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Reviews of Terasu Riviera Maya Hotel & Spa, en Xcaret

4 out of 5
Terasu Riviera Maya Hotel & Spa, en Xcaret
Km 283 access 1 Xcaret Fracc 1, lote 13, Rancho Viejo Xcaret, Playa del Carmen, QROO

Reviews

9.6

Exceptional

Rating 10 - Excellent. 38 out of 46 reviews" "
Rating 8 - Good. 5 out of 46 reviews" "
Rating 6 - Okay. 2 out of 46 reviews" "
Rating 4 - Poor. 0 out of 46 reviews" "
Rating 2 - Terrible. 1 out of 46 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

6/10 Okay

Esther

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was far from what it appeared to be.
Stayed 3 nights in Mar 2024

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was great. Breakfast was very fulfilling. Highly recommended
Stayed 3 nights in Apr 2024

10/10 Excellent

marieli susana romero

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and restaurant were superb. We were welcomed by monkeys on our arrival. Its small and quiet during the day but you can here people arrive as they come back from XPlor
Stayed 2 nights in Apr 2024

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THIS PLACE IS AMAZING!!!!! Huge shout out to Fanny, Fernando, Jose, and Omar! They are truly such amazing people, they were so kind and welcoming. They went above and beyond to make sure we were well accommodated and happy. Now, the hotel is beautiful! We fed monkeys every morning! This place is such a great vibe! I will DEFINITELY be coming back!

10/10 Excellent

Kimberley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is beyond amazing. Very friendly and accommodating. Food here is also amazing. Hotel rooms are very cute, cozy and clean. Hotel is also a good distance from clubs and restaurants. The area feels very safe as well. 10/10, I’ll most definitely be coming back. Ps, make sure to have bug spray!!

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel exceeded expectations! Staff was fantastic!!
Stayed 3 nights in Feb 2024

10/10 Excellent

Esma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff! Nice a quiet. Definitely feeding the monkeys was super cool. Room was clean. Food was fantastic. Really enjoyed our stay.
Stayed 4 nights in Mar 2024

10/10 Excellent

Felipe

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the friendly reception. The concierge carried our bags and showed the restaurant, pool and room. Wood fire fresh pizza was amazing.
Stayed 1 night in Mar 2024

10/10 Excellent

Evette

Liked: Cleanliness, staff & service, property conditions & facilities
Super cool jungle getaway about ten mins drive away from playa del carmen city center....Hotel very clean, Super friendly staff and the spider monkeys in the mornings makes this place so truly special!They are gentle when taking food and they dont steal sunglasses or cellphones like the ones in Asia LOL! Will definitely return in the near future! Special Thanks to Fanny, Jose , Omar and the nice older gent who always helped with the luggage!
Stayed 5 nights in Feb 2024

10/10 Excellent

Alma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful hotel with amazing staff and food. It’s surrounded by tree canopies where you can occasionally spot a spider monkey, and if your lucky, feed one too. My fiancé and I stayed there for 5 nights and enjoyed the complimentary breakfast and the peaceful surroundings. Close enough to drive to Playa del Carmen (15 minute drive) and literally walking distance from the Xenses theme park and Xplor. So glad we found this hidden gem. A special thank to Fanny and Jose who were gracious and made us feel welcomed!

10/10 Excellent

juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Lia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Eunsoo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great while staying here! Super friendly staff and hotel is so peaceful. You can walk to Xcaret parks as well! Must stay!!!!!
Stayed 2 nights in Feb 2024

6/10 Okay

Marguerite

Travelled with partner
Liked: Cleanliness, staff & service
The staff were absolutely phenomenal. They were the highlight of our stay. They were so friendly and accommodating. One employee even gave us a banana to feed some monkeys. This hotel is a bit far from anything so the location wasn’t the best for us since we didn’t have a vehicle.
Stayed 1 night in Jan 2024

10/10 Excellent

Biviana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for our planned day at Xcaret. Everyone at the Hotel was super nice, and they had excellent service.
Stayed 2 nights in Jan 2024

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay if you like nature thanks to Nemesio, Fanny and rest of crew make it more enjoyable to stay only deal if you don't bring a car transportation is available at the main hwy but place is nice.
Stayed 2 nights in Jan 2024

10/10 Excellent

Deborah

Stayed 4 nights in Jan 2024

10/10 Excellent

Mayra

Travelled with partner
Liked: Amenities
Stayed 1 night in Dec 2023

8/10 Good

rodrigo

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
I like this property because it is very quiet.
Stayed 1 night in Dec 2023

10/10 Excellent

Justin, Candiac

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property nested in nature, very kind, friendly and helpful staff, environment a little to noisy during the day due to highway and parks proximity, I fully recommend it if able to disregard surrounding disquietness.
Stayed 1 night in Dec 2023

10/10 Excellent

Heather, Portland

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at Terasu because of the close proximity to XCARET! without the high prices of the resorts nearby. A 15min walk or 7 min taxi ride. The room (king suite) was great. Plenty of room for myself and two kids (ages 11 and 8). The pool was nice to take a quick dip in the late afternoon heat (it was a little murky, but that doesn’t bother us) The service was great and so was the breakfast. They helped me get a taxi to and from the hotel and nearby towns. There were some loud noises the first night from the neighbors ducks/geese. Ear plugs were provided though! My only suggestion is that if you don’t have a car, there isn’t any nearby restaurants to eat dinner at unless you take a taxi. Loved the design of the hotel and how they incorporated the trees into the design. Thank you so much!
Stayed 2 nights in Jul 2023
Response from Terasu on 31 Jul 2023
Dear Heather, thank you very much for your valuable comments. They are very important to us and help us improve the experiences of our future guests. You are always welcome to our facilities and we hope to have the pleasure of seeing you here again very soon! Best regards from Playa del Carmen!

10/10 Excellent

Elizabeth

Stayed 4 nights in Jun 2023
Response from Terasu on 18 Jul 2023
¡Querida Elizabeth! Muchas gracias por tus valiosos comentarios, estos son muy importantes para nosotros. Siempre eres bienvenida en nuestras instalaciones, ¡esperamos tener el placer de verte muy pronto! ¡Saludos cordiales desde Playa del Carmen!

8/10 Good

Roberto

Liked: Cleanliness, property conditions & facilities
Everything is close by
Stayed 7 nights in May 2023
Response from Terasu on 23 May 2023
Dear Roberto, thank you very much for your valuable comments. They are very important to us and help us improve the experiences of our future guests. You are always welcome to our facilities and we hope to have the pleasure of seeing you here again very soon! Best regards from Playa del Carmen!

10/10 Excellent

Luis

Stayed 2 nights in May 2023
Response from Terasu on 20 Jun 2023
¡Querido Luis Muchas gracias por tus valiosos comentarios, estos son muy importantes para nosotros. Siempre eres bienvenido en nuestras instalaciones, ¡esperamos tener el placer de verte muy pronto! ¡Saludos cordiales desde Playa del Carmen!

10/10 Excellent

Glenn

Stayed 3 nights in Feb 2023

2/10 Terrible

karine, beverly hills

Disliked: Property conditions & facilities
While the room is impeccable and the housekeeper does everything to please you, we had to deal with an experience like never before. Extreme sewer smell in our room for the 4 nights and no matter what product they put we woke up with migraines every single day and it was impossible to interact in this room.had to sleep with windows open and could barely access bathroom due to this awful smell. Shower was plugged at all time it was used. Running non stop water was the only relief we could have to take down the smell. AWFUL.
Stayed 3 nights in Feb 2023

10/10 Excellent

Sarah

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Hector

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Alma

Liked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

Patricia

Liked: Cleanliness, room comfort
Unbelievable Hotel
Wow. Unbelievable property. Great location right in the middle of Xcaret park in Playa del Carmen away from the noise. The staff was so kind, we wanted to see the area and they helped us organize tours which picked us up at the hotel and returned us there. Free continental breakfast was great and the rooms are big, luxurious and comfortable. Really unique property, even monkeys would come by every day. Brand new hotel true boutique experience, truly unbelievable
Stayed 1 night in Dec 2022
Response from Terasu Riviera Maya on 30 Dec 2022
Appreciate it! Hope to see you next time!

10/10 Excellent

Tamara D

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Off the beaten path. Quiet. Close to attractions. Great communication.
Response from Terasu Riviera Maya on 14 Dec 2022
Dear Tamara! Thank you so much for your comments, hope to see you next time!

10/10 Excellent

rodrigo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es una propiedad encantadora, de mucha paz y tranquilidad, en medio de la naturaleza.
Stayed 1 night in Dec 2023

10/10 Excellent

SONIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superbe petit hotel niché dans la verdure, possibilité de se relaxer avec le SPA (payant). Nous avons eu la chance de voir les singes araignées. Difficile de trouver hôtel depuis Xcaret.
Stayed 1 night in Nov 2023

10/10 Excellent

Eun Hee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
직원들의 친절이 가식적이지 않고 진심이다. 주변이 모두 나무여서 정글 속에 있는 것 같다. 특히 조식부페 때 야생원숭이들이 바나나를 얻어 먹으러 와서 색다른 체험을 할 수 있다. Xplor까지 걸어갈 수 있는 거리이나, 걸어다니는 사람이 거의 없긴 하다.
Stayed 2 nights in Nov 2023

10/10 Excellent

Raul

Liked: Cleanliness, amenities, property conditions & facilities
Una atención de calidad.
Stayed 1 night in Jul 2023
Response from Terasu on 18 Jul 2023
¡Querido Raul! Muchas gracias por tus valiosos comentarios, estos son muy importantes para nosotros. Siempre eres bienvenido en nuestras instalaciones, ¡esperamos tener el placer de verte muy pronto! ¡Saludos cordiales desde Playa del Carmen!

8/10 Good

SOIN

Stayed 2 nights in May 2023
Response from Terasu on 24 May 2023
Hello!, thank you very much for your valuable comments. They are very important to us and help us improve the experiences of our future guests. You are always welcome to our facilities and we hope to have the pleasure of seeing you here again very soon! Best regards from Playa del Carmen!

10/10 Excellent

sergio

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
EXCELENTE UBICACION Y LA PROPIEDAD SUPER CUIDADA EN PERFECTAS CONCIDIONES
Stayed 2 nights in Apr 2023
Response from Tera on 23 May 2023
Muchas gracias Sergio por tus valiosos comentarios, estos son muy importantes para nosotros. Siempre eres bienvenido en nuestras instalaciones, ¡esperamos tener el placer de verte muy pronto! ¡Saludos cordiales desde Playa del Carmen!

10/10 Excellent

Alejandro

Stayed 1 night in Mar 2023

8/10 Good

francisco

Stayed 1 night in Dec 2022

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
L’emplacement
Response from Terasu Riviera Maya on 30 Dec 2022
Merci Sonia!

10/10 Excellent

MARIBEL

Liked: Cleanliness, room comfort
EXTRAORDINARIO
Stayed 5 nights in Oct 2022
Response from Terasu Riviera Maya on 26 Oct 2022
Muchas gracias por tus comentarios Maribel! Eres siempre super bienvenida!

10/10 Excellent

Tere

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Un concepto de hotel boutique, pequeño pero lindo, me sorprendí de lo agrabable que resultó. La cama deliciosa, por las sábanas y almohadas. Si buscas un hotel solo para llegar a dormir o descansar es una excelente opción y a un súper precio. El desayuno es muy básico pero por el precio es justo
Stayed 1 night in Aug 2022
Response from Review on 7 Sept 2022
Muchas gracias por tus valiosos comentarios Tere, son muy importantes para nosotros y nos ayudan a mejorar experiencias de nuestros futuros huespedes. Siempre eres bienvenida en nuestras instalaciones y esperamos tener el placer de verte de nuevo por aqui muy pronto. Saludos cordiales!