Local cuisine

Reviews of Cosmopolitan Hotel Prague

5 out of 5
Cosmopolitan Hotel Prague
Zlatnicka 3, Prague

Reviews

9.6

Exceptional

Rating 10 - Excellent. 805 out of 1003 reviews" "
Rating 8 - Good. 159 out of 1003 reviews" "
Rating 6 - Okay. 28 out of 1003 reviews" "
Rating 4 - Poor. 4 out of 1003 reviews" "
Rating 2 - Terrible. 7 out of 1003 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tuong Lam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Apr 2024
Response from Veronika Tuckova Guest Relations Agent on 25 Apr 2024
Dear Tuong Lam,thank you for your fantastic review.We're thrilled to hear that you had an amazing experience with us. If you have any specific feedback or if there's anything we can do to make your next visit even better, please let us know. We look forward to welcoming you back again soon.Best Regards,Veronika Tuckova Guest Relations Agent

10/10 Excellent

Courtney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if you want a walkable hotel to old town and many delicious restaurants
Stayed 3 nights in Apr 2024
Response from Veronika Tuckova Guest Relations Agent on 25 Apr 2024
Dear Ms. Courtney,thank you for your wonderful review. We're thrilled to hear that you enjoyed your stay with us and found our location convenient for exploring Old Town and dining at delicious restaurants nearby. We strive to provide a comfortable and convenient experience for all our guests, and we're delighted that you appreciated it. We hope to welcome you back again soon for another enjoyable stay.Best Regards,Veronika TuckovaGuest Relations Agent

10/10 Excellent

Kai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cant fault the hotel, its centralised to the city of prague. Service is amazing too. Must stay if visiting prague.
Stayed 4 nights in Apr 2024
Response from Veronika Tuckova Guest Relations Agent on 25 Apr 2024
Dear Kai,thank you so much for your glowing review. We're delighted to hear, that you had a flawless experience at our hotel and that you found our central location convenient. Providing excellent service is our top priority, and we're thrilled that you were impressed. We truly appreciate your recommendation and look forward to welcoming you back on your next visit to Prague.Kind Regards,Veronika TuckovaGuest Relations Agent

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding hotel and great overall experience!
Stayed 4 nights in Apr 2024
Response from Veronika Tuckova Guest Relations Agent on 16 Apr 2024
Dear Mr. Matthew,thank you for your fantastic review. We're delighted to hear that you had an outstanding experience at our hotel. Your kind words mean a lot to us, and we're thrilled that you enjoyed your stay. We can't wait to welcome you back for another great experience in the future.Best Regards,Veronika TuckovaGuest Relations Agent

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good service. Simple but elegant.
Stayed 7 nights in Apr 2024
Response from Veronika Tuckova Guest Relations Agent on 16 Apr 2024
Dear Mr. Michael,thank you for your review. We're pleased to hear that you appreciated our good service and found our atmosphere to be simple yet elegant. It was a pleasure to have you with us, and we hope to welcome you back soon for another enjoyable experience.Best Regards,Veronika TuckovaGuest Relations Agent

10/10 Excellent

Sasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 6 nights in Apr 2024
Response from Veronika Tuckova Guest Relations Agent on 16 Apr 2024
Dear Ms. Sasha,thank you for your wonderful review. We're thrilled to hear that you had a fantastic experience with us. Your satisfaction is our priority, and we look forward to providing you with another great stay in the future.Best Regards,Veronika TuckovaGuest Relations Agent

10/10 Excellent

Alan

Travelled with partner, Travelled with group
Liked: Amenities, property conditions & facilities
Close to Old Town. Great Restaurant.
Stayed 3 nights in Mar 2024
Response from Veronika Tuckova Guest Relations Agent on 16 Apr 2024
Dear Mr. Alan,thank you for your fantastic review. We're delighted to hear that you enjoyed our proximity to the Old Town and that you had a great dining experience at our restaurant. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Best Regards,Veronika TuckovaGuest Relations Agent

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing clean, comfortable room.
Stayed 3 nights in Apr 2024
Response from Veronika Tuckova Guest Relations Agent on 16 Apr 2024
Dear Mrs. Christine,we're thrilled to hear that you found our room amazing, clean, and comfortable. Providing a pleasant and relaxing environment for our guests is our top priority. Thank you for taking the time to share your positive experience with us. We hope to have the pleasure of welcoming you back again soon.Warm Regards,Veronika TuckovaGuest Relations Agent

10/10 Excellent

Dzifa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable hotel.
Stayed 3 nights in Apr 2024
Response from Veronika Tuckova Guest Relations Agent on 8 Apr 2024
Dear Dzifa,thank you for your positive feedback. We're thrilled to hear that you found our hotel nice and comfortable. We hope to have the pleasure of hosting you again in the future.With Best Regards,Veronika TuckovaGuest Relations Agent

10/10 Excellent

Jane Claire, Winchester

Travelled with partner
Liked: Amenities
Small lovely hotel in a great area!
Stayed 5 nights in Mar 2024
Response from Veronika Tuckova Guest Relation Agent on 8 Apr 2024
Dear Mrs. Jane,thank you for your glowing review! We're delighted to hear that you enjoyed your stay at our small and lovely hotel. Your satisfaction is our priority, and we look forward to hosting you again in the future.Best Regards,Veronika TuckovaGuest Relation Agent

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with an excellent on site restaurant. Staff very friendly and accommodating. 10 out of 10!!
Stayed 1 night in Apr 2024
Response from Veronika Tuckova Guest Relation Agent on 8 Apr 2024
Dear Mrs. Maria,thank you so much for your wonderful review! We're delighted to hear that you enjoyed your experience at our property, including our on-site restaurant and the exceptional service provided by our staff. Your kind words mean a lot to us. We look forward to welcoming you back in the future!Best RegardsVeronika Tuckova

8/10 Good

Toluwase

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice, clean and staff at reception were lovely, the hotel is so close to the old town so can get to some historic landmark within a short walk. There are tram stations a few mins walk to the hotel and there is an abundance of restaurants near, including the next door Restautant that is also very lovely to dine in. overall i would recommend this hotel to anyone visit prague
Stayed 4 nights in Mar 2024
Response from Veronika Tuckova - Guest Relations on 5 Apr 2024
Dear Toluwase,Thank you so much for your glowing review.We're thrilled to hear that you enjoyed your stay with us and found our location convenient for exploring Prague's historic landmarks. We're also delighted that you appreciated our cleanliness, friendly staff, and nearby dining options. Your recommendation means a lot to us, and we can't wait to welcome you back on your next visit to Prague.Kind Regards,Veronika Tuckova

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were larger than most I have stayed at in Europe. The bed was great, the shower and bathroom were impressive. It was centrally located. It seemed newer and very clean. If you walk in one direction, it doesn't appear that the neighborhood has been updated, but still appears safe. Ubers were quick to get there, but I was able to walk to 9 of the 12 places I wanted to see while in town. ALL the staff, were professional and happy to help.
Stayed 3 nights in Mar 2024
Response from Veronika Tuckova Guest Relation Agent on 5 Apr 2024
Dear Mr. Anthony,thank you for sharing your experience with us! We're thrilled to hear that you enjoyed our spacious rooms, comfortable beds, and impressive bathroom facilities. It's fantastic to know that our central location suited your needs and that you found the hotel to be newer and very clean.We appreciate your feedback regarding the neighborhood, and we're pleased to hear that you felt safe during your stay. It's great to hear that you found our staff to be professional and accommodating.We hope to have the pleasure of welcoming you back in the future!Warm regards,Veronika Tuckova

10/10 Excellent

Kathye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and professional. Beautiful hotel in a great location. Very walkable area. The restaurant was an excellent dinner choice! I would definitely stay here again.
Stayed 3 nights in Mar 2024
Response from Veronika Tuckova - Guest Relations on 5 Apr 2024
Dear Kathye,Thank you for choosing hotel Cosmopolitan for your stay.Thank you for your fabulous rating, we appreciate it very much.Hope to welcome you in person again in the future.Kind Regards,Veronika TuckovaGuest Relations Agent

10/10 Excellent

Pablo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend this hotel to anyone visiting Prague. The restaurant is also amazing.
Stayed 1 night in Mar 2024
Response from Veronika Tuckova - Guest Relations on 5 Apr 2024
Dear Pablo,Thank you for choosing hotel Cosmopolitan for your stay.Thank you for your fabulous rating, we appreciate it very much.Hope to welcome you in person again in the future.Kind Regards,Veronika TuckovaGuest Relations Agent

10/10 Excellent

Matthew

Stayed 3 nights in Mar 2024
Response from Veronika Tuckova Guest Relations Agent on 18 Apr 2024
Dear Mr. Matthew,thank you for your positive review. We are thrilled that you were satisfied with our services. Your support is important to us, and we are delighted to have met your expectations. If you have any further questions or needs, please don't hesitate to contact us. We look forward to your next visit.Best Regards,Veronika TuckovaGuest Relations Agent

6/10 Okay

Jordan Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and professional. The reason for the 3 star review was because the shower was pretty uncomfortable. The water pressure with the temperature kept changing and it was like taking a hot shower and a cold one at the same time. Also, i was right next to the service elevator so it was quiet noisy. You could always hear people talking clearly from the hallway too. Besides those two things..it was very clean and the people were great.
Stayed 7 nights in Mar 2024
Response from Veronika Tuckova Guest Relation Agent on 30 Mar 2024
Dear Mr. Stephen,thank you for your review and your honesty. We are pleased that you noticed our professional level of cleanliness and the helpfulness of our staff. However, we are sorry to hear about your unpleasant experience with our shower and the noise from the nearby service elevator. Your feedback helps us identify areas that need improvement. We hope you will visit us again in the future and give us the opportunity to provide you with the perfect stay you deserve. Thank you for your feedback and for choosing our hotel.Kind Regards,Veronika Tuckova

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel excellent staff. Clean and luxurious
Stayed 1 night in Mar 2024
Response from Veronika Tuckova Guest Relation Agent on 29 Mar 2024
Dear Mr. Kevin,thank you very much for your kind review! We're thrilled to hear that you had a wonderful experience at our hotel and that you found our staff to be excellent. It's great to know that you appreciated the cleanliness and luxurious atmosphere. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back soon for another exceptional stay. If there's anything else we can assist you with, please don't hesitate to let us know.Best Regards,Veronika Tuckova

10/10 Excellent

Promise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice. Restaurant was really good, staffs were attentive. Breakfast was okay!
Stayed 1 night in Mar 2024
Response from Veronika Tuckova Guest Relation Agent on 29 Mar 2024
Dear Promise,thank you for your feedback! We're glad to hear that you found our hotel nice and enjoyed our restaurant, with attentive staff. We appreciate your input on the breakfast and will certainly take it into consideration for future improvements. If there's anything else we can do to enhance your experience, please let us know. We hope to welcome you back soon for another enjoyable stay!With Best Regards,Veronika Tuckova

10/10 Excellent

Daniel, Houston

Stayed 4 nights in Mar 2024
Response from Veronika Tuckova Guest Relation Agent on 30 Mar 2024
Dear Mr. Daniel,thank You for the highest score 5/5. We're thrilled to hear that you had such a great experience with us. We look forward to welcoming you back again soon!Best Regards,Veronika Tuckova

10/10 Excellent

Brian

Liked: Amenities, property conditions & facilities
Absolute lovely quiet hotel clean and friendly.
Stayed 3 nights in Mar 2024
Response from Veronika Tuckova Guest Relation Agent on 10 Mar 2024
Dear Mr. Brian,thank you for your kind review! We're thrilled to hear that you found our hotel lovely, quiet, clean, and with friendly staff. We hope to welcome you back soon for another wonderful stay! With Best Regards, Veronika Tuckova

10/10 Excellent

Vijay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic experience at The Cosmopolitan. The staff at the front desk, at the breakfast dining and housekeeping all made our trip worth remembering and a memorable one. Definitely recommend the property. Fantastic service and hospitality.
Stayed 4 nights in Feb 2024
Response from Veronika Tuckova Guest Relation Agent on 5 Mar 2024
Dear Vijay,thank you for your lovely review!We are extremely pleased that you enjoyed your stay with us at our Cosmopolitan Hotel.Your compliments to our staff at reception, in the restaurant during breakfast and with the cleaning service are very much appreciated and we are glad that we were able to create an unforgettable experience for you.Your recommendation is a great honor for us.Thank you again for your visit and we hope to see you again at Hotel Cosmopolitan!With Best Regards,Veronika Tuckova

8/10 Good

Nutthinun

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great to walk around old town area. Also, it is easy to access tourist spots. Highly recommend for everyone.
Stayed 1 night in Feb 2024
Response from Veronika Tuckova Guest Relation Agent on 2 Mar 2024
Dear Nutthinun,thank you for your positive feedback.We are glad that you appreciated the great location near the old town and the easy access to tourist attractions. It is great to hear that you recommend our hotel and we hope you will come back soon!With Kind Regards,Veronika Tuckova

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in a great location near old town. Walkable to everywhere we needed
Stayed 3 nights in Feb 2024
Response from Veronika Tuckova Guest Relation Agent on 2 Mar 2024
Dear Mrs. Michelle,on behalf of our hotel team, thank you for your recent visit to our hotel.We're glad you enjoyed the location. Being near the old town and within walking distance to everything you need definitely adds to the experience.With kind regards,Veronika Tuckova

10/10 Excellent

ARLENE, Miami

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in the beautiful city of Prague. Breakfast was excellent. Walking distance from old town. Close to very good restaurants. Nice rooms!!!
Stayed 2 nights in Feb 2024
Response from Veronika Tuckova - Guest Relations Manager on 26 Feb 2024
Dear Arlene,Thank you for choosing hotel Cosmopolitan for your stay.Thank you for your fabulous rating, we appreciate it very much.Hope to welcome you in person again in the future.Kind Regards,Veronika Tuckova

8/10 Good

FREDERIC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and very close to old town square .
Stayed 2 nights in Feb 2024
Response from Veronika Tuckova - Guest Relations Manager on 26 Feb 2024
Dear Frederic,Thank you for choosing hotel Cosmopolitan for your stay.Thank you for your fabulous rating, we appreciate it very much.Hope to welcome you in person again in the future.Kind Regards,Veronika Tuckova

10/10 Excellent

Darcy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would absolutely stay here again if I’m back in Prague!
Stayed 3 nights in Feb 2024
Response from Veronika Tuckova - Guest Relations Manager on 26 Feb 2024
Dear Darcy,Thank you for choosing hotel Cosmopolitan for your stay.Thank you for your fabulous rating, we appreciate it very much.Hope to welcome you in person again in the future.Kind Regards,Veronika Tuckova

10/10 Excellent

Phu, Surrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended to take the room Upgrade. We stayed in Martini Suite, free mini bar restocked daily
Stayed 2 nights in Feb 2024
Response from Veronika Tuckova - Guest Relations Manager on 26 Feb 2024
Dear Phu,Thank you for choosing hotel Cosmopolitan for your stay.Thank you for your fabulous rating, we appreciate it very much.Hope to welcome you in person again in the future.Kind Regards,Veronika Tuckova

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Veronika Tuckova - Guest Relations Manager on 26 Feb 2024
Dear William,Thank you for choosing hotel Cosmopolitan for your stay.Thank you for your fabulous rating, we appreciate it very much.Hope to welcome you in person again in the future.Kind Regards,Veronika Tuckova

10/10 Excellent

Burak

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Veronika Tuckova - Guest Relations Manager on 26 Feb 2024
Dear Burak,Thank you for choosing hotel Cosmopolitan for your stay.Thank you for your fabulous rating, we appreciate it very much.Hope to welcome you in person again in the future.Kind Regards,Veronika Tuckova

10/10 Excellent

Nirav

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and easily accessible. Friendly staff.
Stayed 1 night in Feb 2024
Response from Veronika Tuckova - Guest Relations Manager on 26 Feb 2024
Dear Nirav,Thank you for choosing hotel Cosmopolitan for your stay.Thank you for your fabulous rating, we appreciate it very much.Hope to welcome you in person again in the future.Kind Regards,Veronika Tuckova

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel in a great location. Friendly efficient staff, lovely room with high quality features, and a great selection of fresh food at breakfast. Would highly recommend this hotel
Stayed 3 nights in Feb 2024
Response from Veronika Tuckova - Guest Relations Manager on 26 Feb 2024
Dear Mark,Thank you for choosing hotel Cosmopolitan for your stay.Thank you for your fabulous rating, we appreciate it very much.Hope to welcome you in person again in the future.Kind Regards,Veronika Tuckova

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in old town. Rooms are grand and equipped to a high standard. Definitely would stay again.
Stayed 1 night in Feb 2024
Response from Veronika Tuckova - Guest Relations Manager on 22 Feb 2024
Dear William,Thank you for choosing hotel Cosmopolitan for your stay.Thank you for your fabulous rating, we appreciate it very much.Hope to welcome you in person again in the future.Kind Regards,Veronika Tuckova

8/10 Good

Charlemise

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was amazing.
Stayed 4 nights in Feb 2024
Response from Veronika Tuckova - Guest Relations Manager on 26 Feb 2024
Dear Charlemise,Thank you for choosing hotel Cosmopolitan for your stay.Thank you for your fabulous rating, we appreciate it very much.Hope to welcome you in person again in the future.Kind Regards,Veronika Tuckova

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Veronika Tuckova Guest Relation Agent on 29 Mar 2024
Dear Mr. Pablo,thank you so much for your fantastic review! We're delighted that you had a wonderful experience with us. If there's anything else we can do to make your next visit just as enjoyable, please don't hesitate to reach out. We look forward to welcoming you back soon!Best Regards,Veronika Tuckova

10/10 Excellent

Satbir Singh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were totally amazing
Stayed 3 nights in Feb 2024
Response from Ilona Kopecka - Front Office Manager on 22 Feb 2024
Dear Satbir,Thank you for choosing hotel Cosmopolitan for your stay.Thank you for your fabulous rating, we appreciate it very much.Hope to welcome you in person again in the future.Kind Regards,Ilona Kopecka - Front Office Manager

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great area of Prague. From the hotel everything is walkable in order to see the city.
Stayed 5 nights in Feb 2024
Response from Veronika Tuckova - Guest Relations Manager on 22 Feb 2024
Dear Kenneth,Thank you for your positive review! We're delighted to hear that you enjoyed your stay at our hotel and found the location to be great for exploring Prague on foot. We hope you had a fantastic time exploring the city, and we look forward to welcoming you back in the future.Kind Regards,Veronika Tuckova

10/10 Excellent

parvinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and helpful staff
Stayed 1 night in Feb 2024
Response from Ilona Kopecka - Front Office Manager on 22 Feb 2024
Dear Parvinder,Thank you for choosing hotel Cosmopolitan for your stay.Thank you for your fabulous rating, we appreciate it very much.Hope to welcome you in person again in the future.Kind Regards,Ilona Kopecka - Front Office Manager

10/10 Excellent

Shannon Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a lovely hotel! Stayed for the weekend with my partner and all the staff were super friendly, would definitely recommend:)
Stayed 3 nights in Jan 2024
Response from Veronika Tuckova - Guest Relations Manager on 22 Feb 2024
Dear Shannon,hank you for your kind words! We're thrilled to hear that you and your partner had a lovely weekend stay at our hotel and that you found our staff super friendly. Your recommendation means a lot to us! We look forward to welcoming you both back in the future for another wonderful stay.Kind Regards,Veronika Tuckova

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Slightly removed from the old town which made it quieter and less touristy. It was a close walk into the historical sites, and also very close to shopping and restaurants. Really loved the location. The building is lovely, rooms are pretty standard, nothing ground breaking there, but relaxing. Restaurant and hotel breakfast were really comprehensive and good value. Staff were nice when solicited but not offering anything in terms of advice or information unless pushed a bit.
Stayed 2 nights in Feb 2024
Response from Veronika Tuckova - Guest Relations Manager on 22 Feb 2024
Dear Devon,Thank you for sharing your experience! We're glad to hear that you enjoyed the quieter atmosphere slightly removed from the old town, while still being close to historical sites, shopping, and restaurants. It's great that you appreciated the comprehensive breakfast offerings and found the rooms relaxing, albeit standard. We'll take note of your feedback regarding staff interaction and ensure we provide more proactive assistance in the future. We hope to welcome you back soon.Kind Regards,Veronika Tuckova

10/10 Excellent

Elise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff and good breakfast
Stayed 3 nights in Jan 2024
Response from Veronika Tuckova - Guest Relations Manager on 22 Feb 2024
Dear Elise,Thank you for choosing hotel Cosmopolitan for your stay.Thank you for your fabulous rating, we appreciate it very much.Hope to welcome you in person again in the future.Kind Regards,Veronika Tuckova

10/10 Excellent

Azamossadat Jahanian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the hotel for 8 nights and the staff were polite and friendly. The room was always spotless and impeccable. The sheets were changed every two days. Room turnover service is attended to every night with chocolate left on the bed pillows. The room windows were easy to operate, which impressed my partner. I am confident that I will return to this hotel in the future.
Stayed 8 nights in Jan 2024
Response from Veronika Tuckova - Guest Relations Manager on 22 Feb 2024
Dear Azamossadat,Thank you for sharing your wonderful experience! We're thrilled to hear that you enjoyed your 8-night stay with us and that our staff's politeness and friendliness made your visit memorable. It's great to know that you found your room spotless and impeccable, with the extra touch of chocolates on the bed pillows. We're glad your partner was impressed with the easy-to-operate windows. We look forward to welcoming you back to our hotel in the future.Kind Regards,Veronika Tuckova

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, convenient location, amazing breakfast. Definitely try the imperial next door for dinner. Not sure what the Expedia VIP benefit was - didn’t receive anything.
Stayed 3 nights in Jan 2024
Response from Veronika Tuckova - Guest Relations Manager on 22 Feb 2024
Dear Alvin,Thank you for choosing hotel Cosmopolitan for your stay.Thank you for your fabulous rating, we appreciate it very much.Hope to welcome you in person again in the future.Kind Regards,Veronika Tuckova

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Jan 2024
Response from Veronika Tuckova - Guest Relations Manager on 22 Feb 2024
Dear James,Thank you for choosing hotel Cosmopolitan for your stay.Thank you for your fabulous rating, we appreciate it very much.Hope to welcome you in person again in the future.Kind Regards,Veronika Tuckova

10/10 Excellent

Wes

Great place
Stayed 2 nights in Jan 2024
Response from Veronika Tuckova - Guest Relations Manager on 22 Feb 2024
Dear Mr. Wes,Thank you for choosing hotel Cosmopolitan for your stay.Thank you for your fabulous rating, we appreciate it very much.Hope to welcome you in person again in the future.Kind Regards,Veronika Tuckova

4/10 Poor

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and stunning restaurant. Comfortable bed too.It would have been nice to have a separate bar in the hotel instead of just the restaurant.
Stayed 3 nights in Jan 2024
Response from Veronika Tuckova - Guest Relations Manager on 22 Feb 2024
Dear Debbie,Thank you for your feedback! We're delighted that you found our hotel beautiful, with a stunning restaurant and comfortable beds. We appreciate your suggestion regarding a separate bar, and we'll certainly take it into consideration for future improvements. We hope to have the pleasure of welcoming you back soon.Kind Regards,Veronika Tuckova

10/10 Excellent

courtney

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Highly recommend
I travel a lot and my group loved our stay. Especially the amazing customer service! Service- I had an additional person on my reservation and they accommodated my room change request without any hesitation. Really everyone was so nice and helpful! VIP- left wine in the room. Great location- 8 minute from old town, market next door, easy to Uber. Spa- easy to book spa services, go to front desk and they move you to their sister property. Gym- was a bit small , had the basics , but if you’re looking to get a great workout in than maybe look elsewhere.
Stayed 2 nights in Jan 2024
Response from Veronika Tuckova - Guest Relations Manager on 22 Feb 2024
Dear Mr. Courtney,Thank you for your detailed feedback! We're thrilled to hear that you and your group enjoyed your stay with us, especially the exceptional customer service. It's fantastic that our team accommodated your room change request and left wine in the room for you. We're glad you found our location convenient, with easy access to the old town and nearby amenities. Thank you also for your comments about our spa services and gym facilities. We appreciate your insights and hope to welcome you back again soon!Kind Regards,Veronika Tuckova

10/10 Excellent

Nina

Stayed 1 night in Jan 2024
Response from Ilona Kopecka - Front Office Manager on 21 Feb 2024
Dear Nina,Thank you for choosing hotel Cosmopolitan for your stay.Thank you for your fabulous rating, we appreciate it very much.Hope to welcome you in person again in the future.Kind Regards,

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Ilona Kopecka - Front Office Manager on 21 Feb 2024
Dear Jane,Thank you for choosing hotel Cosmopolitan for your stay.Thank you for your fabulous rating, we appreciate it very much.Hope to welcome you in person again in the future.Kind Regards,

10/10 Excellent

Robert Francis John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 2nd time at this hotel. Very close to old town and sights clean and nice facilities
Stayed 3 nights in Jan 2024
Response from Veronika Tuckova - Guest Relations Manager on 22 Feb 2024
Dear Robert,Thank you for choosing hotel Cosmopolitan for your stay.Thank you for your fabulous rating, we appreciate it very much.Hope to welcome you in person again in the future.Kind Regards,Veronika Tuckova