Loveland Hotel Guide - Promenade Shops at Centerra hotels in Loveland, United States of America.

"Power went out around midnight. No backup system to atleast run the main floor? Poor planning..."

"Great stay!"

"We love staying here. "

"The manager was rude, looked very unprofessional and not clean. The room smelled really bad and when I complained on check in they claimed they didn’t have another one available. The room was very dirty, the sheets were nasty and had stuff all over them. They wouldn’t give me new ones, the bathroom fan was broken and the fixture was hanging off, the heater/ac was taped on but would fall off and had a nasty smell when running. The stove top made a funny smell while using and would make you nauseous. When I told the manager her reply was it’s you and you smell. The whole hotel stunk and had a weird smell. The housekeeping and maintenance staff ignored you and were very rude and unprofessional. They had as much training as probably the manager which was none. The manager Zoie had no experience and should be kept away from dealing with any people as she is very rude! She also claimed we knew someone there and took my sisters ID and showed it to another guest to see if she knew her which is against the law. You are not allowed to show any person stuff to anyone. I wouldn’t be surprised if she would do that with a credit card if she did that with an ID. There was broken bottles and dog feces all over the outside property due to no pop bags or anyone picking up after their dogs. When I asked to talk to someone above Zoie they wouldn’t give us a number or tell us who the general manager was. I would highly avoid this property!"

"YES GREAT BREAKFAST "

"The breakfast has a good variety of options. The staff was friendly and helpful. We didn’t get the chance to use the pool or hot tub, but it looked in good repair. The rooms were clean and well maintained. Fabulous nights sleep!"

"parking easy food fresh"

"The room was what was needed and met my needs. I am grateful for the stay. "

"Bed was so hard we hardly slept but everything else was amazing friendly staff "