Property grounds

Reviews of Hotel La Plazuela

3 out of 5
Hotel La Plazuela
Calle 5 No. 8-13, Centro, Popayán, Cauca

Reviews

9.0

Wonderful

Rating 10 - Excellent. 46 out of 99 reviews" "
Rating 8 - Good. 47 out of 99 reviews" "
Rating 6 - Okay. 6 out of 99 reviews" "
Rating 4 - Poor. 0 out of 99 reviews" "
Rating 2 - Terrible. 0 out of 99 reviews" "

9.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Herman

Liked: Cleanliness, staff & service, property conditions & facilities
Sound reverberates through this hotel and conversations, footsteps, and restaurant noise is amplified. Outside street noiae is loud, too. It's quiet through the night, though, as el centro shuts down relatively early here.
Stayed 2 nights in Oct 2023

8/10 Good

Felix

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, good breakfast and clean
Stayed 2 nights in Jul 2023

8/10 Good

THOMAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful but noisy at times
Great place. Unfortunately our room was facing a busy street so was very noisy. We were frequently awakened by car horns. Get a room on the quiet side.
Stayed 3 nights in May 2023

10/10 Excellent

Monte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2023

10/10 Excellent

David, Chicago

Stayed 1 night in Nov 2022

10/10 Excellent

Andres

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service. Pretty clean. The hotel is located just a block away from The Parque Caldas. Highly recommended!!!
Stayed 3 nights in Jun 2022

10/10 Excellent

Patrick

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our home in Popayan
After many, many visits to Plazuela I cannot say enough good things about it. The location, the history, and most importantly -- the people -- Plazuela is my home away from home in Popayan. I think you'll love it to.
Stayed 3 nights in Dec 2021

8/10 Good

Ahmed Alberto

Stayed 4 nights in Feb 2022
Response from La Administración on 10 Feb 2022
Gracias Ahmed Alberto por tu calificación, estamos para servirle y como siempre en procura de mejorar para la comodidad de nuestros clientes, un abrazo y muchas gracias por utilizar los servicios de Hotel La Plazuela S.A.

8/10 Good

Oscar, Bogota

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Location is great, one block away from the central Square. Breakfast cooking is mediocre, that part of the stay was just disappointing
Stayed 2 nights in Jun 2019

8/10 Good

AC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful outside and courtyard. Our room was in the second back courtyard, and a bit more modern than I thought it would be - with slight smell (sewage?) and non-functioning safe. Breakfast was disappointing: served (non-buffet) American breakfast, with no other options (e.g. Colombian food would have been great).
Stayed 2 nights in Jan 2019
Response from Hotel La Plazuela on 30 Jan 2019
Thank you for your stay at the hotel. We are going to check your comments because we want to improve.

10/10 Excellent

Phil, Vancouver, BC, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to the main plaza, comfortable, beautiful, and staff is helpful and friendly. Safe parking lot one block away.
Stayed 1 night in Jul 2018

6/10 Okay

John, Raleigh

Liked: Cleanliness
It was an ok experience. I think it overprice
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great colonial hotel in historic center
Very atmospheric, clean and comfortable room with a safe. Wonderful staff and excellent location. Across the street from a beautiful church. I did not have any hot water in my room, however, so needed up change rooms.
Stayed 1 night in Mar 2018
Response from Hotel La Plazuela on 3 Apr 2018
Thank you for your opinion. We hope, that you can come again in another ocassion.

10/10 Excellent

GAIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018
Response from Dirección Adtiva on 6 Mar 2018
Muchas gracias por sus comentarios. Nos ayudan a seguir prestando un excelente servicio. Esperamos poder atenderlo nuevamente.

8/10 Good

Suzanne, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect city centre location but tranquil
Lovely ambience. Great location for the city centre sights. And the Menu del Dia we had for lunch one day was delicious (for Colombia) and great value. We enjoyed our stay.
Stayed 3 nights in Jan 2018
Response from Hotel La Plazuela on 23 Jan 2018
Thank you. We hope for you again. Regards!

10/10 Excellent

Mike, Utah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly peaceful
Popayán's center is a wonderful place. And this hotel was a perfect example of the quite beauty. The room was spacious, clean, and relatively quite, especially being on the street side. The bed was somewhat hard, but otherwise the room was very comfortable. On future trips, we will definitely stay again.
Stayed 2 nights in Sep 2017

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit to the White City
The location of the hotel is awesome...within short walking distance to the main square and historic area. They've done a beautiful job of renovating the hotel...the decor, inside square and dining area match the colonial elegance of the city. The room is clean and comfortable. Double beds are small, pillows are a bit hard and no toiletries in bathroom like shampoo.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, lovely staff
From the outset, all staff were delightful and very accommodating. Food in the comedor was fine, smiling staff were helpful. Because of them we loved Popayan!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities

6/10 Okay

Juan, Colombia

Liked: Cleanliness
Good deal, friendly staff.
Good location. This is a small, charming place, good to stay for a night, nothing fancy, but friendly service. It's a good deal.

8/10 Good

Juan, Phoenix AZ

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice colonial hotel but terrible staff.
Hotel is centrally located to most historical attractions. It is nice and clean but the reception desk is very unprofessional. They didn't want to honor my expedia reservation. I had to print out the mail with the reservation in a different place. This was awkward as it was late and I was tired. The clerk lied about multiple policies. Be aware as this office scans your passports and hopefully they dont do anything with them. I would choose a cheaper hotel there are plenty on the area without this nuisances.

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent central hotel
Great location in the very heart of Popayan, great food from the restaurant, excellent setting in a well maintained colonial building and very helpful staff. Wi-Fi was not available in our room, which was facing the main road and so quite noisy during the day. Overall excellent quality at a low price. Highly recommended.

10/10 Excellent

Hernan, West New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good option in Popayan
Central location, clean, reliable and outstanding service

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Mr S J, Adelaide/ now in Bristol UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay,good location
Arrived at 8am in morning.They had my room ready.I don't speak Spanish but the staff were very helpful.Right around corner from main plaza,lovely quiet courtyard to sit in after a day sight seeing,would definitely stay there again.

10/10 Excellent

Andres, Bogotá, Colombia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel at a fair price.
One of the best hotels in Popayán (I had the opportunity to visit a few of them)

10/10 Excellent

Jennifer, Kamloops, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic historic hotel full of ambience
Enjoyed our stay in the White City. Historic down down safe due to heavy police presence. We were told rest of city unsafe. When we ventured outside safe zone locals very nicely warned us unsafe for us. Talked to one young women who had camera stolen at knifepoint.

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Du bruit le matin. Manque de discrétion Parler moins fort
Stayed 2 nights in Feb 2024

8/10 Good

Martha Ines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Contacto para poder disfrutar de los alrededores
Les falta ayudar a los turistas para que puedan disfrutar de las atracciones que tiene al rededor de la ciudad. Contar con contactos para la correspondiente actividad
Stayed 5 nights in Jan 2023

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr gutes Hotel
Sehr freundliches Personal, Sauber und wunderschöne Lage
Stayed 2 nights in Dec 2022
Response from Hotel La Plazuela on 30 Dec 2022
Gracias por preferirnos, los esperamos de regreso para tener el gusto de atenderlos.

8/10 Good

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foi muito boa
Stayed 1 night in Nov 2022
Response from Hotel La Plazuela on 30 Dec 2022
Gracias por preferirnos, los esperamos de regreso para tener el gusto de atenderlos.

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bella la struttura coloniale e comodo il ristorante annesso
Stayed 1 night in Sep 2022

8/10 Good

María Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
El hotel es muy agradable y la habitación era cómoda y muy limpia. Aunque tenía vista a la calle vehicular, el hotel ha instalado puertas que aislan el ruido y esto hace que se pueda descansar muy bien. Mi única recomendación, es pedirle al personal de aseo que evite hacer tanto ruido en la mañana, pues es imposible dormir cuando ellas empiezan a hablar y a mover su material en los pasillos.
Stayed 3 nights in Jul 2022

8/10 Good

Carlos Anibal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sucio y viejo
El hotel está un poco abandonado, nuestra habitación olorosa a viejo, a rincón, el baño presentaba un daño en el lavamanos, se le salía el agua por debajo, en el restaurante había telarañas y huevos de cucaracha en las paredes, lo que da cuenta de desaseo. La ubicación excepcional pero el parqueadero es externo y es muy molesto que se tenga que pedir a una persona del hotel que vaya a abrir y cerrar la puerta del parqueadero, nada cómodo.
Stayed 2 nights in Jan 2022
Response from LA ADMINISTRACION on 10 Feb 2022
Gracias por su comentario, siempre estamos pendientes de los comentarios y recomendaciones de nuestros huèspedes en todos nuestros canales de venta, la limpieza y el orden dentro del marco de la norma tecnica ambiental cumplida a satisfacciòn y calificada por la inmensa mayoria de nuestros clientes de manera excelente, dentro del centro de la ciudad somos el ùnico hotel que presta servicio de parqueadero incluìdo en la tarifa, otra opción para otras ocasiones pudiera ser el Hotel Monasterio, con el mismo ambiente colonial y quizas con los mismos olores caracterìsticos de estas edificaciones que hacen parte el Patrimonio de Popayàn y de Colombia. Muchas gracias por sus observaciones!

8/10 Good

MARGALIDA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estancia tranquila
Una estancia agradable y muy cómoda.
Stayed 1 night in Sep 2021

8/10 Good

einar

Liked: Cleanliness, staff & service, room comfort
MUY BIEN
Todo muy bien, la ubicacion, la limpieza, la atencion de los emplados,el unico lunar el desayuno muy regular.
Stayed 2 nights in Sep 2021

10/10 Excellent

Carlos Alberto

Business traveller
Liked: Cleanliness, staff & service, room comfort
Excelente, gran servicio
Si bien hay algunos detalles de mantenimiento en la habitación y de mobiliario, en realidad el servicio es excelente y cuidadoso, la amabilidad es grande y el sitio es muy agradable.
Stayed 1 night in Sep 2021

10/10 Excellent

German

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Bien nos muy fue, el hotel tiene estilo, es confortable, el personal muy amble, buen desayuno, parqueo cerca y facil; excelente ubicacion del hotel en el centro historico.
Stayed 1 night in Aug 2021

8/10 Good

JeanYves, Bogotá

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Bon hotel, bon rapport qualité-prix, la receptoon manque er sens commercial
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien,colonial,bien arreglada silenciosa,paz,calma tranquilidad,sueño reconfortante,personal bien
Stayed 2 nights in Nov 2019

10/10 Excellent

ANGELA PATRICIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien encantada con la ciudad, el hotel y suLujo
Stayed 1 night in Sep 2019

8/10 Good

JAIRO ROBERTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bien ubicado y con muy buenas instalaciones. Fallan en el desayuno, pues el cafe es de muy mala calidad y por supuesto mal sabor, asi como el pan. Estando en un pais cafetero es inaceptable, mas aun si reciben muchos extranjeros
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

JEANINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Allez y
Magnifique bâtiment colonial avec des chambres spacieuses et confortables entièrement rénovées.Situation exceptionnelle en plein centre
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Sehr sauber und trotz Lage direkt im Zentrum ruhig. Fenster zum Patio. Seife etc.vorhanden. Das Frühstück war wenig, aber am Tag der Abreise musste ich vor der Zeit auschecken und habe auf Nachfrage ein Lunchpaket bekommen. Arzt im Haus. Tresor im Zimmer
Stayed 2 nights in Mar 2019
Response from Hotel La Plazuela on 5 May 2019
Esperamos contar con su presencia en otra ocasión. Tendremos muy presente sus comentarios. Gracias por su visita

8/10 Good

SOPHIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel plaisant sans prétention
Deux journées pour découvrir Popayán, petite ville coloniale aux maisons blanches et patios intérieurs fleuris. L'hôtel Plazuela est sur ce modèle, en plein centre (qui n'est pas très étendu). On peut donc tout découvrir à pied. Les chambres sont assez tranquilles, grâce à deux fenêtres distinctes. La literie est correcte, petite salle de douche modernisée. Ventilateur si besoin. Petit déjeuner avec jus, café ou thé, oeufs comme on veut, pain. Il y a aussi un restaurant sur place.
Stayed 2 nights in Feb 2019
Response from Hotel La Plazuela on 2 Mar 2019
Merci beaucoup, nous vous attendons encore

8/10 Good

Dirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
De beste ontvangst en ifi ooit
Mooi recent hotel, met zeer goede rustige liggingbip wandelafstand van het “oude centrum”. Goed ontbijt. Het allerbeste in dit hotel was de hulpvaardigheid van de man aan de receptie. Hij kende heel veel van Colombia en geeft super informatie over bedoelen, restaurants ...
Stayed 2 nights in Feb 2019
Response from Hotel La Plazuela on 22 Feb 2019
Vielen Dank Wir hoffen, dass Sie uns bald wieder besuchen

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Hotel La Plazuela on 24 Feb 2019
Gracias por su estadia. esperamos contar con su presencia nuevamente.

8/10 Good

christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel idéalement placé en centre ville
Hôtel de style espagnol situé idéalement en centre-ville à deux pas des monuments de Popayán....parking et Wifi gratuits... seul bémol... le patio fait caisse de résonance et de fait l’hôtel se révèle bruyant... boules quies de rigueur
Stayed 1 night in Jan 2019
Response from Hotel La Plazuela on 5 Feb 2019
Thank you for your staying here. We will hace you advice in account.

8/10 Good

Miggel

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2018
Response from Hotel La Plazuela on 6 Jan 2019
Esperemos contar nuevamente con su presencia. Feliz Año.