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Reviews of Orange Mangrove Pension House

2 out of 5
Orange Mangrove Pension House
Burgos corner Manalo Street, Brgy Masikap, Puerto Princesa, Palawan

Reviews

8.0

Very good

Rating 10 - Excellent. 12 out of 31 reviews" "
Rating 8 - Good. 10 out of 31 reviews" "
Rating 6 - Okay. 5 out of 31 reviews" "
Rating 4 - Poor. 3 out of 31 reviews" "
Rating 2 - Terrible. 1 out of 31 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

4.6/10

Amenities

7.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

4/10 Poor

Jeff

Disliked: Property conditions & facilities
So I had originally booked three nights at this location. My flight got in late, so I arrived at 10:40 in the evening to discover that my room did not have a toilet or shower in the room… I was expected to use a communal bathroom out in the hallway. Of course, none of this was mentioned in the description of the property. The owner said that she offered to change my room, but there was confusion on that issue. In any event, I checked out the next morning, and walked away from my last two nights.. Expedia says that they are working on a partial refund, but we will just have to see. The owner seemed nice enough, but the property needs to be clear in guests expectations.
Stayed 3 nights in Feb 2024

6/10 Okay

Talitha

Disliked: Property conditions & facilities, room comfort
Ok for layover
Room was facing street and no sound isolation at all. Not for lights sleepers. Small ants everywhere in room. Be aware that it is shared bathroom (toilet/shower in one) although I did not realize when booking. Ok for layover before going to El Nido.
Stayed 3 nights in Mar 2023

2/10 Terrible

Irving Gerswin, Patterson

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The only good thing about this place is the man in the front desk. Don't believe it when it says "breakfast included" in expedia cause its not included. There's also no hot shower. The ac sucks too
Stayed 2 nights in Jun 2022

4/10 Poor

Robert

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
When I called and complained about the lack of the breakfast that was to come with the room, the management turned off the hot water heater in the shower so for the last day of our stay we had to shower in cold water. Not very nice. The air conditioner did not work very well I didn’t sweat a lot but was uncomfortable most of the night.
Stayed 2 nights in Apr 2022
Response from Cynth on 29 Apr 2022
Breakfast is excluded in the rate plan. The hot and cold shower is plugged and the guests will have the control to heat the water. The air conditioning recently went through maintenance and is working well. We treat our guests nicely and if there are any problems our staff will be there to assist. Thank you for staying with us!

8/10 Good

ROMMEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Cynth on 10 Oct 2019
Thanks for staying with us.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were great. Went well beyond the extra mile. Rooms were clean. Breakfast was simple but good. Only drawback is the restrooms are a little small. We loved the host and staff. Will stay again for sure.
Stayed 1 night in Sep 2019
Response from Cynth on 24 Sept 2019
Thanks for staying with us, looking forward to seeing you again in our place.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location for both airport and tourist attractions such as baywalk. Nice style building and spacious room. Excellent breakfast of bacon, eggs, toast and coffee. Only downside was the noise and light since we were in the front of the property. Overall excellent value and stylish.
Stayed 1 night in Apr 2019

10/10 Excellent

Diana May

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay! Very near to city centre!
Amazing and comfortable. We stayed in a nice room which was upgraded and we didn't pay for the 1st night upgrade. The host was kind and very accommodating!
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a beautifully converted house with antique charm and decor. Host Cynthia is there to make guests feel taken cared of, at the same time ensuring space and privacy. Orange Mangrove is very centrally located with the interesting destinations within walking distance. we highly recommend staying here.
Stayed 5 nights in Sep 2018

6/10 Okay

Laurence

Satisfactory place to stay in Puerto Princesa.
The hotel was adequate and not bad for the relatively low price.
Stayed 2 nights in Jan 2018

10/10 Excellent

shindley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
This pension house was our saviour. After the worst experience at a nearby bed and breakfast, I booked this one before midnight and when we get there few minutes after booking, the staff instantly prepared our room. The manager arrived very early in the morning and has managed to book our Underground river tour on the same day.
Stayed 1 night in Sep 2017

8/10 Good

Sébastien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and reasonably priced hotel
Very friendly staff
Response from General Manager on 9 Jan 2017
Thanks a lot for choosing our place,,,we look forward to seeing you again.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff
Highly recommend staying here. Super friendly staff and a well priced room. Short walk to main street

10/10 Excellent

Natalia, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities
Good little hotel.
Good little hotel. Good breakfast too. Our room was quite small though and had to share a bathroom. A little outside of town but quite easy to get anywhere and less noisy.

10/10 Excellent

Natalia, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities
Great little place.
Great place. Breakfast was very good and the staff was very nice. Adorable little teracce where you can have breakfast and hang out. Only issue was the size of the room, we could barely walk around the bed and there was not much room for our luggages.

10/10 Excellent

Brok, Oakbank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect service
The staff are very accommodating and helped us with any problem or question we had. The room was kept tidy as well as all hotel facilities.

10/10 Excellent

Eric, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Great Value for Your Money
Friendly staff, Comfortable and Clean

6/10 Okay

Verified traveller

Stayed 2 nights in Sep 2019
Response from Cynth on 10 Oct 2019
Thanks for staying with us.

6/10 Okay

Disa

Liked: Staff & service
Disliked: Cleanliness
Very pretty when you get through the door but alot of mosquitos. We had a shared bathroom which had no space for showering and also were not very clean, there were dirty soap bits in the shower snd when we put a new clean soap in there someone took it away but left the old dirty ones. Good enough if you’re only staying for the night. Friendly staff!
Stayed 1 night in Aug 2019
Response from cynth on 22 Aug 2019
There is always available bath soap at the counter the guests may ask from the staff. We apply mosquito spray every room before the guests do check-in. Guests may request for a mosquito spray if needed. Anyway, thanks for choosing Orange Mangrove Pension House.

6/10 Okay

Mette

Disliked: Property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is not perfect + extra small bathroom for whole floor. Everything else was kinda perfect ;) nice style of whole inside- tropical theme!

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
I were travelling with my friend in Palawan, Philippines. I stayed 4 nights in Orange Mangrove Pension House. The room was really beautiful and clean. The a/c and fan was really good, and the shower + warm water was working excellent. The breakfast was included and it was really tasty made by a houses own chef. The best part of the staying was the feeling of trusting the hostes. All the people were available when needed and we got an excellent customer service. They helped us with parking in their private place, getting transports etc. I can highly recommend the O range Mangrove Pension for all the travellers who want to have a all working, safe and comfortable stay with a nice budject :)
Response from General Manager on 10 Jan 2017
Thanks for the nice lines Daniela! Big thanks for choosing Orange Mangrove Pension...looking forward to seeing you again.

4/10 Poor

Mikael

Disliked: Staff & service, property conditions & facilities, room comfort
Didnt get what we paus for
Vi bokade ett rum som skulle ha toalett och dusch. Det stås på bekräftelsen också. När vi kommer dit så får vi ett rum utan toalett och dusch. Det ska vara delat säger receptionisten. När jag visar och förklarar att vi bokat med dusch så säger han att det finns ett annat rum med stor säng och eget badrum. Vi säger att det var ju bra och skulle flytta väskorna men då skulle de ha mer betalt. Vi flyttade efter en natt av tre. Rekommenderar bara folk som vill dela badrum att boka det här. Även om det står på hemsidan att det är ett privat badrum så är det förmodligen inte det.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personale er super venligt og hjælpsomme! Værelset var rent og fint, dog er badeværelset enormt småt og deles med et andet værelse. Wifi var velfungerende og der var gratis vand.

10/10 Excellent

Anna Maria, Deutschland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfekter Aufenthalt mit tollem Personal
+ zentral + nah bei Essensmöglichkeiten + toller Service + super leckeres Frühstück + alles sauber + nette Terrasse - keine Fenster im Zimmer, aber ist in Ordnung - Wirklich ein klasse Hotel mit toller Lage, unglaublich zuvorkommendem Personal und liebevoller Einrichtung. Die Zimmer waren nicht allzu groß, aber vollkommen ausreichend. Nur, dass kein Fenster vorhanden war, störte ein wenig, da wir es mögen mit dem Sonnenlicht wach zu werden. Aber war okay! :) Insgesamt: auf jeden Fall zu empfehlen!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jonas, Haderslev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
God værdi for pengene
Rigtig fint til pengene. God service og god morgenmad.

8/10 Good

Jonas, Haderslev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Godt til pengene
Udemærket hotel med rigtig god service. Morgenmaden er rigtig god og forskellig fra dag til dag. Bruserne er ikke særligt gode, men ellers er værelserne fine.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Maria, Helsinki

Liked: Cleanliness, property conditions & facilities
Peaceful hotel near the main street
I stayed in Puerto Princesa for 6 days and I was more than satisfied with my choice of hotel. It was peaceful, clean and visitorfriendly. Breakfast was nice, though one option only each day: omelette or pancakes. If you want to relax in a beautiful hotel with limited budget, this is your place.

8/10 Good

Peter, Copenhagen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really friendly staff, but only a shared bathroom.
Ok location, not to far away from the main spots in town. Great wifi and a really friendly staff. Breakfast was really good as well. Main detractor was the shared bathroom, but if you can live with a shared bathroom, this place is a good option.