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Reviews of Hotel Wilhelm

3 out of 5
Hotel Wilhelm
Hoštálkova 499/4, Prague

Reviews

7.8

Good

Rating 10 - Excellent. 21 out of 85 reviews" "
Rating 8 - Good. 39 out of 85 reviews" "
Rating 6 - Okay. 15 out of 85 reviews" "
Rating 4 - Poor. 8 out of 85 reviews" "
Rating 2 - Terrible. 2 out of 85 reviews" "

8.6/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Nice Hotel close to a monastery,with the best beer in Prague,
Stayed 1 night in May 2023
Response from DD on 25 May 2023
Thank you for your evaluation!

10/10 Excellent

claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place To Stay
Stayed 6 nights in Mar 2023
Response from DD on 10 Mar 2023
Thank you very much for your evaluation! We will be glad to meet you again in our hotel!

8/10 Good

Michal

Stayed 1 night in Jan 2023
Response from DD on 25 Jan 2023
Děkujeme!

10/10 Excellent

isioma F.

Stayed 3 nights in Oct 2022
Response from DD on 30 Oct 2022
Thank you very much for your evaluation, we will be happy to meet you again at our hotel!

2/10 Terrible

Kevin

Stayed 7 nights in Jun 2022
Response from DD on 25 Jun 2022
I was sure that the evaluation will be like this, but without text I don't have what to answer to....

8/10 Good

Verified traveller

Liked: Staff & service
Good place if you fly from Prague.
The main advantage of this hotel is the near distance from the airport. The times of it's good condition passed away :)
Stayed 1 night in Oct 2019
Response from D. Dimitrov on 5 Oct 2019
Thank you for your evaluation! We believe that our condition and service corresponding with the price.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019
Response from D. Dimitrov on 11 Jun 2019
Thank you for your feedback. Kind regards,

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from D. Dimitrov on 1 May 2019
Dear guests, thank you very much for your high evaluation. We are realy happy that you enjoy your stay with us!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location was great. Steps up to hotel not great. Not a hotel for old or unfit people, just because of the steps.
Stayed 3 nights in Apr 2019
Response from D. Dimitrov on 1 May 2019
Dear guest, thank you very much for your evaluation! We agree about the stairs from the tram station to the hotel, but unfortunately situation is unsolvable.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay, the staff were very friendly and helpful, ideal for access for the city centre on the tram. Just watch the stairs down to the tram stop
Stayed 4 nights in Mar 2019
Response from Dimitrov on 3 Apr 2019
Dear Sir, thank you very much for your evaluation! We are happy when our guests are happy with them stay and looking forward for your further visits!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. For guests who have trouble walking, it is important to know that one has to climb about 70 steps from the tram stop one street below the hotel.
Stayed 2 nights in Oct 2018
Response from D. Dimitrov on 4 Nov 2018
Dear guest, thank you for your evaluation. Unfortunately you are right- here are 79 stair from/to the hotel from tram station, but also unfortunately is out of our power to solve this proble. We hope that this will not stop you to visit us again! Everything best from the hotel Wilhelm team!

8/10 Good

Robin, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely short trip.
We were in Prague for 3 nights and just needed somewhere outside of the main areas and cheap. This hotel surpassed out expectations. The staff were really nice and friendly, the area was nice enough and access to public transport was excellent. Oh and the breakfast is lovely. Both myself and my partner really liked it here and will definitely be going back.
Stayed 3 nights in May 2018
Response from Dimitrov on 25 May 2018
Dear guest, thank you very much for your evaluation! We are happy that you enjoyed Prague and our hotel and hope to meet you again!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great budget hotel - so close to Prague castle!
Great little hotel in a quiet residential area of Prague - the ideal part is you just walk down steps to main street, catch the no 22 tram and you're outside Prague castle in no time. get off explore, get back on the tram (22) and go into city centre. Simple journey back 22 tram again!!! So easy to locate. Dimitar, on the desk at hotel was great - a humorous character and full of knowledge and very helpful! I'd definitely stay here again. Good hearty breakfast too and great choices of different foods!
Stayed 3 nights in May 2018
Response from Wilhelm Team on 19 May 2018
Dear Paul, for us was a pleasure to be your hosts! Thank you for ypur evaluation and looking forward for your next visit!

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Good breakfast, good price
Good breakfast. Bed was good. Small shower. Very large hill to climb to hotel. Made it difficult with luggage. Window did not have shade so sunlight would come in very early in the morning. Good price for location on outskirts of Prague.
Stayed 3 nights in Apr 2018
Response from Dimitrov on 2 May 2018
Dear guest, thank you for your evaluation.

6/10 Okay

Verified traveller

Get ready for the stairs!
the hotel itself is ok but location is bit difficult and if you got luggage you'll suffer to climb almost 100 stairs to reach it!
Stayed 1 night in Dec 2017
Response from Dimitrov on 11 Feb 2018
Just 70 stairs! Thank you for your feedback!

4/10 Poor

Alessandro

Disliked: Staff & service, property conditions & facilities, room comfort
Low quality breakfast, noisy floor.
They start to clean the rooms and the floors before 8 AM, so you should not be late at night if you need to rest properly. The breakfast is very bad, low quality of food.
Stayed 2 nights in Jan 2018
Response from D. Dimitrov on 23 Jan 2018
Thank you for your feedback.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely worth considering this hotel
The Hotel is quite pleasant, well connected to the city by the wonderful Prague public transport system (if you aren't carrying a big bag) by that I mean the tram stop is in the street below which is accessed by a reasonably steep set of stairs, easily done with a day pack. If you are coming from the airport preinstall the Uber app and get a ride from the airport around 200 KC about $10 US. Julie the receptionist was very kind and exceptionally helpful Breakfast was good plenty of it. The room was good, shower plenty of hot water. As the room gets the morning sun darker curtains would be helpful. Great Chinese restaurant nearby and also a local cuisine restaurant as well
Stayed 1 night in Nov 2017
Dear guest, thank you for your high evaluation! We are happy that you enjoy your stay at our hotel and hope that it's not your last stay with us! Our team wish you everything best!

8/10 Good

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017
Dear Maria, thank you for your high evaluation! We hope to see you again!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect budget choice for Prague.
Our search was for a great value budget hotel for a stay in Prague. We chose the Hotel Wilhelm and we were delighted with our decision. The furnishings are basic but functional and you don't get mini bars, tea/coffee in the room etc, but at this price you shouldn't expect that. The bathroom was superb, the place was spotlessly clean and the bed was extremely comfortable. You get a good, tasty, buffet breakfast included in the price with plenty there to set you up for the day. The location was excellent, in a quiet residential street, but only 10 minutes stroll to the Strahov Monastery and some superb views over the city. A few minutes more takes you to the castle and cathedral. There is a tram stop just 200 metres away, but that is down a flight of stone steps. Easy going down, good exercise coming back up! Near the tram stop is a Bernard Pub which has terrific value food and beers. About the only criticism I could have would be that orange juice would be nice for breakfast instead of very diluted squash! Everything else was of a very good standard. We would definitely stay there again. Some guests have commented on the lift. It's certainly small, but it works fine.
Stayed 4 nights in Sep 2017
Dear Paul, thank you very much for your evaluation! Our team wish you everything best!

8/10 Good

lisa, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
My stay was very comfortable, staff very nice and helpful ,room clean ,amenities good .....😀
Stayed 1 night in Jul 2017
Response from D. Dimitrov on 22 Jul 2017
Thank you very much for your evaluation! We are happy to contribute to the satisfaction of your stay in Prague and look forward to more visits!

8/10 Good

lisa, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel staff very nice 😁
All good ...nice hotel.....very nice staff ....very helpful..
Stayed 1 night in Jul 2017
Response from D. Dimitrov on 20 Jul 2017
Dear Lisa, thank you very much for your evaluation! We are looking forward to meet you again!

8/10 Good

Hana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great service. No parking. Hotel does not provide a blue zone parking permit needed to park in the street It is very difficult to find any parking without "blue zone" parking in neighborhood.
Stayed 1 night in Jun 2017
Dear Hana, thank you for your evaluation! We understand your disappointing with the parking place, but unfortunately to get a permission for parking of no- residents is practically impossible. We hope that will have some change of this policy soon, but... Kind regards, D. Dimitrov

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a quiet area. Lots of places to eat close by
Response from Dimitrov on 23 Aug 2016
Dear guest, thank you very much for your evaluation, our team will be happy to meet you againt at hotel Wilhelm!

8/10 Good

Lenka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean and close to the castle.
The staff was super friendly and helpful. The breakfast was pretty good.
Response from Dimitrov on 19 Aug 2016
당신의 평가를 위해 대단히 감사합니다! 다시 오신 것을 환영합니다!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New emerging hotel
I had a last minute booking for this new hotel. Location was ok, its abt 20mins from city centre via tram and tram station is close by which is very convenient. The room itself was comfy but I do realise that in eastern Europe, they preferred a soft (really soft) pillow, but you could double it just in case. Breakfast here is as expected but not bad either. The staff was really helpful and pleasant.. oh and you could also relax in a sauna in the evening (only accommodate 3-4 ppl at a time).
Response from Dimitrov on 18 Aug 2016
Thank you very much for your evaluation! Welcome again!

8/10 Good

cristian, Middletown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

davide

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
internet k.o.
Stayed 6 nights in Oct 2023
Response from DD on 13 Oct 2023
As I told the Expedia assistant, I will not be blackmailed with ridiculous arguments and I will not return money due to threats of a bad rating.

4/10 Poor

Alessia

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Buona la pulizia e la zona , vicina al centro Ma la doccia era rotto uno sportello e c’era il rischio di allagare il bagno, la Wi-Fi non sempre andava e la colazione molto scarsa
Stayed 7 nights in Aug 2023
Response from DD on 31 Aug 2023
In case that is a problem with the equipment we are able to solve it if you inform us about it, otherwise how to know this, yes after your check-out the housekeeping found there is a problem and now everything is ok. Breakfast is corresponding with the price and the breakfast traditions here.

6/10 Okay

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Für den Preis alles gut. Man ist innerhalb von 30 min in der Innenstadt. Frühstück könnte besser sein
Stayed 7 nights in Aug 2023
Response from DD on 12 Aug 2023
For this price, the breakfast could not be better, also if you write that everything is ok for this price why is the evaluation bad?

8/10 Good

Guillaume

Travelled with family
Liked: Staff & service, property conditions & facilities
OK ;)
L'hôtel était OK ;) . Le personnel sympatique. Tramway à proximité. Pour la voiture, il y a une rue juste à côté de l'hôtel où on peut la garer pour la nuit. Si on envisage de visiter Prague la journée, le mieux est de la garer pendant la jour sur un parking P+R. C'est très pratique
Stayed 3 nights in Jul 2023
Response from DD on 5 Aug 2023
Merci beaucoup!

8/10 Good

WAI YEE

Stayed 1 night in Jul 2023
Response from DD on 5 Aug 2023
Thank you very much!

10/10 Excellent

Petra

Stayed 6 nights in Jul 2023
Response from DD on 16 Jul 2023
Děkujeme!

4/10 Poor

Jeong mu

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
직원분들은 친절하지만 샤워 부스도 고장나 있고 선풍기도 미니 선풍기인데다가 냉장고도 없고 방도 다락방 같은 곳으로 배정되어 불편했음
Stayed 2 nights in Jul 2023
Response from DD on 9 Jul 2023
안녕하세요, 저희는 에어컨과 냉장고가 있는 객실을 제공하지 않습니다. 즉, 기대할 수 없으며 다른 가격으로 다른 호텔을 선택할 수 있습니다.물론. 객실에 고장이 났을 경우 직원에게 알려주시면 최선을 다해 수리해드리겠습니다. 그렇지 않으면 평가가 무의미합니다.

6/10 Okay

Katlen

Liked: Staff & service, property conditions & facilities
sehr saubere Zimmer und Bad, die Türen verbreiten schrecklichen Lärm, weil sie nicht gedämmt sind, nicht sanft schließen (Gäste müssen zum Schließen (!) den Schlüssel nutzen oder sie zuknallen). Das Reinigungspersonal rumpelt mit dem Utensilienwagens morgens über die Gänge und macht Lärm. Die Aussicht auf einer Seite ist genial, über die Stadt. Leider fehlen ein Restaurant zum Drin-Sitzen abends und eine Möglicheit zum Draußen-Sitzen. Preis-Leistung ist okay.
Stayed 3 nights in Jun 2023
Response from DD on 27 Jun 2023
Thank you!

4/10 Poor

Masato

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2023
Response from DD on 20 Jun 2023
Good day, if there is not any explanation about your unsatisfaction, I'm not able to give any comment. Have a nice day...

8/10 Good

Frank

Stayed 9 nights in Jun 2023
Response from DD on 20 Jun 2023
Thank you very much for your evaluation!

8/10 Good

Ginia

Travelled with family
Liked: Cleanliness, staff & service
Udsigten ud over Prag.var fantastiske. Fra 2 sal. Trappetrin var for høje et par steder på Hotellet
Stayed 5 nights in Apr 2023
Response from DD on 19 Apr 2023
Thank you for your evaluation.

8/10 Good

Harri

Liked: Cleanliness
Disliked: Amenities
Positiivista: Edullinen, rauhallinen, aamiainen, hyvät kulkuyhteydet, alueella ruokakauppoja/ ravintoloita lähellä. Negatiivista: huoneet kulununeet joskin muuten siistit, alussa huoneen maksun kanssa ongelmia mutta lopulta sekin onnistui, etäisyys keskustaan pitkä mutta kulkuyhteys hyvä
Stayed 5 nights in Apr 2023
Response from DD on 17 Apr 2023
Thank you for your evaluation! We are happy that you enjoy your stay at hotel Wilhelm!

8/10 Good

alessandro

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lo consiglio. Ben servito. Zona 6
Stayed 3 nights in Mar 2023
Response from DD on 29 Mar 2023
Mille grazie! È stato un piacere per noi!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Soldi spesi bene
Ottimo rapporto qualità/prezzo
Stayed 3 nights in Aug 2022
Response from DD on 18 Aug 2022
Grazzia mille!

8/10 Good

Andrea

Business traveller
Liked: Cleanliness, staff & service, amenities
Die Einrichtung ist zwar etwas alt, dafür war aber alles sauber. Das Hotel liegt ca. 25 Minuten Fußweg vom Stadtzentrum entfernt und es ist trotzdem ruhig.
Stayed 4 nights in Jun 2022
Response from DD on 27 Jun 2022
Vielen Dank für Ihren Besuch und Ihre Bewertung, wir hoffen, Sie wiederzusehen!

2/10 Terrible

SONIA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien comunicado pero muy antiguo. Sin persianas ni cortinas qué den oscuridad. Desayuno escaso muy escaso
Stayed 2 nights in May 2022
Response from DD on 23 Jun 2022
Thank you for your evaluation, all of our servises are corresponding to the price, thank you for your understanding.

10/10 Excellent

Radek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from DD on 16 Apr 2022
Děkujeme!

6/10 Okay

Daniel

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2022
Response from DD on 8 Mar 2022
Děkujeme za recenze.

8/10 Good

Réka

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2021
Response from DD on 5 Aug 2021
Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I strongly recommend here to young travelers. Super clean, calm, and very reasonable price. Here is just 1/3 price, compared with other big hotels in the middle of city. One short-point is a little bit far distance between the main tour sites. To the Old Town, it takes around 20 minutes by Tram. However Trams come within every 5 minutes, so there was no problem at all to go somewhere. The strongest point of this hotel is the breakfast. I had never expected that much nice quality meals based on the price, but every breakfast was just beyond my expection. So many kinds of fresh stuffs. So when I visit Prague again, I'll definitely choose this hotel again.
Stayed 5 nights in Mar 2020
Response from Dimitrov on 7 Apr 2020
Dear guest, thank you very much for your evaluation! Of course we will be happy to meet you again at our hotel!

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Kaba Resepsiyonist
Resepsiyonist çok kaba bir insandı. Kendisine wifi var mı diye sorduk. Bir dayak yemediğimiz kaldı. Üstüne üstlük otel sahibi bu kaba resepsiyonisti bize karşı savunmaya kalktı. Genel olarak temiz bir otel ama sabahları inanılmaz fazla ses oluyor. Çift kişi kalmak istediğiniz ikiz yatak değil birleştirilmiş yatak veriyorlar bu da konforsuz oluyor. Kahvaltı çok erken başlayıp erken bitiyor. Bir daha bu oteli tercih eder miyim bilmiyorum.
Stayed 2 nights in Feb 2020
Response from D.D. on 7 Mar 2020
Thank you for your feedback! We offer twin rooms on request, this is not a problem. Breakfast is from 7:00 until 9:30 because most of our guests are business travellers or have some tours and prefer to take them breakfast earlier, but please, I give my apologies that wasn't suitable for you. According the situation with the receptionist, unfortunately my opinion is still the same- he kept internal rules of the hotel some of which we are not able to change. Geri bildiriminiz için teşekkür ederiz! Talep üzerine iki yataklı odalar sunuyoruz, bu bir sorun değil. Kahvaltı 7: 00'dan 9: 30'a kadardır, çünkü konuklarımızın çoğu iş amaçlı seyahat eden kişilerdir veya bazı turlar yapar ve daha önce kahvaltı etmeyi tercih eder, ancak lütfen, sizin için uygun olmayan özürlerimi veriyorum. Resepsiyonist ile duruma göre, ne yazık ki benim görüşüm hala aynı - o bazı iç değiştirmek mümkün değildir otelin iç kuralları tuttu.

6/10 Okay

Pier Luigi

Liked: Cleanliness, property conditions & facilities
Natale a praga
Stanza piccola ma bagno nuovissimo. L unica pecca la collazione troppo scandente. Non c era nemmeno latte caldo o cappuccino per non parlare di dolci o cornetti neache l ombra. Personale freddo. Posizione vicino alla fermata metro ottima. Prezzo qualità più che buono. Non si paga molto
Stayed 4 nights in Dec 2019
Response from D. Dimitrov on 9 Jan 2020
Ci sono stati 3 tipi di prodotti da forno dolci ogni giorno durante il tuo soggiorno, latte in polvere che hai potuto chiedere chiedendo roba, ma il cappuccino secondo i tuoi desideri (da una macchina speciale, senza capsule) non è in grado nel nostro hotel. Siamo garni hotel a basso budget e i nostri servizi corrispondono a questa definizione.

6/10 Okay

Yamelin

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Sep 2019
Response from Dimitrov on 10 Oct 2019
Thank you for your evaluation!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from D. Dimitrov on 14 Sept 2019
Thank you for your evaluation! We are glad to see that you were satisfied with your stay at hotel Wilhelm and will be happy to meet you again.