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Reviews of Suites Cielo y Mar - Solo Adultos

2.5 out of 5
Suites Cielo y Mar - Solo Adultos
5a Avenida Esquina, Calle 80, Col. Luis Donaldo Colosio, Playa del Carmen, QROO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 127 out of 168 reviews" "
Rating 8 - Good. 35 out of 168 reviews" "
Rating 6 - Okay. 0 out of 168 reviews" "
Rating 4 - Poor. 3 out of 168 reviews" "
Rating 2 - Terrible. 3 out of 168 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Adriana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atencion muy buena, muy atentos y amables.
Stayed 4 nights in Apr 2024

10/10 Excellent

Rositsa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Suites Cielo y Mar was wonderful! We were on the 4th floor in a great huge apartment, with a sea view, a beautiful flower on the shelf and a large balcony and 2 bathrooms! Nevertheless there was a shortage of the staff in the moment of our stay, our room was cleaned every day. In addition, we were able to enjoy the top roof pool and to use the parking inside of the yard. Moreover, there is a really nice chill area just next to the cafeteria where every morning we were enjoying the breakfast which is not very rich, but you are not charged about it and there are fresh fruits, tea, coffee, bread cheese butter, toaster and so on.Something that I really enjoy is that the owners take an eye for almost every single detail, the plates in the cafeteria are from metal, but are very nice. You have also the possibility to take rent a bike from the place. Just in front of the Cielo y Mar is the main street,but you are in quite area. If you continue to the right you can reach the city center in 15-20 mins. walk. As a conclusion, we do recommend this place and encourage the owners to continue doing their job, because from our perspective this is the sustainable way of doing a good business at a competitive price! Best regarda Georgi and Rusalina.
Stayed 3 nights in Mar 2024

10/10 Excellent

Won hyoung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was exceptional for what you are getting. It is better exploring the area in play del Carmen and this place has made it easier with the location.
Stayed 3 nights in Feb 2024
Response from Sergio on 24 Feb 2024
Thank you so much. We appreciate your comments :-)We are glad you enjoyed your stay at Cielo y Mar

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and the staff and the amenities are excellent
Stayed 2 nights in Feb 2024
Response from Sergio on 24 Feb 2024
Thank you Maureen!We are happy to know you enjoyed staying with us.

10/10 Excellent

Leah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I have stayed a few times over the past few years. Very clean and nice. Staff is great. We will continue to return.
Stayed 4 nights in Nov 2023

10/10 Excellent

Igor

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Inexpensive but very nice hotel in a quiet location near Quinta Avenida which is going to tourist zone with a plenty of cafes, bars, restaurants, shops and boutiques. About 6-8 minutes of walking to the closest beach Playa 88, which is very good as well. Quinta Avenida is not in a perfect condition in this location, not so clean and not well-maintained, but quiet and safe; you can see many tourists walking, jogging or riding bicycles. Hotel stuff is very friendly and helpful, most of them can speak English. Room cleaning has been performed daily with all possible perfection. Hall room at the 1st floor is used for breakfasts and parties. Breakfasts usually include a yogurt with granola, cheese, butter, jam, bread, fresh juice and mix of fruit pieces like papaya, pineapple, melon and watermelon. Unfortunately, no any eggs, scrambled or boiled. However, we were buying eggs in a closest store and scrambling them using a microwave in our room (but if you want to repeat this experience, please find and review appropriate instructions on Youtube before you do that! :-)) Overall, we have very good impression about the hotel, and highly recommend it to anyone who is looking for budget but nice place to stay, without expensive all-inclusive benefits.

10/10 Excellent

Alondra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They upgraded up to a better room at no cost. The suite they gave us had a double bathroom which came in handy after the beach. The hotel is a bit far from the food areas, but overall it’s a good location especially for the price. The staff is very friendly and were always so helpful.
Stayed 3 nights in Jun 2023
Response from victor gutierrez on 29 Jul 2023
gracias por alojarse con nosotros )

10/10 Excellent

ALMA D QUINTERO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La vista es hermosa y llegas caminando a la playa, disfrutamos mucho los desayunos ligeros y la amabilidad de el personal.
Stayed 4 nights in Apr 2023
Response from Victor Gutierrez on 27 Apr 2023
Gracias por hospedarse con nosotros, espero vuelvan pronto a visitar la riviera maya

2/10 Terrible

Carlos, Austin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't use this place, dirty and bad service. Beds are broken and old. Find another place.
Stayed 1 night in Mar 2023

10/10 Excellent

Dayle

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We enjoyed the yard and roof top pool. We felt at home. A few mnutes walk to all our favorite beaches. A walk down 5th Ave gave us our exercise. We met guests from various parts of Europe and a few from North America. I would recommend a stay and will come back again.
Stayed 27 nights in Feb 2023
Response from Victor Gutierrez on 3 Mar 2023
Gracias por hospedarse con nosotros y por los comentarios, esperamos que vuelvan a visitar la Riviera Maya y Quintana Roo

10/10 Excellent

Ricardo

Stayed 2 nights in Feb 2023
Response from victor gutierrez on 11 Feb 2023
Gracias por hospedarse con nosotros, espero vuelva a visitar la riviera maya

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to be
Clean property close to the beach, friendly staff, onsite secure parking
Stayed 3 nights in Nov 2022
Response from victor gutierrez on 13 Nov 2022
Gracias por hospedarse con nosotros y por su comentario, esperemos que vuelvan a visitar la Riviera Maya )

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, big room, clean, quiet area, 25 minites to center pleasant walk . Or you can take a bicycle. Located next to the best Esmeralda beach but walk to opposite direction.
Stayed 7 nights in Feb 2022
Response from Victor Gutierrez on 13 Mar 2022
Gracias por sus comentarios y por hospedarse con nosotros, fue un gusto atenderlo =)

10/10 Excellent

JOSE J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to relax
Stayed 2 nights in Feb 2022
Response from Victor Gutierrez on 2 Mar 2022
gracias por el comentario y por hospedarse con nosotros, espero y vuelvan pronto a visitar el caribe mexicano =)

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Victor Gutierrez on 27 Feb 2022
Gracias por hospedarse con nosotros =)

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, centrally located, awesome staff!
Stayed 3 nights in Feb 2022
Response from Victor Gutierrez on 24 Feb 2022
fue un gusto atenderlos y esperamos vuelvan a visitar el caribe mexicano

4/10 Poor

Michael

Stayed 1 night in Jan 2022
Response from Victor Gutierrez on 13 Jan 2022
Gracias por hospedarse con nosotros

8/10 Good

Gianna

Stayed 2 nights in Dec 2021
Response from Victor Gutierrez on 4 Jan 2022
Gracias por hospedarse con nosotros =)

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended!!
It was an exceptional value to amenities ratio. Google maps has it listed as a 2 star hotel, when it actually feels like a legitimate 3 or 3.5 star hotel. I stayed in a room with a single bed (the bed could comfortably fit 2 people of average size, I'm 5'6" 200+ lbs)The room had a mini fridge, a microwave, a coffe maker with coffee grounds included, a kitchen sink, a couple plates, a couple coffee cups, some silverware, etc. The room was air conditioned with a remote. Two sliding glass doors that lock from the inside (but I realized if you close the doors while on the balcony there's no way to open them from outside) a good sized balcony (extending around 4 ft out and around 10 feet wide), with two comfortable outdoor chairs and a small movable wooden table that can fit 2 or 3 drinks. I'm a smoker, there's no smoking in the room, but the balcony is more than sufficient to have a smoke comfortably. Everything is very clean. A wall mounted tv that pulls away from the wall and swivels left or right, it has Netflix on the tv, so you only have to sign into your Netflix and bam, you're set! Don'tf orget to completelylog out of your Netflix on the tv when your stay is complete There's a small offering of continental breakfast, with coffee and a couple cut up fruits, papaya and mango? Not sure about taste or freshness of fruit, it looked fine though. Onsite parking is a bit crowded, especially with a larger vehicle. They give a key to the gated parking, 3-5 cars max will fit.
Stayed 1 night in Sep 2021
Response from Kar on 9 Sept 2021
Gracias por sus comentarios y hospedarse con nosotros 😊

10/10 Excellent

Mayra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A slice of paradise
An adorable hidden gem in Playa del Carmen. The staff was incredible; friendly, helpful and kind. The property is small but clean and has great amenities. We borrowed their bikes and took a lovely and sweaty ride downtown. Units are light & airy, clean and spacious. A nice breakfast is provided. We had a car and it was easy to get around, without a car, this location could be challenging. We enjoyed our stay.
Stayed 2 nights in Aug 2021
Response from Victor Gutierrez on 28 Aug 2021
Gracias por hospedarse con nosotros y por sus comentarios, espero y vuelvan a visitar México y la Riviera Maya

4/10 Poor

Verified traveller

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Verry long distance from most activities, restaurants, and shoppings
Stayed 2 nights in Jul 2021
Response from Kar on 27 Aug 2021
Gracias por sus buenos comentarios 😊

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice and clean. Balcony views were superb for price point. The beach was quite a walk and not swimmable due to a heavy influx of sargassum.
Stayed 3 nights in May 2021
Response from Victor Gutierrez on 29 May 2021
Gracias por hospedarse con nosotros y por sus comentarios, esperamos que vuelva a visitar la Riviera Maya y/o México

8/10 Good

Salvatore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2021
Response from Victor Gutierrez on 5 Feb 2021
Gracias por hospedarse con nosotros, esperemos que vuelva a visitar la Riviera Maya!

10/10 Excellent

Edwin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price and amazing hospitality!
The stay was amazing. The price was cheap and the service was amazing. The host was named Victor and he was super welcoming. We booked this placed cause of all the great reviews and they definitely lived up to it. We recommend this place to anyone wanting to stay in playa del carmen for a cheap price.
Stayed 7 nights in Dec 2020
Response from Victor Gutierrez on 21 Dec 2020
fue un placer atenderlos y gracias por sus comentarios y por alojarse con nosotros, esperamos que vuelva a visitar la Rivera Maya! Saludos de parte del Staff

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful
Quite and clean. Great roof top to enjoy drinks. We rode the available bikes everywhere.
Stayed 3 nights in Feb 2020
Response from Victor Gutierrez on 28 Mar 2020
Gracias por alojarse con nosotros y por su comentario, esperamos que vuelvan pronto a visitar Playa del Carmen

10/10 Excellent

Christal, El Paso, Texas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ability to have your own key to the main entrance, room and parking garage. Walking distance to the beach.
Stayed 5 nights in Mar 2020
Response from Victor Gutierrez on 15 Mar 2020
Gracias por hospedarse con nosotros y por sus comentarios, esperamos que vuelvan a visitar México =)

8/10 Good

Nat, Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Victor and cleaning staff were professional and friendly. Room was a good size with a microwave and mini fridge. Basic toiletetries and hair dryer were provided. Nice property. The hotel has complimentary bikes guests can use. Only about a 5 min walk to the public beach and about a 8 min bike ride to the city centre. Close walking distance to some local restaurants if you don't feel like going to the city centre. I would stay here again.
Stayed 7 nights in Feb 2020
Response from Víctor Gutierrez on 3 Mar 2020
Un gusto atenderlos y agradecemos su comentario, vuelvan a visitar el Caribe Mexicano =)

10/10 Excellent

John Liliana, San Miguel de Allende

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are very happy to recommend this hotel to anyone who is interested in this price point. We had a great 8 days. The staff were more than helpful and very pleasant to interact with. Bravo!
Stayed 8 nights in Feb 2020
Response from Victor Gutierrez on 29 Feb 2020
Gracias por su comentario y contentos de que tuvieron una estancia agradable, esperamos que vuelvan a visitar el caribe mexicano! =)

10/10 Excellent

ELOY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Victor Gutierrez on 28 Feb 2020
gracias por hospedarse con nosotros!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from Victor Gutierrez on 24 Feb 2020
gracias por alojarse con nosotros =)

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and just a short bike ride from the city center (bikes are provided). The staff was great, very helpful and friendly and the room was cleaned well each day. Overall an excellent stay.
Stayed 7 nights in Jan 2020
Response from Victor Gutierrez on 6 Feb 2020
Gracias por hospedarse con nosotros y por sus comentarios, fue un placer atenderlos y vuelvan pronto a visitar México =)

10/10 Excellent

Cindy

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar está muy bien , excelente para descansar y muy cerca de la playa 88
Stayed 1 night in Dec 2019
Response from Victor Gutierrez on 11 Jan 2020
Gracias por hospedarse con nosotros y por sus comentarios, vuelva pronto a visitar Quintana Roo =)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2019
Response from Victor Gutierrez on 26 Dec 2019
=)

10/10 Excellent

Loren, New Phila., OH

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the staff attentiveness and the cleanliness of the rooms. Neighborhood is a bit sketchy...Somewhat up and coming, with lots of construction....very close to a nice publich beach.
Stayed 7 nights in Nov 2019
Response from Victor Gutierrez on 28 Nov 2019
Gracias por hospedarse con nosotros y por sus comentarios, fue un gusto atenderlo y espero vuelva pronto a visitar Playa del Carmen, Quintana Roo

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from Victor Gutierrez on 21 Nov 2019
Gracias por hospedarse con nosotros, vuelvan pronto a visitar México!

10/10 Excellent

Nat, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, will return! Friendly hostess and staff! Everything i expected
Stayed 5 nights in Sep 2019
Response from Victor Gutierrez on 14 Sept 2019
Gracias por sus comentarios y por alojarse con nosotros, un gusto que su estancia fue agradable, vuelvan pronto! =)

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very clean, well arranged. Room was spacious and beds were comfortable. TV has Netflix. Staff was attentive and very helpful. So glad we booked with them.
Stayed 2 nights in Aug 2019
Response from Victor Gutierrez on 25 Aug 2019
Gracias por hospedarse con nosotros, su comentario es importante y nos da gusto que fue agradable su estancia, gracias por visitar Mexico =)

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Room service and it was a very cozy hotel. Victor was very nice and helpfully
Stayed 7 nights in Jul 2019
Response from Victor Gutierrez on 2 Aug 2019
Gracias por hospedarse con nosotros, su comentario es importante y espero vuelva pronto. Gracias por visitar Mexico =)

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019
Response from Victor Gutierrez on 24 Jun 2019
gracias por hospedarse con nosotros! =)

2/10 Terrible

Verified traveller

Stayed 7 nights in May 2019
Response from Suites Cielo y Mar on 17 Jun 2019
.

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are a lot of really wonderful things to say about this property. The staff is extremely nice, although they do not speak much english. The rooms are extremely spacious, and the air conditioning is industrial strength. Note: you turn off the a/c when you leave your room, but when you come back and turn it on, it cools things back down in minutes. The view is spectacular, and if you go up to the roof, it's even better. Also - the roof is a wonderful place to hang out in the evening. It has a gorgeous view and a wonderful breeze. They have bikes you can borrow. There is also a really nice side yard and lobby area you can hang out in. You are a 5 minute walk from the nicest of the public beaches, which has not only lovely sand, but also a freshwater spring. You are also a short walk from several really nice local and reasonably priced local restaurants. Restaurante Familiar "La 88" is right where you turn to go to the beach, and they have great pina coladas. We ate breakfast at Que Huevos most morning, and we loved them. You are also right on the main walking path through Playa del Carmen, and you can easily walk or bike to the main tourist area. If you want to go to the Cozumel ferry or to the Collectivo station, it's going to be quite a hike. Ultimately, if you want stay someplace really nice and a bit away from the tourist area buzz, I can't recommend this place highly enough.
Stayed 7 nights in Mar 2019
Response from Victor Gutierrez on 1 May 2019
Gracias por hospedarse con nosotros y sus comentarios son importante para seguir mejorando

10/10 Excellent

CanAussie, Saskatoon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a smaller hotel in a quiet section of 5th Avenue. It’s close to the beach (playa 88) and about 15-20 minutes walk to the all the hustle and bustle of the busy shopping and restaurants on 5th. The housekeeping staff is excellent and friendly and although there are not many restaurants in the immediate area there’s a microwave, coffeemaker and small fridge for snacks small meals and cold drinks.
Stayed 14 nights in Mar 2019
Response from Victor Gutierrez on 1 May 2019
Gracias por visitar Mexico y alojarse con nosotros, sus comentario es importante para nosotros y trabajamos en mejorar cada día

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2019
Response from Victor Gutierrez on 29 Apr 2019
Gracias por hospedarse con nosotros

8/10 Good

Lilliana, Edmonton, ca

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. Only 1.5yr old building in a neighbourhood filled with lots of urban art murals. You get to see what real local life is like in this neighbourhood. Friendly people, a sense if community and lots of dogs. Can bike or walk to beach in about 15mins. Can walk all the way to center of town in about 45mins or easy taxi ride of 10mins. First room's toilet did not flush so they switched me right away to another room. Roof top is on 5th floor with views of ocean and surrounding neighbourhood. Quiet hotel and neighbourhood away from the noise in more happening central area. Now with that said, if you are a light sleeper, you may wear earplugs/ take note, the surrounding buildings are still being constructed. Staff said there may be an upcoming pool to be made.
Stayed 7 nights in Feb 2019
Response from Lili on 8 Mar 2019
Hola Liliana, gracias por hospedarte con nosotros y por tus buenos.y reales comentarios :)

10/10 Excellent

Katharine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden jewel in Playa del Carmen
This is one of the nicest places we have ever stayed. The location was perfect, with easy access to the beach for an evening stroll and an early morning swim. The decor was elegant, comfortable and we were welcomed so warmly. It was great being able to park off the street in close proximity to our room. We loved watching the sunset from the rooftop patio. Having the kitchenette was an unexpected bonus. We kept our picnic food in the fridge and made hot afternoon tea in the microwave. Nice big TV and easy to use.
Stayed 1 night in Mar 2019
Response from Suites Cielo y Mar on 7 Mar 2019
Gracias por sus comentarios, seguiremos trabajando por brindarles un gran servicio ;)

10/10 Excellent

Verified traveller

Stayed 6 nights in Feb 2019
Response from Victor Gutierrez on 29 Apr 2019
Gracias por alojarse con nosotros

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very safe new and clean. Bicycles made it fun and easy to get around so greatly added to a wonderful experience. The staff were most friendly and helpful at all times. We will try to stay there again.
Stayed 2 nights in Jan 2019
Response from Victor Gutierrez on 5 Feb 2019
Gracias por hospedarse con nosotros y estamos contentos que tuvieron una estancia placentera, sus comentarios son importante para nosotros y gracias por visitar México! =)

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, nice people, nice view, a Playa value.
A stunning view from the top! Nothing but some Mangrove trees between you and the Gulf! An impressive view!
Stayed 2 nights in Jan 2019
Response from Victor Gutierrez on 1 Feb 2019
Gracias por hospedarse con nosotros, tus comentarios es importante y un saludo de parte del Staff de Cielo y Mar, gracias por visitar México

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem in the Rough
What a great little spot! Everything is updated or new. Gated parking area for a few cars, decent Policia presence with the conservation area access right there. In a rougher part of town but the hotel is gated. Authenticity abounds in this area, though. Friendly and accommodating staff. Beautiful rooftop patio with a nice view of the sea. Most rooms can see at least some water. New elevator.
Stayed 1 night in Jan 2019
Response from Victor Gutierrez on 14 Jan 2019
Gracias por hospedarse con nosotros, fue un placer atenderlos y contentos que hayan disfrutado su estancia. Tus comentarios son importante y nuevamente gracias por visitar Mexico!