Exterior

Reviews of Best Western Plus Pleasanton Hotel

2.5 out of 5
Best Western Plus Pleasanton Hotel
1917 W Oaklawn Rd, Pleasanton, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 141 out of 243 reviews" "
Rating 8 - Good. 62 out of 243 reviews" "
Rating 6 - Okay. 14 out of 243 reviews" "
Rating 4 - Poor. 7 out of 243 reviews" "
Rating 2 - Terrible. 19 out of 243 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Brady

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in May 2024
Response from Manager on 14 May 2024
Hello Brady,We are delighted to hear that you had a pleasant experience at our hotel. Your feedback is incredibly valuable to us. We strive to provide all our guests with a memorable stay. If you have any further comments or suggestions, please do not hesitate to reach out to us.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and affordable hotel.
Stayed 2 nights in Apr 2024
Response from Manager on 10 May 2024
Hello Elizabeth,We are delighted to hear that you found our hotel clean and affordable during your stay. It was our pleasure to have you as our guest, and we hope to welcome you back in the future.

8/10 Good

Brigid

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Brigid,We appreciate you choosing our hotel for your stay. Please feel free to reach out to us directly with any further comments or concerns you may have from your recent visit. Your satisfaction is our top priority.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
GOOD SUNSET VIEW!
Stayed 1 night in Apr 2024
Response from Manager on 19 Apr 2024
Hello Mark,We are pleased to hear you enjoyed the sunset view during your stay with us. Your experience means a lot to us. Thank you for sharing your feedback!

10/10 Excellent

Ruby

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Ruby,We are thrilled to hear you had a wonderful experience at our hotel! We hope to welcome you back soon for another fantastic stay.

10/10 Excellent

Brigid

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Very friendly staff. Quiet. Typical breakfast options. Food was good.
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Hello Brigid,Thank you for your positive feedback on our friendly staff and quiet atmosphere during your stay. We are glad you enjoyed the food provided for breakfast as well. We appreciate your kind words and hope to welcome you back in the future.

8/10 Good

Noah Avi

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Manager on 27 Jan 2024
Hello Noah Avi,We appreciate you choosing our hotel for your stay. If there's anything we could have done to make your experience even better, please don't hesitate to reach out to us directly. We value your feedback and would love to hear from you. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Richard

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Manager on 27 Jan 2024
Hello Richard,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the future!

6/10 Okay

Angela

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Bring an extra blanket.
This hotel looked almost new from the outside and in the lobby. The ladies that helped me went above and beyond. However, the room left something to be desired. There was dirt on the floor and the wall by the bed had something spilled on it. I switched from a king to 2 queens and the bed was hard on one side soft on the other. There was only a sheet, thin blanket and another sheet. When we asked for another blanket she only had one. I need cool air when I sleep, needless to say i was cold. I dont understand why take away the comforter? It wasnt a bad hotel but need more blankets and better cleaning. I'll go somewhere else next time.
Stayed 1 night in Jan 2024
Response from Manager on 23 Jan 2024
Hello Angela, Thank you for sharing your recent experience with us. We appreciate your positive feedback on our exterior and lobby, as well as the excellent service provided by our team. However, we apologize for any cleanliness issues you encountered in your room. Rest assured, we will address this promptly with our housekeeping team. Regarding the comfort of the beds and availability of blankets, we apologize for any inconvenience caused. We value your feedback and will take it into consideration for future improvements. We hope you will consider giving us another chance to provide you with an exceptional stay in the future.

10/10 Excellent

KATHRYN

Liked: Cleanliness, staff & service, property conditions & facilities
Set back off the main road. Clean. Staff as very observant and very helpful.
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello KATHRYN,Thank you for taking the time to leave us a review! We're pleased to hear that you found our hotel clean and our staff observant and helpful. We pride ourselves on providing excellent customer service. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Corbin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Manager on 1 Feb 2024
Hello Corbin, We appreciate you taking the time to provide a rating for your recent stay. We are sorry to hear that your experience did not meet your expectations. We would like to learn more about your specific concerns so that we can address them accordingly. Please reach out to us directly at your convenience. We value your input and hope to have the opportunity to make it right.

8/10 Good

Carl

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is great , just had issues with so much noise coming from the the room next door, maybe walls are not insulated properly
Stayed 2 nights in Dec 2023
Response from Manager on 28 Dec 2023
Hello Carl,Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience caused by the noise coming from the neighboring room. We appreciate your observation about the insulation and will review this with our maintenance team to ensure a more peaceful experience for our future guests.

6/10 Okay

STEPHANIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t knock on the door with do not disturb sign
I stayed for two days and which on the last day that housekeeping knocked on my door at 8:30 in the morning even though I had to do not disturb sign on the door also in my party or other people staying there and they did the same thing to them? I’m just saying if you’re going to party and you want to sleep in until they get that issue fixed I wouldn’t stay there because you’re gonna get woke up before your alarm clock goes off and you don’t have to be out there till 11. I did talk to management about it but when I do not disturb signs on your door, you shouldn’t be knocking.
Stayed 2 nights in Dec 2023
Response from Manager on 14 Dec 2023
Hello STEPHANIE, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. We understand the importance of privacy and will address this issue with our housekeeping team to ensure it does not happen again in the future. We appreciate your feedback and hope to have the opportunity to improve your experience on your next visit.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 8 Dec 2023
Hello James,We're thrilled to hear that you had an excellent stay with us! We appreciate your support and hope to welcome you back again soon.

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 7 Dec 2023
Hello Angie,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. Should you have any additional feedback or suggestions, we would be more than happy to hear from you. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Manager on 30 Nov 2023
Hello John,We're thrilled to hear that you had a wonderful experience during your stay with us! Our team takes great pride in providing exceptional service and ensuring that our guests have a memorable stay. We truly appreciate your kind words and hope to have the opportunity to welcome you back in the future for another outstanding visit.

10/10 Excellent

Joel

Stayed 1 night in Nov 2023
Response from Manager on 9 Dec 2023
Hello Joel,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a fantastic experience with us. Should you have any further feedback or if there is anything else we can do to assist you in the future, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another exceptional stay!

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised in Pleasanton, TX
I was a little apprehensive about staying at this hotel after reading the reviews. I was so pleased to see how clean and comfortable the hotel and my room was. Only thing I found wrong was there were no instructions on using the coffee maker. Fresh coffee was just down the hall so evening that was ok. Will definitely book here again!
Stayed 2 nights in Oct 2023
Response from Manager on 28 Oct 2023
Hello Wendy,Thank you for your positive feedback! We apologize for the lack of instructions for the coffee maker and we will make sure to address this issue. We're glad you found our hotel clean and comfortable, and we look forward to welcoming you back in the future

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 25 Oct 2023
Dear Guest,Thank you so much for your exceedingly positive review! We are thrilled to have exceeded your expectations and look forward to welcoming you back for another exceptional experience in the future.

10/10 Excellent

Mark

Business traveller, Travelled with group
All good!
Stayed 3 nights in Sep 2023
Response from Manager on 16 Sept 2023
Hi Mark,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 7 Sept 2023
Hello Carlos,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Clean room. Pool could have been a little cleaner, there were a lot of bugs in it but all in all a very good place
Stayed 5 nights in Jul 2023
Response from Manager on 7 Aug 2023
Hello Christina,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guestsᄑ expectations. We hope you will give us a chance to redeem ourselves in the future.

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was great.
Stayed 1 night in Aug 2023
Response from Manager on 7 Aug 2023
Hello Judy,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our hotel. We appreciate you taking the time to share your experience.

8/10 Good

Larry

Stayed 1 night in Jul 2023
Response from Manager on 30 Jul 2023
Hello Larry,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Manager on 5 Jul 2023
Dear Guest,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

6/10 Okay

Kimberly

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Manager on 23 Jun 2023
Hello Kimberly, Hello Kimberly, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

4/10 Poor

James, Corpus Christi

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jun 2023
Response from Manager on 23 Jun 2023
Hello James, Hello James, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel!! Super clean, everyone was friendly.
Stayed 1 night in Jun 2023
Response from Manager on 12 Jun 2023
Hello Gina,On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Manager on 23 May 2023
Hello Cecilia,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel the person in check in was very nice and makes you feel welcome
Stayed 1 night in May 2023
Response from Manager on 16 May 2023
Hi Terry,Thank you for yoour awesome rating. Your compliments on our hardworking staff mean a lot to us. We are so glad that your stay was enjoyable, and we look forward to seeing you again!

10/10 Excellent

Courtney

Stayed 1 night in Apr 2023
Response from Manager on 3 May 2023
Hello Courtney,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was wonderful! You can smell the cleanliness when you walk into the room. Breakfast was a good variety for our entire trip. Fred and Adela were the best answered all our questions showed us all the hotel amenities and helped us with extra toiletries.
Stayed 6 nights in Apr 2023
Response from Manager on 21 Apr 2023
Dear Guest,Thank you for taking the time to complete our guest satisfaction survey and letting us know how you have enjoyed a pleasant experience with us. We are delighted to learn that you enjoyed our breakfast services. It is our main ambition to meet the many different needs of our guests and we are so happy to have met your expectations. We appreciate your kind comments they will serve as an encouragement to the staff to always provide the best to every guest. We hope to impress you again during your next visit and we thank you for sharing your experience.

10/10 Excellent

Randall

Stayed 1 night in Mar 2023
Response from Manager on 19 Mar 2023
Hello Randall,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Blanca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and the main areas were clean. The room did have a weird musty smell when you first walked in but nothing too unbearable.
Stayed 2 nights in Mar 2023
Response from Manager on 15 Mar 2023
Hello Blanca, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

10/10 Excellent

Dahlila

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and property was clean
Stayed 2 nights in Feb 2023
Response from Manager on 28 Feb 2023
Hello Dahlila,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our staff as well as our property. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

10/10 Excellent

jolane

Stayed 1 night in Feb 2023
Response from Manager on 12 Mar 2023
Hello jolane,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2023
Response from Manager on 6 Feb 2023
Hello William,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Good

Raymond

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The lobby was clean, breakfast was hot need more fruit, over all room was clean, only complaint was that the shower hot water was not to hot.
Stayed 2 nights in Dec 2022
Response from Manager on 30 Dec 2022
Hello Raymond,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our breakfast and shower. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

10/10 Excellent

Catherine

Stayed 1 night in Dec 2022
Response from Manager on 7 Nov 2023
Hello Catherine,Thank you for taking the time to leave a 5-star review! We appreciate your positive feedback and are thrilled to hear that you had a great experience at our hotel. We strive to provide excellent service and a comfortable stay for all our guests. Should you have any future travel plans, we would be delighted to welcome you back.

8/10 Good

GT

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from Manager on 18 Nov 2022
Hello GT,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 Good

Timothy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel stay was nice. Staff were very professional. Only thing that I would say needs improvement are the linens and towel. They were yellow in color and not white anymore. Might be time for an upgrade on those items. Overall experience was pleasant.
Stayed 1 night in Oct 2022
Response from Manager on 24 Oct 2022
Hello Timothy,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our staff. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

10/10 Excellent

Russell

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and friendly staff.
Stayed 2 nights in Oct 2022
Response from Manager on 23 Oct 2022
Hello Russell,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our staff. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

6/10 Okay

Craig

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Took 35 minutes to get checked in and a 100 dollar incidental charge which seems very high
Stayed 1 night in Oct 2022
Response from Manager on 21 Oct 2022
Hello Craig,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. We hope you'll return to see how we continue to improve our service and hospitality.

2/10 Terrible

Priscilla

Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2022
Response from Manager on 15 Jan 2023
Hello Priscilla,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from Manager on 18 Oct 2022
Hello Stephanie,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Manager on 12 Oct 2022
Hello Rosa,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Manager on 12 Oct 2022
Hello Jessica,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Bobby

Stayed 1 night in Oct 2022
Response from Manager on 12 Oct 2022
Hello Bobby,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

2/10 Terrible

Angela

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointed
This hotel seemed great at first. But the bed had not been changed from the previous stay. It was made well but the sheets had fresh stains on them and build up of some kind of lotion or something along with blood on them. It wasn’t old stains that had been laundered and won’t come out. Just hadn’t been changed. So so gross. I should have taken a photo but it was too disturbing.
Stayed 2 nights in Sep 2022
Response from Manager on 28 Sept 2022
Hello Angela, Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!

10/10 Excellent

Todd

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the hotel I always go to when I’m in town. It’s always consistently clean and kept up. Nice service too.
Stayed 4 nights in Sep 2022
Response from Manager on 18 Sept 2022
Hello Todd,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our service. Please do consider us again on your next visit to the area.