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Reviews of Villa del Palmar Beach Resort and Spa - All Inclusive

3.5 out of 5
Villa del Palmar Beach Resort and Spa - All Inclusive
Boulevard Francisco Medina Ascencio, Km. 2.5 Zona Hotelera Norte, Puerto Vallarta, JAL

Reviews

7.8

Good

Rating 10 - Excellent. 81 out of 207 reviews" "
Rating 8 - Good. 65 out of 207 reviews" "
Rating 6 - Okay. 26 out of 207 reviews" "
Rating 4 - Poor. 14 out of 207 reviews" "
Rating 2 - Terrible. 21 out of 207 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Sandra, chilliwack

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I did not like the time share approach. Older hotel nothing avail for dining after 10
Stayed 6 nights in May 2024

8/10 Good

Alicexandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love how you can walk to places out of the resort due to how close everything is
Stayed 4 nights in May 2024
Response from General Manager on 23 May 2024
Dear Alicexandra, Thank you for this great feedback about your recent stay.We are proud of the high level of personal service we offer so it's really rewarding to receive your positive feedback about our team members. We are also glad that our location was ideal for your requirements.We look forward to welcoming you back.Best wishes,Kind RegardMauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

10/10 Excellent

Neha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, Great food, Super large and spacious rooms and all rooms have pool view! Worth every cent.
Stayed 1 night in May 2024
Response from General Manager on 22 May 2024
Dear Neha, Thank you for providing us the opportunity of hosting you at Villa del Palmar Puerto Vallarta and for taking the time to share your experience with us.I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep our guests satisfaction as high as possible. It will be an honor for Villa del Palmar Puerto Vallarta to have you back and offer you again our sincere hospitality on your next visit. Sincerely,Mauricio Quezada General ManagerVilla del Palmar Puerto Vallarta

8/10 Good

Jenny Lyn Respicio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location of the resort, some mall are walking distance. Staff were amazing and friendly. Loved the food. However, did not really like the beach, the sand was a bit rocky. Other than that we enjoyed our stay in villa del palmar.
Stayed 3 nights in May 2024
Response from General Manager on 21 May 2024
Dear Jenny, It gives us great pleasure to know that you have chosen to stay with us. Your kind comments encourage us to continue to do our best to make each guest's experience memorable, Have a wonderful day, Best regards, Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

10/10 Excellent

mario sifuentes, Richmond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
FILTER the reviews people !!!After so many crazy reviews ( “to many Mexicans or to many tourists “ like what? lol) Want to do this for a long time, first of all keep in mind that if you pay less than $2000 for all inclusive and airfare YOU did a budget vacation, don’t expect a luxurious one , even tho sometimes it feels like it and that’s the beauty of Mexico, any way ,food is good for an all inclusive, but also be aware that since more Mexicans are becoming middle class all resorts will be at least 1/2 from there, and the food is now also catered to them , so will you need to try some of it or don’t come complaining that the selection was not big enough ok? Now about the hotel, decent property, well kept and clean, staff is great , BUT will be rebuild , 2 brand new towers and they plan to keep operating , when building , big property so construction won’t be an issue , noisy when tearing down the old one perhaps ?but some amenities will close for sure ,when I was there the sports bar closed and I had to watch the playoffs in my room , when I spoke to front desk about it they claim that an email was send ,but i didn’t get any , even then, that doesn’t change the fact that i didn’t get an amenity that was advertised, front desk was all like “oh well take it with Expedia “… so here we are ,in The near future gym , tennis court , adult pool and , courtesy room will be gone , make sure is not marked as available ,the hotel won’t take any responsibility for the lack of it.
Stayed 9 nights in May 2024
Response from General Manager on 17 May 2024
Dear Filter, Thank you for taking the time to share your comments with us and for trusting in us to spend your vacation.I am sorry that we did not provide the experience that you and your family expected. It is very important for us to know the areas that we need to improve. You can be sure that your comments will be taken into consideration, and we will act in a timely manner to prevent this from happening again.We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized.Kind regards,Mauricio Quezada General ManagerVilla del Palmar Puerto Vallarta

10/10 Excellent

Pamela, Oxnard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the only hotel I stay at when visiting PV for the last 10 years. I love that it's a lot smaller then most hotels so very open vs towers.
Stayed 2 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Pamela, Thank you for providing us the opportunity of hosting you at Villa del Palmar Puerto Vallarta and for taking the time to share your experience with us. It will be an honor for Villa del Palmar Puerto Vallarta have you back and offer you our sincere hospitality on your next visit.Best regards,Mauricio Quezada General ManagerVilla del Palmar Beach Resort & Spa, Puerto Vallarta

10/10 Excellent

KHALID

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly the kids loved it
Stayed 3 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Khalid, I would like to use this communication to express the gratitude of the Villa del Palmar Vallarta staff for your preference in selecting us as the official site of your visit. I hope you will not forget that at Villa del Palmar Vallarta you will find an excellent resort and that our reciprocal clients will take with them the best of impressions, because this is our first priority. We thank you again and look forward to welcoming you in the near future.Best regards, Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, good food, excellent service. Shout out to Leo on the activities team, excellent Zumba and Aqua aerobics class. Great wait staff, we never had anything but a good experience with them. Rodrigo and Jose were great at the Sports Bar. Best food was at the sports bar. Try the fish tacos! Nice front desk staff as well, thank you Martin for being helpful and checking us out promptly. Too bad they are tearing this resort down. Thanks for a great time!!
Stayed 7 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Katherine, Thank you for providing us the opportunity of hosting you at Villa del Palmar Puerto Vallarta and for taking the time to share your experience with us.I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep our guests satisfaction as high as possible. It will be an honor for Villa del Palmar Puerto Vallarta to have you back and offer you again our sincere hospitality on your next visit. Sincerely,Mauricio Quezada General ManagerVilla del Palmar Puerto Vallarta

8/10 Good

Ramesh Chander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Ramesh, Thank you for your amazing words, for your time and dedication to write your experience, we strive to exceed your expectations and making sure that you feel better than at home.We look forward to being of service to you and yours in the future when you come home again.Kind regards,Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

10/10 Excellent

Jackie-lee

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service were fantastic. They even arranged a special birthday dinner for a guest we were traveling with. The resort was clean and the dining options and food were all amazing! The location was close to everything. My only warning, becarful of the staff at the hotel trying to get you in on the time share deal, They are very sneaky about it.
Stayed 5 nights in Apr 2024
Response from General Manager on 27 Apr 2024
Dear Jackie-Lee, Thank you very much for your valuable comments and for trusting Villa del Palmar Puerto Vallarta.It is of utmost satisfaction for us to know that you enjoyed your stay at the hotel, from its facilities to the service of our collaborators who take care of every detail to provide you with an unforgettable experience.Best regards,Mauricio Quezada General ManagerVilla del Palmar Puerto Vallarta

8/10 Good

EDIANOR FILHO ALVES

Travelled with family
Liked: Amenities
Really loved the time we stayed there. Food was ok for the first couple of days but got better at the end. Staff was really nice and a ver clean place, so it was amazing. So I would say 5* review overall. Only bad review was for the staff on the crepe area. Ladies were not happy to be working and not friendly at all. The rest of the staff was phenomenal. Specially Jesus and Hugo.
Stayed 7 nights in Apr 2024
Response from General Manager on 27 Apr 2024
Dear Edianor,Thank you for taking the time to evaluate our services and tank you for reporting this problem, please accept my sincere apologies.As a result of your comments, we will be taking action.Best regards, Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

8/10 Good

Wesley f

Liked: Cleanliness, property conditions & facilities
N/A
Stayed 9 nights in Apr 2024
Response from General Manager on 27 Apr 2024
Dear Wesley, Thank you for your review of your recent stay at our hotel. Best regards, Mauricio Quezada General Manager Villa del Palmar Puerto Vallarta

10/10 Excellent

Mona, Jamaica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beachfront property. Staff was very nice and respectful. Performances almost everyday is very good. The all inclusive option was nice since there are not too much street food available around the area in a walking distance. The area is mostly upscale businesses and high rise hotels and resorts and not much local. You have to drive out further for that
Stayed 4 nights in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Mona,Thank you for providing us the opportunity of hosting you at Villa del Palmar Puerto Vallarta and for taking the time to share your experience with us. It will be an honor for Villa del Palmar Puerto Vallarta have you back and offer you our sincere hospitality on your next visit.Best regards,Mauricio Quezada General ManagerVilla del Palmar Beach Resort & Spa, Puerto Vallarta

10/10 Excellent

Sara Linda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the all inclusive. I was not impressed with the food at the Mexican Fiesta. Not on par with what I’ve had before. Took too long to check in. At the Mexican restaurant for dinner, band was so loud we could not talk to each other. Music at the seafood restaurant was much more conducive to eating.
Stayed 6 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Sara, At Villa Del Palmar Puerto Vallarta we thank you for your valuable time and comments.We are more than glad you experienced the high level of service our guests have come to expect. We hope to have the oportunity to provide you with the excellence in service we are known for.Best regardsMauricio QuezadaGeneral ManagerVilla Del Palmar Puerto Vallarta

2/10 Terrible

Seung hyun

Travelled with family
Disliked: Staff & service
Terrible service. Terrible staff.
Stayed 4 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Seung, Thank you very much for the time you took for express your comments about your stay. I sincerely regret that your satisfaction was affected by those issues.It is important for us to identify opportunities for improvement in order to sustain our exceptional service. Sincerely,Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

6/10 Okay

John Cameron

Travelled with partner
Liked: Cleanliness, staff & service
Dated old rooms. Food terrible
Stayed 7 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Dear John, Thank you for your evaluation, We will take it into consideration, Best regards, Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good about this resort except no hot water sometimes
Stayed 7 nights in Apr 2024
Response from General Manager on 25 Apr 2024
Dear Robert, Thank you for taking the time to share your comments with us and for trusting in us to spend your vacation.It is very important for us to know the areas that we need to improve. You can be sure that your comments will be taken into consideration, and we will act in a timely manner to prevent this from happening again.Kind regards,Mauricio Quezada General ManagerVilla del Palmar Puerto Vallarta

8/10 Good

Astrid

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Location is great. Walking distance to very good restaurants and a plaza mall. Food at the property is not very good
Stayed 4 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Astrid,Thank you for this great feedback about your recent stay.We are proud of the high level of personal service we offer so it's really rewarding to receive your positive feedback about our team members. We are also glad that our location was ideal for your requirements.We look forward to welcoming you back.Best wishes,Kind RegardMauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

10/10 Excellent

Gunay

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at Villa del Palmar as a family of four. The hotel is spotlessly clean, all the staff are hardworking and friendly. We had a plumbing issue in our room and they immediately changed our room. Food was good and there’s a variety. Hotel is located close to downtown and the airport. There are couple malls around it that you can go by walking. Generally it is a quite hotel which we enjoyed. And of course they try to sell you their membership quite aggressively. But you can easily say no. Apparently they will replace this property soon but to be honest I like its old time charm. We also enjoyed the beach (we couldn’t swim due to tide), magical sunsets and diverse wildlife around us. Thank you to Jesus, Michel, Martin and all the other staff.( Special mention to Japanese Restaurant, Crepe-Cafe and housekeeping).
Stayed 5 nights in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Gunay,Thank you for having taken the time to post your wonderful review of Villa del Palmar Puerto Vallarta and sharing how much you enjoyed our resort. We were truly honored to read that everything your experienced was amaizing.All of us here at Villa del Palmar Puerto Vallarta are looking forward to welcoming you back soon.Cordially yoursMauricio QuezadaGeneral ManagerVilla del Palmar Puerto Vallarta

6/10 Okay

Manish N

Travelled with family and small children
Disliked: Staff & service, amenities
It was nice but due to over crowed and shortage of staff you wait for food after your order over an hour. They had few vegetarian options.
Stayed 4 nights in Mar 2024
Response from General Manager on 17 Apr 2024
Dear Manish, Thank you very much for the time you took for express your comments about your stay.It is important for us to identify opportunities for improvement in order to sustain our exceptional service.Sincerely,Mauricio QuezadaGeneral ManagerVilla Del Palmar Puerto Vallarta

10/10 Excellent

Janelle M

Liked: Cleanliness, staff & service, property conditions & facilities
The resort, the staff and the restaurants were amazing. There was a wait everytime we went to eat but other than that it was wonderful!
Stayed 4 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Janelle, Thank you for providing us the opportunity of hosting you at Villa del Palmar Puerto Vallarta and for taking the time to share your experience with us.I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep our guests satisfaction as high as possible. It will be an honor for Villa del Palmar Puerto Vallarta to have you back and offer you again our sincere hospitality on your next visit. Sincerely,Mauricio Quezada General ManagerVilla del Palmar Puerto Vallarta

8/10 Good

Dennis James

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
pool
Stayed 7 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Dennis, Thank you for your positive feedbackBest regards, Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

10/10 Excellent

Troy Arnold

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone really nice and we felt very relaxed and important at the same time.
Stayed 14 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Troy, Thank you very much for your valuable comments and for trusting Villa del Palmar Puerto Vallarta.It is of utmost satisfaction for us to know that you enjoyed your stay at the hotel, from its facilities to the service of our collaborators who take care of every detail to provide you with an unforgettable experience.Best regards,Mauricio Quezada General ManagerVilla del Palmar Puerto Vallarta

10/10 Excellent

Ana

Travelled with family
Liked: Amenities, property conditions & facilities
Everything! The hotel is very clean! The employees ver helpful and friendly
Stayed 5 nights in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Ana,Thank you for your amazing words, for your time and dedication to write your experience, we strive to exceed your expectations and making sure that you feel better than at home.We will pass on your words of praise to those that were involved in helping to ensure that everyone was happy with this vacation and let them know that their efforts are very appreciated.We look forward to being of service to you and yours in the future when you come home again.Kind regards,Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

4/10 Poor

Ziad El

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Gerente General on 15 May 2024
Estimado Ziad, Gracias por evaluarnos, Saludos cordiales,Mauricio Quezada Gerente GeneralVilla Del Palmar Puerto Vallarta

10/10 Excellent

Franz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Gerente General on 16 Apr 2024
Estimado Franz, Agradecemos el tiempo que tomó compartir su experiencia con nosotros,Estamos comprometidos en crear momentos memorables para usted y su familia, y nos complace saber que en su visita reciente todo fue excelente.Anhelamos su pronto regreso,Saludos cordiales, Mauricio Quezada Gerente General Villa Del Palmar Puerto Vallarta

10/10 Excellent

Saishree, Clifton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food. Great room. Beautiful property, close to the airport.
Stayed 4 nights in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Saishree, Thank you very much for your valuable comments and for trusting Villa del Palmar Puerto Vallarta.It is of utmost satisfaction for us to know that you enjoyed your stay at the hotel, from the service of our collaborators who take care of every detail to provide you with an unforgettable experience.Best regards,Mauricio QuezadaGeneral ManagerVilla del Palmar Puerto Vallarta

10/10 Excellent

Omar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the customer service and the ambiance It was a great experience great attitudes all around
Stayed 3 nights in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Omar, Thank you for your amazing words, for your time and dedication to write your experience, we strive to exceed your expectations and making sure that you feel better than at home.We will pass on your words of praise to those that were involved in helping to ensure that everyone was happy with this vacation and let them know that their efforts are very appreciated.We look forward to being of service to you and yours in the future when you come home again.Kind regards,Mauricio QuezadaGeneral ManagerVilla Del Palmar Puerto Vallarta

8/10 Good

Adam

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Overall the resort was fantastic. Food was great, everything was extremely well kept. Our family really enjoyed our time here. The only thing we didn’t like was that we had to wait A LOT for everything. Pool service was the fastest option to get food. But everything else was at least 45 minutes to an hour. No open buffet option to eat when you get hungry. You just have to wait and order food. So if you’re ok with a slower pace, this place is great. The staff was friendly as well. So we cannot complain.
Stayed 7 nights in Apr 2024
Response from General Manager on 12 Apr 2024
Dear Adam, Thank you for providing us the opportunity of hosting you at Villa del Palmar Puerto Vallarta. It will be an honor for Villa del Palmar Puerto Vallarta to have you back and offer you again our sincere hospitality on your next visit. Sincerely,Mauricio QuezadaGeneral ManagerVilla del Palmar Puerto Vallarta

10/10 Excellent

Susan, Red Deer

Liked: Cleanliness, staff & service, property conditions & facilities
Great visit at the resort, the food was great and the nightly themed entertainment was very nice. Beach area is clean, pool area is great for kids as well as the restaurants has amazing food. One thing we didnt like was the 90 minutes time share we had at their sister resort Villa del Palmar Flamingo. The presentation was ok but they wanted us to buy something we wont really own. However the freebies they gave us was nice for listening to the presentation like free massage and bottle of Tequila lol. Overall we had an amazing family holiday.
Stayed 7 nights in Mar 2024
Response from General Manager on 10 Apr 2024
Dear Susan,It is a pleasure to receive an amazing review from our valued guests and we would like to thank you.On behalf of all the staff at Villa Del Palmar Puerto Vallarta.We're happy to hear about your wonderful experience and we were able to provide a fantastic stay for you.We are committed to offering outstanding service.Best Regards,Mauricio Quezada General ManagerVilla del Palmar Beach Resort & Spa, Puerto Vallarta

4/10 Poor

Olga

Travelled with family
Liked: Cleanliness
It was not a nice experience. The staff was great, but the food was very bad. It took hours to get our food at the restaurants.
Stayed 4 nights in Mar 2024
Response from General Manager on 10 Apr 2024
Dear Olga, Thank you for reporting this problem, Yours comments, help us continuously to improve our processes and service levels.We extend a sincere apology for the incident that occurred during your stay with us; we will reinforce the procedure to avoid something like this happening again.We are truly sorry for what this inconvenience might have caused you, our Food and Beverages Manager already spoke with his team in order to prevent something like this happening again as we can assure you that we do not take these matters lightly.Best regards,Mauricio QuezadaGeneral ManagerVilla del Palmar Beach Resort & Spa, Puerto Vallarta

4/10 Poor

jason russell

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 5 nights in Apr 2024
Response from General Manager on 27 Apr 2024
Dear Jasin, Thank you for your evaluation, we will take it into consideration, Best regards, Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

6/10 Okay

Chad Allen

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The food is awesome as well as the slide! The signing your life away for an all inclusive drink/ meal or amount you could have was absolutely terrible, horrible idea!!!! Sit down restaurants was also awful service.
Stayed 7 nights in Mar 2024
Response from General Manager on 8 Apr 2024
Dear Chad, Thank you for your feedback regarding your recent visit to our hotel. I would like to sincerely apologize for the negative experience you had during your visit. We are dedicated to perfecting each detail of our guests’ experiences, and I am truly sorry we were not able to provide a more positive and memorable one for you and your family.Your feedback will help us shape experiences for travelers to come, and it would be an especial privilege to provide you with a stay that exceeds your expectations next time.My best,Mauricio Quezada General ManagerVilla del Palmar Puerto Vallarta

6/10 Okay

Oranos Lida

Travelled with family
Liked: Cleanliness, staff & service
I’ll start with what I liked. The beach is really nice and big , the Italian restaurant, breakfast buffet , coffee shop and the pool snack area have good food . The rest I did not like and there was no buffet during lunch or dinner. Only for breakfast . So you’re stuck with 3 restaurants or the sports bar. The wait for room service is 2 hrs.I’m aware this property will be going under renovations. However , I would like to address the issues I’ve had during my stay. First of all, there isn’t enough staff and some of them especially the female staff at the dessert coffee bar have lots of attitude.The staff at the breakfast buffet are really nice . I would like to mention two of the gentlemen that were very friendly and helpful. Their names were Augustine and Ougo. And the waiters at the pool area were also nice. Second, this hotel does not take renovations so the line ups for the restaurants are usually long esp for the Italian one. Doesn’t make sense as it makes it more difficult for those with younger children. Third, and this was extremely frustrating. You cannot leave unless you sign the bill , even if you ask for water at the bar or anywhere. It’s a waste of paper and makes the line ups longer . Forth, the exchange rate is different at the front desk from the actual exchange rate place that’s also inside the resort . It’s much higher at the spa, which does not make sense as its inside the same resort. I booked a spa service and they couldn’t explain why it was higher.
Stayed 7 nights in Mar 2024
Response from General Manager on 6 Apr 2024
Dear Oranos, Thank you for reporting this problem, please accept my sincere apologies.I understand your frustration. We pride ourselves on providing the best possible guest experience and I am sorry that on this occasion we did not achieve this.As a result of your comments, we will be taking action.Best regards,Mauricio QuezadaGeneral ManagerVilla Del Palmar Puerto Vallarta

8/10 Good

Roxanne

Stayed 5 nights in Mar 2024
Response from Gerente General on 25 Apr 2024
Estimada Roxanne, Muchas gracias por sus valiosos comentarios y por confiar en Villa del Palmar Puerto Vallarta.Es de suma satisfacción para nosotros saber que ha disfrutado su estancia en el hotel, desde sus instalaciones hasta el servicio de nuestros colaboradores que cuidan cada detalle para brindarle una experiencia inolvidable.Saludos cordiales,Mauricio Quezada Gerente General Villa del Palmar Puerto Vallarta

8/10 Good

Laura

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was very slow at most of the restaurants. Wasn't sure what was included; events not advertised
Stayed 7 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Dear Laura,Thank you very much for the time you took for express your comments about your stay. I sincerely regret that your satisfaction was affected by those issues.It is important for us to identify opportunities for improvement in order to sustain our exceptional service. Sincerely,Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

10/10 Excellent

Angelica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great! Views to the ocean overlooking the pool. Just paradise. The different restaurants are also a plus! Theirs shopping nearby. Staff was nice and friendly
Stayed 4 nights in Mar 2024
Response from General Manager on 8 Apr 2024
Dear Angelica, Thank you for your time invested on share your comments about your experience.I can assure you that notes has been taken and well make the changes in order to improve the service and the facilities.Hoping to see you again, when your travels brings you back to Puerto Vallarta.Cordially yoursMauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

8/10 Good

Ryan

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2024
Response from General Manager on 24 Apr 2024
Dear Ryan, Thank you for your positive feedbackBest regards, Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

8/10 Good

Ann

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that is was right on the beach
Stayed 7 nights in Mar 2024
Response from General Manager on 6 Apr 2024
Dear Ann, It gives us great pleasure to know that you have chosen to stay with us. Your kind comments encourage us to continue to do our best to make each guest's experience memorable, Have a wonderful day,Best regards,Mauricio QuezadaGeneral ManagerVilla Del Palmar Puerto Vallarta

4/10 Poor

Jennifer

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
They misrepresented the property online in a major way. They talk about all the restaurants and activities they have, yet the restaurants were not all open and the ones that were open ran out of items all the time and did not tell you until they brought out the rest of the food to your party. That was a horrible feeling when everyone gets food and you are sitting there with nothing (myself and my 9 year old son felt this MULTIPLE times throughout our stay.) Then the “Theme Dinners” were never there which they said happened as well. If you did not get to the pool by 6:30-7 AM you did not get a seat at all around the pool. The staff there were okay for the most part, but when we brought up the missing food with our orders and yet it was still on our checks that we signed for. When I brought that to their attention their response every time was “It’s okay it is ALL INCLUSIVE!” I’m sorry yes, I did have the AI package but why am I signing for something we never received either way! I have stayed previously at the Cabo location and it was so amazing this is why I chose this place and would not have if I knew this many issues were going to come up!
Stayed 6 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Dear Jennifer,Thank you very much for the time you took to express your comments about your stay.It is important for us to identify areas for improvement in order to sustain our exceptional service. Kind regards,Mauricio QuezadaGeneral ManagerVilla Del Palmar Puerto Vallarta

10/10 Excellent

Benjamin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time. Excellent location, great drinks. Would definitely come back.
Stayed 7 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Dear Benjamin, I would like to use this communication to express the gratitude of the Villa del Palmar Vallarta staff for your preference in selecting us as the official site of your visit. Our greatest hope is that we have exceeded your expectations and that you have enjoyed our resort and facilities, as well as our cordial and warm hospitality. We thank you again and look forward to welcoming you in the near future.Best regards, Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

8/10 Good

Lonn

Travelled with family
Liked: Cleanliness, staff & service
Great facility with one of the best spots on the beach. Convenient to all amenities and a short trip to the Malecon. Staff are very attentive and do their best to make your stay memorable. Food is decent with a buffet for breakfast, and a la carte for everything else. A quieter property but perfect to relax and unwind.
Stayed 7 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Lonn, Thank you for your amazing words, for your time and dedication to write your experience, we strive to exceed your expectations and making sure that you feel better than at home.We look forward to being of service to you and yours in the future when you come home again.Kind regards,Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

6/10 Okay

Renee, Moab

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Overall the property itself is fine. I purchased the all-inclusive option and the service was horrendous! Takes an hour to get a beer. No beer or water in the room. Everything takes way to long and you have to wait around and sign for every single thing. Not the experience I was hoping for. The rooms were next to an allyway that was very loud at night and the trash trucks etc are beeping outside your door around 5 am nonstop.
Stayed 5 nights in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Renne, We are sorry to hear that your stay was not as good as you had hoped.We take note of your comments and will take them into account to provide a better experience for our guests. Thank you for your feedback.Sincerely,Mauricio Quezada General ManagerVilla del Palmar Beach Resort & Spa, Puerto Vallarta

6/10 Okay

Kenyon

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from General Manager on 24 Apr 2024
Dear Renyon, Thank you for your review of your recent stay at our hotel. We are committed to improve.Best regards, Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

10/10 Excellent

William

Stayed 7 nights in Mar 2024
Response from General Manager on 20 Apr 2024
Dear William, I would like to use this communication to express the gratitude of Villa del Palmar Vallarta’ staff, for your preference in selecting us as the official site of your visit.Our biggest hopes are that we exceeded your expectations and that you enjoyed our resort and premises, as well as our friendly and warm hospitality.I hope that you don’t forget that in Villa del Palmar Vallarta you will find a great resort and that our reciprocal customers will take with them the best of the impressions, because this is our first priority.Best regards,Mauricio QuezadaGeneral ManagerVilla Del Palmar Puerto Vallarta

10/10 Excellent

Shannon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the beach and the staff were lovely. We would stay again in a heartbeat! Some of the things we didn't like: room advertised didn't look anything like the room we got, I called the front desk a month before our arrival. I asked to have 2 cribs in our room they said they put a note on my file and to remind the front desk when we checked in. I reminded the front desk they said no problem. We never saw a crib, check-in is long because they talk to you about checking out their other resort, our room was on a second floor with no elevator. We have a 1 year old and 2 year old. Hauling the stroller up the stairs was not fun, we were excited for the sushi restaurant however it took 2 hours from the time we ordered to get our food. Other tables that came after us got their food before us. Our two toddlers were going crazy being hungry. Would not recommend that restaurant. The Seafood restaurant by the beach was our favorite and the food was delicious. Surprisingly the Sports bar restaurant and Italian was good too! The store on site was great. It had everything you could need. The only thing is that it was expensive. We did all-inclusive and it was amazing especially having our kids with us it made our trip so much more relaxing not worrying about getting food and cooking. We loved that room service was included too! Overall, it's an amazing place and so many good memories made.
Stayed 7 nights in Mar 2024
Response from General Manager on 29 Mar 2024
Dear Shannon, We appreciate your sharing your comments thru this site, which helps improving the resort on a daily basis. We assure you measures are been taken to correct these situations you may have gone through while staying at Villa Del Palmar. Please accept our most sincere apologies for the inconveniences and we would be more than happy to find a solution to your issues as long as we know your opinion first-hand.Best regardsMauricio QuezadaGeneral ManagerVilla Del Palmar Puerto Vallarta

2/10 Terrible

GREGORY LEE

Stayed 5 nights in Mar 2024
Response from General Manager on 18 Apr 2024
Dear Gregory, Thank you for taking the time to share your comments with us and for trusting in us to spend your vacation.I am sorry that we did not provide the experience that you and your family expected.It is very important for us to know the areas that we need to improve. It would be an honor to have the opportunity to host you again and show you the improvements we have made.Kind regards,Mauricio QuezadaGeneral ManagerVilla del Palmar Puerto Vallarta

10/10 Excellent

Mercedes

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly for anyone how wants to come with their children
Stayed 3 nights in Mar 2024
Response from General Manager on 29 Mar 2024
Dear Mercedes, At Villa Del Palmar Puerto Vallarta we thank you for your valuable time and comments. We are more than glad you experienced the high level of service our guests have come to expect. We hope to have the oportunity to provide you with the excellence in service we are known for and hope you will give Villa Del Palmar Puerto Vallarta another change to be your home away from home.Best regardsMauricio QuezadaGeneral ManagerVilla Del Palmar Puerto Vallarta

6/10 Okay

Aaron

Travelled with family and small children
It’s very average overall, the food was very plain and the service was lacking because there isn’t enough people on staff. Everyone is nice enough though. Lots of lineups
Stayed 7 nights in Mar 2024
Response from General Manager on 28 Mar 2024
Dear Aaron, Thank you for sending us your feedback.We value your opinion and we regret reading about the inconveniences you experienced. We thank you for your comments and rest assured that we take your concerns seriously.Once more, we would like to thank you for your invaluable opinion.Best Regards,Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

6/10 Okay

Satyanarayana Prasad

Liked: Staff & service
The food was average in an all inclusive resort. Excwpt foe theor japanese cusine
Stayed 4 nights in Mar 2024
Response from General Manager on 28 Mar 2024
Dear Satyanarayana, Thank you for taking the time to share your comments with us and for trusting in us to spend your vacation.It is very important for us to know the areas that we need to improve. You can be sure that your comments will be taken into consideration, and we will act in a timely manner to prevent this from happening again.We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized.Kind regards,Mauricio Quezada General ManagerVilla del Palmar Puerto Vallarta