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"Fabulous location. Very convenient for what we had planned during our stay. Nice sizable from, with balcony facing Poole Harbour...wrong time of year to take full advantage!"

"Very welcoming on arrival, lovely room clean and tidy. The bed was a bit on the small side and the shower could be a bit more powerful maybe a different shower head that is a bit more adjustable so that you can back in the bath a little. Bar lounges were excellent with lovely seating areas and plenty of space.Outside seating gave you a lovely sea view. Food was good but would possibly like to see nuts/crisps available in the bar. My one disappointment was when the draught beer was not working we had to get bottles of beer which was turning out more expensive with the cost of £6 a small bottle compared to £7 a pint, maybe in cases like this a deal should be offered. Any member of staff we came across were cery friendly and approachable. Will definitely be back Would/will definitely return"

"Not really 4 star by its standards. If not for the amazing view this hotel could not command the prices that it does. restaurant menu very limited, staff in restaurant do not attend very promptly to tyhe tables. Decor is tired, room OK but bathroom poor."

"Big room and nice staff. Windows tricky to open and hot room "

"Nice, older style hotel in great location near quayside. In pedestrian street so have to park elsewhere nearby and early morning noisy bin collections!! Didn't find a lift up to second floor! Really comfy beds"

"Just back from 3 night break and was surprised at how quiet the hotel was well away from any noise of roads. Room was fine and had aircon and very good wifi included. Staff were all very friendly and helpful. Breakfast was hot and refreshed regularly so never ran out of anything, only scrambled eggs no fried etc but that’s a minor issue. Parking bit steep at £10 for 24 hours. Fairly short walk into main front area of Poole for shops boat trips restaurants etc. Bit tricky to find way in and out of hotel on road system but fine once mastered"

"No daily towel and bed sheet changes"

"Great location, an easy stroll into Poole and great local restaurants and bars, loved reading upstairs and watching the boats sail past, so relaxing. Lovely welcome hamper, and enjoyed the tea and cookies in the garden, just great. had an issue with fining the thermostat, but Andy was straight on it and let us know. Parking is a huge plus too. "

"Always an excellent stay at The Merchant House."