Thank you kindly for your review. Appreciate the positive feedback. God Bless and all the best for 2022.

Thank you kindly for your message. We are in the process of upgrading the bathrooms. Your input and stay with us was very much appreciated.

Good morning Lops. Hope all is well with you and your family. I am very sorry to hear that you had to wait for your room. It is true that we were very busy that day and Jay had asked you to kindly wait but I understand you were a little anxious to get to your room. I apologize for any inconvenience for the delay and if you're ever in town again, we'd like to make it up to you if you'd give us another chance. This Christmas season was overwhelmingly busy and getting staff during peak season and with 24 beach club requirements was not an easy feat. But, we are striving to improve all aspects of our establishment and very much appreciate your input. God Bless and all the best for 2022.

Good morning Bettina. Thank you for your review. Can you kindly let me know where we could have been more helpful and possibly give us some constructive feedback so that we may be able to improve our establishment. Thank you kindly.

Thank you kindly for your message. We will follow your advice and try our best to make these improvements. We appreciate your time and comments. God Bless. Happy New Year to you and your family.

Good day. Thank you kindly for your feedback. Firstly, the music is always turned down at 12 midnight every night except for celebratory nights i.e. New Years Eve. Your room was situated near the restaurant area which is open 24 hours for your convenience and I apologize if the employees made too much noise but they were working to provide food and beverages to over 308 guest rooms that were fully booked during the holidays. With regards to smelling like "weed" I am not sure what you are referring to as we do not permit any illicit contraband in our establishment. Regarding the mosquitos, we fumigate all the rooms and common areas daily but unfortunately after a rainfall it is common to have mosquitos in the tropics especially since your room was directly on the beach. The bar staff have mosquito repellant sprays that could have helped you but you did not mention it to anyone until this review. The price for the large souvlaki dinner is $30 USD plus taxes which are obligatory (18% sales tax and 10% service tax in the Dominican Republic). Regarding the shampoos, you were never forced to buy anything. For $28 USD per night (what you paid per night for your accommodation including taxes) there is unfortunately no budget or shampoos, only a bar of soap which we give complimentary. However, we have considered your comments and perhaps will consider raising the room prices slightly to purchase these sundries for our guests. Frankly for an air conditioned, beach front room with 24 hour room service, television and hot water, during the Christmas Holidays, is a deal and a half considering neighboring hotels (not on the beach) were charging easily double this amount. My staff also told me that you and your girlfriend were treated like gold and they did everything in their power to make your stay as enjoyable as possible. I am frankly very surprised with this review but am very thankful for you taking the time to share your thoughts. I wish you a wonderful start to 2022, God Bless, and lots of health and happiness for you and your family and thankyou for your visit.

First of all we want to say thank you for share the good experiece you had with us. all the things we do, is to pampered and make our customers feel cozy and happy. we hope see you soon again, kind regards.

Thank you for your stay with us. We really appreciate your response. If there is anything we can do for you on your next trip to Punta Cana, please do not hesitate to contact me personally.

Thank you kindly for your review. God Bless and all the best for 2022.

Thank you kindly for your response. The beach club rooms are unfortunately next to the 24 hour restaurants and beach club. All gusts are informed of this at check in and in fact, a waiver is also signed at time of check in specifically informing all guests. There is hot water in all the rooms, however, there are times during peak hours where the hot water may not be sufficient to supply to everyone especially during the Christmas season since we were overwhelmingly booked up. The pool is for guests that rent from our signature properties only, however, as a special added privilege Jay allowed you to enter the premises and use the pool at your convenience. The other hotel is part of the same group and we share amenities and services. Thank you again for your stay, your comments and your time. God Bless. All the best to you and your family in 2022.

Thank you for your review. I apologize for the music however, you were explained at reception that the restaurant area on the beach was noisy. You also signed a form acknowledging this information and receptionist Esther offered you a alternate room which you refused because you said you wanted to be on the beach. Also, the music is turned down every night at 12 midnight, but I understand the beach area is still noisy even after hours because we operate 3, 24 hour restaurants for the 308 guest rooms. Thank you very kindly for the time you took to make a review. God Bless and Happy New Year.