Dear Paul, We are grateful to have you as our guest and appreciate your positive feedback about our convenient location. However, we apologize for not meeting your expectations with our grab-and-go breakfast options. Your feedback will be shared with our leaders so that they can consider our guests' preferences and improve our future breakfast choices. We hope to have the opportunity to better your stay, should your travel plans bring you back to the city.Sincerely,Hotel Management

Dear Paul, Your feedback is valuable to us as it motivates us to strive for excellence. It is a pleasure to know you thoroughly enjoyed your stay with us. Thank you for mentioning Zee. We will gladly share your compliments with the team. We are grateful for your patronage and for choosing Extended Stay America as your destination of choice. Should your travels bring you back to our area, we would be honored to welcome you again for another fantastic experience. Sincerely,Hotel Management

Dear Phillip, Thank you for being our guest. It is nice to know you had a good stay. We appreciate your feedback and hope we have a future opportunity to serve you again at Extended Stay America.Sincerely,Hotel Management

Dear Guillermo, Thank you for your recent stay at Extended Stay America and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting the area. We enjoyed having you as our guest and hope to see you again soon.Sincerely,Hotel Management

Dear Divina, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we hope to see you again soon.Sincerely,Hotel Management

Dear SUSSANA, It was a pleasure reading your fantastic review of Extended Stay America for your visit to the city. It is nice knowing you were pleased with your spacious room with the kitchen. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for your trust, and we hope to be your hotel of choice whenever you visit the city.Sincerely,Hotel Management

Dear Haroon, We deeply regret the inconvenience you experienced during your stay and apologize for the challenges you encountered with your reservation. If you made a reservation through a third party, prepaid booking site, you must make financial inquiries through them. We recommend that you connect with them directly for the resolution of your concerns. We appreciate your patience and hope you will allow us another opportunity to host you in the future. Sincerely,Hotel Management

Dear OSCAR, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our staff. We take our guests' comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Sincerely,Hotel Management

Dear Chris, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Donna, Thank you for choosing Extended Stay America. We appreciate your feedback and regret any inconvenience with the coffee. Your input is valuable, and we'll explore ways to enhance our beverage offerings. We're glad to hear the rest of your stay was satisfactory and hope to welcome you back for an improved experience. Safe travels!Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to share about your stay. Our goal is to provide an outstanding stay for every guest; therefore, we apologize for the inconvenience you encountered. We cannot thank you enough for your patience and understanding. We are grateful for your time and hope you will revisit so we can provide the seamless, exceptional experience that you deserve.Sincerely,Hotel Management

Dear Afshin, Thank you for your feedback. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.soon.Sincerely,Hotel Management

Dear Abdullah, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. Also, we aim to ensure all our guests can enjoy our complimentary amenities. Thank you for bringing this to our attention so we can look into this further. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Janice, Thank you for taking the time to review your experience with us. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management

Dear Jennifer, Thank you for posting your honest comments about our hotel. Our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our leadership and used as an opportunity to improve our guest experience. We look forward to another chance to regain your full trust. We wish you all the best with your travels.Sincerely,Hotel Management

Dear William, We appreciate you choosing Extended Stay America and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We hope to have the opportunity to welcome you back in the future. Sincerely,Hotel Management

Dear Gilbert, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before they are allocated to future guests. Although your experience is not typical, we have room to improve, and you are assured that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management

Dear Alex, Thank you for sharing your feedback at Extended Stay America. We appreciate your feedback and apologize for any inconvenience you faced during your stay. We regret the issues with the room's cleanliness and odor. Your comments are important to us, and we will address these concerns with our housekeeping team to ensure a better experience for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management

Dear Barry, Thank you for sharing your review. We would like to apologize for the experience you had during your visit to our hotel. We aim to provide every guest with exceptional hospitality, and we regret that we were not able to meet your expectations. We appreciate your feedback and hope you will give us another chance to make it right. Please feel free to reach out to us at the hotel for any further queries. We will do everything in our power to ensure that your next stay with us is a memorable one.Sincerely,Hotel Management

Dear Sue, Thank you for staying at our hotel and sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Maria, Thank you for taking the time to share your feedback on Expedia. We're delighted you had a peaceful and quiet stay at our hotel. Providing a tranquil environment for our guests is essential to us, and we're pleased to know we succeeded in delivering that experience. We appreciate your kind rating and look forward to welcoming you back to Extended Stay America in the future.SincerelyHotel Management

Dear Maybelle, Thank you for choosing us and sharing a review of your stay. We sincerely apologize for your experience with our staff not being their best during your visit. Our top priority is outstanding hospitality, including greeting every guest with a welcoming smile and thoughtful service. The behavior you described is highly unusual, and we will address it to ensure this does not happen again. Thank you for your patience and for bringing this to our attention. We look forward to hosting you again for a better experience. Sincerely,Hotel Management

Dear Joseph, We are incredibly pleased you enjoyed your stay at Extended Stay America and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to see you again soon!Sincerely,Hotel Management

Dear Roylene, Thank you for staying with us and sharing your review. While we are pleased that you appreciate our associate Eric's hospitable service, we apologize for your suite not being up to your expectation and for the inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management