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Hostal Hielo Sur

3.0 star property
Travelers find helpful staff and round-the-clock support at this welcoming hostel where WiFi keeps everyone connected and comfort comes standard

Choose dates to view prices

Hostal Hielo Sur offers continental breakfast, laundry facilities, and an on-site restaurant. Enjoy in-room WiFi, secure luggage storage, extended parking, and 24/7 front desk assistance.

Reviews

7.2 out of 10
Good

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Laundry room
  • Room service

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Double Room, 1 Double Bed

In-room safe, free WiFi, bed sheets

Standard Double Room, 1 Double Bed

Highlights

Heating
LCD TV
Private bathroom
Hairdryer
Cable channels
Daily housekeeping
In-room safe
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Heating
LCD TV
Private bathroom
Hairdryer
Cable channels
Daily housekeeping
In-room safe
  • 15 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

Highlights

Heating
LCD TV
Private bathroom
Hairdryer
Cable channels
Daily housekeeping
In-room safe
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Quadruple Room

In-room safe, free WiFi, bed sheets

Family Quadruple Room

Highlights

Heating
LCD TV
Private bathroom
Hairdryer
Cable channels
Daily housekeeping
In-room safe
  • 20 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Quadruple Room, Multiple Beds

Standard Quadruple Room, Multiple Beds

Standard Quadruple Room, Multiple Beds

Highlights

Heating
LCD TV
Private bathroom
Hairdryer
Cable channels
Daily housekeeping
In-room safe
  • 25 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Heating
LCD TV
Private bathroom
Hairdryer
Cable channels
Daily housekeeping
In-room safe
  • 25 sq m
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds

View all photos for Family Room

Family Room

Family Room

Highlights

Heating
LCD TV
Private bathroom
Hairdryer
Cable channels
Daily housekeeping
In-room safe
  • 25 sq m
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds

View all photos for Superior Triple Room

Superior Triple Room

Superior Triple Room

Highlights

Heating
LCD TV
Private bathroom
Hairdryer
Cable channels
Daily housekeeping
In-room safe
  • 20 sq m
  • Sleeps 3
  • 3 Twin Beds
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About the area

Map
Avenida Espana, 247, Punta Arenas, 6212557

What's nearby

  • Punta Arenas Cemetery - 9 min walk - 0.8 km
  • Monumento al Ovejero - 12 min walk - 1.0 km
  • Cerro la Cruz Viewpoint - 14 min walk - 1.2 km
  • Palacio Sara Braun - 15 min walk - 1.3 km
  • Port of Punta Arenas - 4 min drive - 2.1 km

Getting around

  • Punta Arenas (PUQ-Carlos Ibanez Del Campo Intl.) - 29 min drive

Restaurants

  • ‪Entre Ollas Y Sartenes - ‬7 min walk
  • ‪Pizzeria Viale - ‬10 min walk
  • ‪La Mona Crespa - ‬7 min walk
  • ‪Rústico Restobar - ‬6 min walk
  • ‪Dejavú Pub - ‬1 min walk

About this property

Hostal Hielo Sur

Property highlights
Consider a stay at Hostal Hielo Sur and take advantage of free continental breakfast, laundry facilities and a restaurant. Stay connected with free in-room WiFi.
You'll also find perks such as:
  • Free self-parking
  • Tour/ticket information, a 24-hour front desk and smoke-free property
  • Free newspapers, a front desk safe and luggage storage
Room features
All guest rooms at Hostal Hielo Sur offer amenities, such as free WiFi, safes and room service.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • LCD TVs with cable channels
  • Heating, daily housekeeping and phones

Similar properties

Exterior
Hostal Cordillera
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Business services
7.8 out of 10, Good, 77 reviews
The price is €65
20 Dec - 21 Dec
Hostal Cordillera

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily
  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Limited room service

More

  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Cashless transactions are available
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hostal Hielo Sur Punta Arenas
Hielo Sur Punta Arenas
Hostal Hielo Sur Hostal
Hostal Hielo Sur Punta Arenas
Hostal Hielo Sur Hostal Punta Arenas

Frequently asked questions

Is Hostal Hielo Sur pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hostal Hielo Sur?

Self-parking is free at this property.

What time is check-in at Hostal Hielo Sur?

Check-in begins at 3:00 PM.

What time is check-out at Hostal Hielo Sur?

Checkout is at 11 AM.

Where is Hostal Hielo Sur located?

Situated in Punta Arenas, this hostal is within a 10-minute walk of Maggiorino Borgatello Museum, Santuario Maria Auxiliadora and Punta Arenas Cemetery. Cementerio Municipal and Monumento al Ovejero are also within 15 minutes.

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Reviews

Hostal Hielo Sur Reviews

7.2

Good

8.2

Cleanliness

7.6

Location

7.6

Staff & service

8.0

Eco-friendliness

7.2

Property conditions & facilities
Rating 10 - Excellent. 9 out of 37 reviews
Rating 8 - Good. 13 out of 37 reviews
Rating 6 - Okay. 8 out of 37 reviews
Rating 4 - Poor. 2 out of 37 reviews
Rating 2 - Terrible. 5 out of 37 reviews

Reviews

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I enjoyed our time in time lovely hostel😊
Stayed 2 nights in Dec 2023

8/10 Good

Marnie

Liked: Cleanliness, staff & service, property conditions & facilities
Hostal Hielo Sur was a great place for a night! Breakfast was AMAZING. Would recommend sleeping with ear plugs but otherwise would stay again :)
Stayed 1 night in Mar 2024

6/10 Okay

Francis

Liked: Staff & service, amenities, property conditions & facilities
Very noisy, rooms extrememly small and old spring mattress inconfortable. Staff is good and breakfast decent
Stayed 2 nights in Feb 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
For the price you really can't beat it. About 20 min drive from the airport and 15 min walk to city center. Quant and cozy spot.

2/10 Terrible

Margot

Disliked: Cleanliness, staff & service, property conditions & facilities
I paid the hotel but when I arrived at the hostal I paid again the rate. I dont know what happen! May you gave some number how I can talk? Thanks
Stayed 1 night in Sep 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for our needs

Easy to store luggage for extra time. walking distance to town.
Stayed 1 night in Jan 2023

10/10 Excellent

roque

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean! Breakfast included. We love it.
Stayed 1 night in Jan 2023

6/10 Okay

Gaetan

Liked: Cleanliness, amenities, property conditions & facilities
Good breakfast. Clean rooms.7500cl for laundry.The wifi doesn't reach room 5. Street a bit noisy

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay here.

This place is terrible. Tge front door is always locked with no way in if no one is at the front desk. We had to wait 15+ minutes multiple times. No one speak English. The rooms were filthy. Stained sheets. Hair on covers. The food was also horrible. Hard rock bread. Not allergy conscious.
Stayed 2 nights in Feb 2025

6/10 Okay

Russ

Disliked: Staff & service, property conditions & facilities

Basic not quaint or cozy

Wouldn't recommend. Room was clean but bathroom had mildew. Cramped room and very tiny bathroom. On a main road, can hear every car go by even in the back room. Maybe take your chances on another property in this price range.
Stayed 2 nights in Feb 2023

2/10 Terrible

Leticia

Disliked: Staff & service, property conditions & facilities, room comfort

Muy malo

Muy mala atención, nunca me dieron mi cambio y segun la chica de recepción no se quien cerro la tarifa a 60 dls.
Stayed 1 night in Jan 2025

8/10 Good

jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hostal

Bien, en líneas fenerales
Stayed 2 nights in Dec 2024

8/10 Good

Rodolfo

Liked: Property conditions & facilities

Detalles a solucionar

Un hostal muy lindo, la habitación que me tocó tenía un tragaluz muuuy grande y no tenía forma de taparlo para evitar la entrada de luz y poder descansar bien, tenía mucha filtración del viento y por ende entro un poco de tierra
Stayed 2 nights in Jan 2023

10/10 Excellent

Irma

Liked: Cleanliness, property conditions & facilities, room comfort

Bien, pero podría ser mejor

No estaban atentos a recibir pasajeros y nos quedamos fuera por mas de 30 minutos para poder ingresar. El resto bien. Pero podria mejorar ofreciendo agua caliente de libre disponibilidad por ejemplo para un té.
Stayed 1 night in Jan 2023

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities

Buena opción.

De la limpieza nada que decir.... muy buena. Lo que falta es quizás tener en la habitación un mueble y en el baño también. La habitación no tenía dónde poner ciertas cosas, considerando que nosotros fuimos por 6 noches. El closet sólo tiene para colgar ropa, entonces falta una repisa o un mueble adicional. El otro problema que tuve fue que el día 31 consulté si había problemas con el horario de regreso y me indicaron que ninguno, pero al volver al hostal, eran las 3 de la mañana y costó mucho para que nos abrieran, sin mencionar que la persona que lo hizo, fue bien desagradable. Nosotros pasamos las 00 hrs. con familiares, por lo tanto por eso llegamos a esa hora. Me pareció mal, porque en la página dicen que están atendiendo 24/7. No fue la forma. La atención de los otros días, fabulosa.
Stayed 6 nights in Dec 2021

10/10 Excellent

Benita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El equipo muy profesional y excelente servicio.
Stayed 2 nights in Dec 2021

10/10 Excellent

Sergio Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Foi muito bom, atrasamos a viagem 6 horas e mesmo assim o quarto errava disponível.
Stayed 1 night in Jan 2020

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen servicio y desayuno. La limpieza muy buena también. Un poco ruidosa la habitación cerca de la recepción por la mañana pero en general es recomendable
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

Not trustworthy hotel不守信用的西羅蘇爾青年旅舍

飯店業者承諾的收費竟然在我們旅行過兩天就又多收費用,email也不回覆,服務態度讓人難以忍受,讓我們的旅行非常掃興,不想吃虧的旅客千萬別在這裡住宿. The hotel staff promised the charge when we checked in, but after we leave the hotel several days later, they charge additionally to our credit card. There is no reply to our email, which makes people very frustrated and disappointed at this kind of service. We would never recommend people to use this hotel in their travel.
Stayed 2 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very nice. They had a blow dryer in the bathroom which was awesome
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort

Bom para passar a noite

Bom hostel para pernoitar no caminho para torres de paine.
Stayed 1 night in Jan 2018

4/10 Poor

Angelo

Disliked: Staff & service, property conditions & facilities, room comfort

Bof, mais vraiement bof

Hôtel vetuste presque délabré avec des chambres au comfort ridicule Ok pour une nuit. Plus c'est suicidaire Le personnel est très gentil et Punta Arenas vaux la peine.....
Stayed 1 night in Nov 2017

6/10 Okay

Josinaldo

Stayed 8 nights in Dec 2024

6/10 Okay

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

STEVE