Mr Giulio We want to Thank you to stay with us. We are working hard to make our guests happy and really apreciate your Feedbak. Best Regards

6/10 Okay

Victor

Travelled with family
Liked: Cleanliness, staff & service
What I like was the location and very quiet room. Cons, needs new furniture and mattress.
Stayed 4 nights in Jan 2022
Response from GM on 11 Jan 2022
Dear Guest Victor Thank you for your feedback, We are working to se when we can change the furniture, please let me offer you an apology

2/10 Terrible

Sam

Disliked: Staff & service
ruined my night. left me on the streets of mexico alone without a place to stay.
Stayed 1 night in Jan 2022
Response from GM on 11 Jan 2022
Dear Guest Sam Thank you very much for sharing your comment, we will review the case to determine the reason for the lack of room for you, we offer you a sincere apology

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. I loved that the room had a kitchen, desk. And lots of counter space and storage space. The only complaint i have is there's nowhere to hang the giant shower towels they give you. Not a big deal at all though.
Stayed 3 nights in Dec 2021
Response from GM on 11 Jan 2022
Dear Mr Brian We want to Thank you to stay with us. We are working hard to make our guests happy and really apreciate your Feedbak. We wil be figuring out were to hang the shower towels Best Regards

10/10 Excellent

Edgar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Very nice suites . Always friendly staff and with grate service. I traveled with my grandmother and she was happy with how easy it was for her to get around. My family and I will stay here next time we visit playacar.
Stayed 5 nights in Oct 2021
Response from General Manager on 30 Oct 2021
Dear guest! Your comments are very importan for us! thanks a lot, we appreciate! We hope that you come back again! Best regards, General Manager.

4/10 Poor

Christin

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
There were dozens of small problems that resulted in me really not enjoying my stay anymore. I think you can summarize it all with a lack of care for the guest. Not enough towels, dirty towels, forgetting requests, not staffing the reception, not speaking English well, dirty floors in the room, bad communication when elevator was not working, blocked toilets, locked safe, dirty gym... Each single thing wouldn't be an issue, but all together it made me very disappointed. It could have been a great 16-day stay, but just hoped for it to be over by the end.
Stayed 16 nights in Aug 2021
Response from Management. on 15 Sept 2021
Dear guest, We are very sorry for the inconvenience you had. We appreciate your comments. Sincerely we offer our apologies. Best regards.

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities
I had to keep asking for towels and coffee.
Stayed 7 nights in Aug 2021
Response from General Manager on 14 Aug 2021
Dear guest, thanks for your comments, we are very sorry for the inconvenience. Best regards.

8/10 Good

Stephan

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2021
Response from Gerencia General on 31 Jul 2021
Gracias por sus comentarios.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2021
Response from Gerencia General on 16 Jul 2021
Gracias, nos complace atenderle.

10/10 Excellent

Abel

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fast In&out Hotel for road trips.
Friendly staff and awesome breakfast the ladies in the kitchen get down!
Stayed 2 nights in Jun 2021
Response from General Manager on 13 Jul 2021
Dear guest, thank you very much for your comments, Best regards. We hope, see you again.

10/10 Excellent

Nelida

Travelled with family
Liked: Staff & service
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
-El desayuno es rico pero diario es lo mismo y después de varios días aburre :( estaría bien si pudieran variar al menos un guisado. -El único día que podíamos despertar tarde, una señor de mantenimiento estuvo gritando y tocando como desesperado a las 8am, aún teniendo el candado de no molestar. Tocó todas las puertas del pasillo y gritando! -La camarista por error dejó un cepillo de dientes asqueroso junto a los nuestros! Suponemos es el q ocupa para limpiar el lavabo(estaba sucio y con pelos), pero fue muuuuyyy desagradable que lo dejara con los nuestros !!!
Stayed 10 nights in Jun 2021
Response from Gerencia General on 13 Jul 2021
Estimado Huésped, Muchas gracias por sus comentarios y su preferencia, nos ayudan mucho a mejorar su estancia con nosotros. Le esperamos nuevamente en esta su casa. Gerencia

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2021
Response from Gerencia General on 13 Jul 2021
Estimado Huésped, Muchas gracias por su preferencia Le esperamos nuevamente en esta su casa. Gerencia

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 9 nights in May 2021
Response from Gerencia General on 13 Jul 2021
Estimado Huésped, Muchas gracias por sus comentarios y su preferencia Le esperamos nuevamente en esta su casa. Gerencia

8/10 Good

Yesica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cry local to everything
Stayed 2 nights in May 2021
Response from Gerencia General on 13 Jul 2021
Estimado Huésped, Muchas gracias por sus comentarios y su preferencia Le esperamos nuevamente en esta su casa. Gerencia

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom shower smells very bad, specific the drains pipe.
Stayed 10 nights in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel, very clean, with kitchen, location was great with the best customer service
Stayed 4 nights in Mar 2021
Response from Gerencia General on 27 Mar 2021
Nos complace saber que superamos sus expectativas de viaje y que su estancia fuera de su total agrado, con gusto estaremos atentos a su próxima visita.

8/10 Good

Verified traveller

Stayed 5 nights in Mar 2021
Response from Gerencia General on 3 Apr 2021
Muchas gracias por su calificación, con gusto le esperamos de vuelta en esta su casa.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021
Response from Gerencia General on 23 Feb 2021
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

8/10 Good

Matt

Liked: Cleanliness, property conditions & facilities, room comfort
Nice place.
Nice facilities. Reception staff a bit unfriendly and unhelpful, oddly enough.
Stayed 1 night in Jan 2021
Response from Gerencia General on 3 Feb 2021
Dear Matt, thanks for its preference, we will be more to the earring of our personnel, we are grateful for its comment and hope to be glad of serving to him in future occasions. Excellent day.

10/10 Excellent

Gricelda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
So clean, so beautiful
Stayed 1 night in Jan 2021
Response from Gerencia General on 3 Feb 2021
Dear Gricelda, thanks for its preference, we hope to be glad of serving to him in future occasions. Excellent day.