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Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive

5.0 star property
This all-inclusive beachfront resort balances relaxation with activities for everyone, from peaceful spa treatments to family-friendly water adventures

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At Grand Sirenis Punta Cana Resort & Aquagames, travelers enjoy crystal-clear waters and white sand beaches. The resort features 10 restaurants, snorkeling, and beach volleyball. Families love the children's pool with a waterslide, while adults unwind at the swim-up bars.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Parking included
  • Restaurant

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Family Suite, 1 Bedroom, Garden View

A modern bedroom with a large bed, a TV, and a balcony with a view.

Family Suite, 1 Bedroom, Garden View

7.6 out of 10
Good
(284 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Romantic Double Room, 1 King Bed, Bathtub

A modern bedroom with a four-poster bed, a balcony with a view, and a small seating area with a table and chairs.

Romantic Double Room, 1 King Bed, Bathtub

9.2 out of 10
Wonderful
(35 reviews)
  • Garden view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room

Premium bedding, minibar, in-room safe, laptop workspace

Room

  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Single Room

A modern hotel room with a large bed, a balcony with a view of lush greenery, and a dining area with a table and chairs.

Standard Single Room

8.4 out of 10
Very good
(27 reviews)
  • Garden view
  • 37 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Room

Premium bedding, minibar, in-room safe, laptop workspace

Room

  • 45 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Room

Premium bedding, minibar, in-room safe, laptop workspace

Room

  • 45 sq m
  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Suite 1 Bedroom, Garden View Quadruple

A modern bedroom with a large bed, a TV, and a balcony with a view.

Family Suite 1 Bedroom, Garden View Quadruple

7.8 out of 10
Good
(38 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Suite, 1 Bedroom, Ocean View

A modern living room with a TV, a sofa, a coffee table, and a view of the beach.

Family Suite, 1 Bedroom, Ocean View

7.0 out of 10
Good
(12 reviews)
  • Ocean view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

A hotel room with two beds, a balcony, a dining area, and a TV.

Standard Room

8.2 out of 10
Very good
(296 reviews)
  • Garden view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (RENOVATED)

Suite (RENOVATED)

Suite (RENOVATED)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 78 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed
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About the area

Located in Uvero Alto, a neighbourhood in Punta Cana, Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive is in the suburbs and on the beach. Cana Bay Golf Club and Iberostar Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Macao Beach and Arena Gorda Beach. Consider Coco Bongo Punta Cana for a night out or Sirenis Aquagames Water Park if you're travelling with kids. With scuba diving, waterskiing and parasailing nearby, you'll find plenty of adventures in the water. Visit our Punta Cana travel guide
View more Resorts in Punta Cana
Map
Playa De Uvero Alto, Punta Cana, La Altagracia, 23000

What's nearby

  • A beach with palm trees, people relaxing, and the ocean.
    Macao Beach
    20 min drive - 13.1 km
  • A beach with palm trees and turquoise water.
    Bavaro Beach
    49 min drive - 35.7 km
  • A coastal resort area with a beach, clear turquoise waters, and a clear sky.
    Punta Cana Beach
    55 min drive - 56.1 km
  • Sirenis Aquagames Water Park
    2 min walk - 0.3 km
  • beach near Uvero Alto
    5 min walk - 0.5 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.)
    51 min drive

Restaurants

  • Ice & Coffee Shop
    2 min walk
  • Wink
    5 min drive
  • Lobby Bar
    1 min walk
  • Mare Nostrum Sirenis
    1 min walk
  • Oceana
    6 min drive

About this property

Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive

  • Luxury all-inclusive property by the ocean
  • Located close to Sirenis Aquagames Water Park, Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive provides a free breakfast buffet, free water park access and 2 swim-up bars. With a beachfront location, a beach bar and beach massages, this property is the perfect place to soak up some sun. Treat yourself to a body scrub, a manicure/pedicure or hydrotherapy at the on-site spa. At the 8 on-site restaurants, enjoy lunch, dinner and international cuisine. Fitness classes are offered at the health club; other things to do include snorkelling, basketball and beach volleyball. In-room WiFi (surcharge) is available to all guests, along with a poolside bar and a terrace.
  • Other perks at this property include:
    • 2 outdoor pools and a children's pool, along with a waterslide, 2 swim-up bars and sunloungers
    • Free self-parking
    • Free bike hire, 2 outdoor tennis courts and express check-out
    • Express check-in, babysitting (surcharge) and concierge services
    • Guest reviews give top marks for the family-friendly amenities, beach locale and pool
  • Room features
  • All 813 individually furnished rooms boast comforts, such as premium bedding and laptop-compatible safes, in addition to thoughtful touches, such as laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the cleanliness rooms at the property.
  • Other conveniences in all rooms include:
    • Recycling and LED light bulbs
    • Bathrooms with eco-friendly toiletries and shower/bath combinations
    • Balconies, coffee/tea makers and ceiling fans

All-inclusive details

  • This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • Buffet and à la carte meals and snacks included
    • Room service during certain hours

Activities and facilities/equipment

  • All non-motorised water sports are included.

Water activities

  • Snorkelling

Land activities

    • Tennis
    • Volleyball

Lessons/classes/games

    • Aerobics
    • Dancing
    • Yoga

Entertainment

  • On-site entertainment and activities

Awards and affiliations

  • Eco-certified property
  • This property participates in EarthCheck – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Exterior detail
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Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 13 bars/lounges
  • 2 swim-up bars
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Cinecitta
  • Ikebana
  • La Gira Rodizio
  • Le Relais Gourmand
  • Macao

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Kayaking
  • Playground
  • Shopping
  • Snorkelling
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free water park access
  • In-room sofa bed
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible path of travel

More

  • 3 floors
  • 32 buildings
  • Built in 2000
  • Smoking not allowed

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding
  • Queen sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 48-inch TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property accepts local currency (DOP) only for all onsite payments.

Access methods

Staffed front desk, key retrieval

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Waterpark hours of operation and services may change during the season without prior notice.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Only registered guests are allowed in the guestrooms

Frequently asked questions

Does Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive?

Self-parking is free at this property.

What time is check-in at Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive?

Yes, the property is all-inclusive. Activities include snorkelling, tennis, volleyball and more.

Where is Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive located?

This Uvero Alto property is on the beach, 0.1 mi (0.2 km) from Sirenis Aquagames Water Park, and within 12 mi (20 km) of Macao Beach and Cana Bay Golf Club. Arena Gorda Beach and Iberostar Golf Course are also within 16 miles (25 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive Reviews

8.4

Very good

8.4

Cleanliness

8.4

Amenities

8.4

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 3069 out of 5112 reviews
Rating 8 - Good. 741 out of 5112 reviews
Rating 6 - Okay. 548 out of 5112 reviews
Rating 4 - Poor. 328 out of 5112 reviews
Rating 2 - Terrible. 426 out of 5112 reviews

Reviews

Verified

10/10 Excellent

AHMED

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room very friendly and helpful staff Recommend it for family!
Stayed 5 nights in Jun 2026
Verified

10/10 Excellent

kamal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its a very good place to stay with kids
Stayed 3 nights in Jun 2026
Verified

10/10 Excellent

Jennifer

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Expedia employees were excellent. But the resort amenities and food are bad.
Stayed 5 nights in Jul 2026
Verified

10/10 Excellent

Anielis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is good, the service is ok ,
Stayed 4 nights in Jul 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay there with the family! Loved the location and surroundings, although they didn't adhere to the activities schedule as much as I would've liked / hoped. Still happy we stayed there! Yadelkis in the spa was amazing!
Stayed 6 nights in Jun 2026
Verified

8/10 Good

Gilberto Mercado

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the hotel was great. The food was ok
Stayed 5 nights in May 2026
Verified

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic crew fantastic service …. Best experience
Stayed 4 nights in Jun 2026
Verified

10/10 Excellent

Wing Man

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
House keeping is very friendly. They are so nice and rooms are always made fresh and neat. Bar tenders are always polite and on the dot
Stayed 6 nights in Jun 2026
Verified

8/10 Good

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at Grand Serenis. The number of dining options for supper was extensive. We didn’t eat at every restaurant and were there for 8 nights. Be sure to plan ahead and make reservations as soon as you arrive. The property is easy to get around and everything is accessible. The rooms could use some updating, but overall, our stay was great.
Stayed 7 nights in Jun 2026
Verified

6/10 Okay

Sharon

Liked: Cleanliness, staff & service, amenities
The resort is starting to show its age. The staff were accommodating and most very friendly and helpful. The buffet was not pleasant smelling and the variety was not good. We enjoyed the restaurants.
Stayed 8 nights in Apr 2026
Verified

10/10 Excellent

Karla

Liked: Staff & service, amenities, property conditions & facilities
Pool was great but pool bar closes to early. The room was not that clean. The lamp and frames had dust. The bathroom was excellent. The staff is excellent. Overall the stay was great. Love to come back next year.
Stayed 5 nights in Jun 2026
Verified

10/10 Excellent

Miguel Angel Romero De

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kyle was of great help and very friendly.
Stayed 7 nights in May 2026
Verified

10/10 Excellent

Abby K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort! Ignore the negative reviews. It is lovely! If you are going looking for brand new, this is not. However - our room was always clean and we had no issues. Staff was very friendly. Easy to book restaurants and tours with the concierge. Good was delicious. Lots of options if you have preferences. Well maintained property. They work to keep seaweed under control and grounds beautiful. Pools are wonderful!
Stayed 5 nights in Jun 2026
Verified

8/10 Good

Vianney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean had a good time when staying didn't have no problems food was okay not like wow but descent. Pool closed at 6om to early
Stayed 4 nights in Apr 2026
Verified

8/10 Good

Andrew David

Liked: Cleanliness, staff & service, property conditions & facilities
The resort was very nice and clean. The pools were beautiful and the ocean was very nice. There was lots of seaweed in the ocean and on the shore, so don't come here thinking it's all blue water. The staff was very friendly and helpful. The food was not great. Not a lot of choices and long food lines. Lots of redundancy in the dishes.
Stayed 7 nights in May 2026
Verified

6/10 Okay

Ailyn

Liked: Staff & service
As a facility, the hotel is fine, and the gardens are well-kept; however, the pools are very dirty and have mold—I never saw them being cleaned, which is a shame. The beach isn't good, and the food is terrible, though the buffet was better than the specialty restaurants. The best parts were the laundry service—the towels were clean and smelled great—and the staff was very pleasant, helpful, and attentive. Kyle, in particular, looked after us the whole time; he was a 10 out of 10—he listened to our needs and addressed many of our complaints. Many thanks to him.
Stayed 5 nights in Jun 2026
Verified

6/10 Okay

Katty

Liked: Cleanliness, staff & service, property conditions & facilities
It would have nice to receive a status of the Sargassum in the email we received from Sirenis before our tip started, just to set up correct expectations. We had to book a trip to Saona island to have enjoy a little bit of a nice and kind of clean beach. The animation team at Grand Sirenis punta Cana was very nice and funny, we enjoyed the shows at night and in the pool. They lacked of good sports organization such as beach volleyball or water sports (no catamaran, no kayak, sailing, etc). The restaurant choices was limited as not all were opened, plus the menu was limited. We enjoyed more the regular buffet restaurant. Regardless of those bumps on the road, we had a good time.
Stayed 5 nights in Jun 2026
Verified

6/10 Okay

David Jesus

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was great very helpful and very nice but compared to other places I’ve been to, they have the will but not the availability to meet our needs. Something so simple as hair conditioner was not provided in the rooms, swimming pools were dirty and moldy, water bottles hard to find at the buffet and drinks with barely any alcohol, and light beers. I saw roaches on the lobby, in my room and a mouse in the bushes between lobby and our rooms. I would not say here ever again u
Stayed 5 nights in Jun 2026
Verified

8/10 Good

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY SATISFYING FAMILY HOLIDAY Myself, my wife, our five-year-old daughter, and her grandma had a wonderful stay here in May 2026. The grounds of the hotel are beautiful and lined with palm trees and coconuts. We particularly liked the beach, the pools, the lobby bar, and the waterpark. Much of the staff were very friendly and helpful too. There is music around the resort all the time and the live band was great. There is usually an evening show every night at 9:30 for 45 minutes. I cannot give it five stars as on the food side it was very very difficult to get a reservation in any of the themed restaurants, and the dinners in the buffet area were not outstanding. They never serve any great fish or beef, options were focused on keeping costs down with mainly chicken and pork dishes. There is also a strange upsell going on where they wanted us to try a breakfast in the premium area, but we would have to agree (literally sign) for a 90 minute sales speech after, which was poorly communicated and executed. Overall though, unforgettable stay. Went home very happy
Stayed 7 nights in May 2026
Verified

6/10 Okay

Yanelis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall, our stay was decent, but there are several areas that need improvement. The hotel appears to be understaffed, especially at the buffet during all meal times and at the lobby bar in the evenings. The staff works very hard and does the best they can, but there simply are not enough employees to properly serve the number of guests. The pool area has some maintenance issues, including loose cables and lighting fixtures in the water, which raises safety concerns. The rooms are very comfortable and attractive, although some minor repairs and updates would be beneficial. The food was okay, but not great. The arcade also needs attention, as several machines were not working properly. Additionally, some of the water park rides were closed or not functioning during our stay. While the staff was friendly and hardworking, the hotel would greatly benefit from additional employees, better maintenance, and improved upkeep of its attractions. Beach horrible 😤
Stayed 7 nights in Jun 2026
Verified

8/10 Good

Anthony

Liked: Staff & service
The resort was huge! We definitely got our steps in while on vacation! While the resort was beautiful it lacked a few things.. when we got there our initial room was not cleaned well and was very small. We ended up being moved and that room was nice. The food was ehh i wish food was either on ice or being heated. The tiki bar by the ocean was great! Bartender remembered us every day! The pool itself lacked good music and the pool bar didnt have a big option. They have a QR code to scan for drinks but I was always told "no want a Pina colada?" Lobby bar was nice! All the shows were at 930p which I thought was a bit late traveling with younger kids who wanted to see the shows they'd fall asleep halfway thru. Another con of the trip was the smoking of cigarettes everywhere. Most resorts we've traveled too have a designated area; here you can smoke any and everywhere. My kids liked the kids club to get out of the sun for 1-2 hours. The water park was a bit of a walk but we enjoyed it. The mat slides were being worked on so we were unable to try those out. Beach was filled with Sargassum which its that time of year but I only saw them clean up once while we were there for 7 days
Stayed 6 nights in Jun 2026
Verified

10/10 Excellent

Anabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at Grand Sirenis! This is truly a great resort for families, and we had such a wonderful time together. The facilities, the atmosphere, and the staff made our vacation unforgettable. I would especially like to recognize a few amazing team members who went above and beyond. At the Water Park, Santos from the cleaning staff was incredibly kind, friendly, and always making sure everything was clean and comfortable for everyone. His hard work and positive attitude did not go unnoticed. A very special thank you to Alex, one of the lifeguards. My son has special needs, and Alex was exceptionally attentive, caring, and patient with him throughout our stay. He was always keeping an eye on him, making sure he was safe and comfortable. As a parent, that meant more than words can express. Thank you, Alex, for your kindness and dedication. At the buffet, Mayra provided outstanding service. She was always welcoming, friendly, and made every meal even more enjoyable. We are also very grateful to Valdez for his excellent service and kindness. Most importantly, none of this would have been possible without our butler/lobby concierge, Victor Rosario. From before we even arrived, Victor was in contact with us and made sure every detail was taken care of. He made us feel at home from the very first moment and gave us the peace of mind and confidence we needed to fully enjoy our vacation. His professionalism, kindness, and genuine care made a huge difference in our stay!
Stayed 7 nights in Jun 2026
Verified

8/10 Good

Heidi

Liked: Cleanliness
The front desk staff allowed another checked out guest to harass myself and 4 friends while we checked in right in front. They only intervened when I asked. Checkin took a very, very long time. Checkout also took a long time and they tried to over charge us for spa services. A staff member named Kyle creeped on me and asked for my phone number and asked me to mention him favorably in this review. Kyle did nothing for us and wasn't helpful. We had pretty low expectations but were pleased with the drinks, rooms, and beach. The spa treatments we received were spectacular. The entertainment was also surprisingly good. The buffet food was very repetitive and not great. There were only 2 restaurants open while we were there. The staff seems inclined to ignore you by default. We did book a boat excursion that took over 2 hours from the time of boarding the shuttle to the boat pushing off. The excursion included viewing captive dolphins which is abhorrent and we did not consent to that. They shoulf disclose this at the time of booking.
Stayed 3 nights in Jun 2026
Verified

4/10 Poor

Iliya

Disliked: Cleanliness, staff & service, amenities
The pros- the beach itself was amazing. The resort itself is nice and most of the working staff was very friendly especially with kids. The cons- Very dirty rooms! There was hair in the shower when we came to our room that was never cleaned even after being requested multiple times to clean it up, bathrooms never got cleaned the whole week, all they would do it make the bed and sweep the floor, they would take the dirty towels and not leave new ones until you would come up to the front desk and go off on them and still they would only bring it hours later, Brazilian restaurant staff was very rude. Brought us very dry meat and when requested better meat they brought it out very raw and then said they wont serve us anymore, front desk staff loves to take there time and talk to each other and be on there phones rather than help move the line faster. Had a horrible time checking out and almost missing our flight because they took soo long to check out. The service was terrible. They will roll their eyes at you if you ask for something and will also stand and wait till you tip them and then only leave. Overall cleanliness was terrible, service was horrible, food wasn’t the greatest, but the beach itself and resort and pool where nice.
Stayed 8 nights in Jun 2026
Verified

6/10 Okay

Melissa

Disliked: Staff & service
I hate to be negative but the beach was horrible. I don't know if June is a bad month or the beach condition is always bad. The seaweed was about 10' up the beach and 6" deep. The smell was so bad! It could be smell at the pool and from our room. The pools are beautiful but we went to swim in the ocean. We couldn't do that at the resort so we took a beautiful tour that took us to the other side of the island for snorkeling. The rooms are pretty clean but because of the humidity there is mold in the bathroom and everything has a musty smell. I don't know if that is preventable or just to be expected in the area. I'm not a big drinker but I do like a mixed drink every now and then. The drink mixes taste like cheap kool-aid. There's no drinks made with fresh juice. It's ok on the first day but gets tiring really fast. The food...I'm not sure how to judge this. We did NOT like it. I just don't think it was USA focused because other people had loaded plates. We didn't know what a lot of the food was so unfortunately we wasted a lot. There were meals we just had bread and butter or white rice because we couldn't find anything we liked. To be fair there weren't a lot of Americans there or English speakers. The other guest really seemed to like it so maybe only take this into consideration if you're from the USA. The setting is beautiful! We had a great time. I don't know if we'd go back. We had an easier time navigating Mexico just because there are more English speakers.
Stayed 7 nights in Jun 2026