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Reviews of Sterling Puri

4.5 out of 5
Sterling Puri
Plot 255/2,255/3, Sipasaruballi Village, Puri, Orissa

Reviews

5.4
Rating 10 - Excellent. 3 out of 25 reviews" "
Rating 8 - Good. 5 out of 25 reviews" "
Rating 6 - Okay. 5 out of 25 reviews" "
Rating 4 - Poor. 4 out of 25 reviews" "
Rating 2 - Terrible. 8 out of 25 reviews" "

5.6/10

Cleanliness

7.0/10

Staff & service

7.4/10

Amenities

5.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

dahleez

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Old property
Response from Sterling Puri on 15 Apr 2024
We thank you for holidaying at our resort and sharing your review. We have alerted our management team about your review.Sincerely,The Sterling Holidays Team

8/10 Good

Mandeep

Travelled with family
Liked: Staff & service, amenities
Noise from outside DJ party should be limited till 10 pm
Stayed 3 nights in Feb 2024
Response from Sterling Puri on 9 Feb 2024
Dear Mandeep,Thank you for sharing your feedback about the noise from the DJ party. We understand that excessive noise can be bothersome, especially when it goes beyond a certain time. We have taken note of your concern and will relay it to the appropriate team. We appreciate your patience and understanding.Sincerely,The Sterling Holidays Team

10/10 Excellent

Nigel

Stayed 3 nights in Jan 2024
Response from Sterling Puri on 25 Jan 2024
Dear NigelWe're absolutely thrilled that you had such a fantastic experience with us. It's our goal to ensure your complete satisfaction, and we're delighted to have achieved that. Thank you for your support and for choosing us. We can't wait to welcome you back for another wonderful experience!Warm regards,The Sterling Holidays Team

10/10 Excellent

Dheeraj

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sea view room
Stayed 1 night in Jul 2023

6/10 Okay

Pratap

Travelled with family
Liked: Staff & service, property conditions & facilities
No beach access - should have been a must Rooms are average in comparison to price - could have been more cleaner and tidy also very poor surrounding with no view at all - forced to remain closed window all the time Most importantly Sterling did not informed us about on going traffic mess on the date of arrival due to some local religious festive, which caused big hassles for us with senior citizen and kids locked up in car on the road for several hours.
Stayed 3 nights in Jun 2023
Response from Sterling Puri on 4 Jul 2023
Dear Pratap,Thank you for taking the time to provide feedback on your recent stay with us. We appreciate the opportunity to address your concerns and apologize for the inconveniences you experienced.Regarding the beach access, we apologize if this was not communicated clearly to you beforehand. We understand the importance of beach access and apologize for any disappointment caused.We're sorry to hear that you found the rooms to be average in comparison to the price. We strive to provide clean and tidy rooms to our guests, and we apologize if this did not meet your expectations. Your feedback will be shared with our housekeeping team to ensure improvements are made.We regret that the surrounding area did not meet your expectations and that there was no view from your room. We understand how this can impact your overall experience. While it is challenging for us to control the view from every room, we will look into how we can provide a better environment for our guests.We apologize for any inconvenience caused by the traffic situation during the local religious festival. We strive to keep our guests informed about any local events that may impact their stay. We regret that we failed to communicate this information to you and understand the frustration this caused. We will take steps to ensure better communication in the future.We value your feedback and will use it to improve our services.We hope you will give us another opportunity to serve you in the future and provide you with a more enjoyable experience.Sincerely, The Sterling Holidays Team

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Sterling Puri on 19 Sept 2023
Thank you for sharing your feedback. We are sorry for the inconvenience and will convey the same to the respective team. We always try to provide outstanding experiences to our guests. We will ensure a wonderful experience and look forward to welcoming you soon.Sincerely,The Sterling Holidays Team.

2/10 Terrible

Sabita

Stayed 2 nights in Mar 2023
Response from Sterling Puri on 19 Sept 2023
We regret to know that you did not enjoy your experience with us. We promise you a much more delightful experience in the future.Sincerely,The Sterling Holidays Team

2/10 Terrible

Michael

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The property what not at all like what was advertised on the website. No beach access and rooms not very nice.
Stayed 3 nights in Feb 2023

6/10 Okay

Pradip

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Front desk..bad. Very small rooms alloted.
Stayed 3 nights in Dec 2022

8/10 Good

Debaleena Deb

Stayed 4 nights in Jul 2022

2/10 Terrible

Himanshu

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Miserable stay!
This was one of the worst stays ever. To start with they made us wait over an hour after scheduled check-in time only to know that we have not been assigned the room that we booked. We asked them to change our room to booked ones, only one of the 2 rooms we booked was ready. For the second room, even after it was ready we had to go to reception to check and get the keys. Room service was equally pathetic - 1) had to call them 3 times for laundry which was not returned at said time. We had to remind them 3 times to return. 2) we called to book spa services, firstly no one picked at spa contact number, second even after informing at reception no one called back. 3) we called them to request for extra mineral water bottles, After reminding couple of times we got tap-filled old water bottles. Rooms were not clean, especially the balconies (looked like never been cleaned for months). Wifi details were not provided - we had to go to reception ourselves to get the details. Also, wifi is not free which is different from what was mentioned on hotels.com website while booking. Also, the roads to reach this place are not even constructed yet and you have to go via a 5km long mud patch. All in all, a very miserable stay. Not at all worth the money we paid for this. PLEASE AVOID!
Stayed 2 nights in Dec 2018

4/10 Poor

ANSHIKA

Liked: Property conditions & facilities
Worst stay so far.
Hotel’s premises is good . The food is not meet our expectations.Hotel is in very remote area so it is not easy to approach town. The staffs was also not friendly, Beach is so from here. So overall the hotel is not value for money. We never come to stay here again .
Stayed 1 night in Oct 2018

10/10 Excellent

RAVI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very warm and friendly atmosphere there. The staff was very welcoming and smiling always. Would visit again. The only drawback is that they do not have a bar facility. Rest is all very good.

4/10 Poor

Verified traveller

Website states free internet when you check in you are told that free access is only for one hour and if you want to extend you have to pay an exhorbitant amount. There is no cell phone reception so you are forced to pay the high rates for data
Stayed 2 nights in Mar 2018
Response from Sterling Puri on 2 Mar 2024
Dear Guest,We apologize for any confusion regarding the internet access. We appreciate your feedback and will take it into consideration to improve our services. Thank you for bringing this to our attention.Sincerely,The Sterling Holidays Team

8/10 Good

Vikash

Liked: Cleanliness, staff & service, room comfort
Hotel in the peaceful corner of the beach
Nice stay in the peaceful corner of the beach.
Stayed 1 night in Oct 2017

2/10 Terrible

Partha, Kolkata

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
it is the last property on beach in Puri
We had a very horrible stay, rooms are really very old and shabby, no games to play for kids. pl check for all the amenities before you book, as the property is under renovation. Staff are good and polite. Overall the property is in a very bad shape it is not spending 18000 INR for 4 nights.
Response from Sterling Puri on 2 Mar 2024
Dear Partha,We're sorry to hear about your experience at our property. We appreciate your valuable feedback regarding the amenities and the condition of the rooms. We'll make sure to address these issues and improve the overall stay for our guests. Thank you for acknowledging our staff's politeness. We hope to have another chance to host you in the future.Sincerely,The Sterling Holidays Team

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
i been cheated .........its under construction
dont get fool looking at picture its totally opp there is nothing like grand reception or swimming pool or so nice room ...............even the bed are not comfort at rs.5000 it not even for 1000rs.
Response from Sterling Puri on 2 Mar 2024
Dear Guest,We're sorry to hear about your experience. We appreciate your feedback and will take it into consideration to improve our services. Thank you for bringing this to our attention.Sincerely,The Sterling Holidays Team

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too far from the city ,bad road conditions
I would not recommend this hotel to anyone.It was the worst hotel experience for us. Hotel was horrible,it was too far from the main city,there was no proper road. You have to go to mud road, and it seems like you are travelling in the village. It was at the very end of the city without any access to any transportation and It looked just like a Indian colony and you had to go to the main building to access the wifi. My family and I had to climb up 3 flights of stairs just to reach our room.
Response from Sterling Puri on 2 Mar 2024
Dear Guest,We're sorry to hear about your experience and appreciate you sharing your feedback with us. We regret that the location and road conditions did not meet your expectations. Your comments will be shared with our team for further improvement. Thank you for bringing this to our attention.Sincerely,The Sterling Holidays Team

6/10 Okay

Abhi, Kolkata

Liked: Staff & service
Abhinav
Very far location with very poor road.Service was good.

8/10 Good

raj kishore gupta, delhi

Liked: Cleanliness, staff & service, room comfort
a good resort in puri
A very good neat & clean place to stay & enjoy . Dining service requires improvement

8/10 Good

Avijit, Gurgaon, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort though a little far from market area
A nice resort with peace around with no disturbances. Also the staff is very cooperative. Stay in Hotel was a little short as have been travelling for most of the duration of travel.
Response from Sterling Puri on 2 Mar 2024
Dear Avijit,Thank you for sharing your positive feedback! We're glad to hear that you enjoyed the peaceful environment and found our staff to be cooperative. We appreciate your feedback about the distance from the market area and will take it into consideration for future improvements. We hope to welcome you back for a longer stay next time!Sincerely,The Sterling Holidays Team

6/10 Okay

PKS, Bhubaneswar

Disliked: Property conditions & facilities, room comfort
Maintenance of the Hotel has to be Improved.
Dissatisfied due to non-availability of AC Restaurants.

4/10 Poor

Tapan Bhattacha, Minneapolis, MN, USA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It was a very bad experience!!
This Hotel and Resort has seen its better days, 5 years ago. The rooms are shabby, the bathrooms are old, there are no resort facilities! You cannot access the beach from the hotel. The road to the hotel is broken up and it is hard to get to the city. The restaurant and the breakfast are good and the staff is friendly. I would not recommend that future guests stay in this resort, until dramatic improvements are made. It was cheaper than other places but the experience was BAD!
Response from Sterling Puri on 2 Mar 2024
Dear Tapan,We are sorry to hear about your experience. We appreciate your feedback regarding the condition of the rooms and facilities. We are glad to hear that you found our restaurant and breakfast to be good, and our staff friendly. We will address the areas of concern you mentioned to enhance our guests' stay in the future. Thank you for bringing these points to our attention.Sincerely,The Sterling Holidays Team

2/10 Terrible

Alfred, Aachen

Disliked: Cleanliness, staff & service, property conditions & facilities
Resort???
Resort ohne Zugang zum Meer am Ende eines sandigen Feldwegs 10 km vom Ortszentrum. Renovierungsbedürftig

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
nous avions réservé pour 2 jours apres avoir demandé de voir la chambre il étais impossible de rester là la malpropreté de la chambre et des airs commune étais loin d`être acceptable l`hotel est très mal situé environs 2 à 3 kl ds un chemain de terre et loin de tout nous avons préférer de perdre notre argent que de rester là je ne recommande pas cet hotel cet hotel devrais être coté une étoile seulement