Puerto Blest Hotels

"Mal servicio al cliente, las fotos son un engaño a la realidad. El servicio a cargo de personas que no saben del servicio al cliente. Cogimos un resfrío, nunca funcionó el calentador. "

"The property was beautiful, the staff were so nice and helpful, the breakfast buffet was delicious and the views were great!"

"Unfortunately the hotel structure makes it difficult to describe the hotel as a boutique experience.It was fine for 2 nights,great walking nearby,but the finish of the hotel is poor.Having read previous reviews the management have improved many of the previous complaints.Air conditioning was in the rooms,breakfast buffet was topped up regularly etc.Its the finish of the hotel that is poor,flooring,shower flooded bathroom etc.None of this is the fault of the staff but the design & build.No easy fix"

"Great staff "

"Gorgeous hotel with privileged lakeside views and spacious rooms. Extremely attentive staff made our stay feel special. Our favorite hotel in Villa la Angostura. Highly recommend. "

"Ok"

"Do not stay here. Grossly overpriced. We were literally the only single guests in the entire hotel which was incredibly creepy and made us feel unsafe. The owners of the hotel live there, and they were about the property throughout our stay which was weird. They are terrible at communication and messed up a lot of things for us, which cost us real money as well. Their concierge efforts are horrible and communication was very difficult. This was also the middle of their high season so there are no excuses. Incredibly Understaffed and it felt like a ghost town there. The property is very beautiful; that is the only redeeming part of Villa Beluno. They also ruined multiple very nice garments of clothing of mine after I sent them out for dry cleaning, to which they then washed and folded instead, completely ruining the garments. They acknowledged the error that they made multiple times, After then promising to pay for them, they have no informed me that they won’t be doing so. Borderline criminal. They also refused to open the gate for me to leave the property for not wanting to sign the additional charges for the stay, which felt like they were holding me hostage. Again, felt very unsafe and bizarre. Low class individuals in the owners. I gave them every chance to redeem themselves but they failed at every juncture and that is their own judgement call. "

"I stayed in the hotel for 1 night . Everything was great except for 1 thing: the check out time was 10am. Most of the hotels I stay at have an 11am or noon check-out time. We advised the staff that they should consider changing it to 11am at least."