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"I was COMPLETELY & UTTERLY disappointed with our stay. I am TRULY bewildered with the fact this is SUPPOSED to be a 5-star hotel! I have wanted to stay here since I saw the hotel on the movie Last Holiday….do yourself a favor, DO NOT spend the time, expense, nor travel to waste it all!!! I’m sure at one time, during its “heyday” it was a lovely place to stay, however, we found the public spaces were worn, sad, barren, smelly and dirty (looked as though no one had vacuumed nor dusted for months!) The carpets are in desperate need of replacement, it needs to be painted, as well as simple repairs throughout. Though, I must add, our room itself was very clean (small miracle). Attention: Hotel Pupp employee who is responsible for comment evaluation: Do NOT leave me a canned response as you have with every other person who has left comments. For YEARS, you have known and are completely aware of the degradation of this establishment, yet nothing is done about it!! These comments are STRICTLY to let others know about the sad situation which will befall them if they still decide to visit. I truly wish I would have read the reviews BEFORE I stayed. Lesson learned😞"

"The room was spacious, comfortable, and clean. It takes about 47 minutes to reach the city center by train, and the train station is a 13-minute walk away. The only downside of the hotel was the breakfast. All the food seemed to be sourced from very cheap, discount supermarkets, and the taste was not very good. If you just want something simple and inexpensive to fill your stomach, it might be fine. However, for a hotel of this standard, I found the quality of the breakfast quite disappointing and not appropriate."

"Amazing breakfast, the staff were really kind, a lovely room with everything u could need"

"The heaters didn’t work. They would fix them and then the next day, they didn’t work. They don’t have covers/blankets either, just small twin size covers like a twin mattress pad. The restaurant was the best part and so was the location!"

"Great spa and great breakfast "

"Clean room, friendly staff, decent breakfast buffet, paid parking (300 CZK)"

"Hotel was very nice, food was good and the staff where very friendly, and the gym was excellent"

"The staff was wonderful, efficient and pleasant. The property is a 19th luxury building, fully modernized while retaining its charm. Very clean, excellent breakfast, quite near the center of town with the collonades for taking the waters [the hotel had excellent spa facitliies]"

"A bit dated and tired but friendly helpful staff."