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Reviews of Viceroy Riviera Maya All Inclusive

5 out of 5
Viceroy Riviera Maya All Inclusive
Av. Fraccion 7, MZ 20 Lote 5 y 6, Col. Xcalacoco, Playa del Carmen, QROO

Reviews

9.6

Exceptional

Rating 10 - Excellent. 73 out of 82 reviews" "
Rating 8 - Good. 5 out of 82 reviews" "
Rating 6 - Okay. 1 out of 82 reviews" "
Rating 4 - Poor. 2 out of 82 reviews" "
Rating 2 - Terrible. 1 out of 82 reviews" "

9.8/10

Cleanliness

10/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lorenzo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful, staff and food were amazing and the spa was perfect. Celebrated wife bday and it was everything we wanted. Will definitely be going back.
Stayed 5 nights in Dec 2023
Response from Pedro Lara, General Manager on 18 Dec 2023
Dear Lorenzo, We are delighted to know that you enjoyed your wife's celebration, and of course we are waiting for you with open arms for your next visit.Happy holidays, Pedro Lara, General Manager

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Rowena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow, what a beautiful small resort in the jungle. From the moment we arrived to the time we checked out, all of the staff were welcoming, friendly and went out there way to ensure we had comfortable stay. If you are looking for a luxury, relaxing, quiet chilled out resort, this is the place for you. You will be greeted with a coconut and lime drink which is very delicious. We stayed all inclusive the food, drinks and room service were tasty. Unlike some hotels we stayed before this hotel the room service does stop at 10:30pm, not a problem for us but just something to bare in mind. Our Villa was very close to a lovely beach which has enough chairs and beds for everyone. We celebrated our wedding anniversary here and they made us feel very special, too many people to thank but I would especially like to thank Jacqueline for showing us around the resort and Angel for the welcome drink shot and natural soaps. These are a lovely gift to bring back home and remind us of our stay. Our room was kindly upgraded and very clean, it has everything you need and mini bar was fully stocked. Our room had a huge tub, shower indoors and one outdoors for the extra jungle experience. All villas come with your own private plunge pool and hammock which is great for those that want to just stay in and enjoy quality time with their loved ones. A small little gym which made my husband happy and an amazing spa. I love that they have natural products. Can’t wait to come back.
Stayed 1 night in Nov 2023
Response from Pedro Lara, General Manager on 18 Dec 2023
Dear Rowena, Thank you for sharing your experience in our magic jungle, we are pleased to know that we were able to make your anniversary a memorable experience. Our colleagues Jacqueline and Angel will be delighted to know that their service helped you enjoy your stay.We hope to have the opportunity to host you at your next celebration.Best regards, Pedro Lara, General Manager

10/10 Excellent

wilfredo

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first experience where I was in awe of the service provided by the hotel staff. Every single employee goes far and beyond to accommodate you with anything you need. I really felt pampered.
Stayed 6 nights in Sep 2023
Response from Viceroy Riviera Maya Team on 27 Sept 2023
Dear Wilfredo, Thank you so much for your kind words about your overall experience and particularly the service you received from our amazing team. It's so wonderful to hear that you appreciated all the efforts from them to pamper you. We truly look forward to welcoming you back very soon!Best regardsPedro Lara, General Manager.

10/10 Excellent

Omar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the best resort we’ve ever stayed at. Staff was amazing and the food was delicious. Loved how quiet it was and definitely peaceful place to relax. Met beyond expectations. Already looking into booking for next year.
Stayed 5 nights in Sep 2023
Response from Viceroy Riviera Maya Team on 27 Sept 2023
Dear Omar, We were very thrilled to read that you enjoyed your stay with us. Thank you for the compliments made on the food and service. Also, thank you for valuing the tranquility and facilities of the villa. We hope that we can have the pleasure of welcoming you back to the resort sometime soon to enjoy the tranquility and hospitality in Viceroy Riviera Maya style.Pedro Lara, General Manager

2/10 Terrible

Brian

I called to cancel my reservation due to a predicted tropical storm. The property had no record of a reservation for me. Viceroy proceeded to reach out to confirm my reservation through Expedia, and then cancel my reservation, only to claim half of my cost due to a cancellation/no show. I would highly recommend staying somewhere that has more values and ethics that to do business in this manner.
Stayed 4 nights in Aug 2023
Response from Viceroy Riviera Maya Team on 31 Aug 2023
Dear Brian, Thank you for taking the time to write a review about your recent experience with us.We are deeply sorry to know that she decided not to stay with us to enjoy our facilities and services.As for our cancellation and no-show policies, they are clear and completely transparent.Unfortunately, in his case, we had a lack of communication. We cannot cancel the reservation without the express confirmation sent from the web. Even if the website agents call us to mention the cancellation, they have to send us a cancellation confirmation, and this never happened.Your arrival date has been assigned and processed as a no-show.Despite this situation, we hope that you will allow us to receive you in the future.Best Regards.

4/10 Poor

Rebecca

Disliked: Cleanliness, staff & service
I'm sure this was once a lovely property. I wish I had visited 20 years ago. Sadly, a 2/3 star, all-inclusive mega resort opened next door and completely destroyed the beach and surrounding areas. You can no longer enter the water (ocean) AT ALL, even to your ankles, as there is broken concrete and rocks on the shore, garbage, and there are the boats and jetskis from next door racing at full speed back and forth from dusk until dawn, just feet from the shore, in front of the Viceroy. It is NOT SAFE, and the resort next door allows locals to buy day passes so the crown is, um, quite rough. Also, there is loud boom-boom music all day and night, making it hard to sleep at night. And the fumes/exhaust from all the boats and jet skis chokes you and you can't sit anywhere near the pool if there is a breeze or you'll die from exhaust fumes. Also, the food is mediocre and I got food poisoning. There were also cockroaches (alive and well) in my room: on my bed and in the bathroom. Gross.
Stayed 2 nights in Jul 2023
Response from Viceroy Riviera Maya Team on 28 Aug 2023
Dear Rebecca, Thank you very much for taking the time to review our room, services, and facilities.We take all feedback seriously because all of our guests are vitally important to us and want to meet their expectations upon arrival. Your input remarks on the areas where we need to work as the beach recovery is a huge project that is going with slow progress. We apologize that your experience did not meet your expectations but we hope you could give us another opportunity to host you. Regards. Pedro Lara, General Manager.

10/10 Excellent

Angelo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most beautiful experience I had in my life. Pepe, the waiter in the beach is the best!!!! I will go back very soon
Stayed 1 night in Jul 2023
Response from Viceroy Riviera Maya Team on 31 Jul 2023
Dear Angelo, Thank you for sharing your experience. We're delighted to know that you had the most beautiful experience. We wish to welcome you again soon.Best regards,Pedro Lara, General Manager.

10/10 Excellent

Cooper

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Viceroy Riviera Maya Team on 26 Jun 2023
Dear Cooper, Thank you for giving us the highest score.We hope to receive you again soon.Regards. Pedro Lara, General Manager

10/10 Excellent

tom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. The staff was very friendly and always smiling and saying hello even the outside vendors that they had working were very friendly. The hosts were always respectful and cheerful. The wait staff were excellent. I can’t say enough about this resort we will definitely be coming back.
Stayed 3 nights in Mar 2023
Response from VRM TEAM on 21 Mar 2023
Dear tom, Thank you for your compliments on our staff.We are pleased to know that you enjoyed your stay in our little paradise in the jungle.We hope to welcome you again very soon.Regards. Pedro Lara, General Manager

10/10 Excellent

Stojan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One word, REJUVENATION!
Stayed 2 nights in Feb 2023
Response from VRM TEAM on 23 Feb 2023
Dear Stojan, Thank you for your comment. We hope to be able to host you again very soon.Best regards. Pedro Lara, General Manager

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Unique experience. Quiet getaway.
Stayed 5 nights in Sep 2022
Response from VRM TEAM on 15 Sept 2022
Dear Steve Thank you very much for sparing your valuable time to review your experience. We look forward to welcoming you back shortly at our jungle refuge!Warm regardsPedro Lara, General Manager

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Viceroy hotel is top of the line luxury. The staff was over the top attentive and the property is secluded, well kept and reminded me of “Disney” detail- attention to everything- sight, sense and sound.
Stayed 4 nights in Aug 2022
Response from VRM TEAM on 15 Sept 2022
Dear Jessica, Thank you for your kind review and thank you for choosing to spend the holiday with us. We were pleased to have read that you enjoyed the service that was offered. We hope to have the chance to welcome you back to Viceroy Riviera Maya in the future.Best regards. Pedro Lara, General Manager.

4/10 Poor

Douglas, downey

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2022

10/10 Excellent

Harry

Stayed 4 nights in Apr 2022

10/10 Excellent

Garrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I have stayed at a handful of different places in playa. We always said we need to stay somewhere different so we can experience new things. This stay at viceroy changed our mind. We have found our new permanent vacation getaway. Everything from the food, room, beach, staff, location was top notch. Very small resort of roughly 45 bungalows which have your own heated pool to indoor and outdoor shower. So quiet. The service was amazing. Pepe at the beach was incredible. We plan on returning very soon.
Stayed 3 nights in Feb 2022
Response from VRM TEAM on 22 Feb 2022
Dear Garrick, Thank you for taking the time to post a review. It was pleasing to read that you loved the service and villas. It was also lovely to hear your comments about Pepe. We do hope to have the pleasure of welcoming you back on another occasion - thank you for choosing Viceroy Rivera Maya. Best regards Pedro Lara, General Manager

10/10 Excellent

Brent D.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a very nice small resort. Great for relaxation and for privacy. The staff was very accommodating and responsive to the guest's needs.
Stayed 8 nights in Jan 2022
Response from VRM TEAM on 22 Feb 2022
Brent D., Thank you for taking the time to post a review following your recent stay with us. I sincerely appreciate that you mentioned all the products and facilities within the resort. I am delighted that you thoroughly enjoyed your holiday, we all look forward to welcoming you and your partner back to Viceroy Riviera Maya in the future. Best regards Pedro Lara, General Manager.

10/10 Excellent

Corey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What a special place! The people and the service make this truly 5-star. So friendly and caring and eager to please. The grounds are beautiful, and they do their best to keep natural, but well kept. There are monkeys playing around, that we were lucky enough to see a couple times. The romantic, private villas come with your own heated plunge pool and outdoor shower. Like your own little oasis The beach was a major downer. Small, rocky and just not what you dream of. And for all the promise of tranquility, there are resorts built on both sides playing loud bass music. At least the noise ended at 11pm (most nights). Despite these shortcomings, I still highly recommend this property, as you will not find another place with people as nice and kind and attentive.
Stayed 7 nights in Dec 2021
Response from VRM TEAM on 22 Feb 2022
Dear Corey, We thank you for sharing your recent experience at Viceroy Riviera Maya and are thrilled that you enjoyed your stay! Please be sure that we have taken note of all your comments which will help us to continue improving our service standards. We look forward to welcoming you back to our beautiful paradise, With warm regards, Pedro Lara, General Manager.

10/10 Excellent

Matthew, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magical stay at the viceroy. The staff and room are truly magnificent and it's a beautiful property. The beach is rocky and it's truly not designed to leave the grounds after you arrive. So it's more about the pool and your villa. As such I don't think it would make sense not to do the all inclusive stay. The food and drinks were much better (much of it truly delicious) than at many resorts though options are more limited as it's much smaller. We were not offered a room upgrade which was surprising as it didn't seem full but they gave us a room very close to the beach and it's hard to imagine a more beautiful space than the one we enjoyed.
Stayed 1 night in Nov 2021

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible Service!
Really nice hotel, the best part of it by far was the service. Location could be better (beach had rocks, and was not very good for swimming), but the weather was great and the food was 5 star. Highly recommend all inclusive option, it was very worth it.
Stayed 6 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I loved the Viceroy Riviera Maya! It was perfect for our honeymoon getaway. The hotel grounds are beautiful, like you’re in the midst of the jungle! The staff are so kind and accommodating. The food is delicious! We loved the serene atmosphere of the hotel. If you are looking to get away from the hustle and bustle of life, look no further than the Viceroy!
Stayed 5 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private/ More food choices
Stayed 3 nights in Jul 2021

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Notch Service!!!
The Viceroy was truly amazing. The only thing better than our huge room and private plunge pool was the staff and the service. Every employee goes out of their way to ensure your stay is perfect and they stop and greet you every time you encounter them. Special shout out to Pepe who took care of us by the pool everyday. Pepe had a smiling face and upbeat attitude, all be it behind a mask, everyday. The Viceroy is a must for luxury if you are a couple visiting the Riviera Maya.
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely amazing staff, food and service. 11/10... Attentive of your every need, before you knew you needed it! Would absolutely return
Stayed 5 nights in Feb 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and friendly . The resort was beautiful. I love it every thing about the resort .
Stayed 3 nights in Feb 2021

10/10 Excellent

Stephanie Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great service, great food, however there were some issues with the room -
Stayed 5 nights in Dec 2020

10/10 Excellent

nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this little gem!
This is one of the best, the resort is so relaxing... fantastic for a couples trip. The hotel recently sustained some damage from the hurricane (pier knocked down), but it’s still in fantastic condition and the staff is some of the best around. I think front desk staff could be more accommodating, but restaurant, bar and beach staff is amazing! Great food, great drinks, great ambiance!
Stayed 4 nights in Dec 2020

8/10 Good

Verified traveller

Stayed 8 nights in Oct 2020

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise in Playa
Our 2nd stay here. It had been a few years. Still the same paradise we discovered then. Doing a great job keeping everyone safe with readily available sanitizer. All employees wearing masks at all times. Plenty of space to call your own. Food is the best part. Hard to find better at any resort. Chef Carlos and his team are masters. All the people that work here are amazing. Kudos.
Stayed 4 nights in Aug 2020

10/10 Excellent

Verified traveller

Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing. The staff is wonderful and very accommodating. The food and drinks are extremely tasty. The rooms are amazing however the “royal villas” are at the very back of the property furthest from the beach and restaurants. I highly recommend the viceroy and will be back again soon.
Stayed 5 nights in Feb 2020

10/10 Excellent

PMB, Washington State

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was outstanding. I give a special shout out to Concierge Alberto Corona for going the extra mile for us in some special needs and arrangements. Minor issues were taken care of fast. .
Stayed 7 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
every thing was amazing and beauty accept the breakfast was not up to my expectation.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Aug 2019
Response from VRM Team on 2 Sept 2019
Dear Traveller, Thank you for the magnificent score you bestowed upon us. We look forward to hosting you again soon. Best Regards Pedro Lara. General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just absolutely stunning! Everything you want a 5 Star resort in Riviera Maya to look like!
Stayed 3 nights in Jul 2019
Response from VRM TEAM on 18 Jul 2019
Dear Traveller, Thank you very much for your recent stay at Viceroy Riviera Maya and for taking the time to share your experience. It will be of our great pleasure to welcome you back next time you are in town, so please do not hesitate in contacting us in advance. Best regards, Pedro Lara General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive, friendly staff who provided excellent services. Great restaurant as well!
Stayed 5 nights in Feb 2019
Response from VRM General Manager on 9 Jul 2019
Dear Traveller, Thank you for your kind review and thank you for choosing to spend the holiday with us. We were pleased to have read that you enjoyed our service. We were honored that you chose to spend the holiday with us. Best wishes, Pedro Lara General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional. Everyone was friendly. Everyone one made sure we were comfortable.
Stayed 5 nights in Jun 2019
Response from General Manager on 21 Jun 2019
Dear Traveler, Thank you for posting your review. We are pleased to know that you had enjoyed your stay at the Viceroy Rivera Maya and glad that you were extremely delighted with the service provided by our associates. Look forward to welcoming you back again soon. Kind regards, Pedro Lara

10/10 Excellent

Verified traveller

Stayed 3 nights in May 2019
Response from General Manager on 21 Jun 2019
Dear Traveler, It is a pleasure to see that you had a score you bestowed upon us. The team and I thank you and, we look forward to welcoming you back. best regards. Pedro Lara General Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The villas are amazing. There is room for improvement in food and drinks in particular.
Stayed 3 nights in Jan 2019
Response from General Manager on 28 Jan 2019
Dear Traveller, Thank you for choosing to stay our jungle retreat during your recent trip to Rivera Maya and we were glad having you with us. I am very pleased to know that you had a wonderful experience and appreciated our room, overall facilities, location and most of all, the impeccable service and hospitality provided by our jewel, our staff. we look forward to welcome you back in a near future. Best regards. Pedro Lara | General Manaher

10/10 Excellent

Marco Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel!
This hotel is amazing! Specially the service provided by a personal butler all the time of your stay. The villas are super comfy, with all the amenities you need. We chose the Mayan All Inclusive plan and definitely worth it. I totally recommend this hotel!
Stayed 4 nights in Dec 2018
Response from General Manager on 18 Jan 2019
Dear Marco Antonio, Thank you for choosing to stay at Viceroy Rivera Maya during your recent trip to Mexico and we are glad having you with us. We are delighted to know that you have appreciated the high level of service excellence provided by our team that resulted to a memorable and comfortable stay at the hotel. We are overwhelmed with your heartwarming recommendation. As promised, we look forward to welcome you and your son back to Viceroy Rivera Maya in not so distant future. Warmest regards, Pedro Lara

10/10 Excellent

Verified traveller

Stayed 6 nights in Nov 2018
Response from General Manager on 18 Jan 2019
Dear Traveller, Thank you for the magnificent score you bestowed upon us. We look forward to hosting you again soon. Pedro Lara.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2018
Response from General Manager on 21 Nov 2018
Dear Traveller, Many thanks for the outstanding score you bestowed upon us. We look forward to hosting you again soon. Pedro Lara | General Manager

10/10 Excellent

Jacob, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
If you want total relaxation and superb customer service, this IS definitely the place to go. There's probably 1 staff member per every 2-3 customers and you never want for anything. Other than a spa, theres not much to do, but thats the point of this place.....just sit back, relax by the pool, the beach or in your own plunge pool and be pampered. By the first day, they knew our names. Best resort we've been to and will definitely be back. Servers/bartenders Francisco and Victor are fantastic!
Stayed 3 nights in Oct 2018
Response from General Manager on 21 Nov 2018
Dear Jacob, Thank you for staying at Viceroy Riviera Maya, we was very pleased having you with us. We appreciate spending your valuable time to share your feedback online and we are delighted that your stay with us was memorable. At Viceroy Riviera Maya, possibilities are endless and you are assured of our uninterrupted attention and impeccable services. Once again, thank you for sharing your feedback and for recommending our Hotel as your favorite place . We look forward to welcoming you back soon. Kind regards, Pedro Lara | General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If your looking for place to unwind and be pampered, this is the place.
Stayed 5 nights in Feb 2018
Response from General Manager on 18 Oct 2018
Dear traveller, Thank you very much for sparing your valuable time to review your experience. We look forward to welcoming you back in the near future at our jungle refuge! Warm regards General Manager Pedro Lara

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Viceroy Riviera Maya
This hotel is incredible. The vibe was really chilled, the food and service amazing. The all inclusive was definitely worth doing.
Stayed 3 nights in Sep 2018
Response from General Manager on 26 Sept 2018
Dear Traveller, We are pleased to know that you had enjoyed your stay at the Viceroy Rivera Maya and glad that you were extremely delighted with the service vibes, food and overall facilities. Look forward to welcoming you back again soon. Kind regards, Pedro Lara | General Manager

10/10 Excellent

VV, Fort Worth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We absolutely loved everything about this property. It's secluded and private with the most luxurious and romantic feel. The villas each have a private pool and an outdoor shower that we used daily. That in combination with the amazing, restaurant staff and absolutely delicious menu makes this resort one of my all time favorites EVER. I cannot say enough about the experience.
Stayed 5 nights in Sep 2018
Response from General Manager on 21 Sept 2018
Dear VV, Thank you for posting your review. We are pleased to know that you had enjoyed your stay at the Viceroy Rivera Maya and glad that you were extremely delighted with the service provided by our associates. Look forward to welcoming you back again soon. Kind regards, Pedro Lara

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was outstanding, amazing experience
Stayed 8 nights in Jul 2018
Response from General Manager on 2 Aug 2018
Dear Traveller, Thank you very much for taking the time to review your stay. We are very proud of our team and our facilities, and we are glad to hear that both exceeded your expectations, this is something we strive to achieve with all of our guests. Warm regards, Pedro Lara | General Manager

10/10 Excellent

Sound77, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a fantastic time. Service and food where top notch. Villas were amazing and very private. If you like to swim in the ocean this might not be the place for you. if you like to lay on the beach and by the pool and get pampered by the staff you will get 5 star treatment. Ask for Pepe he is the best !
Stayed 8 nights in Jul 2018
Response from General Manager on 2 Aug 2018
Dear Sound77, I would like to take this opportunity to thank you for taking the time to provide us your comments about your recent stay at our little paradise. We are very happy to hear that you enjoyed your stay with us. We look forward to welcoming you back in the near future. Warm regards, Pedro Lara | General Manager