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Reviews

6.4 out of 10

Popular amenities

  • On private beach
  • Hot tub
  • All-inclusive
  • Spa
  • Restaurant
  • Gym

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  • Pool
  • Hot tub
  • All-inclusive
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8.2 out of 10, Very good, 1,380 reviews
The price is €333
includes taxes & fees
12 Apr - 13 Apr
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About the area

Map
Carretera Federal 307 Cancunplaya Del, Carmen, Puerto Morelos, ROO, 77500

Restaurants

  • the cave
  • Agave Mexican Cuisine
    16 min walk
  • Grand Lobby Bar
    15 min drive
  • The Grill
    17 min drive
  • Diamond Club Lounge

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Important information

You need to know

If you cancel your booking, you'll be subject to the property's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

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Reviews

Reviews

6.4

8.4

Cleanliness

7.6

Amenities

7.2

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 1 out of 5 reviews
Rating 8 - Good. 1 out of 5 reviews
Rating 6 - Okay. 1 out of 5 reviews
Rating 4 - Poor. 2 out of 5 reviews
Rating 2 - Terrible. 0 out of 5 reviews

Reviews

10/10 Excellent

ashkerin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing having my wedding there next year
Stayed 3 nights in Mar 2024

4/10 Poor

Patricio

Liked: Cleanliness, amenities, property conditions & facilities
It is not a 4 Diamonds hotel. It is big and too crowded for the size of pools. They didn't say that kids area is for 5 years and above and we choose it for the kids area for my 4 years old daughter (5 years in 1 month, and they even let her use it, but they allowed a 5 year old kid bit he was shortest than my daughter) Check on way too slow and a disaster. Bell boys "organized" the lines but they send people behind to the front. And when it is your turn at the counter the bell boys assigned you the people at front desk leaves and you wait for someone to help you or change you to another line. I reported twice the coffeemaker that didn't work and the sink that was stucked, and nobody went to even check. Booking for restaurants is a mess. There are no bookings but at the end they book you a time when there are always empty tables inside. Prices for transportation way too high with the hotel, better arrange transportation before you are in the hotel. I would come back again but to a Riviera Maya hotel not this one
Stayed 3 nights in Nov 2023

6/10 Okay

Stephen Duane

Liked: Cleanliness, staff & service
There’s good and not good here. - Once inside the property there is no local taxi transportation allowed. You have to use the holes transport service $80 to get to Cancun. - Make sure you bring all the cash you’ll need. The hotels ATM, located in the lobby, charges $69 to pull a minimum of $200. - What do you really get with their Diamond booking? The only real benefit is the ability to book a reservation for one of their restaurants. The Diamond pool area is very limited, small and too many people in that specific area. You’re much better off in the main pools. Don’t do Diamond it’s not what you think. - The hotel caters to the locals for one day passes. If you want quiet time do not come to this hotel. - We made the mistake off booking during Mexican Independence Day. A hugh mistake as the locals come in and their culture takes over, very loud and getting to a resting during that time is dreadful and incredibly loud. If you like Mexican music and rude locals this is the place for you. The resort has no concept of culture balance. Smoking in the pool, boom boxes in the pool area everywhere. - The room was very clean and well taken care of. The employees were wonderful and helpful. - A great place for your kids. - Concerning Diamond; I had several discussions with people who wanted to upgrade to Diamond. I learned that they told people different prices to upgrade to Diamond. Seems like they would charge what ever the market would bare at the monument……so beware.

4/10 Poor

ALFREDO JESUS

Liked: Property conditions & facilities
El check in fue terrible, falta de atención y una señorita Vanessa nos atendió de forma déspota, muy lejos de lo que uno como cliente espera. La comida en los restaurantes, que son insuficientes no es muy buena, salvo en el japonés que el chef Gilberto hizo un estupendo papel. De igual forma las bebidas no me parecieron bien
Stayed 3 nights in Nov 2023

8/10 Good

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
Hay personal muy amable y hay otros que prefieres ni voltearlos a ver. Todo muy bien la atención de Gilberto en el teppanyaki excelente al igual que de Alberto en el smoke. Mi hijo fue ilusionado por los toboganes y no alcanzo la edad deberian de ponerlo en la información
Stayed 3 nights in Nov 2023