Polemi Holidays

Excellent room, view, staff

Fabulous 5 star hotel, amazing location, relaxing, stress free with incredible surroundings, if you want to be able to recharge and relax then this is the place to stay, hotel super clean, great facilities, and super helpful staff, overall outstanding

The resort is beautiful - from the decor to the beaches - and the facilities are excellent for all ages - kids club, pools, gym, a new water park is currently being built. Unfortunately, the quality and choice of food at the à la carte restaurants for dinner, particularly for our 2 year old, as well as the general inconsistency of service were below expectations for a five star hotel - especially when you consider the cost of half board. My wife has various food allergies and these were also not particularly well catered for - dishes sent back multiple times and lack of appropriate substitutes offered. To their credit, the management team at the hotel were very receptive to our feedback and are already working on certain improvements; for example a new, healthier kids menu in all 3 restaurants is due to launch next week.

Generally very clean (especially rooms), only part that was not very clean was the veranda outside (but i get it since its outdoors) and some of the outdoor furniture (for eg 2 out of 4 sunbeds on the veranda were filthy), indoor common areas were also clean again, apart from some outdoor common areas (eg corridor to the room or steps to get to the room, elevator etc that needed a bit of maintenance and cleaning). Breakfast was good however, guests need to be mindful that its very different to a traditional hotel breakfast as the food options are culturally specific (eg vegeterian, vegan, kosher) and guests not used to such choices may find it hard to find a lot to eat. They have eggs, cereal, bread, yoghurts (nuts etc) and some cheeses as the basics but apart from this the rest is very specific. Kids not used to such food or picky eaters may find it particularly hard to find something to eat. Staff very friendly and very helpful with everything and anything that may come up during the stay. Good pool facilities, i especially appreciated the covered kids pools and the upper pool that is a bit quieter if the kids are older. Many going on for kids entertainment wise, they also have bouncing castles and a kids club along with a basketball court and football etc. We really enjoyed our stay and will definitely return!