Itu Hotel Guide - Plaza Shopping Mall hotels in Itu, Brazil.

"Room. Staff "

"Rooms were spotless"

"Yes rooms were clean. Pleasant staff"

"All good"

"O único ponto negativo é que para acessar o Hotel é necessário passar pelo pedágio duas vezes, pela localização referente ao aeroporto."

"Need more breakfast variety"

"Great"

"This place was incredibly clean! Brazil is already very clean, but this place is perfect for anyone with OCD. They are constantly cleaning and it's really spotless. The food was also amazingly good, with good portion sizes, despite the high prices. We were truly impressed by the quality. In addition to that, the property itself is huge, with so much to do, to see and to experience. Truly outstanding. Unfortunately, we were frustrated by the reception staff and their inability to agree on things. Each person would say a different thing and they were definitely not able to own and solve our issues. In particular, even though they confirmed that there was a free laundry service, we were unable get anything washed because the receptionist had a different opinion on the matter... They also don't even have a working phone (apparently the owner doesn't care about fixing it) so you can call them all day and no one answers. And their availability on online platforms is not representative of their actual room availability... The only way to reach out is by WhatsApp text (not even call!), but with a number that's not the one you find on the internet (the right one ends with 4199). We also had issues with the payment and some nonsensical decisions they made. Overall, if you're lucky to avoid these issues, this place is truly exceptional."

"We enjoyed our stay at the Villa, with a few caveats. First of all, I must say how exceptional the staff is. Extremely kind and helpful. The property itself is very well set up and well maintained. It is quite compact, with lots to do in a rather small space. The only thing we were disappointed about was the lack of dining options. There is no food at all at the property, not even breakfast or vending machines. The area around the hotel is not very walkable at all (no sidewalks, fast traffic) and there's only one restaurant within walking distance. You'd think that's ok for a couple of days, but after finding 4 dead flies in the food there (always left open with lots of bugs flying around), we could not go back. So the only option left would have been to order food, but we could not sign up to the local food delivery apps, since they required a working brazilian phone number, which we didn't have. And there's no Uber Eats in Brazil. All in all, the place itself is good, but you have to come with a car or with iFood pre-installed on your phone, and either way, you won't be able to eat only delivered food for too many days in a row. It's a shame they don't provide at least breakfast!"