Exterior
Check availability

Reviews of Grand Residences Riviera Cancun - All Inclusive

5 out of 5
Grand Residences Riviera Cancun - All Inclusive
Blvd. El Cid, Unidad 28 Lote 1-01, Manzana 20 Supermanzana 3, Puerto Morelos, QROO

Reviews

9.6

Exceptional

Rating 10 - Excellent. 856 out of 1000 reviews" "
Rating 8 - Good. 92 out of 1000 reviews" "
Rating 6 - Okay. 32 out of 1000 reviews" "
Rating 4 - Poor. 11 out of 1000 reviews" "
Rating 2 - Terrible. 9 out of 1000 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Keren

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The transportation to and from the airport was included and pleasant. The dining options were limited. There were two restaurants. The Italian restaurant was getting ready to open on the last day of our stay. I expected more from a resort of its caliber. We were made aware that we would have a concierge for our entire stay. It was difficult to get ahold of him and when he was off, we were not aware of who we could contact. We were swept away to a timeshare presentation that left little to be desired and a sour taste in our mouths. It was a very long presentation and although we mentioned we had to get back to our children they would not allow us to leave. We would never sit through a timeshare presentation again and I would recommend you don't either. It was a scary event and made the remaining time of our stay uncomfortable. The beach access was decent but some algae.

8/10 Good

Siegfried

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

Idan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One of the best places we have ever been to. Quiet (no loud and crazy teenagers) No music blasting at 10PM, great service and a place to relax! Staff is friendly and the place is super clean! Thank you!
Stayed 4 nights in Feb 2023

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice resort. Quiet, clean, and friendly helpful staff. Would have liked a bigger selection of food and entertainment.
Stayed 5 nights in Jun 2023

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was just perfect. Every meal was served with the best staff. Everything was plated beautiful and the tables were amazing. The all inclusive was over the top. I would definitely return in the future.
Stayed 5 nights in Jun 2023

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I stayed here for our 25th Anniversary. We had the most amazing time during our stay. Thank you to the friendly and amazing housekeepers, to the hard-working staff (Kevin & Jose) at the Heaven Beach Bar, to the wonderful staff at Flor de Canela & El Faro Grill, and our resident assistant, Liza, and to the rest of the Lobby reception staff. I could not recommend a more amazing place to stay if you want quality service, beautiful grounds and views, and the most amazing people you'll ever meet. Thank you
Stayed 5 nights in Jun 2023
Response from Alberto V. on 12 Jul 2023
Dear Shawn,Thank you for taking the time to write a review recognizing the quality and service of Grand Residences.We're pleased to learn that you chose our resort to celebrate such a special occasion. Delighting our guests is one of our main objectives and we are very pleased that you and your family were able to enjoy this experience in every area of our resort.We look forward to welcoming you again in the near future.Best regards.

10/10 Excellent

DEBORAH KAY, sun city center

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Grant

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I can’t say enough about this property and our experience overall. My wife and I went on our honeymoon to grand residence and had an unforgettable time. During our time the place was constantly being cleaned, our room was kept up at least twice per day, and staff is very friendly. The only negative thing I have to say is that there are many suggestions/rules that were left unsaid, and it took us a few days to discover them. A bit more of an orientation would have been appreciated, especially for new travelers to the area such as ourselves. I highly recommend setting your reservations and planning your stay on the first night so that events and reservations don’t fill up. If you were looking for a clean, quiet, relaxing, high-quality stay with excellent service, this is the place for you. You won’t be disappointed.
Stayed 6 nights in May 2023
Response from Alberto V. on 12 Jul 2023
Dear Grant,Thank you for taking the time to write a review recognizing the quality and service of Grand Residences.We're glad to learn that you chose our resort to celebrate such a special occasion. Delighting our guests is one of our main objectives and we are very pleased that you and your family were able to enjoy this experience in every area of our resort.We look forward to welcoming you again in the near future.Best regards.

10/10 Excellent

Alex Antonio

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

JORGE, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023

10/10 Excellent

Sandra, Lubbock

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing. We felt like VIP’s. Words cannot express the service and accommodations that the resort provides.
Stayed 4 nights in May 2023
Response from Alberto V. on 21 Jun 2023
Dear Sandra,Thank you for taking the time to post about your experience at Grand Residences.We're glad to learn you and your family had a 5 stars experience during your recent visit. We always strive to provide our guests with the highest satisfaction levels available and it is pleasant to learn we achieved this goal with you.We look forward to welcoming you back during your next visit to the Mexican Caribbean.Warm regards.

10/10 Excellent

tony k

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was excellent
Stayed 5 nights in May 2023
Response from Alberto V. on 21 Jun 2023
Dear Tony K,Thank you for taking the time to post about our resort.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property Food is great is amazing and I would go back anytime
Stayed 5 nights in May 2023
Response from Alberto V. on 21 Jun 2023
Dear Robert,Thank you for taking the time to post about our resort.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

10/10 Excellent

Jarrod

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was blown away by the resort and the staff. They go the extra mile to make sure you have everything you need for a great stay. We’re already planning our return visit.
Stayed 3 nights in May 2023
Response from Alberto V. on 21 Jun 2023
Dear Jarrod,Thank you for taking the time to post about your experience at Grand Residences.We're glad to learn you and your family had a 5 stars experience during your recent visit. We always strive to provide our guests with the highest satisfaction levels available and it is pleasant to learn we achieved this goal with you.We look forward to welcoming you back during your next visit to the Mexican Caribbean.Warm regards.

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot, staff really make this property special. They really do go above and beyond to make your stay a awesome. Food… breakfast and lunches were perfect… dinners not so much… the bbq, taco Tuesday, and seafood buffet didn’t meet a 5* rating. Really need to reconsider dinner menu and quality.
Stayed 5 nights in May 2023
Response from Alberto V. on 21 Jun 2023
Dear Denise,Thank you for taking the time to post about our resort.It is our pleasure to learn you've enjoyed your recent visit and that your experience was positive.We look forward to welcoming you during your next visit to the Mexican Caribbean.Warm regards.

10/10 Excellent

Shaun

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The resort and their staff are amazing! Everything was perfect for our entire stay. Amazing food, and the attention to detail throughout the entire resort was impressive.
Stayed 4 nights in May 2023
Response from Alberto V. on 24 May 2023
Dear Shaun,Thank you for taking the time to write a review recognizing the quality and service of Grand Residences.Delighting our guests is one of our main objectives and we are very pleased that you and your family were able to enjoy this experience in every area of our resort.We look forward to welcoming you again in the near future.Best regards.

10/10 Excellent

Leonard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing! The staff was pleasant and very professional. The room was clean. The food was absolutely delicious ever day we were there. I highly recommend this property
Stayed 5 nights in May 2023
Response from Alberto V. on 24 May 2023
Dear Leonard,We appreciate you taking the time to share your experience at Grand Residences.We are happy that you enjoyed the friendly service of our staff, the cleanliness of the facilities, and the delicious dining options. It is a pleasure to know that we have met your expectations.Comments like yours motivate us to continue offering the best possible service.We look forward to hosting you and your family again next time.Best regards.

10/10 Excellent

Shawn

Stayed 4 nights in May 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2023

8/10 Good

Jakub, Hamburg

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet place with a lot of retired owners
Stayed 8 nights in Apr 2023
Response from Alberto V. on 11 May 2023
Dear Jakub,Thank you for taking the time to post about our resort.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

10/10 Excellent

Lagrace

Stayed 5 nights in Apr 2023

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
This was our first—but definitely not our last—trip to the Grand Residences. Friendly, knowledgeable staff, a wonderful, laid-back atmosphere, clean, elegant rooms, and excellent dining options made our stay terrific. This really is a hidden gem.
Response from Alberto V. on 21 Jun 2023
Dear Benjamin,Thank you for taking the time to write a review recognizing the quality and service at Grand Residences.Delighting our guests is one of our main objectives and we are very pleased that you and your family were able to enjoy this experience in every area of our resort.We look forward to welcoming you again in the near future.Best regards.

10/10 Excellent

Elena

Liked: Staff & service, amenities, property conditions & facilities

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is absolutely fantastic. The hospitality and service, generosity and attentiveness of the staff helped to make this the perfect getaway. We will definitely be back!
Stayed 3 nights in Apr 2023

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Apr 2023
Response from Alberto V. on 17 May 2023
Dear Jeremy,Thank you for taking the time to post about our resort.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

10/10 Excellent

Gunnar, Bismarck

Stayed 7 nights in Apr 2023

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with exceptional service. Will definitely be returning. Staff was very attentive and professional. Rooms were very clean and well appointed. Very nice beach. Fun activities on site and excellent food options. Loved it.
Stayed 5 nights in Apr 2023
Response from Alberto V. on 16 May 2023
Dear Pamela,We appreciate you taking the time to share your experience at Grand Residences.We are happy that you enjoyed the beautiful facilities and the incredible service of our staff. It is a pleasure to know that we have met your expectations.Comments like yours motivate us to continue offering the best possible service.We look forward to hosting you and your family again next time.Best regards.

10/10 Excellent

Vadim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was quiet, clean and food was amazing. I enjoyed my vacation
Stayed 7 nights in Apr 2023
Response from Alberto V. on 5 May 2023
Dear Vadim,We appreciate you taking the time to share your experience of our resort.We are happy that you enjoyed the delicious food and the beautiful accommodations. It is a pleasure to know that we have met your expectations.Comments like yours motivate us to continue offering the best possible service.We look forward to hosting you and your family again next time.Best regards.

10/10 Excellent

Ehab

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clean nice design and very friendly staff and polite
Stayed 4 nights in Apr 2023
Response from Alberto V. on 5 May 2023
Dear Ehab,Thank you for taking the time to post about our resort.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

10/10 Excellent

Daniel Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire property was kept up very well. We were very impressed with the staff and their willingness and friendliness. It’s hard to find any negatives with this property, if I had to point one out it would be the fact that you had to sign a receipt after each meal or series of drink servings. This enabled the customer to leave a tip. I would suggest carrying some cash and leaving cash tips. Thanks for making our stay very relaxing and enjoyable.
Stayed 5 nights in Apr 2023
Response from Alberto V. on 16 May 2023
Dear Daniel Steven,Thank you for taking the time to post about your recent experience at Grand Residences.It is our pleasure to learn you've enjoyed your recent visit and that your experience was positive.We look forward to welcoming you during your next visit to the Mexican Caribbean.Warm regards.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grand Residences was very accommodating. From the free shuttle service to the hotel and airport, to the friendliness of the staff, everything was exceptional. Our concierge set up any reservations that we needed, including a trip to Puerto Morelos for some snorkeling.
Stayed 5 nights in Apr 2023
Response from Alberto V. on 16 May 2023
Dear John,Thank you for taking the time to post about our resort.We're glad to learn you and your family had a 5 stars experience during your recent visit. We always strive to provide our guests with the highest satisfaction levels available and it is pleasant to learn we achieved this goal with you.We look forward to welcoming you back during your next visit to the Mexican Caribbean.Warm regards.

10/10 Excellent

Jose

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo maravilloso. Increíble hotel.
Stayed 1 night in Apr 2023
Response from Alberto V. on 21 Jun 2023
Apreciable Jose,Gracias por tomarse el tiempo de comentar acerca de nuestro resort.Apreciamos sus comentarios y esperamos recibirle de nuevo pronto.Saludos cordiales.

6/10 Okay

Yelena

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel is in good condition, beautifully designed, the pools and the beach are clean and tidy, there are few vacationers, so there are always enough free sun loungers, but for some reason it was necessary to reserve sun loungers at the pool and the beach all the time. There are few restaurants and a very poor choice on the menu every day the same thing. Those restaurants that they offer in Cancun are not provided with a transfer from the hotel, and a taxi ride to the restaurant and back to the hotel will cost 100-105 dollars. We booked an ocean view room but they gave us a room on the second floor and only saw pools and palm trees. They asked to change the room on the floor above, they promised to look, but they didn’t do anything, although there were free rooms.
Stayed 7 nights in Apr 2023
Response from Alberto V. on 24 Apr 2023
Dear Yelena,Thank you for taking the time to post about your experience at Grand Residences.We always strive to provide our guests with the highest satisfaction rates and we regret not achieving this goal with you. We appreciate your feedback and we're sharing your comments with the appropriate channels so that our service improves.We hope that we have the opportunity to host you again in the future and change your mind about vacationing with us.Warm regards.

10/10 Excellent

william

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the friendliness of staff and that the resort was not overly crowded. Also enjoyed there was no party atmosphere so we could relax by the pool. Food and drinks were excellent. Tristan, our consierge, did a great job in setting up our reservations for dinner and activities. I would highly recommend this resort.
Stayed 4 nights in Apr 2023
Response from Alberto V. on 16 May 2023
Dear William,We appreciate you taking the time to share your experience of our resort.We are happy that you enjoyed our gastronomic offer, the relaxing atmosphere, and the great service of our staff, especially the one provided by Tristan. It is a pleasure to know that we have met your expectations.Comments like yours motivate us to continue offering the best possible service.We look forward to hosting you and your family again next time.Best regards.

10/10 Excellent

Gabriella A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Victor our driver from the airport was so kind and made us feel safe and welcomed. After arriving the hotel staff continued with the same energy of being so kind and welcoming. Liza our concierge was also super helpful with everything the resort/area had to offer. The resort had everything and was quiet if you’re looking for somewhere to relax but also be able to do actives. The food was delicious. I will deffinitely be coming back.
Stayed 5 nights in Apr 2023
Response from Alberto V. on 16 May 2023
Dear Gabriella A,Thank you for taking the time to post about your experience at Grand Residences.We're glad to learn you and your family had a 5 stars experience during your recent visit. We always strive to provide our guests with the highest satisfaction levels available and it is pleasant to learn we achieved this goal with you.We look forward to welcoming you back during your next visit to the Mexican Caribbean.Warm regards.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort, very clean, friendly staff and great food!
Stayed 5 nights in Apr 2023

8/10 Good

Cheryl

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful hotel but stressful transport
Our stay was short but sweet. Getting our voucher for our airport transfer was an issue. Both myself and another friend who was staying at the hotel were calling daily to try and get our airport voucher and nobody was providing us with the voucher. We finally got the voucher and when we got to the airport the shuttle was nowhere to be found. We were told to take another taxi and they would reimburse us at the hotel but they never did. Other than the stress of transportation- this hotel was amazing. Would definitely return.
Stayed 1 night in Apr 2023

10/10 Excellent

graham

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I just got back from The Grand Residence. We both loved it!! The room was beautiful, spacious and the ocean view from our balcony was great! Listening to the waves was so relaxing!! The food was flavorful. The service was fantastic!! We will be back!!
Stayed 8 nights in Apr 2023
Response from Alberto V. on 16 May 2023
Dear Graham,Thank you for taking the time to write a review recognizing the quality and service of Grand Residences.Delighting our guests is one of our main objectives and we are very pleased that you and your family were able to enjoy this experience in every area of our resort.We look forward to welcoming you again in the near future.Best regards.

10/10 Excellent

Joseph, Edison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time staying outside of the hotel zone and we couldn't be happier. The hotel is smaller compared to some of the larger resorts, but the only thing you miss out on is the large crowds and mass-produced food. The Master Suite was expansive and had every amenity you could think of. The attention to detail of the grounds was impressive to say the least. I had noticed a few tiles from one of the hot tubs had popped from the sun/heat and by the next morning were replaced/regrouted and cleaned. Staff was extremely attentive and made you feel welcomed. Jess, Alex and Mary at the kids club did a great job keeping the kids engaged and looking forward to the new activities each day. Liza our concierge was a text message away to coordinate anything and everything from dining reservations to transportation around the area. The pool staff, Efrain, Carlos and Miguel, were on point every day to make sure we had fresh towels, umbrellas, drinks and food whenever we needed. The food and service inside the restaurants was great too. Eduardo was attentive and didn’t hesitate to go the extra mile. Overall, it was an extremely relaxing vacation thanks to the staff. Give Grand Residences a consideration if you’re traveling to the Cancun/Puerto Morelos area.
Stayed 5 nights in Apr 2023
Response from Alberto V. on 16 May 2023
Dear Joseph,Thank you for taking the time to write a review recognizing the quality and service of Grand Residences.Delighting our guests is one of our main objectives and we are very pleased that you and your family were able to enjoy this experience in every area of our resort.We look forward to welcoming you again in the near future.Best regards.

8/10 Good

Jasmine

10/10 Excellent

Toi Ling

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We had an amazing trip here! The staff was great, very friendly and helpful. They solved any problems I had during my trip so we can truly relax and enjoy our time there. You get a personal concierge who plans your dinner reservations/excursions. Our daughter loves the Kids Club. The beach was beautiful and quiet. It's perfect for a quiet vacation!
Response from Alberto V. on 17 May 2023
Dear Toi Ling,We appreciate you taking the time to share your experience at Grand Residences.We are happy that you enjoyed the great service of our staff, the relaxing atmosphere, and the fantastic amenities. It is a pleasure to know that we have met your expectations.Comments like yours motivate us to continue offering the best possible service.We look forward to hosting you and your family again next time.Best regards.

10/10 Excellent

Michael, Denver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean - very nice - service was great - the food was good - room was nice - overall, solid!
Stayed 5 nights in Apr 2023
Response from Alberto V. on 26 Apr 2023
Dear Michael,Thank you for taking the time to post about our resort.It is our pleasure to learn you've enjoyed your recent visit and that your experience was positive.We look forward to welcoming you during your next visit to the Mexican Caribbean.Warm regards.

10/10 Excellent

Jasmen, Richton Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best experience ever. I would definitely come back. The service and the staff alone are worth the money. The property is clean and well maintained. I can’t say enough good things about this place. I can’t wait to come back.
Stayed 2 nights in Apr 2023

10/10 Excellent

Matthew Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keep going back year after year. Quiet, clean family friendly resort. Great staff, large, clean suites, excellent food- we appreciate they keep a lifeguard on staff. Beach can be hit or miss because of the seaweed, but they make it a point to clean beach every day. If you’re looking for relaxation and rejuvenation, Grand Residences is the place.
Stayed 7 nights in Apr 2023
Response from Alberto V. on 26 Apr 2023
Dear Matthew Alan.We're glad to receive your comments about your experience at Grand Residences.It is our goal to provide genuine and personal service to all our members and we are pleased to have met your expectations during your recent visit.It is a pleasure to be part of your memorable moments in the Mexican Caribbean and we are happy to continue providing you with the high standards of service and comfort that we have held for many years.We look forward to welcoming you soon to your home away from home.Best regards.

10/10 Excellent

Matthew

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property - Clean, everything was close, quality food, and large rooms
Stayed 3 nights in Mar 2023
Response from Alberto V. on 12 Apr 2023
Dear Matthew,Thank you for taking the time to post about our resort.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

8/10 Good

paul

Stayed 7 nights in Mar 2023

10/10 Excellent

Lynn Marie

Travelled with family
Liked: Cleanliness, staff & service
Beautiful hotel service was great
Stayed 7 nights in Mar 2023
Response from Alberto V. on 7 Apr 2023
Dear Lynn Marie,Thank you for taking the time to post about our resort.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

10/10 Excellent

Alainah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the first Hotel that I stayed in and felt welcomed. From the moment I walked in the door up until the moment I checked out, the staff were welcoming. They were always eager to help and very polite. I never experienced such hospitality. Grizelda was beyond amazing! We wanted to see dolphins and she made it happen! We were having troubles with our cards and almost missed our chance. Thankfully Grizelda had made a reservation for us! Words can not express how thankful we were for having her! The food was amazing, the view of the ocean was beautiful, and the resort was very relaxing. We look forward to returning for a future stay!
Stayed 2 nights in Mar 2023
Response from Alberto V. on 11 Apr 2023
Dear Alainah,We appreciate you taking the time to share your experience at Grand Residences.We are happy that you enjoyed the fantastic hospitality, the wealth of amenities, and the delicious food options. It is a pleasure to know that we have met your expectations.Comments like yours motivate us to continue offering the best possible service.We look forward to hosting you and your family again next time.Best regards.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property exceeded our expectations. It was a true pampering experience. Alma who was our turn down attendant was amazing. Everything from the food to the service was amazing.
Stayed 6 nights in Mar 2023
Response from Alberto V. on 11 Apr 2023
Dear Kimberly,Thank you for taking the time to write a review recognizing the quality and service of Grand Residences.Delighting our guests is one of our main objectives and we are very pleased that you and your family were able to enjoy this experience in every area of our resort.We look forward to welcoming you again in the near future.Best regards.

10/10 Excellent

Doyin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2023