Port St. Charles Marina

I have been to the crane about 5 times and everytime I visit I fall deeper in love with this resort. It’s clean, beautiful and the people are amazing they go above and beyond to ensure that your stay is great. I appreciate that there’s always a kitchen in the rooms. My only complaint is the lighting as a woman who does her makeup every night on vacation, better lighting would be phenomenal. I can’t wait to come back the food, pools and beach are all 10 out of 10.

Staff never smiled. No warm greetings, no good mornings. would be nice if after paying lots of money to stay there you'd at least get a smile. Cristina at the cafeteria was exceptionally rude. Also, had to hunt down someone on the beach for towels. Only to receive attitude when you'd ask. Someone really needs to have an urgent meeting about the overall mood of the employees. I will not stay there again based on our treatment.

When we arrived there, after 10 minutes,my wife and I immediately went back to the front desk(a table with someone sitting) to tell them that we’re not staying. The place was misrepresented. It was an are where a few people congregate to drink and the swimming pool looked like the water was stagnant, not clear and when we went in the room some of the towels had spots in them. We call Expedia and they said that Socco would not reimburse us. Not fair since we didn’t stay and didn’t use the facilities. It was around $3,000. Expedia,could you please look into the matter for us? We should get at least half a the money back. It is a lot of money to let go like that. Hope to hear from you. You have my email address. Thanks