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Reviews of TRS Cap Cana Waterfront & Marina Hotel - Adults Only - All Inclusive

5 out of 5
TRS Cap Cana Waterfront & Marina Hotel - Adults Only - All Inclusive
Boulevard Fishing Lodge, Cap Cana, Punta Cana

Reviews

8.4

Very good

Rating 10 - Excellent. 593 out of 1004 reviews" "
Rating 8 - Good. 174 out of 1004 reviews" "
Rating 6 - Okay. 115 out of 1004 reviews" "
Rating 4 - Poor. 49 out of 1004 reviews" "
Rating 2 - Terrible. 73 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Victor, Philadelphia

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The food was didn’t taste good or didn’t have a good flavor
Stayed 2 nights in May 2024

8/10 Good

Jesus, Pickering

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Property; Excellent Staff and Services
Stayed 7 nights in Apr 2024
Response from TRS CAP C on 15 May 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation.We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit.Cordially.

6/10 Okay

Kira

Liked: Staff & service
Disliked: Cleanliness, amenities
My butler was amazing , the room ac was broken , the food was not good at any restaurant . The workers were amazing but property was just okay
Stayed 4 nights in May 2024
Response from TRS CAP CANA on 15 May 2024
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel.Best regards,

10/10 Excellent

Isaac James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome views and very peaceful!
Stayed 6 nights in Apr 2024
Response from TRS CAP CNA on 15 May 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation.We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit.Cordially.

8/10 Good

Kelly, Indianapolis

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice resort with great service. Limited places to eat. The marina had a bad smell that was a bit unpleasant.
Stayed 6 nights in Apr 2024
Response from TRS CAP CANA on 12 May 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation.We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit.Cordially.

10/10 Excellent

Sasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TRS was amazing in many ways! It’s a beautiful location on the marina, the property is clean, well-kept, modern, the room was very comfortable, the entertainment was fantastic, the food was delicious but I think the best of all were the employees and staff. They knew us by name, and always spoke to us as if they had known us for years. From the folks at the front desk, to the butler, to the housekeepers, chefs, waiters and waitresses, to the entertainers and bell services. We were very pleased with how we were treated and the level of care that we received. Everyday they went above and beyond to ensure we were well taken care of and satisfied. Would definitely come back and recommend to others.
Stayed 6 nights in Apr 2024
Response from TRS CAP CANA on 12 May 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation.We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit.Cordially.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location of the resort, it felt private and quiet.
Stayed 4 nights in May 2024
Response from T on 12 May 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation.We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit.Cordially.

6/10 Okay

Allana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The food wasn’t up to standard.
Stayed 2 nights in May 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on 9 May 2024
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel. Best regards,

10/10 Excellent

sahira Altagracia henriquez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super good
Stayed 5 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on 9 May 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

8/10 Good

Awilda

Travelled with partner
Liked: Cleanliness
I didn’t like the beach. While asleep, someone came inside the room. I didn’t appreciate that at all! But, the service was amazing, the food was good.
Stayed 2 nights in May 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on 9 May 2024
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel. Best regards,

10/10 Excellent

Lina M Pujals

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on 9 May 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

10/10 Excellent

Griffin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on 9 May 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

10/10 Excellent

Megan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great small resort if it's what it is you are looking for, pools are amazing but beach is small. You do have option for one day pass to different TRS hotel that has great beach. Food and drinks are top for All Inclusive resort, staff is really friendly and they remember you during the stay, don't ignore you when they see you. Definitely worth the trip and stay, 5 stars
Stayed 7 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on 4 May 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

6/10 Okay

Hannah

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on 9 May 2024
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel. Best regards,

10/10 Excellent

Tashima

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really nice stay especially for couples
Stayed 4 nights in Mar 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on 30 Apr 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

10/10 Excellent

Tracey, Kanata

Liked: Cleanliness
Stayed 14 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on 30 Apr 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

10/10 Excellent

Ingrid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t have any bad thing to say I went with family and we had a great time !
Stayed 2 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on 29 Apr 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

10/10 Excellent

Meaghan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing week at TRS Cap Cana, from beginning to end it was splendid. The property is very safe and the cleanliness is no joke. The staff are so kind and helpful, our butler Oscar was great with setting everything up for us and the food is very good. If you want a reset, this is the place.
Stayed 7 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on 29 Apr 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall hotel was nice staff was excellent. Room service was excellent slow and at times didn’t even respond.
Stayed 4 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on 26 Apr 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on 29 Apr 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

8/10 Good

Rita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except the food was mediocre
Stayed 4 nights in Feb 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on 25 Apr 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

10/10 Excellent

Joseph

Stayed 3 nights in Apr 2024
Response from TRS CAP CANA on 12 May 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation.We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit.Cordially.

6/10 Okay

Sonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is beautiful and the property is clean but we expected better service from a resort that provides butler service. Upon arrival, check in was confusing and took much longer than anticipated, especially after checking in online, traveling most of the day, and arriving after check in time. Even though we met directly with our butler and reviewed what we would like to have in our mini bar daily, we felt like we had to beg to have it restocked. Robertico in the lobby bar was attentive, personable, and polite. The resort has a lot of potential but the inconsistencies are a big downside.
Stayed 6 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on 22 Apr 2024
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel. Best regards,

6/10 Okay

Michelle

Travelled with partner
Liked: Staff & service, amenities
Nice average. Staff was very nice.
Stayed 3 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on 22 Apr 2024
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel. Best regards,

8/10 Good

Dominique

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The property is very relaxing and quiet. Food offerings and menus are great and excellent but could use expansion and more options. The buttes service was amazing. Housekeeping and room service is spotty at best with many days lacking service. For a small boutique hotel, that was disappointing.
Stayed 8 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on 22 Apr 2024
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel. Best regards,

10/10 Excellent

Abdiel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about this place The food ,the rooms..10/10
Stayed 1 night in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on 22 Apr 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

2/10 Terrible

Valarie, Bedford

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi I arrived at the hotel 4/15/24 and it did not appear as it did online . There is major construction going on leading up to the hotel . The hotel is outdated and the room was I was given was moldy and dirty . There are flies in my room and I cannot enjoy the swim up because there is no screen every time I go on the patio flies get into the room because there is no patio screen. I asked if there was a screen for the patio and received no response . I am not comfortable staying at this hotel it’s dampening my first time experience in Punta Cana . I would like a full refund . Please avoid at all cost false advertisement. First it’s not a resort it’s a hotel and dirty one at that . During my stay the power was shut off for hours , the food is horrible . There are flies and bugs in the room . Please do not book here . The staff are writing good reviews that are not honest . Very disappointing , when it rains water will leak into your hotel room. It was so bad I ended my vacation early and flew back home .
Stayed 3 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on 23 Apr 2024
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel. Best regards,

8/10 Good

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on 9 May 2024
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel. Best regards,

2/10 Terrible

Brianna

Stayed 5 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on 18 Apr 2024
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel. Best regards,

8/10 Good

Sayda Briyite Garcia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Only .. the beach no to close
Stayed 3 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on 19 Apr 2024
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel. Best regards,

6/10 Okay

Shaletta

Liked: Cleanliness
The hot water in the shower only worked if the sink was left running. The mirrors, coffee pots had rust on them. The language barrier was annoying. The butler, Firedigo....didn't do anything except take us our room and bring us our shiw Tickets. The food was just ok. I wouldn't return to this property.
Stayed 3 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on 15 Apr 2024
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel. Best regards,

10/10 Excellent

MIGDALIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was definitely a 5 star hotel I was very impressed with everything Will definitely be back
Stayed 4 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on 15 Apr 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

10/10 Excellent

Luis Raul Navedo

Stayed 5 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on 4 May 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is perfect for couples looking for R&R. It’s quaint, clean m, not crowded, and has nice secluded areas. The beach is small, but clean and pleasant and the water is sublime! The infinity pool is excellent and the swim up room is a unique touch.
Stayed 6 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on 14 Apr 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

8/10 Good

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Great Butler Service By Aronni
Stayed 3 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on 15 Apr 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

10/10 Excellent

Sondra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again
Stayed 3 nights in Feb 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on 12 Apr 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

10/10 Excellent

Shlawnda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room 3111 is right next to a not so clean area outside of the room. Which caused a lot of gnats to come into the room. There needs to be some sort of wall separating the area that was full of gathered seaweed.
Stayed 4 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on 12 Apr 2024
Dear Shlawanda.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel. Best regards,

10/10 Excellent

Ben

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun week off lots to do. Mr Charlie is the best !!
Stayed 5 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on 10 Apr 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

8/10 Good

Sashelle Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
The property is gorgeous. The outdoor furniture looks brand new. The grounds are always kept clean. I even saw men raking the the ocean for seaweed. I loved the swim up room. The water in all the pools was crystal clear. Our butler was Aroni and he was GREAT! We had a few hiccups along the way, but he was able to sort everything out quickly. Now on to the things that are in need of improvement. The young lady working in the coffee shop had the worst attitude of all the staff on the property. She was rude and our encounter with her was before we'd even seen our room, so imagine upon arriving being greeted by someone with such a nasty attitude? She does not need to be in customer service until she learns how to greet customers. Aroni addressed her and we chose not to use the coffee shop during the rest of our stay due to her rudeness. He manager needs to speak with her immediately. The man who works for the spa attempting to get people to sign up for spa services was entirely too aggressive. We told him several times that we had already booked our spa services and he continued to bother us, interrupt us while we were trying to enjoy ourselves, to keep asking us about the services we'd booked and who we booked it with. It was annoying to say the least. Even after he saw us IN the spa getting ready for our services, he still harassed us. The pool bar staff also needs more training on customer service. We were ignored so many times until again,
Stayed 4 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on 12 Apr 2024
Dear Sashelle.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel. Best regards,

10/10 Excellent

Ramon Adorno

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ambiente de tranquilidad
Stayed 5 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on 9 Apr 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

8/10 Good

Manbir

Stayed 4 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on 29 Apr 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

6/10 Okay

wilsy

Liked: Cleanliness
Property it self was nice, staff was very pleasant. Very limited things to do (activities and entertainments)
Stayed 3 nights in Mar 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on 19 Apr 2024
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel. Best regards,

10/10 Excellent

Raheem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at this beautiful resort
Stayed 4 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on 8 Apr 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

8/10 Good

Carlos

Business traveller
Liked: Cleanliness, property conditions & facilities
Drink’s were okay, hallways need paint…..food was okay. But overall excellent value for the price.
Stayed 1 night in Mar 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on 8 Apr 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

10/10 Excellent

Pedro E

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to relax and enjoy the view. Very friendly staff and great meals.
Stayed 3 nights in Mar 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on 4 Apr 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

6/10 Okay

Adam

Liked: Cleanliness
Disliked: Staff & service
My recent stay at TRS Cap Cana left much to be desired. While some aspects of the resort were satisfactory, overall, it fell short of expectations. Firstly, the food was underwhelming. Despite high hopes for a diverse and flavorful culinary experience, the offerings were lackluster and failed to impress. The variety was limited, and the quality did not match the upscale ambiance the resort aimed to portray. Another notable disappointment was the pool area. Guests were faced with the frustrating reality of daily shortages of chairs, making it difficult to find a comfortable spot to relax and enjoy the amenities. This issue detracted significantly from the overall enjoyment of the resort experience. While some staff members were friendly, the overall service left much to be desired. There was a noticeable lack of urgency in attending to guests’ needs, with no one seeming particularly eager to assist. In conclusion, TRS Cap Cana was a mediocre experience at best, as the resort fell short in terms of food quality, pool amenities, and overall service.
Stayed 6 nights in Feb 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on 4 Apr 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

8/10 Good

Janet Lynn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely fantastic! Everyone you passed greeted you with a smile and a greeting. My butler Maria went above and beyond. The food was just okay, but nothing to write home about, especially the morning breakfast buffet. My room was large and roomy. The daily room cleaning crew wasn’t consistent & I had to call more than once. But overall we had a nice time.
Stayed 5 nights in Mar 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on 4 Apr 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

2/10 Terrible

Kennedy

Stayed 1 night in Mar 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on 29 Apr 2024
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel. Best regards,

10/10 Excellent

madelyn

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything very good service very good staff no kind of complaint 😍😍👌👌
Stayed 3 nights in Mar 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on 2 Apr 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service from the staff
Stayed 2 nights in Mar 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on 1 Apr 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.