4/10 Poor
Mel
Travelled with family
28 Nov 2023
Disliked: Staff & service, amenities
Less pros, many cons. There was nothing physically wrong with the hotel itself, just the poor service we received from the staff that made our stay unpleasant. We do not recommend to our family and friends.
Pros: great location to cafes, fast food (Starbucks & McDonalds), currency exchange, & beautiful Christmas market at St. Ludmila Basilica. Additionally, must give praise to the best nail salon around the corner called "Re:" which gave me the best manicure of my life and they take Apple Pay! That's IT. Nothing related to the actual hotel.
Cons: Be prepared to take a standing shower in the corner like you're punished. The female receptionist with blonde hair and glasses was standoffish and unpleasant during our stay. It was a hassle to get an iron WITH an ironing board and she refused to give my husband a new towel on the last day of checking out, meanwhile – we passed by open rooms when housekeeping was cleaning and saw abundant amount of towels on floor. All because he didn’t leave an old towel out prior. It’s the last day for goodness sake. He’d even pay for the towel! No customer service skills at all. Hotel Lunik is more like Hotel Lunatic as it claims it's "sustainable" and going green, but is crappy and selective with service. Not even other 3 star hotels are as bad as this one. Giving a towel and an iron with a ironing board is a basic accommodation, not a big ask. Hotel Lunik does not cater to tourists, despite it being big source of their income. AVOID.
Mel
Stayed 2 nights in Nov 2023