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Reviews of Holiday Inn Express Plymouth, an IHG Hotel

2.5 out of 5
Holiday Inn Express Plymouth, an IHG Hotel
840 Us Highway 64 W, Plymouth, NC

Reviews

8.4

Very good

Rating 10 - Excellent. 204 out of 423 reviews" "
Rating 8 - Good. 134 out of 423 reviews" "
Rating 6 - Okay. 45 out of 423 reviews" "
Rating 4 - Poor. 26 out of 423 reviews" "
Rating 2 - Terrible. 14 out of 423 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Shawn

Travelled with family
Liked: Cleanliness, staff & service
Comfortable beds.
Stayed 1 night in May 2024

10/10 Excellent

Cynthia, Louisville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, breakfast bar had great choices.
Stayed 1 night in May 2024

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

dee

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It was a little noisy and could hear every door slam on the floor all night
Stayed 1 night in Mar 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Verified traveller

Just ok
Bed was ok. Sounds easily heard thru the door adjoining the next room. Paint had been sprayed on spilled all over the bathroom, and hardly cleaned up. Shower handle just spun around without controlling temp.
Stayed 1 night in Feb 2024

8/10 Good

Victoria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly! I have no complaints.
Stayed 1 night in Jan 2024

10/10 Excellent

romara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Back home visit
Clean and comfort. Breakfast was hot and fresh. Staff was friendly
Stayed 2 nights in Jan 2024

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 2 nights in Jan 2024

6/10 Okay

Daniel

Stayed 2 nights in Jan 2024

6/10 Okay

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was fine. But the charge for changing my reservation was unacceptable. I moved my stay back one day (essentially chaning Thursday night for Sunday Night) and was charged more than the cost of a single night. Won't be staying at IHG property any time soon and my not be using expedia any more.
Stayed 3 nights in Dec 2023

10/10 Excellent

Zachary

Stayed 1 night in Dec 2023

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from . on 5 Dec 2023
Thank you for your feedback and we are glad that you enjoyed your stay.

8/10 Good

Pamela

Stayed 3 nights in Nov 2023

10/10 Excellent

Thom, Apex

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and room was exactly what we were looking for.
Stayed 1 night in Nov 2023
Response from . on 5 Dec 2023
Thank you for your feedback, glad to hear that you enjoyed your stay and hope that you will visit us again if you are in the area.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Was great!
Stayed 1 night in Oct 2023
Response from . on 5 Dec 2023
Glad to hear that you enjoyed your stay. Thank you for your feedback.

10/10 Excellent

Robert

Stayed 1 night in Oct 2023
Response from . on 5 Dec 2023
Thank you for your feedback.

8/10 Good

Cheryl V.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hard Drive
It was good. I like that realgasy started at 7am
Stayed 2 nights in Oct 2023
Response from . on 5 Dec 2023
Thank you for your feedback.

10/10 Excellent

Danielle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from . on 5 Dec 2023
Thank you for your feedback and we look forward to your next visit if you are in the area.

8/10 Good

Ray J

Liked: Staff & service
Stayed 2 nights in Sep 2023

8/10 Good

Nicole

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Plymouth
Stay was great just need to put out new towels and lines. I keep finding hair. And one towel was stained. And better cleaning of the bathroom.
Stayed 2 nights in Sep 2023

10/10 Excellent

Wenhan

Stayed 2 nights in Sep 2023

10/10 Excellent

Altyse

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

luigi

Stayed 1 night in Sep 2023

10/10 Excellent

Travis

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun-time
I enjoyed my stay
Stayed 2 nights in Sep 2023
Response from . on 5 Sept 2023
Glad to see that you enjoyed your stay. Thank You!

10/10 Excellent

Debi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great mid point stop to OBX
The hotel is a great midpoint stop on the way to OBX. we had a great stay and good food. Staff was so nice
Stayed 1 night in Aug 2023
Response from . on 5 Sept 2023
Thank you for your feedback and glad you enjoyed your stay and the good food as well as the help of our friendly staff.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Karl, Seguin

Liked: Cleanliness, staff & service, property conditions & facilities
They offered warm Cinnamin buns for breakfast along with the usual Hot and cold breakfast.
Stayed 1 night in Aug 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Kimberly

Stayed 1 night in Aug 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable with good breakfast. Did not like people smoking in rooms by the pool area.
Stayed 1 night in Aug 2023

10/10 Excellent

Terri

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Shirley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The convenience is what I enjoyed the most.
Stayed 2 nights in Jul 2023

4/10 Poor

David

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Had to move from first room due to grease stains on night stand, French fries on floor, TV nearly coming out of wall hanger and severely askew. Second room, last one, had damaged window sill with plaster flaking significantly, carpet tiles were pulling up and there were serious cobwebs and spiders in one corner of the only window in the room. Staff was very friendly - conditions were not good. Breakfast in the morning was barely palatable.
Stayed 1 night in Jul 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and quiet. Breakfast was good. Hotel staff was courteous.
Stayed 3 nights in Jul 2023

8/10 Good

Susan

Liked: Cleanliness
Stayed 1 night in Jul 2023

10/10 Excellent

Marvin

Stayed 1 night in Jul 2023

10/10 Excellent

Casey

Stayed 1 night in Jul 2023

10/10 Excellent

Cheryl

Stayed 1 night in Jul 2023

10/10 Excellent

Anne Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely coming back
Check in a breeze desk person awesome attitude room very clean pool area clean pool itself great
Stayed 1 night in Jun 2023

10/10 Excellent

Stacie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy and CSR was very nice and helpful. Room was updated and had a balcony which wasnt expected. For the most part was quiet and easy to find off the highway. Pool wasnt open to use but wasnt a necessity to our stay. Overall was great and would definitely stay here again if needed
Stayed 1 night in Jun 2023

8/10 Good

MEGHAN, east poultney

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay for a quick trip. The beds were very soft but also very squeaky. It made me nervous to have a door out to a balcony which overlooks the parking lot. There were lots of cigarette butts on balcony. Breakfast was good and the room had a refrigerator, microwave and coffee maker.

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything was good, floors were vinyl wood look for the bathroom and half of the room, matching the rug around the bed. Looked new , very clean
Stayed 2 nights in May 2023

10/10 Excellent

Tamrah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The young lady at the front counter was nice & had my key ready.
Stayed 1 night in May 2023

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was fine.
Stayed 1 night in May 2023

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

2/10 Terrible

Joe

Disliked: Cleanliness, property conditions & facilities
Pot filled hallways and people screaming at each other all night. Front desk did nothing and just said it’s a big family. We left at 12:15am because it was too much. Was told we would get a refund but haven’t seen that, hopefully that’s true. It’s was a stained up room and not a good area.
Stayed 1 night in May 2023

8/10 Good

Joel

Travelled with family
We stayed at a room facing the main road, you can hear cars, motorcycles , trucks going by. Besides the noise was okay.
Stayed 1 night in May 2023