Does Jungala Park Hotel at VidantaWorld Riviera Maya have a pool?

Yes, this property has 5 outdoor pools. Pool access is available 24 hours a day.

Is Jungala Park Hotel at VidantaWorld Riviera Maya pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Jungala Park Hotel at VidantaWorld Riviera Maya?

Valet parking is available for USD 7 per day.

What time is check-in at Jungala Park Hotel at VidantaWorld Riviera Maya?

Check-in start time: 3:00 PM; check-in end time: anytime.

Jungala Park Hotel at VidantaWorld Riviera Maya Reviews, Deals & Photos 2025

Q: Where is Jungala Park Hotel at VidantaWorld Riviera Maya located?

Nestled on the beach, this Playa del Carmen resort is within 1 mi (2 km) of Maroma Beach and Playa Paraiso Golf Course. Cirque du Soleil Boutique at Vidanta Riviera Maya and Puerto Morelos Town Square are also within 9 mi (15 km).

10/10 Excellent

osama

9 Jul 2025

Liked: Cleanliness, amenities, property conditions & facilities

Amazing place for kids and great hospitality

Stayed 4 nights in Jul 2025

10/10 Excellent

Nizar

26 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My Family of Five loved the experience and their VIP service was amazing ; The staff are always there we you need any assistance or service , very friendly and family oriented resorts

Stayed 7 nights in Jul 2025

10/10 Excellent

Walter

4 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Service and staff was amazing.

Stayed 6 nights in Jun 2025

8/10 Good

israel

12 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great experience after talking to the manager Due to a miss representing from Expedia

Stayed 2 nights in Aug 2025

10/10 Excellent

Jason

4 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The concierges services that my family got from this resort is 5 stars. We already received the concierges services days before we arrive to the resort. During the stays, we always have a my teenager children felt very safe moving around by themself giving the adult have more time to ourself to enjoy the vacations. I would definitely look forward to back to this resort.

Stayed 5 nights in Jul 2025

10/10 Excellent

Michele

22 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great property with good food. Service A++

Stayed 3 nights in Jun 2025

10/10 Excellent

Yosef

7 Jul 2025

Liked: Cleanliness, amenities, property conditions & facilities

Definitely great place to be ! Service is amazing and the restaurant here are great ! We had a great full with in this resort and we enjoyed every second of it . Pools , water park and shows were amazing and the kids loved it ! Thank you for amazing time here . We’ll see you guys again soon !

Stayed 7 nights in Jun 2025

10/10 Excellent

Sandra

6 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The staff at Jungala was exceptional! Melany, Gerhard, Fatima and Liz! The food was amazing! The room always clean, lots of space for big families. Thank you for making our stay such an unforgettable experience for us!

Stayed 5 nights in Jul 2025

10/10 Excellent

Jenefer

6 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our stay at Jungala Vidantawas everything we hoped for — relaxing, exciting, and full of family memories. If you’re considering a family-friendly, vacation in Cancún, we absolutely recommend this resort! We can’t wait to come back. 🌞🌴

Stayed 4 nights in Jul 2025

10/10 Excellent

Dejan

21 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Service is out of this world. Staff is trained really well. Rooms are exceptional. Large great layout and modern and super clean. Very surprised on the level of service. It is expensive but you can get common food and drink items in their market store. The water park was nice to visit I wish we had more time to see the evening show

Stayed 3 nights in Jul 2025

10/10 Excellent

Juan

23 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property team was very helpful and accommodating. The resort itself was gorgeous and the food and drinks were all amazing. Would highly recommend and look forward to returning.

Stayed 6 nights in Apr 2025

10/10 Excellent

jodi

22 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

Amazing stay! Do not hesitate to book, the staff cannot do enough for you. We had a birthday during our stay & they made it one to remember. All the extra touches in the room & the service was 10/10. Highly recommend the beach club/ Jungala.

Stayed 3 nights in Apr 2025

10/10 Excellent

elenita

27 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was exceptional. The service , the rooms , our concierges were superb. Would definitely recommend.

Stayed 2 nights in Apr 2025

10/10 Excellent

Gabriel

3 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is extraordinary, and the service was AAA

Stayed 1 night in Feb 2025

10/10 Excellent

Bradley

23 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Service was on the highest level I can’t say enough about how great it was and the people were. Resort is also incredible. Any stigma with travelling to Mexico was abolished by coming here. Safe. Highest quality of everything. (VIP experience)

Stayed 5 nights in Mar 2025

10/10 Excellent

Peter

5 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It’s a great hotel. The kids had fun at the waterpark. It is tough getting around the resort because you have to get picked up by a golf cart every time. It’s a massive resort! The food was pretty good, everything was a little pricey, but it was to be expected.

Stayed 7 nights in Dec 2024

10/10 Excellent

YOSEF

21 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We have truly impressed by Jungala. I’ve never met such device level in Northern America, it would be possible to compare only with Mandatin Oriental in Dubai. A Jem in Jungle. We have stayed for 5 days during the Easter, we didn’t go to the same restaurant once, the Butler/concierge of Brenda and Jose service was always shifting expectations. There are now crowds, no lines, you feel this exclusive personal approach and enjoy your vacation. I am someone who lives Océan, and here it’s not really swimmable. But I have never regretted choosing this hotel and would gladly recommend it to picky clients and come back in the future. Absolute pleasure to be here

Stayed 5 nights in Apr 2025

2/10 Terrible

Ariel

27 Dec 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The worst vacation I have ever had this was horrible

Stayed 5 nights in Dec 2024

10/10 Excellent

Jasmina

13 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We just came back from our trip. We have nothing but a praise for the treatment we received during our stay. We were contacted via WhatsApp a week before the trip. Offered airport transfer and answered several questions we had. We arrived at night at chose to stay at the hotel near the airport. Transport was scheduled to pick us up there at 9 AM and by 10 we were already in our suite. Luggage was brought in and fruit and cheese platter awaited in a dining room. We travelled with 2 teenage boys that slept on living room sofas which are twin sized, but small but with a privacy sliding door. They had their own bathroom and we had an en-suite. There are robes and slippers and excellent line of cosmetics that I ended up buying in gift shop to bring home. I always bring my own but loved these. There were 4 concierges available during the day. They were all smiles, very helpful and friendly. There were several of them : Luisa, Jose, Melanie , Lizet and Viridiana. They went above and beyond anything we needed. Walked us into a beach club to reserve cabana, restaurants for best seats and we could txt them any time for anything. We like to walk so we learned the paths the first day to cut across large property for gym, pools, beach or restaurants. Boys tried the extreme rides in water park- fun! There is a choice of quiet pools like Grand Luxxe and Grand Mayan, beach club is newer and pretty but loud good service, Mayan pool available to all where service is lacking a little bit

Stayed 5 nights in Apr 2025

10/10 Excellent

Joseph

4 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Review of Jungala Hotel Our 10-day stay at Jungala Hotel was a mix of stunning features and minor challenges. The rooms are clean, modern, and beautifully designed, with comfortable beds and a serene jungle setting that’s perfect for nature lovers. The hotel provides access to an exclusive beach club, though it’s a 10–15-minute golf cart ride from the rooms. The beach club is fantastic—cabana rentals are free (but must be booked early), and the menu offers delicious, clean options. The waiters are friendly, attentive, and quick. While the beach is free of seaweed, it is rocky, with a small area for swimming. My kids enjoyed exploring the rocks and finding sea creatures. The dining experiences were exceptional. Tremont, an Italian restaurant, served amazing food, and Alain, our waiter, was outstanding. Breakfast at Quinto, included in our package, was beautifully presented with a variety of options. The Salum area added charm with its lively bars, food stalls, and illuminated cabanas at night. While the resort is beautiful, transportation can be frustrating. The golf cart rides between areas can take 30 minutes round trip, and walking to main areas can take up to 50 minutes. Additionally, our first days were marred by issues like no hot water, which were resolved quickly. Special thanks to Jaz and Emmanuel for making our stay enjoyable. Despite the setbacks, the resort’s amenities, exceptional food, and beautiful surroundings make it worth a visit. We recommend Jungala

Stayed 10 nights in Dec 2024

6/10 Okay

anna

6 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Disclaimer: went during the busiest week-Christmas-New Years. I called 1800 number to provide them our flight information to arrange transport, only to find upon arrival that it was not arranged. We did manage to find Vidanta van at the airport and talked them into taking us (I had to sign for some charge which was later voided by the front desk staff) So, the resort is not brand new. It is remodeled part of one of their other hotels, Grande Luxxe. Lush tropical jungle-the grounds are great and they did an amazing job with mosquito and other insect control. Beautiful, spacious rooms. The bedroom had comfortable beds/bedding. The living room where kids slept had 2 trundle beds, both pretty hard. It took a while for the water in the shower to heat up, but we knew what to expect and started shower way ahead. The restaurant were plenty, though a bit pricy for Mexico. Front lobby staff was always pleasant and helpful. Edgar, Alejandro and Melanie were on point. We had 4 free tix to waterpark on property-no lines and kids had fun Transportation to and from restaurants/pools/beach clubs were spotty. Sometimes it was instant, sometimes we waited for a golf cart 10-15 minutes. The Beach Club-Expedia pictures wer great, though water in the pool was cold, and first day we waited for 40 min to get seats. Beach was the biggest letdown and disappointment as there was no swimmable beach. It was all rocks, coral and seaweed.

Stayed 9 nights in Dec 2024

4/10 Poor

Joy

29 Dec 2024

READ the bill on checkout. There was ~500 USD worth of errors which took them 30 minutes to correct. 5 stars for Edgar (Jungala Park Hotel) and Arturo (Gong restaurant). These two went above and beyond. Melanie of Jungala Park Hotel was either super incompetent or untrained. On checkout we noticed ~10000 pesos (~500 USD) worth of incorrect charges (which took 30 minutes to resolve on checkout). That made us late for hotel arranged transportation (part of package) to airport to which the transportation staff not only gave us attitude but said they will not be able to transport us at all. Only after escalating to a manager did they honor their commitment. We felt tremendous inefficiency throughout the property (yes they had much staff but not efficient). Staff responses to queries many times seemed like they were LYING in order to take the easy way out. Our family of 5 made the package reservation which included aqua park access. On the day of access they randomly said only four park tickets were included, sucks to be the 5th family member. Bottom line, it was a ploy to extort an additional ticket which was supposed to be part of the package. All 5 laundry machines of the property were not functioning illustrating poor inspection and maintenance. When we pressed the issue their first response was just pay for hotel done laundry, and only after we pressed that its ridiculous that all 5 machines are non-functional they said "ok we will do your laundry for free".

Stayed 4 nights in Dec 2024

10/10 Excellent

Devorah

21 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Incredible service, a true five star experience.

Stayed 3 nights in Aug 2025

10/10 Excellent

Luis

15 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excelente complejo para disfrutar con la Familia 10 de 10 👏🙌

Stayed 7 nights in Aug 2025

10/10 Excellent

Rishi

28 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Just fabulous!

Stayed 13 nights in Jul 2025

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