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Hotel Palace Puebla

3.0 star property
Guests sip cocktails at the hotel bar, admire local artwork, and enjoy personalized service from the attentive staff.

Choose dates to view prices

Just steps from Puebla Cathedral, Hotel Palace Puebla offers an artistic atmosphere with an on-site art gallery, shopping, and a welcoming bar. Free WiFi keeps guests connected, while the concierge team crafts meaningful daily itineraries.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Bar
  • Room service
The current price is €25
includes taxes & fees
31 May - 1 Jun

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About this property

Hotel Palace Puebla

  • Hotel near Zócalo de Puebla
  • Located close to Puebla Cathedral and Puebla Convention Center, Hotel Palace Puebla provides an art gallery on-site, a shopping centre on-site and a bar. In addition to a restaurant, guests can connect to free in-room WiFi.
  • You'll also enjoy perks such as:
    • Free self-parking and valet parking
    • Breakfast (surcharge), luggage storage and a lift
    • Tour/ticket information, smoke-free property and a front desk safe
  • Room features
  • All 60 rooms have comforts such as laptop-friendly workspaces, in addition to amenities such as free WiFi.
  • More amenities include:
    • Bathrooms with hairdryers
    • 32-inch flat-screen TVs with satellite channels
    • Fans, daily housekeeping and desks

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Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 6:00 PM

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Fee for to-go breakfast: approximately MXN 100 to 250 for adults and MXN 100 to 250 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Is Hotel Palace Puebla pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Palace Puebla?

As of 22 May 2026, prices found for a 1-night stay for 2 adults at Hotel Palace Puebla on 31 May 2026 start from €25, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Palace Puebla?

Self-parking and valet parking are free at this property.

What time is check-in at Hotel Palace Puebla?

Check-in start time: 2:00 PM; check-in end time: 6:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Palace Puebla?

Checkout is at noon.

Where is Hotel Palace Puebla located?

Located in Puebla Historic Center, this hotel is within a 10-minute walk of Zócalo de Puebla, Puebla Cathedral and Puebla Convention Center. Fort Loreto and Centro Expositor are also within 2 mi (3 km). Puebla–Cholula Tourist Train Terminal is 22 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.2

Very good

8.6

Cleanliness

8.8

Location

8.4

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 212 out of 505 reviews
Rating 8 - Good. 174 out of 505 reviews
Rating 6 - Okay. 69 out of 505 reviews
Rating 4 - Poor. 22 out of 505 reviews
Rating 2 - Terrible. 28 out of 505 reviews

Reviews

Verified

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Good Place
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Alonso

Liked: Cleanliness, property conditions & facilities
Bring your own elevator because theirs does not work. Very friendly & helpful staff. Great location.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to all and a very good price

I speak Spanish, I sensed many staff did not. It was nice to have the restaurant. My room had a fan and I used it every day. It would not cost much for the hotel to put them over the beds. On Friday, Sat all the people came from Mexico city. They were lively but respectful, you could sleep. The bed was firm but comfortable. T.V reception was not good. The towels were 100 cotton very nice. The elevator was fast.
Stayed 4 nights in Apr 2025
Verified

6/10 Okay

Jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was wonderful!
Stayed 1 night in Sep 2024
Verified

8/10 Good

Mario

Liked: Cleanliness, staff & service, amenities
Good
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal amable
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 6 nights in Feb 2023
Verified

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location you can get to the zocalo and Mercado in just about 5 minutes walk
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Jose Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 2 nights in Sep 2025
Verified

4/10 Poor

Francisco

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
I just stayed one night because it didn't worth the money that i paid, and i was planning to stay 5 nights , no recommend
Stayed 5 nights in Apr 2025
Verified

8/10 Good

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Jul 2025
Verified

8/10 Good

Augusto

Liked: Staff & service, property conditions & facilities
Ok
Stayed 1 night in Jan 2025
Verified

8/10 Good

Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo un pequeño detallé se escucha toda la noche una especie de bomba trabajando
Stayed 1 night in May 2026
Verified

6/10 Okay

Gulmaro

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
No cuenta con estacionamiento y en la publicación te dicen que si
Stayed 1 night in Apr 2026
Verified

8/10 Good

JOSE MANUEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Olía a baño, aún así que tenía cerrada la puerta del baño, de ahí en todo muy bien
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Andony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 1 night in May 2026
Verified

4/10 Poor

YAJAIRA PALOMA CAMACHO

Disliked: Cleanliness, amenities, property conditions & facilities
Hotel con muy buena ubicación, mi habitación era una sencilla, demasiado calor, muy sofocado, cuenta con ventilador peeo no corre el aire debido a que tiene una centanita muy pequeña, era doficil descansar. El hotel es viejo por lo tanto la habitación olia mal, el baño no esta en opti.as condiciones. La cama incomoda. No lo recomiendo.
Stayed 4 nights in Apr 2026
Verified

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación
Stayed 1 night in Apr 2026
Verified

8/10 Good

Carlos

Liked: Cleanliness, staff & service
Disliked: Amenities
La limpieza no es su fuerte, el internet no llegaba a la habitación y el drenaje olía mucho
Stayed 1 night in May 2026
Verified

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien
Stayed 6 nights in May 2026
Verified

10/10 Excellent

Andrea del Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación limpia, muy céntrico, el único inconveniente es que se escucha lo de otros cuartos
Stayed 2 nights in May 2026
Verified

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Sin Problemas.
Stayed 1 night in Apr 2026
Verified

6/10 Okay

Amanda

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
El hotel se encuentra muy bien ubicado, a espaldas de la plaza principal. Respecto a la habitación, me asignaron una bastante rústica y descuidada. La ropa de cama muy anticuada y la cortina del baño estaba sucia y con moho. No se parecía en nada a las imágenes de la publicación. Por otro lado, tienen estacionamiento pero hay que dejarlo en el valet, no es de autoservicio.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Joselito

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación, limpio,cumplió con la expectativa.
Stayed 1 night in Apr 2026