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Reviews of Best Western Plus The Ivywall Hotel

4 out of 5
Best Western Plus The Ivywall Hotel
Rizal Avenue Extension, Puerto Princesa, Palawan

Reviews

9.0

Wonderful

Rating 10 - Excellent. 225 out of 390 reviews" "
Rating 8 - Good. 121 out of 390 reviews" "
Rating 6 - Okay. 29 out of 390 reviews" "
Rating 4 - Poor. 6 out of 390 reviews" "
Rating 2 - Terrible. 9 out of 390 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jasper Keith Battle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved each and evey staff member at Best Western. Polite, helpful, professional and respectable
Stayed 4 nights in Apr 2024

10/10 Excellent

Rudolphus

Liked: Staff & service, amenities, property conditions & facilities
Seamless checkin, got assistance with luggage, the bellman introduced himself , introduced me to the amenities. Had 2 very nice meals, enjoyed an excellent massage, lounged at the pool. The staff already inquired about my flight connection for the next day and already had arranged a ride to the airport. The bellman doubled as the chauffeur to cover lunch for the regular driver, and still remembered my name. Is that important? I think so. Highly recommended and I will return there if I pass through Palawan again
Stayed 1 night in Mar 2024

8/10 Good

Lyka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I like about this property is the top notch staff services, super friendliness and very warm smiles. I would come back for them. The airport transfer was very convenient too! The breakfast buffet was very good as well. I like the careful selection of foods, the salad and breads! What I didn’t like about the property is that they don’t have a pull out shower head haha😆it was extremely hard to shower! Also, some rooms smelled very bad (moldy) that I had to ask to change rooms! Which the staff courteously delivered. They really should check about this because molds hidden in carpet or curtains are not good for one’s health. Overall it was a wonderful stay! Overall, it was won
Stayed 2 nights in Mar 2024

10/10 Excellent

Al

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to some good restaurants
Stayed 4 nights in Mar 2024

10/10 Excellent

Josefiel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accesible to airport
Stayed 1 night in Feb 2024

2/10 Terrible

Alex

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2024

8/10 Good

Raul Reyna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good breakfast. Overall pretty nice hotel
Stayed 5 nights in Feb 2024

10/10 Excellent

Fernando

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, profesional and friendly. Great location, close to the airport
Stayed 2 nights in Feb 2024

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only had a one night stay while waiting for our flight the next day but everything we experienced was first class The room was large enough to open our suitcases Would highly recommend
Stayed 1 night in Feb 2024

8/10 Good

Rita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was happy because best western pickup upon arrival. Their staff are kind and polite Also it’s accessible to the market. The breakfast is great. The receptionist call us when we have to board the vehicle for the tours
Stayed 2 nights in Feb 2024

10/10 Excellent

Carlos

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the staff was very polite and quick to help us with anything we needed. The room did have a musty smell but we would stay here again in the hopes that they address that only issue in the future. Very close to the airport and easy access to walk to resturants, shoping and night life. The included breakfast buffet was good with fresh omelets made to order and fresh juices. The coffee was also brewed rather then instant powdered coffee like we recieved at other hotels in the area.
Stayed 3 nights in Feb 2024

10/10 Excellent

Yusin

Stayed 2 nights in Jan 2024

10/10 Excellent

Kris, Katy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Great staff. Good restaurant.
Stayed 3 nights in Nov 2023

10/10 Excellent

Billie Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, will definitely be staying there again when I go back over. All the staff were so friendly & polite we really didn't want to leave. Will definitely recommending to other people.
Stayed 9 nights in Oct 2023
Response from Reservation Department on 23 Oct 2023
Dear Valued Guest,Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

raymund

Travelled with family
Liked: Amenities
Hotel is clean staff are very freindly food is nice i will recomend this place to my friend
Stayed 3 nights in Sep 2023
Response from Reservation Department on 23 Oct 2023
Dear Valued Guest,Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing. First time in Puerto Princesa Philippines and im glad i found this hotel. Great and super friendly staff. Highly recommend this hotel.
Stayed 2 nights in Sep 2023
Response from Reservation Department on 19 Sept 2023
Dear Valued Guest,Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

CARLOS GRANDES

Liked: Amenities, property conditions & facilities
Very good service
Stayed 1 night in Aug 2023
Response from Reservation Department on 19 Sept 2023
Dear Valued Guest,Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jacqueline

Stayed 3 nights in Aug 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Reservation Department on 2 Aug 2023
Dear Valued Guest,Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Peter

Stayed 2 nights in Jun 2023
Response from Reservation Department on 14 Jul 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Christopher

Stayed 2 nights in Jun 2023
Response from Reservation Department on 14 Jul 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in good location with wonderful staff.
Stayed 4 nights in May 2023
Response from Reservation Department on 22 May 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean great hotel. Unfortunately I had to leave really early as just got there to enjoy my vacation. Received a call that the island was closing as national lockdown was just 24 hours away. I had to scramble to get plane ticket back to Manila and ran out before was too late !
Stayed 1 night in Mar 2020

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay
Staff were great, very attentive. Bed was comfortable. Pool was nice . Good eats close by Underground river tour fantastic
Stayed 3 nights in Feb 2020

10/10 Excellent

Jennelle

Stayed 6 nights in Feb 2020

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great amenities
Stayed 1 night in Feb 2020

8/10 Good

Scott

Liked: Property conditions & facilities, room comfort
Reasonable
Was reasonable. Would likely stay there again if in town. Staff reasonable - like to argue. Breakfast good. Overall - reasonable
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent N Exceptional
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is excellent: I left my wallet in the safe after checking out and the Manager was extremely helpful . My wallet was found and with the help of the Housekeeping Manager, my wallet was delivered to another city and money through Western Union: I’m so impressed:
Stayed 1 night in Jan 2020

8/10 Good

Aktar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip review
Nice hotel and services good
Stayed 3 nights in Jan 2020

2/10 Terrible

Verified traveller

Travelled with partner
They don’t respond to messages or calls from Expedia to make changes to your reservations.
Stayed 1 night in Jan 2020

10/10 Excellent

Freddie, , Ontario, Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean, comfortable & spacious. Excellent staff--courteous, friendly & helpful.
Stayed 2 nights in Jan 2020

10/10 Excellent

Gustav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa service was great! I stayed for 3 nights but they didn't change the floor mat or towels at all even though they were dirty.
Stayed 3 nights in Dec 2019

10/10 Excellent

Andy

Stayed 2 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Myrtle, Cebu City

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place . Lots of resto in the vicinity. And free ride a van airport to hotel vice versa.. I highly reccomend this hotel to everyone.
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019

10/10 Excellent

Nick, St. Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near Puerto Princessa airport. Excellent staff, always helpful, but no bellman? The only bad thing I could say about it.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
Customer service not good, can’t even claim choice club members points.
Stayed 2 nights in Nov 2019

8/10 Good

Darren

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The beds are extremely hard, no hot water only warm, breakfast is no very good. The staff was wonderful, the hotel is close to everything and is in good condition
Stayed 5 nights in Sep 2019

8/10 Good

Eden

Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness accessibility to the city, good location, super staff services, and restaurants.
Stayed 3 nights in Jul 2019

10/10 Excellent

Jo

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very accommodating staff. The place is nice. Food tastes good.
Stayed 2 nights in Aug 2019

10/10 Excellent

Ma Reina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019