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Reviews of Residence St. Havel Prague Old Town

4 out of 5
Residence St. Havel Prague Old Town
Havelská 500/25, Prague

Reviews

8.6

Excellent

Rating 10 - Excellent. 92 out of 184 reviews" "
Rating 8 - Good. 57 out of 184 reviews" "
Rating 6 - Okay. 21 out of 184 reviews" "
Rating 4 - Poor. 11 out of 184 reviews" "
Rating 2 - Terrible. 3 out of 184 reviews" "

8.8/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

TapouT

Liked: Cleanliness, property conditions & facilities
Very helpful staff at check in. A little hard to find at first but so is most places in the heart of old town Prague. Very spacious rooms. And no harrassment about checking out exactly at 10am which was nice. In fact it was the reason I booked two additional nights at the hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

rosa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Is just around the corner of the old clock! Beautiful place, bigger than it looks in the pictures.

6/10 Okay

Olena

Liked: Cleanliness
Disliked: Room comfort
Ask about construction noise
The place was great. Spacious. Central. Problem checking is as the code we received didn’t work and we ended up in a totally different apartment. Which was great until the mornings when construction was going every day. Veronika finally did help us to move so we had quiet for 2 of our 6 nights.
Stayed 6 nights in Jan 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Dec 2023

8/10 Good

Linda

Travelled with family
Liked: Cleanliness
The property is in an excellent location in Old Town, right near the square and many tourist attractions. Lots of restaurants and shops. The property was more like an apartment rental than a hotel. Staff only there 10am-3pm, no housekeeping, and you get a code for all doors which sometimes was hard to work. Also, the elevator was broken so we had to bring our luggage up 3 floors.
Stayed 2 nights in Oct 2023

10/10 Excellent

Graciela, San Francisco

Liked: Cleanliness, amenities, property conditions & facilities
This place is in the heart of the old town It is beautiful No roon service It is like Airnb Five stories up tje stwirs Not for people with mobility issues
Stayed 3 nights in Oct 2023

10/10 Excellent

John

Best thing about St. Havel is the location, just steps from everything in Old Town. Easy walk to Lesser Town too. Our apartment even had a clothes washer! Really helpful if you have extra guests.
Stayed 13 nights in Oct 2023

8/10 Good

Marty

Stayed 1 night in Oct 2023

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, room comfort
1st trip to Europe
It was in a fantastic location and close to train station 15 minute walk. Large space
Stayed 3 nights in Sep 2023

10/10 Excellent

Jean

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Sep 2023

8/10 Good

Liwayway A

Liked: Cleanliness, property conditions & facilities
It’s home away from home!
Stayed 3 nights in Sep 2023

10/10 Excellent

Michelle

Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the access to everything - especially the pub right across the hall!

10/10 Excellent

Dally

Liked: Cleanliness, room comfort
Lovely apartment
Stayed 2 nights in Jul 2023

8/10 Good

Savitha, Sunnyvale

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Nice Property and close to old town.
Stayed 3 nights in Jul 2023

10/10 Excellent

Jessica, Plymouth

Liked: Cleanliness, amenities, property conditions & facilities
This place was gorgeous! Perfect location, spacious, and the communication and helpfulness was great!
Stayed 1 night in Jul 2023

2/10 Terrible

hari krishna varma

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Pros- Excellent loc just steps away from time square Loved the proximity to everything. My kids enjoyed the stay whenever they feel tired after wandering around they came bk rest few mts and went bk again Bonus farmers market down stairs & mini Marts too to get necessary stuff Loved venue cafe - all healthy options literally next to the property And Starbucks and many places to eat and chill Checked in late night coz our flight was delayed and emergency service answered & provided access to property 13-15 mt walk to Charles bridge and new town square sigh seeing tours are next door Cons- Booked this property coz it has elevator as we have huge suitcases for party of 4 and as it’s very close to time square but elevator was broke for our 2 nights stay and was not addressed …we ended up carrying all luggage to 3 rd floor and bk down Refrigerator smelled horrible so v didn’t end up using it coz it’s not at all in good condition Tried communicating with front desk but there was a student that day and she didn’t cared much and didn’t have enough knowledge about surroundings too When asked for grocery store she pointed very far away ones but in fact there are a lot next door that we found on our walks. Emergency service personnel is more responsive than local personnel at Checkin /reception Checkout is seem less & lady at reception is nice that day Overall we liked the location than anything else lots to do outside
Stayed 2 nights in Jul 2023

10/10 Excellent

douglas

Liked: Cleanliness, amenities, property conditions & facilities
Amazing unit! We stayed on the top fifth floor and it’s about 1500 ft.². Highly recommend this property! Are very flexible staff as well!
Stayed 2 nights in Jun 2023

10/10 Excellent

Maria

Travelled with family
Liked: Amenities, property conditions & facilities
One of the bed had hairs under the cover
Stayed 4 nights in Jun 2023

8/10 Good

KYONG AE

Stayed 2 nights in Jun 2023

10/10 Excellent

Rebekah

Liked: Cleanliness, amenities, property conditions & facilities
What a beautiful location and room! Very clean! Nice and easy check in and coded rooms so no loosing keys! Bed was like sleeping on air! Had everything we needed in the room. Couldn’t have been happier! Would and have recommended this lovely hotel! Was within walking distance of a lot of things we wanted to do.
Stayed 2 nights in May 2023

8/10 Good

asher

Liked: Cleanliness, property conditions & facilities
The location is great ,the place is clean and the receptionist was nice.
Stayed 7 nights in Mar 2023

10/10 Excellent

katarina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had nice view we saw clocktower from window and the apartment was huge and very nice
Stayed 6 nights in Jan 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Pre Christmas break with friends
Absolutely central for everything, apartment well equipped with everything you need, beds very comfortable. The accommodation was very warm and we had to turn it down a tad on arrival. The key code was a bit confusing to start with but once shown piece of cake. Very enjoyable stay with 4 other couples in adjoining apartments and all all us would definitely recommend these apartments .
Stayed 5 nights in Dec 2022

10/10 Excellent

Syed, franklin

Liked: Cleanliness
Great value for money.
Stayed 7 nights in Oct 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Best location,
Stayed 4 nights in Sep 2022

8/10 Good

MARZENA

Travelled with family
Liked: Property conditions & facilities
The apartment is really spacious and located in the heart of Prague, you can do a lot of sightseeing on foot and spend wonderful evenings in the city centre. On the other hand, it can be quite noisy at night because of the nightlife downstairs. What I missed was some entertainment for kids (TV offered no channels to watch )
Stayed 4 nights in Aug 2022

8/10 Good

Monserrath

Stayed 3 nights in Aug 2022

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The apartment has a lot of space, very well located! That is its main asset. Personnel was very responsive and kind and they even let us check out later because we needed to use internet for work. I totally recommend
Stayed 3 nights in Jul 2022

10/10 Excellent

Marsha

Travelled with family
Liked: Cleanliness, room comfort
Wonderful!
It was wonderful! A very central location!
Stayed 4 nights in Jul 2022

10/10 Excellent

dagan

Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2022

8/10 Good

Steven

Liked: Cleanliness, amenities, property conditions & facilities
I had trouble finding the property. The sign was way too small. Eventually, I figured out how the addresses worked in Prague and it was at the correct address. The "back" entrance had a better sign. They provided a washing machine, but no drier. I guess you hang the clothes to dry. Otherwise, the place was great!
Stayed 3 nights in May 2022

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, room comfort
Perfect location
Really lovely place and perfect location to explore Prague. Would definitely stay here again.
Stayed 4 nights in Mar 2022

8/10 Good

George

Disliked: Cleanliness, room comfort
Could be better
I went solo, the kitchen still had old used wine and water bottles in the cupboard, which was concerning since it’s covid. Also, as I was marked as a solo traveller, I was given a single size duvet and one pillow on the double bed, very odd. The spare in the cupboard was not possible to use as it had no sheets on it. Otherwise, the place is positioned amazingly well
Stayed 2 nights in Nov 2021
Response from Katerina on 13 Dec 2021
Thank you for your review. We apologize for the untidy garbage. We'll work it out with the cleaning lady.

10/10 Excellent

Mayra Judith, CORONA

Liked: Cleanliness, property conditions & facilities
Clean, safe and close to main attractions
Stayed 4 nights in Oct 2021
Response from Katerina on 13 Dec 2021
Thank you for your review. See you next time.

8/10 Good

yechezkel

Liked: Cleanliness, room comfort
בסך הכול מעולה
The apartment is very spacious. Fun to be in it. The cleanliness was just fine too, and the service was excellent. A bit lacking in the form of management of the place, and also the communication with the clerk is a bit problematic. Did not respond to messages. But overall it was a really good experience.
Stayed 2 nights in Sep 2021
Response from Katerina on 5 Oct 2021
Thank you for your review. We are looking forward to your next visit.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Room comfort
Stayed 5 nights in Sep 2021
Response from Katerina on 5 Oct 2021
Thank you for your review. We are looking forward to your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness
Location was perfect.
Stayed 6 nights in Feb 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities
Great location but the inhouse staff have no customer service skills. Washing machine not working - would not fix. Breakfast included in rate and clearly stated on confirmation, this was not provided!
Stayed 4 nights in Oct 2019

8/10 Good

Toni

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Nice apartment
The apartment was very nice, in old town, close to everything. The manager at the front desk was very nice and helpful. Well secured entrance. My only issue was with the fabric chair seats that were filthy. I did let the manager know and she said they would be sent out to be cleaned and that the cleaning ladies should have told her that they needed to be cleaned. Beds comfortable and clean.
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Stayed 4 nights in Oct 2019

4/10 Poor

Verified traveller

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The hotel room itself I stayed in was nice but had no room cleaning in 3 night stay didn’t get any fresh towels etc the receptionist was rude and arrogant let the hotel down but the room was nice
Stayed 3 nights in Oct 2019

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Location excellent Speace was more than enough Comminication wasnt great and check in was delayed. Noise from local bars at night and in yhe morning was frustrating
Stayed 1 night in Sep 2019

10/10 Excellent

Audrey

Liked: Staff & service, property conditions & facilities, room comfort
Great location and good size apartment
Great location. Could have used a little sweeping but otherwise clean.
Stayed 3 nights in Aug 2019

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and great room
It was all great! Great location, bedroom, kitchen all good!
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Beware!
Beds and bedding terrible...not deluxe as advertised. Sofa bed terrible! Service is horrible. Don’t ask for extra bedding or extra hangers as they won’t give them to you. Situated next to Hooter’s Bar so very noisy. No soap in the room, had to ask for it. Wifi drops off.
Stayed 5 nights in May 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was in a fantastic location but the noise from the nearby Hooters made it difficult to sleep at night.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Location, price, cleanliness, large expansive suite
Stayed 3 nights in May 2019