Terrace/patio

Reviews of Grand Hotel Plovdiv

4 out of 5
Grand Hotel Plovdiv
2 Zlatyu Boyadjiev Str., Plovdiv, Plovdiv

Reviews

8.4

Very good

Rating 10 - Excellent. 37 out of 85 reviews" "
Rating 8 - Good. 29 out of 85 reviews" "
Rating 6 - Okay. 14 out of 85 reviews" "
Rating 4 - Poor. 4 out of 85 reviews" "
Rating 2 - Terrible. 1 out of 85 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

6.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

STOYAN

Liked: Cleanliness, staff & service, property conditions & facilities
super
Stayed 2 nights in Mar 2024

10/10 Excellent

Evren

Response from Best regards, Guest Relations Team on 13 Feb 2024
Dear Evren,Thank you for taking the time to reward Grand Hotel Plovdiv with an excellent score.We are delighted to know your visit to our property was so enjoyable.We would love to welcome you back again.

10/10 Excellent

marco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with good, friendly and helpful team
Stayed 5 nights in Sep 2023
Response from Guest Relations team on 17 Sept 2023
Dear Richard,Thank you for sharing this marvelous review regarding your recent stay at Grand Hotel Plovdiv! We're pleased to know that you felt valued by our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fabulous to hear! Your praise is not only rewarding but also encouraging. Thank you for being our guests. We look forward to your next visit. Best regards, Guest Relations team

10/10 Excellent

Elena

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Guest Relations team on 17 Sept 2023
Уважаема Elena Hristozova, Благодарим Ви за отделеното време да ни оцените отлично! За нас ще е истинско удоволствие да Ви посрещнем отново в Гранд Хотел Пловдив. С уважение, Екип Връзки с клиенти!

6/10 Okay

John

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Spa and pool were closed. Room stank of stale rubber from the aircon. Corridors smelt smoky, clearly the non-smoking in rooms policy is not enforced.
Stayed 1 night in Jul 2023
Response from Guest Relations team on 8 Aug 2023
Dear John,Thank you for taking the time to share your feedback with us.Please rest assured that each room in Grand Hotel Plovdiv is non–smoking. We deeply care for the satisfaction of our guests, and that's why we properly refresh the rooms before their arrival.Should we be informed about any inconveniences, we would have taken immediate action to ensure your comfort. If your travels bring you back to us, please do not hesitate to contact the Guest Relations team for anything that can make your visit more enjoyable and memorable. Best wishes, Guest Relations team!

10/10 Excellent

Dmitry

Stayed 1 night in Jul 2023

6/10 Okay

Simone

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Good Location. Poor Service
Hotel has a good location for those wanting access to the Internatinal Fair and Old City. While towels were changed daily, our room including the bathroom was cleaned (serviced) once in the 7 days we were there. Cups and drinking glasses were not washed / replaced. Toiletries including soap and toilet paper were not replenished. The booking included daily servicing. Frequently the front desk had limited English speaking capability making requests difficult. Staff were friendly,
Stayed 7 nights in Mar 2023

6/10 Okay

Rafael

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The pictures at Expedia are for the remodeled rooms. We were not lucky. Our room was VERY old. The sofa bed is awful
Stayed 5 nights in Apr 2023
Response from Guest Relation team on 8 Apr 2023
Dear Rafael,Thank you for taking the time to share your feedback!We want to assure you that we operate with fully transparent pricing policies and terms across all our booking platforms and pictures of all room types we offer.We are always happy to assist with choosing one of their likings should we be informed about any inconvenience. If your travels bring you back to us, please do not hesitate to contact the Guest Relations team for anything that can make your visit more enjoyable and memorable.Best wishes, Guest Relations team!

10/10 Excellent

Todor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely recommend
Excellent location, there's anything you might need nearby. Extremely nice and friendly staff.
Stayed 6 nights in Mar 2023
Response from Guest Relations team on 7 Apr 2023
Dear Todor,Thank you for taking the time to rate Grand Hotel Plovdiv with an excellent score! It is a pleasure for us to know that you have enjoyed our prime location and kind staff We always strive to provide our guests with warm hospitality and professional service, and we are happy to know we are on the right path. We look forward to hosting you again soon! Kind regards, Guest Relations team

10/10 Excellent

Qayeum, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay here. Everything was great. I will stay there again. Thanks for everything.
Stayed 1 night in Jan 2023
Response from Guest Relations team on 5 Feb 2023
Thank you for the excellent score and positive review, Qayeum. We are glad to know you had such an enjoyable experience at Grand Hotel Plovdiv. Your praise is a big reward for our numerous efforts to provide our guests with warm hospitality and efficient service.We look forward to your next visit.Best regards,Guest Relations team

10/10 Excellent

Gary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Guest Relations team on 16 Dec 2022
Dear Gary,Thank you for the positive review and excellent score!We are glad to know we met all your expectations and made your stay with us pleasant and memorable.Best regards,Guest Relations team

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice corner of Plovdiv…love it❤️
Excellent location, really friendly staff, multiple things to do on-site including bowling. It’s really grand, love the decor but the lobby could do with a bit more light, a little dark but good ambience at night. Small issue for me, you have to pay to use the pool @BGN40 (approx £20) 😳per person per day. It’s my second visit, I will use it again.
Stayed 5 nights in Jul 2022
Response from Guest Relations Team on 30 Jul 2022
Thank you for the brilliant review, Judith! We are happy to know that you have enjoyed our prime location, friendly and professional staff, and the vast options of services and activities we offer. It's great to know that you liked the unique atmosphere of our lobby. Unfortunately, your stay with us was less than perfect, and we would like to inform you that to ensure the comfort of our guests and match their preferences, we already provide completely new offers with different options to choose from. Our Guest Relations Team and Front Office Agents are always ready to provide immediate assistance or advice whenever you need to select a type of offer that suits your preferences. Should your travels bring you back to Plovdiv, please do not hesitate to contact them directly for anything we could do to make your stay more pleasant and memorable. Best regards, Guest Relation team

4/10 Poor

Matthew

Liked: Staff & service
Stayed 1 night in Jul 2022

6/10 Okay

Michael

Business traveller
Stayed 6 nights in Jun 2022
Response from Guest Relations Team on 30 Jul 2022
Dear Michael, Thank you for taking the time to share your feedback regarding your stay at Grand Hotel Plovdiv. We strive to provide our guests with the warmest hospitality, professional service, and comfortable accommodation, and we regret that your stay with us was less than perfect. Should your travels bring you back to Plovdiv, please do not hesitate to contact the Guest Relations team directly for anything we could do to make your stay more pleasant and memorable. Best regards, Guest Relations team

10/10 Excellent

Sevdalina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Guest Relations Department on 18 Jun 2022
Dear Sevdalina, Thank you for your time to rate excellently Grand Hotel Plovdiv! We deeply care about the satisfaction of our guests and we are more than happy to learn that you spent a wonderful time with us. We are looking forward to your next visit! Kind regards, Guest Relations Team

10/10 Excellent

Maria N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Guest Relations Team on 4 Jan 2022
Dear Maria N, Thank you for your time to rate excellently Grand Hotel Plovdiv! We deeply care about the satisfaction of our guests and we are more than happy to learn that you spent a wonderful time with us. We are looking forward to your next visit! Kind regards, Guest Relations Team

10/10 Excellent

Stanislav

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

8/10 Good

Karen

Stayed 1 night in Nov 2021

10/10 Excellent

manuela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2021

8/10 Good

Colm

Liked: Cleanliness, staff & service, room comfort
Huge hotel- good amenities-beware pool is extra!
Huge hotel, and rooms are also huge. It feels a bit empty because it's so big, but staff are friendly. Used hotel gym which is pretty good. Decent weights and machines. Didn't use pool in the end as it was extra. Breakfast was fine although coffee quality could be improved .
Stayed 1 night in Jul 2021
Response from Guest Relations Department on 2 Aug 2021
Dear, Colm Thank you for taking the time and effort to express your opinion regarding your recent stay at Grand Hotel Plovdiv. It is always a pleasure for us to receive such a positive feedback from our guests and to know that our hotel meets their expectations. It was a pleasure to have you with us and we are very much looking forward to welcoming you back to the Grand Hotel Plovdiv. Best Regards Guest Relations Department

6/10 Okay

Elaine

Liked: Cleanliness, property conditions & facilities, room comfort
I was excited about swimming in the pool, but I didn’t realize it was an extra charge. At first I was told 25 lev and when I looked surprised the lady asked if I was a guest, I said yes, so she said it would be 20 lev. I decided not to swim, the next day I saw on the board that it is 12 lev to swim. I don’t expect people to try and rip me off in a hotel
Stayed 3 nights in Jul 2021
Response from Guest Relations Department on 4 Aug 2021
Dear Elaine, Thank you very much for choosing Grand Hotel Plovdiv for your stay and for sharing your feedback. We are very sorry to hear that a misunderstanding happened during your visit to our SPA. The staff at the Grand Hotel Plovdiv are trained to work under high-quality standards and are always trying to give their best. Guest Relations Team and Front Office Agents are always ready to help in case something does not meet your requirements, your issue will be resolved immediately for your more enjoyable stay. We hope to have a chance to welcoming you back again soon. Best Regards Guest Relations Department

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
M
Stayed 1 night in Jul 2021
Response from Guest Relations Department on 25 Jul 2021
Thank you for your feedback about your stay in "Grand Hotel Plovdiv". We are much appreciating it.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plovdiv Pummeling
Nice spacious room. Good wifi and tasty breakfast
Stayed 1 night in Oct 2020
Response from Guest Relations Department on 16 Oct 2020
Dear guest, Thank you for staying with us and for your valuable -feedback .For us is really important our guests to stay with good impretion after staying at Grand Hotel Plovdiv . Have a wonderful weekend

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Much better than Novotel ex hotel !!! Rooms are comfy and nice , service is good location is good next to pedestrian zone
Stayed 1 night in Sep 2020
Response from Reception on 25 Sept 2020
Thank you very much for choosing Grand Hotel Plovdiv for your stay and sharing your feedback with us. We always try to provide the best service to our guests. We do hope that you will be visiting us in the future.

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2020
Response from Reception on 25 Sept 2020
Thank you very much for your feedback and for taking the time for it. We are looking forward to having the opportunity of welcoming you again as our guest.

10/10 Excellent

Marek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect
Stayed 1 night in Sep 2020
Response from Reception on 25 Sept 2020
Warm greetings from Grand Hotel Plovdiv! We would like to take this opportunity to thank you sincerely for taking the time to provide us with feedback. It gives us great pleasure to see that you enjoyed out hotel.

8/10 Good

Nicholas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great business hotel
Check in was great, the staff was super accommodating and the Olympic pool and massage services were top notch. Will definitely return
Stayed 1 night in Aug 2020
Response from Reception on 8 Sept 2020
Dear, Nicholas, Thank you so much for taking the time to share your feedback. We are very happy to read that you enjoyed our service. We look forward to welcoming you back soon.

10/10 Excellent

fozia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plovdiv break
Good trip, comfortable and welcoming staff
Stayed 3 nights in Jul 2020
Response from Grand Hotel Plovdiv on 1 Aug 2020
Dear Fozia, Thank you very much for your feedback and for taking the time for it. We are looking forward to having the opportunity of welcoming you again as our guest. Best regards, Guest Relation Department

10/10 Excellent

Prof Gokhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Hotel
Just one word: Perfect! It’s one of the best hotels in that region. Everything is carefully tought and planned. All is good! Best option if you want to stop by and rest if you are going to Turkey by car (I was and it saved my night)
Stayed 1 night in Jul 2020
Response from Silviya Hristova on 24 Jul 2020
Dear Gokhan Bozkurt, thank you very much for the kind feedback! We certainly try to do our best and to satisfy our guests. Looking forward to see you soon in our hotel! Best regards,

10/10 Excellent

michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 1 night in Dec 2019
Response from Manager Guest Relations on 8 Jan 2020
Dear Michael, Thank you for staying with us and the time and efforts have taken to reward us with the highest possible score. We are proud that you have stayed with great memories and satisfaction during your recent stay at Grand Hotel Plovdiv. We are striving to exceed guests’ expectations by providing the best possible service to the guests, making their stay more comfortable and pleasant. Grand Hotel Plovdiv is not only a great place for staying but is one of the most magnetic and historical hotels in Bulgaria. Thank you for staying with us and we do hope to see you as our guest in the near future. Have a great New year, Guest Relations Department.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views
Great views of the city. Lots to do in the hotel itself but even more to explore in the city. Really glad we stopped here. A smattering of restaurants in the neighbourhood. All in all, a great stay. I bit Vegasy but in a charming way!
Stayed 1 night in Oct 2019

6/10 Okay

Martin

Liked: Staff & service, room comfort
Disliked: Cleanliness
Does not match expectations and photos
Room was not so clean and for this price it is not worth it. The pool cost additionally 12 BGN. However, the hotel has a good location and convenient parking place which we did not have to pay for. Breakfast was okay but nothing amazing. The view from the room was nice and the city easily and quickly reachable through a pedestrian bridge. The staff wars generally friendly and competent.
Stayed 1 night in Oct 2019
Response from Grand Hotel Plovdiv Team on 11 Oct 2019
Dear, Martin, Thank you for your stay with us at Grand Hotel Plovdiv and taking the time to rate us. Your review is encouraging to us and will help for the constant improvement of our services and facilities. We hope to welcome you back again in the near future! Kind regards, /Marketing department/ Grand Hotel Plovdiv

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Nice location and helpful staff. Property is showing its age. The choice of thin paper cups for coffee service is puzzling.
Stayed 1 night in Sep 2019

4/10 Poor

Jeremy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Outrageous to be asked to pay for swimming pool . Created argument on arrival . Lifeguard rude and aggressive
Stayed 2 nights in Aug 2019
Response from Marketing Assistant on 28 Aug 2019
Dear Jeremy, Thank you for your stay with us at Grand Hotel Plovdiv and taking the time to rate us. Your review is encouraging us for the constant improvement of our services and facilities. We want to apologize for the attitude of our lifeguard, for us being nice and helpful for the guests is our main priority. We also would like kindly to inform you that all the additional taxes are mentioned in the hotel description- "Important information". We hope to welcome you back again in the near future! Kind regards, /Marketing department/ Grand Hotel Plovdiv

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is convenient and easily walkable to old town and the pedestrian street. It’s renovated and has a lot on site. However, the rooms do not have irons and the hair dryers in the bathroom do not work well. Suggest bringing your own
Stayed 7 nights in Aug 2019
Response from Marketing assistant on 12 Aug 2019
Dear Guest, thank you for choosing "Grand Hotel Plovdiv" and taking the time to write a review about your recent stay. We hope that you enjoyed your experience at the hotel. Moreover, we feel responsible to inform you that we offer the service - ironing, which include taxes, but if you want to do this on your own, we have entire disposal of iron and ironing board at each floor next to the chambermaids office. We are looking forward to your next visit! Kind Regards! /Marketing Department/ Grand Hotel Plovdiv

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Jul 2019

6/10 Okay

CFAnon, USA

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
There was a lot broken, the toilet, the shower glass, the door handle... location is not great and it was probably really nice at one time but is now pretty shabby. Staff is very nice and helpful.
Stayed 3 nights in Jul 2019
Response from Marketing Assistant on 31 Jul 2019
Dear CFAnon, thank you for sharing your recent experience at "Grand Hotel Plovdiv". We are happy to hear that you liked the staff, but also we are sorry to hear that you did not enjoy the room. Also thank you for bringing this issues to our attention, we definetely will sort out the problems! We will be happy to be our guest again! Kind Regards! /Marketing Department/ Grand Hotel Plovdiv

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well placed to discover Plovdiv
Large, modern hotel within easy walking distance of restaurants, historical sites and shopping street.
Stayed 2 nights in May 2019
Response from Marketing assistant on 24 Jul 2019
Dear Linda, thank you for choosing "Grand Hotel Plovdiv" and taking the time to review it! We appreciate your nice feedback and we hope to see you again soon! Kind Regards! /Marketing Department/ Grand Hotel Plovdiv

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Location was excellent, walking distance to old town. Food was good but not great. Room was clean, reaaonably sized, and comfortable.
Stayed 2 nights in Jul 2019
Response from Marketing assistant on 15 Jul 2019
Dear guest, Thank you very much for staying with us at "Grand Hotel Plovdiv"! We hope that your stay was pleasant and our accommodations and services did meet your expectations. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Kind Regards, /Marketing Department/ Grand Hotel Plovdiv

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location and service but pay extra for use of pool
Stayed 2 nights in May 2019
Response from Marketing Department on 3 Jul 2019
Dear Guest, thank you for choosing "Grand Hotel Plovdiv" and for taking the time to write a review. We hope that our accommodations and services met your expectation! Moreover we want to kindly inform you that all the additional taxes are mentioned in the hotel description. We look forward to welcoming you back to our hotel in the future! Kind Regards! /Marketing Department/ Grand Hotel Plovdiv

10/10 Excellent

Mirjana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Kendeas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

8/10 Good

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Best regards, Guest Relations Team on 13 Feb 2024
Dear Guest,Thank you for taking the time to reward Grand Hotel Plovdiv with an excellent score.We are delighted to know your visit to our property was so enjoyable.We would love to welcome you back again.

8/10 Good

MARCELLO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Jens

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2023