Dear STRATEGIC ACCOUNTING, I want to take this opportunity to thank you for providing your feedback regarding your recent stay with us. Once I saw your nickname, I recognize you immediately. We at the Louren Hotel strive to provide our guests with a superior experience through our services. We are looking forward to welcoming you back on Friday. Best regards from the team at the Louren Hotel, Mykhaylo KOLESNYK Director of Operations LOUREN HOTEL

Dear ronald, I want to take this opportunity to thank you for providing your feedback regarding your recent stay with us. We at the Louren Hotel strive to provide our guests with a superior experience through our services. We hope that you will choose to return to our hotel in the future so that we can make your next stay with us a brilliant one. Best regards from the team at the Louren Hotel, Mykhaylo KOLESNYK Director of Operations LOUREN HOTEL

Dear Guest, Thank you very much for taking the time to complete the survey and sharing your experience regarding your recent stay with Louren Hotel. At the same time, insight such as yours will only aid us in attaining our goals and for this I thank you. We hope that you will choose to return to our hotel in the future so that we can make your next stay with us a brilliant one. Again, thank you for taking the time to share your comments, it is truly appreciated and I will be sure it is shared it with my colleagues. Sincerely, Mykhaylo KOLESNYK Director of Operations LOUREN HOTEL

Dear Laurence M, Thank you very much for taking the time to complete the survey and sharing your experience regarding your recent stay with Louren Hotel. I was very delighted to learn that our team members made you feel comfortable throughout your stay. Customer care is amongst our highest priorities and it is always gratifying to receive such positive feedback. Again, thank you for taking the time to share your comments, it is truly appreciated and I will be sure it is shared it with my colleagues. We hope we can welcome you back in the near future. Sincerely, Mykhaylo KOLESNYK Director of Operations LOUREN HOTEL

Good afternoon, thank you for your kind words regarding your stay in our hotel. We are more than pleased that the accommodation met your expectations in every way and we shall be more than happy to see you anytime in the future again. With regards, William Guest Relations Junior

Good afternoon, thank you for your feedback regarding the accommodation. We are pleased that the hotel met your expectations and we shall be more than happy to see you anytime in the future again. With regards, William Guest Relations Junior

Good afternoon, thank you for your positive feedback. We are pleased that the accommodation met your expectations in every way and we shall be more than happy to see you anytime in the future again! With regards, William Guest Relations Junior LOUREN HOTEL

Good afternoon sir, thank you for this detailed and kind feedback regarding your accommodation. We are more than pleased that the accommodation met all your expectations and we shall continue to do our best in order to make guests as content as you were with our service. I thank you once again on behalf of our hotel and we will be more than happy to see you in the future again. With regards, William Guest Relations Junior LOUREN HOTEL

Dear Guest, Thank you for taking the time to share your recent experience with Louren Hotel. I am happy you enjoyed your stay overall.. I hope you will choose us again to create more memories, whenever you are next in Prague. With kind regards, Mykhaylo KOLESNYK Director of Operations

Dear Guest, Thank you for taking the time to share your recent experience with Louren Hotel. I am happy you enjoyed your stay with us as accommodation plays an important role, during travels. I hope you will choose us again to create more memories, whenever you are next in Prague. With kind regards, Mykhaylo KOLESNYK Director of Operations LOUREN HOTEL

Dear Guest, Thank you for taking the time to share your recent experience with Louren Hotel. I am happy you enjoyed your stay overall, and the location was handy for your purposes. Also, I'd like to apologize for the inconvenience with a pick-up. We take it seriously, as well as it isn't a regular practice and the service we strive to provide. I hope you will choose us again, so we can serve you better. With kind regards, Mykhaylo KOLESNYK Director of Operations LOUREN HOTEL

Dear Elizabeth, How wonderful to learn that you truly enjoy your vacation and took only a positive fond of memories. We appreciate your choice, and we are happy to learn that the services provided not only met but even exceeded your expectations. I hope we will have a chance to welcome you back, whenever your travel needs bring you back to Prague. Sincerely, Mykhaylo KOLESNYK Director of Operations LOUREN HOTEL

Dear D, Thank you for taking the time to share your recent experience with us and other travellers. I was happy to learn that you enjoyed your stay overall. We appreciate your valued feedback. I hope you will choose us again to create more memories whenever you are next in Prague. With kind regards, Mykhaylo KOLESNYK Director of Operations LOUREN HOTEL

Dear Guest, Thank you for taking the time to share your recent experience with Louren Hotel. We appreciate your choice. I am happy to learn that you enjoyed your stay and took a great fond of memories. I hope you will choose us again whenever your travels bring you back to the city of Prague. With kind regards, Mykhaylo KOLESNYK Director of Operations LOUREN HOTEL

Dear Patricia, Thank you for choosing Louren Hotel during your recent trip to Prague. I was happy to learn that you enjoyed your stay overall. I am disappointed to hear, that the room layout did not fully meet your expectations at the same time. Despite that shortfall, it is a pleasure to read your positive positive feedback. I hope you will choose Louren Hotel again whenever your travels bring you back to Prague. With kind regards, Mykhaylo KOLESNYK Director of Operations LOUREN HOTEL

Good morning William y Elena, Thank you for taking the time to share your recent experience with Louren Hotel. We appreciate your choice. I am happy to learn that you enjoyed your stay and took a great fond of memories. I hope you will choose us again whenever your travels bring you back to the city of Prague. With kind regards, Mykhaylo KOLESNYK Director of Operations LOUREN HOTEL

Dear Guest, Thank you for taking the time to share your recent experience. Unfortunately, I am not able to turn the clock back and fix everything earlier. You are absolutely right, during two days we have experienced an issue with water pressure. I do sincerely apologize for the inconvenience it cause you, I understand how frustrated it could be. I hope we will have a chance to welcome you back to serve you better. Thank you in advance for consideration. Sincerely, Mykhaylo KOLESNYK Director of Operations LOUREN HOTEL

Dear Guest, Thank you for taking the time to share your recent experience with Louren Hotel. I am happy that despite the uncomfortable bed you have enjoyed your stay, and the location was convenient for your purpose. You are right, Prague offers plenty of accommodation however, I hope we will have a chance to welcome you back to serve you better. Thank you in advance for consideration. Sincerely, Mykhaylo KOLESNYK Director of Operations LOUREN HOTEL

Dear Guest, Thank you for taking the time to share your recent experience with Louren Hotel. I am happy you enjoyed your stay and took a great fond of memories. I hope we will have a chance to welcome you back to serve you better. With kind regards, Mykhaylo KOLESNYK Director of Operations LOUREN HOTEL

Dear Guest, Thank you so much for staying with us! We really appreciate your trusting. I was delighted to read, that everything was great and you took such fond of memory. I hope we'll get an oportunity to welcome you again, in future! We wish you a lovely day and safe trip! With best regards, Michael

Dear Joe, Thanks a million for taking time and share with us your very recent experience. I was very happy to read your comments and compliments about our hotel. It is always pleasure to hear, that you stay satisfied with provided services as such as: breakfasts, staff and our location. I would like to emphasise beds. You noted, that it was super firm. Yes, indeed. I have answered this question a lot of time and unfortunately can't add something new. I will say, that we just can't offer suitable beds for all our guests, I talk about hardness of mattresses and pillows. It based on preferences. So, I'm sorry, that you didn't like it. However, in case, that someone from our "House" don't satisfied with mattresses or pillows we always add some extra - pillows or mattresses (to make it softer). We have added information about bed preferences into your profile. So, next time we'll make it better! I hope you trips will bring you back to Prague and we'll be able to welcome you and your family again! In meantime we wish you all the best. Be well, Michael

Dear Doug, Thank you so much for getting back with such wonderful review! We really appreciate your efforts! I was delighted to read, that you enjoyed you very recent sojourn with a lot aspects of it. I hope, that we'll get a chance to welcome you, your family, friends, colleagues in not too far future! Thank you once again for staying with us! Entire team wishes you all the best! Be well, Michael

Dear Guest, Thank you very much for choosing our hotel during your recent trip to Prague. We really appreciate taking time and shared with us your experience. I was most dissapointed to learn, that you occured such issue as pressure of hot water in your room, unfortunately it is true and one (only one) of our room has such complications. We know about it and working under. It is quite difficult to modify or repair it. I would like to ensure, that we'll do our best to improve it. Also, I want to emphasise your comments about breakfast, because, frankly saying I hear it first time. I have already reached you by email with questions about it. I sure, that we'll find out, what was the point of your unsatisfactory. It's really important for us, so I, personally, do my best and figure out details. Positive thing at the end, right? I was happy to learn, that our staff took care of you and you appreciated they efforts! In case, I can't turn clock's back, so I would like to sorry about pressure of water and I sure, that together we'll find out what was with breakfast, that you didn't like it. Also, I want to ensure you, that might you will visit Prague in future we'll be ready to provide you better service .Because our life is chalenging and we have to move forward. Thank you once again for choosing our hotel. I hope to welcome you in future, that we'll be able to remedy an unpleasant experience. Be well, Michael

Dear Guest, Thank you so much for such great rating. We really appreciate it! I really happy to learn, that you enjoyed your very recent sojourn and took such fond memory about our facilities. We hope to get a chance to welcome you in future! In meantime I wish you lovely day. With kindest regards, Michael

Dear Victoria, Thank you very much for your review! We are happy, that you enjoyed your stay! Also, I'm really glad, that you found our hotel a good value. I believe we'll get a chance to welcome you once again in future! In meantime entire team wish you a wonderful rest of the weekend. Be well, Michael

Dear Guest, Thank you very much for taking time and share your own experience from your very recent stay in Prague. I was delighted to learn, that you enjoyed your stay and you took away such fond memories! Also, I would like to thank you for your kind words about our staff, which is gem in our hotel! Thank you once again for staying with us! We really appreciate your confidence you have placed in us! With kind regards, Michael

Dear Anonymous, Thank you very much for taking time and share your experience! We really appreciate it! I believe we'll get a chance to welcome you in future! With kind regards, Michael

Dear Anonymous, Thank you very much for taking time and share your experience! We really appreciate it! It's a pleasure to know, that you enjoyed much aspects of your stay! I believe we'll get a chance to welcome you in future! With kind regards, Michael

Dear Guest, Thanks a million for your review! It is always good to know what you (I mean guests) think about provided servises. You are absolutely right, the lift stops between floors. So we always recommend to our guests to go to higher floor and after go downstairs instead of coming upstairs. Our building is old enough, so there is only one option with elevator. I believe, that this occasion didn't make any difficulties for you. Thank you also for all kind words about hotel - staff, breakfast and of course the location. And please accept my sincere apology for the inconvenience with hot water. It was fixed. I believe we'll get an opportunity to welcome you, your firends and family oneday in future! With best wishes from Prague, Michael

Dear Rodrigo, Thank you very much for your stay and for sharing your experience online! I really appreciate your feedback and I am happy to hear you have enjoyed your stay with us. You are absolutely right - our staff and the personal atmosphere they/we create is our biggest treasure and a major point which differs us from our competitors. I am very proud to hear that our teams hospitality made your stay a memorable one! I believe we will have chance to welcome you at our hotel again in the future and wish you a lovely day, Kind regards, Lucia

Dear Dan, Thank you so much for such a wonderful review! I am really happy you have had and enjoyable stay with us and I highly appreciate your positive feedback. Especially I would like to thank you for your kind comments on our staff - I am really proud of my team! We are already looking forward to your next visit. Kind regards, Lucia V.