Dear Saif, I didn't understand what service you are writing about in your review? We don't have any reception service on site, and according to the information we verified, there was no telephone or e-mail contact from you, so I think you may have confused the facilities? If you had any comments about your stay or towels, did you report them to us during your stay? Unfortunately, we cannot yet read the minds of our dear guests and without knowing about any comments, we are unable to help.

Mr. Bartosz, under the influence of alcohol and psychotropic substances, caused destruction in the hotel, accosted other guests, disturbed the silence at night, and the police and security had to intervene. The guest was taken away by the police. Thousands of positive opinions from other guests prove our services and safety. During the stay, no staff or outsiders entered the room. I invite you to watch our video monitoring recording. We recommend that you remove unfair reviews.

Good morning, The check-in codes were sent correctly. We are not responsible for any problems with contacting the hotline where you made your reservation.

Hello, You have not made a reservation in an aparthotel, only a budget and economy room, the cheapest one in our offer. all amenities are included in the offer. I understand that you need a higher standard, that's why we recommend our apartments. I understand that the opinion about the service concerns the fact that your friend from another reservation mistakenly made a reservation for one night too little and we no longer had rooms available for him and it is the service's fault?

Good morning, thank you for your stay and positive rating. The bulb in the lamp has already been replaced, thank you for pointing it out :-) Such a bulb may burn out at any time. As for the welcome set with coffee and tea, it is "welcome" and you can ask the service to complete it "on request". Best regards:)

Hi, thank you for your review and stay. There are two types of pillows per person provided in the room, just swap them. Personally, we get used to our private pillows and I take my own when I'm going for a longer stay :-) Towels are hotel standard 140x70 cm. We cordially greet and invite you again.

Thank you very much for giving us another trust and choosing to stay in our facility. We are very sorry for any inconvenience during your stay, of course we will draw conclusions from all comments and suggestions.Our location is our strongest asset, and it is worth noting that Wozna Street is the quietest of the streets reaching the Market Square. In the future, we recommend entering the location of the apartment from the courtyard side in the booking suggestions or sleeping with the doors closedwindows If there was so much noise, we recommend calling the police next time for disturbing the night silence. The beds are visible in the photos, the mattresses are fastened with a lock and do not affect the comfort of the accommodation in any way.In terms of an open shower, it is worth emphasizing that the photos show such an option as well as a shower cabin. Options can also be added in the booking notes and the shower head is adjustable in angle and spray. Nothing has changed in this matter since your last stay, so we do not understand the surprise On the subject of towels - we are very sorry for the oversight of the cleaning service. I don't understand why you didn't report it to us if you saw cleaning people and you could report it to the reception staff. In such a situation, we would immediately replace the towels and suggest changing the location of the apartment. According to the majority of reviews from guests from around the world, the self-service check-in method is very simple and fast. Our nice guests have no problem contacting the service both by phone and e-mail, we respond within a few minutes. Really great, it's a pity that you didn't give us any comments during your stay, despite great desire, we are unable to help if we are not aware of it Apparently, despite the best efforts of the entire team, we are not able to please everyone.

Dear Robert, the check-in instructions have been sent according to the booking policy before the check-in time. I'm very sorry that the booking agent didn't send you a message and it's our fault. Unfortunately, the agent does not provide contact details to the guest. I just want to add that he didn't have a reservation number for identification himself. We hope you will give us a second chance. best regards

Dzień dobry, wielka szkoda, że nie podałeś co wpłynęło na tak negatywną opinie.

Thank you for your opinion and review. I understand that you need more space, so next time we recommend our apartments with kitchenettes instead of an economy room. The size, description and photos of the room are given before booking - we do not hide this fact. It is a pity that we did not receive any comments during our stay. We no longer offer luggage storage. Greetings from Poznan

Good morning,thank you very much for your stay and your opinion. We are very sorry for the system error with the typo of the code, we actually admit to making a mistake, for which we are very sorry. We answer the calls immediately as soon as our hotline consultant finishes the conversation with the guest, usually it does not last longer than a few minutes. We hope that the discount you have received for your next stay will compensate for your nerves. We cordially invite you to the next visit. Best regards.

Madam, At the outset, I would like to emphasize that you did not raise any objections to the service and cleanliness during your stay. It is difficult for us to relate and verify the content of the situation described after the stay. If there were any irregularities or omissions on the part of the cleaning service, please accept our apologies on behalf of the property. The address and entrance are very legible and so far no one has reported any problems with finding the building for several years. The instructions and codes for self-service check-in were sent before the start of the hotel day, you had a full inbox. I would just like to mention that the price list for additional services in the facility, including parking without prior reservation and payment, is made public both on the website and in paper form at the entrance. You were also informed in writing about this circumstance the day before your arrival. We do not surprise our guests - everyone is informed about the price, so you had the option not to use our offer without any consequences for your wallet. The restaurant on the ground floor is only open until 9pm and we have not received any reports of disturbance. It's such a pity that we learn about it from this review. Best regards, Aparthouse Woźna 11 team

Good morning, The policy of introducing guests from outside is known to everyone because there are restrictions in the country and Europe and it is forbidden to introduce guests from the outside due to covid19. You were informed about it in writing before your arrival by e-mail. in addition, I would like to point out that we have standard duvets 150x200 cm per person and they are visible in the photos before booking.

Thank you for your opinion and your stay. Please come back

Thank you for your stay, please come back

Hi Greetings from Aparthouse Woźna 11 Poznań! We appreciate the time you spend writing a review. We are glad that you rate the location with 100 stars. We inform you about self-service check-in / check-out at every step - in the current situation, many guests praise the 24-hour self-service key collection. I regret to read that you had such disappointing experiences with us. It is a pity that I read about the comments from the opinion. We are usually known for our open and friendly staff, so I'm not proud that we didn't make it this time. Sorry about that. The security guard asked for an additional fee of PLN 5 for additional hours of parking because the car park is available for hotel days, about which you were informed in a text message with the codes to the car park. It is a pity that you entered the car park without making a reservation in advance. The description and design of the entire room is presented in the offer and is known to guests before they book. Unfortunately, you have made a reservation for the cheapest economic room with an extra bed. When making a reservation in the center of a large metropolis, one should take into account the noise from the street with the window open. We cannot confirm the lack of contact with us because the phone is always answered or we reply to each message. By the way, you gave the wrong number to yourself and did not answer the phone from which she later contacted us. I hope that your stay in Poznań was successful. Yours sincerely, Mariusz, Manager

Dear Guest, thank you for your opinion and stay. Unfortunately, we cannot confirm such service, we do not have automatic power cut-offs. You probably made a return and you turned off the current fuse in the contacts. Unfortunately, we learn about this event from this opinion, so we could not even react to your several-hour stay. Please come back

Thank you for your opinion and your stay. We have actually prepared the showers for single use, but it cannot be said that they are small 80 x 120 cm. All radiators have thermoregulators, there is no one for the room.

Madam, thank you for your opinions and stay. Can we ask for more details related to the booking and an opinion on which areas should be improved to deserve a higher rating? Greeting,

Thank you for your opinion and stay. I understand that you need more space, so we recommend larger apartments next time. best regards

Thank you for your trust and recommendation. We invite you to visit us again

Thank you for the trust and visit and recommendation of our facility. We cordially invite you to the next visit.

Dear DT, Thank you for taking the time to share your thoughts regarding your stay. We appreciate you bringing it to our attention, and we take matters such as this very seriously. We’ve checked this issue with maintenance department during your stay and no irregularities were detected. We have not received a similar opinion so far, the room was not chilled because it was occupied the previous day, and due to ecology the heaters have set the minimum temperature, but are not turned off. Best regards on behalf of myself and the whole Woźna 11 team,

Thank you and welcome to your next visit!

Thank you very much for your visit. We are very sorry that we were not able to fully satisfy you. It's a pity that you rate the service on behalf of guests who stayed at the facility. Most of the reviews on this site and others show that our service is sensational. Unfortunately, you expected a free service that is additionally paid and we do not hide this fact. Unfortunately, they were not 3 small boxes, only very large 2-meter boxes, and we received the package a week before the guests' visit. In addition, you have agreed in the mail for such a service for an additional fee. Luggage storage is a paid service and costs only 2.5 euros. Best regards on behalf of the whole team.