Puertos Hotels

"The staff was friendly, and the room was cleaned. They are under construction of some interior area. Also noticed a great number of cats everywhere, including trying to sneak into the restaurant area."

"The smell in the pool area is just horrible. It smells like cat poo , really nasty. The staff just sick of working there I guess. And the breakfast plain nasty. There’s a pizzeria inside and we all got sick after eating there. Won’t go back not even to get money."

"Entiendo que el horario de la piscina pudieran ser mas flexibles en el fin de semana hasta las 10 de la noche.Mas sinembargo no hay reglas para estar hasta la 1 de la mañana haciendo ruido y esa es la parte que no entendi."

"Sadly I have to say that our stay in Hotel Vista Azul was a disaster! Our room had bugs, there was NO hot water & when I went to use the phone to call the front desk the phone on our room was not working so we walked to the lobby & there was not a single staff member in sight! We were told by another guest that the only person working in the hotel at the time was a security guard. That was also nowhere in sight! The bathroom was not cleaned properly as the floor was dirty & had an unpleasant smell! The place was in a beautiful place but that all it had going for it! Don’t waste your time or money here! You will absolutely regret it!! With all that said I highly DO NOT recommend this place!!"

"Excellence service "

"I was extremely impressed, every interaction was warm, staff members were caring and very attentive. The restaurant was incredible, the food was delicious and served in a wonderful atmosphere. The pool was clean and it felt so peaceful. I loved this trip so much. "

"Clean room comfortable. Convenient location"

"I want to share an honest review of this place. Getting there is rough, though not the owners’ fault—the mountain drive is intense but worth it, and an easier route from Mayagüez should be mentioned, along with advising guests to arrive before nightfall. The property is absolutely stunning and impeccably clean; this is a wilderness-style accommodation, and the flowers, animals, and weather make it truly enchanting. The staff is very young but sweet and kind, pleasant when service was needed, though often appearing unmotivated; the dining room view is beautiful. Unfortunately, the administrator was not welcoming and did not greet us proactively. The food was disappointing—served cold, overly salty, uninteresting, with no desserts offered; the best item I had was an egg sandwich. That said, the coffee alone is worth the visit. This place is beautiful, but being so remote, good food is essential. I was raised in Mayagüez, live in the States, and am a chef with hospitality experience. I left one night early despite having paid, and I truly hope improvements are made because the place has great potential. "

"Clean room; lovely to hear nature sounds overnight; lovely place within nature Check in staff not very friendly or helpful, better the next morning for check out Restaurant closing early for dinner options."