Outdoor pool
Check availability

Reviews of Holiday Inn Port Moresby, an IHG Hotel

3.5 out of 5
Holiday Inn Port Moresby, an IHG Hotel
Cnr Waigani Dr & Wards Rd Boroko, Port Moresby, NCD

Reviews

7.2

Good

Rating 10 - Excellent. 17 out of 104 reviews" "
Rating 8 - Good. 48 out of 104 reviews" "
Rating 6 - Okay. 24 out of 104 reviews" "
Rating 4 - Poor. 8 out of 104 reviews" "
Rating 2 - Terrible. 7 out of 104 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Nandani Manel

Liked: Cleanliness, staff & service, property conditions & facilities
Property and the hotel service good. What went terribly wrong was. Payment collected by Expedia on the 15 th March and again 22nd March and 26 th March. Upon submitting the
Stayed 5 nights in Mar 2024
Response from Bernadette on 8 Apr 2024
Dear Manel,Firstly, thank you for choosing to stay at the Holiday Inn & Suites. I have notice that you have mentioned about credit card transaction done by the hotel through Expedia. Please check with Expedia because the only transaction taken by the hotel is for your stay from 29th March to 3rd April.

8/10 Good

Stephen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Air con was not working. Was reported to staff but no bothered to check or swap our rooms, dissapointing
Stayed 3 nights in Dec 2023
Response from Bernadette on 10 Jan 2024
Dear Stephen ,Firstly, Thank you for choosing to stay at the Holiday Inn & Suites and we appreciate you taking the time to do the review. I do apologize that the service provided was not to your expectation. We guarantee you that this sort of service was not to our standard so we will improve the services to our guests. Once again, I do apologize for the inconvenience caused.

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great!
Stayed 2 nights in Oct 2023
Response from Bernadette on 7 Nov 2023
Dear Mary,Firstly, thank you for choosing to stay at Holiday Inn & Suites, We appreciate you taking the time to do the review. Thank you for giving the hotel a good rating.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleased always
We love the Holiday Inn for it's family apartments, wonderful breakfasts, and of course, the pool! The one toilet didn't work when we first arrived, but maintenance came and got it functioning, though it continued to run. The housekeeping staff are always friendly.
Stayed 5 nights in Oct 2023
Response from Bernadette on 24 Oct 2023
Dear Rebecca,Firstly, Thank you for choosing to stay at the Holiday Inn and Suites. We appreciate you taking the time to do the review. Thank you also for the wonderful comments and we hope you return to Holiday Inn soon

4/10 Poor

MASAHIRO

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Poor Arrangements
Poor booking arragement Prolonged payment refund more 3 month Boring breakfast, no change breakfast menu
Stayed 28 nights in Aug 2023
Response from Bernadette on 2 Oct 2023
Dear Mr. Nagasaku,Firstly, Thank you for choosing to stay at the Holiday Inn & Suites. We appreciate you taking the time to the review. I apologize that the service provide is not to your expectation. We apologize that the refund was taking longer from the bank but we hope that we have fixed the issues. Once again, I do apologize for the inconvenience caused.

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, amenities
The service was great. Any request from the room was quickly attended to. problems with my laptop connection to the wifi was easily handled. Overall, the customer care was exceptional. Downside - bathroom tap was leaky and often dripped through the night. Bathroom design was a little weird and had to almost side sideways on the toilet.
Stayed 6 nights in Mar 2023
Response from Bernadette on 12 Apr 2023
Dear Marlene,Firstly, Thank you for choosing to stay at Holiday Inn & Suites and also Thank you for taking the time to do the review. We apperciate your feedback as every guest feedback is important to us

10/10 Excellent

Jorge

Stayed 3 nights in Mar 2023
Response from Bernadette on 12 Apr 2023
Dear Jorge,Firstly, thank you for choosing to stay at Holiday Inn & Suites and also Thank you for taking the time to do the review.

2/10 Terrible

Philip

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Nothing
Stayed 3 nights in Jan 2023
Response from Bernadette on 21 Mar 2023
Hi Philip,Thank you for choosing to stay Holiday Inn Port Moresby. Thank you for taking the time to do the review. Could you please advise us on the bad experience you had since you have rated us 1 out of 5.

2/10 Terrible

Micheal

Stayed 1 night in Dec 2022

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds were large, lush, and well-maintained. The room was very comfortable. Instead of just a small "fitness center," they had a full gym which was used by locals as well as hotel guests. The outside area was no more unsafe than anywhere else. Everywhere in PNG, I was told not to leave the grounds without a local for protection.
Stayed 1 night in Nov 2022
Response from Bernadette on 25 Nov 2022
Dear Sherry, Thank you for taking the time to tell us about your experience at Holiday Inn & Suites PORT MORESBY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

KIDONG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice.
Cleaning service was awesome while some crews of restaurant are not really good. However, almost everything is good!
Stayed 14 nights in Sep 2022

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service
Not super fancy but it was clean and the staff were helpful and friendly. I wouldn’t mind staying there again.
Stayed 1 night in Jun 2022
Response from Anna Naime on 17 Aug 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Grant

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2021

8/10 Good

Malo, Alotau

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to send my son to Port Moresby for a job interview so needed somewhere close and also safe. They upgraded him so he was happy. He had an apartment so he could do his own cooking if he wished. Internet working okay which is more than I can say for other hotel in Port Moresby like Gateway.
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very professional and organized for coronavirus quarantine procedures.
Stayed 1 night in Sep 2020
Response from Pauline Sigoli on 21 Sept 2020
Dear Guest, Thank you for your comments. It was a pleasure having you stay with us. Trust you enjoyed your stay. We hope to see you again. Regards Pauline Sigoli

8/10 Good

Kiran&Onella, Mt Hagen.

Liked: Cleanliness, property conditions & facilities
Central location. Staff are okay. Lack of communication within staff. I extended to stay another night and came back to the room seeing my stuff removed by housekeeping staff. Courtesy pick up from airport was horrible. 2 hours wait. Phones calls never get answered. The hotel itself is beautiful. It's the people who manages it makes a big difference
Stayed 1 night in Apr 2020
Response from rmanta on 28 Apr 2020
Dear Kiran & Onella Thank you for your feedback on your recent stay with Holiday Inn & Suites Port Moresby. Firstly we would like to apologize for the issues that you encountered during your stay. We speak to the team members involve. Once again we apologise for the inconvenience. Thank you and we look forward to welcome you back in the near future. Kind regards Ruth Manta

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The room we had was noisy and close to the restaurant.alot of talking could be heard all night? is that security
Stayed 2 nights in Mar 2020
Response from Ruth on 16 Mar 2020
Dear Anonymous Thank you for your feedback on your recent stay with us. Firstly we would like to apologize for the inconvenience caused Thank you and we look forward to welcome you back in the near future. Kind regards Ruth Manta

10/10 Excellent

Momia, Gold Coast,Australia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at the Suites and they are the best in Port Moresby. Well planned interior with kitchen and laundry. Clean, non smoking. Comfy bed and spacious en suite. Perfect verandah. Only thing missing was a microwave oven. Otherwise, it will be my family's first choice when in Port Moresby.
Stayed 3 nights in Feb 2020
Response from Nickz on 25 Feb 2020
Dear Momia Thank you for your feedback, please know that feedback such as yours is extremely valuable to us

6/10 Okay

Jo

Business traveller
Liked: Staff & service
Clean and comfortable but pretty basic
Stayed 6 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Upon arrival we were told at reception that our rooms had already been booked and they were no longer available. Then we complained and all of a sudden, our rooms were available. Other than that the hotel was ok.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful and over all very happy.
Stayed 4 nights in Nov 2019

10/10 Excellent

Fabrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value for money in Port Moresby
Simply the best value for money in Port Moresby. The staff is amazing and the park and facility makes it feel like a little village in POM. The Internet connection is surprisingly good too. The restaurant and the bars are very convivial.
Stayed 1 night in May 2019

8/10 Good

Bridget

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

6/10 Okay

Philip

Liked: Room comfort
A bad one this time
I stay here often but this time much was lacking. Staff are friendly and the location is great for my work. problem this time was a party in the next room , lots of teens . impossible to get some rest. giggling girls and doors constantly banging. at 3am in the morning I had more than enough so call reception. they said they knew and would send security. it finally settled at 4am, just 3 hours before work. Feeling totally wasted. tried to be tolerant but 4am, that's not on when paying this coin. Next was laundry was lost for two days and it seemed noone knew where it was. Phew I've just got back to hotel and it's here. Normally I like it here. on a good note after waiting 50 minute for my simple Fish and chips dinner in the restaurant the waiter sincerely apologised and gave me a complimentary soup which was delicious. I nice touch . But I will stay again as it's not normally this bad. Still value for money
Stayed 1 night in Apr 2019
Response from Jabrams on 8 Apr 2019
Dear Mr Philip Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn, PORT MORESBY. And thank you again for your response and we read that you we were unable to meet your expectations for your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Sincerely, Joyce Abraham

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good night
Good single night stay at the end of a business trip
Stayed 1 night in Mar 2019
Response from Jabrams on 8 Apr 2019
Dear David Thank you for your feedback, please know that feedback such as yours is extremely valuable to us

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2019
Response from Jabrams on 8 Apr 2019
Dear Anonymous Thank you for your feedback, we hope you come back to stay with us again.

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Thank you for making our stay a comfortable one. The staff were very friendly, attentive, polite, helpful and attended to all our needs. We are looking forward to our next stay in Holiday Inn.
Stayed 1 night in Jan 2019
Response from Ruth on 7 Feb 2019
Dear Anonymous Thank you for your feedback. We look forward to your next stay with us. Kind regards Ruth

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Ruth on 7 Feb 2019
Dear Russell How can we assist you? Thank you and we look forward to hear from you soon. Kind regards Ruth

6/10 Okay

J

Disliked: Staff & service, property conditions & facilities
Staff were not so friendly. Garden wing rooms were in renovated area, carpets were dirty and smelly. Food was over priced and served in small portions. Not great value for money. Disappointing stay.
Stayed 2 nights in Oct 2018
Response from Ruth on 10 Feb 2019
Dear J Thank you for your feedback. Firstly we would like to apologize for inconvenience during your stay with the garden wing rooms,smelly and dirty carpet and this was due to the Fire Life safety upgrade.We will discuss this further with the Food & Beverage team. Once again we apologize for the inconvenience caused to you during stay. Kind regards Ruth

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from ruth on 16 Oct 2018
Hi Anonymous Thank you for your feedback on your recent stay. Thank you and looking forward for your next visit. Kind regards Ruth Manta Rooms Division Manager

10/10 Excellent

Michelle, Yarrawonga VIC, Australia.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming and Clean
From the time of arrival to the moment of departure all the staff were warm, welcoming and polite. From the rooms to the gardens everything was lovely and clean. Unfortunately due to medical reasons my trip severely interrupted and was cut short. Due to the fact that the staff were so accommodating the dilemma of my situation eased emotionally. Wonderful people, wonderful place to stay.
Stayed 1 night in Sep 2018
Response from ruth on 16 Oct 2018
Dear Michelle Thank you for your feedback. I will share your comment with the team. Thank you and we look forward to seeing you in the near future. Kind regards Ruth Manta Rooms Division Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good deal
Business trip to Port Moresby. Got a good deal on the hotel, including breakfast. No TV due to some problems, but internet worked.
Stayed 1 night in Sep 2018
Response from ruth on 24 Sept 2018
Dear Guest Thank you for your feedback on your recent stay. We apologize for the inconvenience caused to you during your stay. We look forward to welcome you back to the hotel in the near future. Thank you

8/10 Good

Mary, Sydney

Liked: Cleanliness, room comfort
Nice hotel close to the Vision City Mall.
I have been staying at this hotel for years. While the rooms have been renovated there are still some things that need changing eg. the screen door and the sliding doors were very hard to open and were very old, especially the screen door. There were a lot of cockroaches in the room.
Stayed 10 nights in Mar 2018
Response from ruth on 27 Mar 2018
Dear Mary Thank you for your feedback on your recent stay with the Holiday Inn & Suites Port Moresby. We appreciate your comment on few items that you have written down and will share this with the Management team. Thank you and we look forward for next visit. Kind regards Ruth Manta Rooms Division Manager

8/10 Good

Mexie, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to shops govt offices close to airport too.
Always love to stay there. Staff are all friendly. Just a bit of mark up w the coffee shop when we got turned back from breakfast. I guess communication problem between them and front office. Overall is excellent n will come back in future.
Stayed 1 night in Jan 2018
Response from Olova Aruai on 18 Jan 2018
Dear Mexie, Thank you for taking the time out to tell us about your recent stay. Your feedback is valuable to us. We look forward to making your next stay a much better experience. Kind regards

8/10 Good

Vincent, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average
Got a massive internet bill as I didn't know realize the catch - NO FREE WIFI. You'd think WIFI is free everywhere in the world. One of the biggest chain of hotels in the Australasia region still ripping clients off with this little catch - BE AWARE.
Stayed 2 nights in Dec 2017
Response from Olova Aruai on 12 Jan 2018
Dear Vincent, Thank you for staying with us and we appreciate your feedback. Up until 31st December 2017, only IHG Rewards Club members were entitled to free wi-fi and non-members paid for it. However, as of the 1st of January 2018, all IHG brand hotels will provide free wi-fi for all guests who check-in. It is now a brand standard. We apologize for the inconvenience caused during your stay and look forward to improving your next stay with us. Kind regards,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family loved the pool area. Very relaxing.
Relaxing weekend.
Stayed 2 nights in Nov 2017
Response from Olova Aruai on 8 Jan 2018
Dear John, We are pleased to know that you and your family enjoyed your stay with us. Your positive feedback is very much appreciated. We look forward to have you all stay with us again. Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
A bit of an oasis from the Port Moresby
Nice apartment, nice grounds, pleasant location. Pool could be a bit cleaner.
Stayed 3 nights in Nov 2017
Response from Olova Aruai on 8 Jan 2018
Dear Sir/Madam, Thank you for staying with us. We appreciate your positive feedback. As for the pool, we apologize for the inconvenience caused. I will take this on-board and share with the team to improve your next stay. Kind regards,

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
ageing place...
the service was good during our stay: courteous and keen on helping. facilities are old and the room was dirty: on the floor, in the bathroom, curtains were very old and worn out. food was average
Stayed 3 nights in Jun 2017

4/10 Poor

Paul, Brisbane

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Really gone down hill compared to my previous stay
Staff are great, But room had not been cleaned. I found a slither of dried bacon and a thong (flip-flop) alongside the bed under the chair. Also an empty butter portion packet moulding under the desk. That kind of thing made me think twice about the bed sheets and towels cleanliness. I'd booked rooms for colleagues as well and they were not to impressed with there rooms. I've had no complaints in the past which is why I booked this time.
Stayed 2 nights in Jun 2017

8/10 Good

Dive Traveler, SF Bay area

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Transit hotel near POM
My group members used this hotel for an overnight required by airline schedules. We were very impressed by their effort to get us a room as soon as possible. Though we were early arrivals, they were very apologetic that a room was not ready. They gave us a complimentary lunch while we waited.
Stayed 1 night in Jun 2017

8/10 Good

Nance, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly hotel
Hotel staff provided excellent customer service and went out of their way to be helpful. The facilities were clean and comfortable. The restaurant provided a good variety of meals. The outdoor bar/haus win was a great area to sit and enjoy a quite drink in the afternoon. The kids enjoyed the pool. The hotel provided a free shuttle bus to and from the airport. Would recommend for families transiting through Port Moresby as it is affordable, safe, friendly staff and provided for a pleasant experience.

2/10 Terrible

Sir John

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
EXPLAINATION REQUIRED
FOR THE PAST SEVERAL YEARS I HAVE MOSTLY BOOKED THROUGH HOTELS.COM I HAD MUCH DIFFICULTY WITH MY BOOKING YEATERDAY. HOTEL HAD NO RECORD OF MY RESERVATION. YOU DID NOT PROVIDE ME OR MORE IMPORTANTLY WITH A PRINTOUT OF THE DETAILS OF MY BOOKING THIS CAUSED ME MUCH INCONVEINENCE AND POSSIBLE EXTRA CHARGES.I WRITE TO YOU BECAUSE YOU HAVE PROVIDE ME WITH GOOD SERVICE IN TH PAST. UNLESS YOU CAN PROVIDE ME WITH AN EXPLAINATION AS TO HOW THIS HAS OCCURED YOU WILL LOOSE ME A LOYAL AND REGULAR COSTOMER. SIR JOHN HICKEY

6/10 Okay

Paul, BNE

Liked: Cleanliness, staff & service
Disliked: Room comfort
Check-in not smooth
I arrived late in the day at 17:30 and reception were saying my room was probably not ready. Pretty disappointing. What if I'd arrived earlier? how long would I have been waiting. Rooms were tired and lack of plug sockets (no where near desk) and lead on Iron was so short it could barely reach the ironing table (which was as near as I could get it to the nearest socket). Just annoying little things really like you could not get the big kettle under the only tap in the room. It reminded me of student digs or a motel. No lifts to take you to the upper levels either which is not fun when you are in the boon docks with heavy bags. AC leaked water on to the floor

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst customer service.
poor.

8/10 Good

Verified traveller

Liked: Staff & service
Better than expected!
Rooms are dated and could use some modernising. Staff very friendly and helpful, food on offer was good. Facilities at the hotel are spot on, including the pool and gym. Hotel is expensive, but that's more a reflection on POM than anything else.

8/10 Good

Mark, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Business Hotel
Very good value for PNG. Safe excellent location. Staff were very attentive.

8/10 Good

Nancy, Florida

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant in site, secure place. In Port Moresby there is a lack of hotels with good conditions, and with security at the same time. The hotel is overpriced but everything is expensive in PNG. Good place to stay for business.

10/10 Excellent

Aarlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Shep, Princeton, NJ, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for Port Moresby
Port Moresby hotels are unreasonably overpriced. This hotel is no exception, but it's perhaps as good as you'll get. It is a pretty good hotel, and was well run.