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Reviews of Senses Riviera Maya by Artisan - Optional Gourmet All Inclusive - Adults Only

4 out of 5
Senses Riviera Maya by Artisan - Optional Gourmet All Inclusive - Adults Only
Playa del Carmen, QROO

Reviews

7.6

Good

Rating 10 - Excellent. 419 out of 1001 reviews" "
Rating 8 - Good. 238 out of 1001 reviews" "
Rating 6 - Okay. 159 out of 1001 reviews" "
Rating 4 - Poor. 74 out of 1001 reviews" "
Rating 2 - Terrible. 111 out of 1001 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

garett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time here. View was incredible. Food was excellent and the staff went above and beyond to make our stay comfortable. Highly recommend this resort if you want a quiet relaxing time. Only negative thing in our opinion is there was no ATM on site. But that gave us an opportunity to go check out 5th Ave in playa del Carmen.
Stayed 4 nights in Apr 2024

6/10 Okay

Brandi Nichole

Travelled with group
Liked: Cleanliness, staff & service
Overall we had a good time. I wish the food was a little better but it wasn’t too bad.
Stayed 4 nights in Apr 2024

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing. Hernan, Jerry, both Christians….i don’t have all of their names, but not a single one disappointed. We will be back.
Stayed 4 nights in Apr 2024

4/10 Poor

Jason A, Lena

Disliked: Cleanliness
Stayed 7 nights in Apr 2024

10/10 Excellent

Kenya Denisse De los Reyes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the rooms. It is a perfect place for couples.
Stayed 3 nights in Apr 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

Remona

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Definitely 2-3 star at best. While the staff was accommodating and the reception and views were nice, the property itself needs some updating. The sofa and chairs in our room were subpar. We appreciated the size and space of the room but were denied when asked to see a different room. We were directly across from the elevator and the pool. I understand the cabana beds were first come, first serve but on the two days we were there, they were "reserved" as early as dawn by other patrons. The food choices were limited but we thoroughly enjoyed the bar. Freddy and Hector were the best bartender/waiter combination.
Stayed 2 nights in Apr 2024

6/10 Okay

Karandeep

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Property was good. Services in room were not upto expectations. Which staff compensated by giving a tour to Cenote and atv and zip linings On there expense. Room size was really great.
Stayed 5 nights in Feb 2024

6/10 Okay

Takeitha

Travelled with partner
Liked: Staff & service
The property is a dated but SPACIOUS. There is a snack bar that closes at 4:30 and 1 restaurant in which you have to order from a menu and they take the menu as if you won't want anything else. Again ,all inclusive sir/ma'am. I will say the limited food offered was good. The restaurant is not open at all times so choose your limited snacks and meals accordingly. My husband and I have traveled to MANY All Inclusive resorts but NEVER to one like this. All the drinks are watered down and you have to pay extra money for any premium drinks so bring your wallet. There is no shuttle from this resort. There is a busing but even to get to it, you would need a taxi because the roads from the resort are not safe. Senses is in a secluded area. There is absolutely NOTHING around it but a couple of other resorts. You will have to go next door to enjoy the actual beach because the area in front of senses is very dirty. The steps to get to the beach are VERY dangerous so be careful. We took a taxi to the nearest store and it cost us $ 34 dollars. ALL the rooms are pool and ocean front so don't fall for all the glamour of spending more money. Non of the sliding doors on the balconies work. We called to try to get it fixed and maintenance came but said they would be back the next day to fix but never showed up. The relaxing pool was sooo damaged that we could not use it. We spoke with some of the other guests and they had the same issues we had. We won't be back. The staff was great!
Stayed 4 nights in Apr 2024

6/10 Okay

Lizaveta

Travelled with partner
Liked: Cleanliness, amenities
Bad: 1)93$ unforeseen fee for smth I don’t know on your check in… 2) water was dripping from the ceiling, and ac didn’t work, but they fixed it on the same day. 3)No sand beach on the hotel property, but you can go to the next hotel beach. 4)Not all companies can pick you up from this hotel, you will have to find closest meeting point. 5) Very bumpy road to the hotel, huge holes… 6) You can’t use bathtub on the balcony without calling reception to fill it up. 7) sparks from one ac outlet when I plugged in my phone charger… 8) one time had someone’s hair in my breakfast eggs… Everything else is good.
Stayed 7 nights in Apr 2024

8/10 Good

Dave Wayne

Travelled with partner
Liked: Staff & service
Smaller all inclusive so we didnt find the food choices very good. When they are busy staffing seems to be minimal which increses wait time greatly especially room service. Other then that it was great.
Stayed 4 nights in Apr 2024

4/10 Poor

Kneshia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures were the best thing about this property unfortunately. It says Playa Del Carmen but it’s at least 30 mins from anything to do or places to eat. The food was recycled nightly. The same chicken breast, skirt steak and salad option just rearranged and barely edible. The menu was very limited, long wait time for the food considering there was never more than 5-6 people in the restaurant. We ended up leaving most days to find food, again 30 mins in either direction. They definitely had favorites and perhaps it was a tipping situation. I usually leave envelopes for tips on my way out for dining, customer service and cleaning staff so I’m not sure if they thought I wasn’t going to tip at all so the friendliness and service towards me was subpar. The room was nice but not well cleaned, mainly the soaker tub and the balcony plunge pool which were dirty. I’m use to smiling friendly faces at resorts, especially all inclusive resorts, but staff barely spoke and seemed to be annoyed when you saw them. The pictures paint a very different view than the actual atmosphere of this place. I’ve been to Mexico at least 4 other times and have had lovely experiences but in all I’d never stay there again and likely won’t be back after the way this last trip went.
Stayed 4 nights in Apr 2024

10/10 Excellent

Gredina

Had a nice time
Stayed 2 nights in Apr 2024

6/10 Okay

Victoria, Brooklyn

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Cassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved our stay at senses…after a horrible experience at a different resort, the people here really saved our vacation and I will always recommend senses to anyone traveling to Playa Del Carmen.
Stayed 3 nights in Apr 2024

4/10 Poor

akeem Jamal

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel rooms are very nice but that’s about all you get. Cristian at the front desk told me there is a $5 USD TIP MINIMUM. Keep in mind the property is ALL INCLUSIVE. I also came back to my room TWICE to someone random in there cleaning without my knowledge or permission. They do not have privacy notices to hang on your door. All the food is also Pre-made, i am almost certain. Everything taste and looked exactly the same everyday. They also charged me $3 USD for a lighter when all I did was ask to borrow. Also the 20-25min cab ride to the airport is at least $65 USD. And you don’t have a choice because everything is “regulated”. There’s nothing authentic about this place, they serve burgers, fries and play American music all day. Moral of the story is, I did not feel welcomed, AT ALL. This was my first and probably my LAST time in Mexico.
Stayed 4 nights in Apr 2024

8/10 Good

jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this was definitely an experience, the rooms were big and had great views of the beautiful ocean . the staff was amazing thanks refeal christian angel and freddy for taking care of us and making this stay a pleasant one . we would love to come back. the foood was mediocre and the beach wasn’t directly in front of the property are the only complaints
Stayed 3 nights in Mar 2024

10/10 Excellent

Melika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

JEFFREY SCOTT

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The Good- Outstanding service. The small size of this property allowed us to really get to know the employees. Hernan in the restaurant was excellent!! So were Cesar and Ricardo. The guys by the pool and snack bar were also great. Hector, Armando and Gerardo kept the drinks flowing and the atmosphere fun, yet relaxing. Food-no buffets, all meals were made to order. Forced you to relax and enjoy the beautiful and peaceful Caribbean views while sipping on a refreshing tropical beverage. Rooms- spacious with incredible views! The Bad- The property needs a ton of TLC. From mold in the shower and on the bed box spring to missing tiles in the pool we were surprised by the condition of the property. The saving grace was that we were able to look beyond all of these problems and focus on the amazing views and wonderful people that we met. If they fix this place up, it would be an incredible place to enjoy a relaxing Caribbean vacation. A diamond in the rough!!
Stayed 7 nights in Mar 2024

2/10 Terrible

Andres, Quito

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I didn´t like the areas, as there is nothing to do here. There is only one pool and no access to anything else. Bad food without many option
Stayed 2 nights in Mar 2024

4/10 Poor

Olga, Santa Ana

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
They offer buffet and the days that we stayed there they never served dinner, only snacks. Jacuzzis didn’t work, have a good view but it’s difficult get the beach, one of the days didn’t have WATER SERVICE!!! Was price for the service that we received
Stayed 3 nights in Feb 2024

8/10 Good

Muwafek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely friendly. The views were remarkable. Only issues we had were a couple of power outages. Also, the AC wasn’t that cold.

4/10 Poor

Maria

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property needs a lot of maintenance and repairs, also the food was not good enough for a vacation property. staff needs more training in customer service
Stayed 6 nights in Mar 2024

8/10 Good

Raul

Travelled with partner
Liked: Cleanliness, staff & service
If you need to relax, it is a good place, too quiet for me, the room is spacious and the view is spectacular, the hotel in general needs good maintenance, more variety of food and drinks, the staff is pleasant, I recommend having a rental car to visit the surroundings. I wouldn't spend more than 4 days there.
Stayed 3 nights in Mar 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What we enjoyed was it was quiet. We love children, but not someone else kids screaming when you want to relax on vacation. Senses Riviera is a small resort with less choices than the big resorts, but was a relaxing change with out the long walks to get the restaurants or lines at the bars. Two thumbs up.
Stayed 4 nights in Mar 2024

4/10 Poor

Anyely

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cuando llegue. No es lo que se ve en la foto. No tienen playas. La piscina muy bonita. Los meseros son muy amables pero administración tiene muy mala comunicación. En mi estadía me quedé sin agua y sin luz. Supuestamente estaba programado pero nunca me lo comunicaron. No tiene actividades. Y el día k hubo, lo supe a ultimo minuto. Podrían enviar un horario por lo mínimo. Yo esperaba más opciones en la comida, por lo meno un buffet con más comida mexicana. Aunque habían muchos platos que el chef hizo excelente. El restaurante y el bar debería estar abierto hasta tarde. Pues ello cierran alas 10pm, yo estaba en vacaciones yo no quiero estar en la cama alas 10 de la noches.
Stayed 4 nights in Mar 2024

10/10 Excellent

Cristofer

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 6 nights in Mar 2024

8/10 Good

MIHAELA

Travelled with partner
Liked: Staff & service
Awesome staff!
Stayed 1 night in Mar 2024

10/10 Excellent

nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing everything we experience was truly a vacation experience every single staff member made us feel like we were family down to the waiters personalized experience to dishes to drinks to 1 on 1 specialties truly amazing food atmosphere down to the euphoric feeling of the waves serenading you to sleep every night down to the heartfelt goodbye for now’s at the end of our trip we will be back telling people to bring with us on a return again truly10 star experience if there would be 10 stars to give it truly deserves it
Stayed 7 nights in Mar 2024

10/10 Excellent

Albina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

4/10 Poor

Lenore Y

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I did like the fact that it was adult only and a boutique style resort. Small and intimate. The infinity pool was a nice touch. There is so much potential in this resort however, they choose to be on the lower level. The food was hit or miss. We are in Mexico. They had one night for Mexican food in the restaurant....... The rooms were large however they are dingy and just need some TLC. Stains in everything. Bed, sofa, pillows, paint on the curtains. On a good note the employees i.e. servers and bar tenders were A very attentive. Front desk on the other hand makes promises and never follow through....... Not a good look but oh well.
Stayed 4 nights in Mar 2024

8/10 Good

Linda L, Manchester

Travelled with partner
Liked: Cleanliness, staff & service
This is a very great place for a quiet weekend getaway.
Stayed 3 nights in Mar 2024
Response from Linet Lara. Ecommerce Manager on 12 Mar 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. It was our pleasure to ensure your comfort and satisfaction throughout your time here. We hope to welcome you back again soon for another wonderful experience!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Just returned from a week at Senses. The building itself is in need of a touch up ( think missing shower tiles and broken AC) but the rooms are HUGE and the balconies big enough to not go to the pool deck if you don’t want to with 2 sunbeds and a plunge pool. But what sets this resort apart without doubt is the INCREDIBLE staff, from the reception desk to the pool ALL were above and beyond friendly and helpful. I would say names but I would hate to forget anyone but I do mean All staff. Some quirks… I read reviews mentioning towels ( being charged for if stained) during check in that was mentioned so be aware, only 2 beers allowed in the room fridge?? The resort is very far from anything so be sure to take all that you need, there is a resort next door with a gift shop but take your hiking shoes, it is long walk as the resort is enormous. Overall for a relaxing week I would highly recommend, if you like nightlife and provided entertainment I would look elsewhere.
Stayed 7 nights in Feb 2024
Response from Linet Lara Ecommerce Manager on 12 Mar 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. It was our pleasure to ensure your comfort and satisfaction throughout your time here. We hope to welcome you back again soon for another wonderful experience!

6/10 Okay

Latonya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I had several issues whole staying here for 6 days. Sink was clogged, internet went down, locked out of room for several hours as lock stopped working. They were all fixed just not right away. Nowhere you sit or lay on actual beach. Quiet place for relax.
Stayed 5 nights in Feb 2024
Response from Linet Lara Ecommerce Manager on 12 Mar 2024
Hello LatonyaWe sincerely appreciate your feedback and thank you for bringing your concerns to our attention. It's through comments like yours that we can identify areas for improvement and enhance the experience for our future guests. Please rest assured that we will take your comments seriously and strive to make the necessary improvements to ensure a better experience for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve.

6/10 Okay

Stephanie

Travelled with partner
First, let me say that the staff was very sweet, and they did a very good job with what they had to work with at this resort. The pool is pretty, and the Infiniti portion of it going out onto the ocean is very beautiful. However, there are a maximum of eight pool chairs, and Five or so cabanas for 35–38 rooms in the resort. So you better get up early if you want to sit by the pool. This is the most bizarre place. My husband and I have ever stayed. It was extremely complicated to get more than two bath towels in your room… Hard to get pool towels, hard to get hand towels, hard to get washcloths, impossible to get additional toilet paper. We had to ask repeatedly for our bands on our arms to be reactivated to get into our room… Little things that become a frustration after a while. The second day in… I went back to our room and our sofa had been removed from my room! We didn’t actually need the sofa, but no one notified us that it would be taken at any point, and no one seem to know why it was! The refrigerators in the room don’t fit into the hole that has been made for them so they stick out… There are nails in the wall where they used to be art. If you are looking for a luxury resort, this is not the resort for you! it was clean. The staff was friendly. The food was OK. The drinks were OK but limited and there is no premium alcohol here. Only one or two beers to choose from an a very limited wine selection. We got a great deal for a few days, but would not return.
Stayed 3 nights in Feb 2024

6/10 Okay

Sheila Van

Travelled with partner
Disliked: Property conditions & facilities
Room service was $5 every time you ordered, was told any stains on towels or bedding would be $50 for each instance. Had to be in the room for housekeeping to come in and clean it, so we didn’t have our room cleaned at all. Had to ask for things like towels and toilet paper. View from the room was breathtaking which made the room better. Bed was decent. Air conditioning was locked and could not be adjusted. Room was always warm which made it hard to sleep. Pool was great. Food was ok, only one or two dishes I would consider delicious. Staff ignored us because we weren’t drinking. It was an in resort, but had higher expectations due to the higher price tag. Would not go back for the price.
Stayed 3 nights in Feb 2024

6/10 Okay

omar

Travelled with partner
Disliked: Amenities, property conditions & facilities
watch of check in fees. they might be higher than expected.

10/10 Excellent

Cori, Sedgewick

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Massage was amazing
Stayed 1 night in Mar 2024

10/10 Excellent

Ramon, Hollywood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved all the staff ❤️from the moment we got there til we left, everyone was great!!!
Stayed 3 nights in Feb 2024

2/10 Terrible

Tania Priscilla

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very limited menu. Tubs were very dirty and non functional.
Stayed 4 nights in Feb 2024

6/10 Okay

Qadirah

Travelled with partner
Liked: Staff & service
Overall decent stay, rooms are ready for an upgrade in Furniture& bedding but service was overall good
Stayed 3 nights in Feb 2024

6/10 Okay

Carla

Travelled with partner
Liked: Cleanliness, staff & service
The property can definitely go for an upgrade. Stains were definitely on the sheets and pillows. Towels not even white. The robes were definitely dirty or shall I say old.
Stayed 4 nights in Feb 2024

6/10 Okay

vicenta

Travelled with family
Mal servicio pedí toallas nunca la llevaron la comida no está buena
Stayed 2 nights in Feb 2024

10/10 Excellent

Rhonda

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great staff. Large rooms. Food was very good. Drinks were very good. They made us whatever we asked for. It was nice to have our food made to order. This all-inclusive is restaurant style, not buffet style, which we appreciated. Its piece of mind knowing your food is not sitting out in the open for hours while insects fly around and other guests touch the food. No lineups at all, they seat you instantly, and if you prefer room service, you'll be eating and drinking within the same hour as you ordered. Make sure you download the WhatsApp. You will need that to communicate with the hotel.
Stayed 7 nights in Feb 2024

10/10 Excellent

Elizabeth a

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing at the hotel loved it.
Stayed 7 nights in Feb 2024

10/10 Excellent

Abigail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The workers were so nice and great! Loved how welcoming they were. The hotel was great since I’m pregnant and can’t do much it was really relaxing for me.
Stayed 7 nights in Feb 2024

4/10 Poor

Mark

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There are better options. Will never book again.
Stayed 3 nights in Feb 2024

4/10 Poor

Kishan

Stayed 7 nights in Feb 2024

8/10 Good

Roy Jerold Whitehead

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want to simply relax, this property is for you. Great staff, good food and beautiful scenery.
Stayed 4 nights in Feb 2024

4/10 Poor

David

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No beach of their own, no beach chairs , no beach towels most of the time. One of the staff in the restaurant was very rude. No room service, no water one day. Shower had some mold around the edges. View was great, room was pretty nice.
Stayed 5 nights in Feb 2024