Podgórna Waterfall

Overall this is one of the worst hotel I have ever tried, not coming back, not recommend. Big room, that’s the only good thing of the hotel. Walkable distance to train station and Old Town, but 15min walk was little too far during heat wave. AC was not working well, telephone in the room was even out of service, needed to go down to the receptionist, using the stairs because lift was also out of service, then got told they were fixing the AC, nothing more they could do. Later we found out same situation mentioned by other customers on google a year ago, quite a long fix. The room looked tidy but there were always flies in the room, throughout our 2-night stay. The worst was, we were told breakfast was included during check in, so we had breakfast in the hotel both days. First day we got questioned by a waitress and we said front desk told us breakfast included, hang fire and waited for her to come back but she didn’t in the next 15mins so we just started our breakfast. Before we went, I double checked with the waitress if everything was alright and she said yes. Next day we went to the restaurant again and still no one mentioned about the charges, and finally when we checked out we were asked to pay 300PLN for the breakfast. We mentioned all the things happened and dispute the charges but they didn’t listen, they held my luggage until I gave my card. The hotel even tried to charge me for a Prosecco which they claimed it was gone from my room but I don’t drink!

I love that hotel and I travel almost every year from U.S. with my family. Everything is amazing except people working at reception never smile and are not very welcoming to the guests. I have been traveled around the world and had never experienced cold welcome like this. My personal opinion is that they need to have some extra training how to be more hospitable or just change the receptionists!!

アパートホテルは、旧市街やスーパーマーケット含む複合施設が近くて便利な立地。チェックイン時に分からないことなど、メールでの対応が早くて助かりました。部屋は広くて使い勝手が良かった。