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Reviews of Put in Bay Victory Station Hotel

2 out of 5
Put in Bay Victory Station Hotel
489 Catawba Ave, Put-in-Bay, OH

Reviews

8.0

Very good

Rating 10 - Excellent. 57 out of 154 reviews" "
Rating 8 - Good. 49 out of 154 reviews" "
Rating 6 - Okay. 30 out of 154 reviews" "
Rating 4 - Poor. 12 out of 154 reviews" "
Rating 2 - Terrible. 6 out of 154 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Astrid, Oakville

Travelled with partner
Liked: Staff & service
The pool was not close, no coffee maker in the room, the WiFi didn’t work (staff gave us a different network though which worked) and the walls were pretty patched up. Walls are thin, we woke up from the noise of a couple fighting loudly.
Stayed 1 night in May 2024

8/10 Good

Duane

Travelled with partner
Liked: Staff & service
Very quiet. Good location.
Stayed 2 nights in Sep 2023

6/10 Okay

Larry

Travelled with partner
Disliked: Staff & service, amenities
It was ok, nothing special, no one to greet you for check in or say good bye for check out, everything done over the phone. no one to ask questions for help, had no where to park golf cart. 1 light burned out, 2 people in room only one chair to sit on.It was just ok.
Stayed 1 night in Sep 2023

6/10 Okay

Ty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Limited Wi-Fi
Limited Wi-Fi
Stayed 3 nights in Aug 2023
Response from pibbelly on 1 Sept 2023
Thank you for reviewing our stay

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Tight Quarters
The floor was filthy, and the room was very small.
Stayed 3 nights in Jul 2023
Response from pibkelly on 12 Aug 2023
I will look into the floor issue.

8/10 Good

Nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 1 night in Jul 2023
Response from pibkelly on 12 Aug 2023
Thank you for the great rating and staying with us

6/10 Okay

Marina

Stayed 1 night in Jul 2023
Response from pibkelly on 12 Aug 2023
thank you for staying with us.

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
disappointing that we arrived at 5:10 pm and the office was closed....we had to stand out side in the pouring rain to call to get into our room and them to find there was no power. Other places near by had power so not sure what was going on. Mattress's are terrible. You will roll right off the side of the bed.
Stayed 2 nights in Jul 2023
Response from pibkelly on 12 Aug 2023
sorry the island is fed by 3 power lines under the lake from the mainland so if one them goes that area of the island is effected. We closed the office since it did not have power to check people in and our other location which is on the door did to help guests.

8/10 Good

Henry

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Rearrang the rooms
Rooms could’ve been cleaner bed too close to the air conditioner the person on the outside froze then heated, frozen and heated
Stayed 2 nights in Jul 2023
Response from pibkelly on 17 Jul 2023
Thank you for the feedback we will look into this.

8/10 Good

Anthony

Stayed 3 nights in Jul 2023
Response from pibkelly on 12 Aug 2023
Thank you for staying with us and the nice rating

8/10 Good

Kirk

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for downtown pib
Stayed 2 nights in Jul 2023
Response from pibkelly on 15 Jul 2023
Thank you Kirk. Please come again

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness
This is a review about bot making it. My flights were delayed and I didnt get there to use my booking. The hotel checked in with me daily. They held my reservation for the trip because I asked them to just in case i got there quicker They kept me informed on how to get checked in and they were beyond friendly. The way the handled it put me at ease when they could have added to the stress. I appreciate all the effort they put into a non visit. Thank You Mark Skorvanik
Stayed 2 nights in Jun 2023
Response from pibkelly on 2 Jul 2023
Glad we could help and that you enjoyed your stay.

6/10 Okay

Meghan

Liked: Cleanliness
Not bad for short stay
Great location. able to walk to all the hot spots.. rooms were clean. Beds not that comfortable, doable for 2 nights. Cable was awful, only had one channel and in came in and out. Internet signal poor, couldn’t use for iPad/phone.
Stayed 2 nights in Jun 2023
Response from pibkelly on 2 Jul 2023
Thank you for staying with us. Again we are sorry about cable and internet some things are out of control.

6/10 Okay

Todd

Stayed 1 night in Jun 2023
Response from pibkelly on 15 Jul 2023
Hope everyone enjoyed the island

10/10 Excellent

Ty

Stayed 3 nights in Aug 2022
Response from pibkelly on 8 Oct 2022
Thank you for the great rating! Hope you come again.

10/10 Excellent

morgan

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location!! Mattresses are very old but we were able to get in early and enjoyed our weekend!
Stayed 2 nights in Aug 2022
Response from pibkelly on 13 Sept 2022
Thank you for the great review and rating. Please come again.

10/10 Excellent

Steven

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Door to the room didn’t close all the way which made it very noisy trying to sleep, it sounds like people in room next to us were in the same room, beds were very uncomfortable
Stayed 2 nights in Aug 2022
Response from pibkelly on 13 Sept 2022
Thank you for the great rating. We are sorry to hear you had issues with the door. Please come again.

6/10 Okay

Jane

Travelled with group
Liked: Cleanliness, property conditions & facilities
Wanted to watch baseball in the evening but tv was not working. They said it would be repaired the day we left. Also, pool was at another hotel and there was no coffee machine in room. You had to wait until attendant opened up at 9am to get coffee downstairs in office.
Stayed 2 nights in Aug 2022
Response from pibkelly on 13 Sept 2022
Unfortunately the TV company is on the mainland which is why we can't get things repaired without an appointment scheduled. As far as the coffee pots, the tile floors make it difficult to keep with replacement.

2/10 Terrible

Robert

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Expedia failed miserably, we arrived at the hotel and they had absolutely no record of my reservation even after I showed them emails and text messages from Expedia along with confirmation number, very, very annoying. For future, I think I will just book directly with the hotels
Stayed 2 nights in Aug 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from pibkelly on 13 Sept 2022
Thank you for the great review and rating. Please come again.

10/10 Excellent

Therese

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a bad little place to stay. We weren’t there a lot. We were out and about in town. So it was perfect for what we used it for. Very close to downtown but quiet enough to sleep. We’ll be back.
Stayed 3 nights in Aug 2022
Response from pibkelly on 13 Aug 2022
Thank you for the great review and rating. Please come again.

6/10 Okay

sue

Travelled with family
Disliked: Amenities
Good location however the pictures on the website made it look as if they had a pool but the pool was a few blocks away. The room was very small which was just okay. The room was not the cleanest..there was a used Q-tip under one of the beds. The beds were awful. I booked here because of the pictures but was disappointed. I could have stayed at a less expensive hotel and had the same experience.
Stayed 2 nights in Aug 2022
Response from pibkelly on 13 Aug 2022
The pictures of the pool were posted by other customers, we do have it explained on our website that the pool is located at the Commodore. I will check the beds and speak with the housekeeper about your other comments.

10/10 Excellent

Stacy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Aug 2022
Response from pibkelly on 13 Aug 2022
Thank you for the great rating and review

2/10 Terrible

Anna

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2022
Response from pibkelly on 13 Aug 2022
Not sure why you rated us a 1 when the guest before you gave us a 10. I checked over the room and there does not seem to be an issue

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from pibkelly on 13 Aug 2022
Thank you for the great rating!!

10/10 Excellent

DENISE A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great! Staff was friendly. Rooms were a little dark.
Stayed 3 nights in Jul 2022
Response from pibkelly on 13 Aug 2022
Thank you for reviewing our location

8/10 Good

Scott

Stayed 1 night in Jul 2022

6/10 Okay

Debrah

Disliked: Amenities, property conditions & facilities
The hotel was convenient to restaurants and the harbor, but to be honest that was all I can recommend. The bed was so uncomfortable we were unable to sleep.
Stayed 1 night in Jul 2022
Response from pibkelly on 13 Aug 2022
Thank you for letting us know about the bed, we will look into it.

10/10 Excellent

Margaret

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from pibkelly on 25 Jul 2022
Thank you for the great rating

8/10 Good

Nate

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2022
Response from pibkelly on 25 Jul 2022
Thank you for rating our location

4/10 Poor

Anthony

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty. Blood on counter, lamp. Dead bedbugs under bed. Mayflies in room. Dust on counters. Bed was the most uncomfortable bed we have stayed in. Actually hurt my wife's back. Very tiny and with the furniture and our bags, very little room to move around. No one was available onsite to help us check in. I had to call a number to check into the property as the person who was on site left for the day (5:30 PM) Only good things were it was quiet and convenient.
Stayed 2 nights in Jul 2022
Response from pibkelly on 25 Jul 2022
I am sorry you had a bad experience, most of our guests are very pleased with our rooms. We have reviewed the problem areas with our staff so this does not happen again.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Kaylen

Travelled with group
Liked: Staff & service, property conditions & facilities
A fun and easy place to stay when wanting to be close to the events downtown in Put In Bay!
Stayed 3 nights in Jul 2022
Response from pibkelly on 25 Jul 2022
Thank you for review our location. Glad you enjoyed your stay.

8/10 Good

Ginger

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Pool was at different location. Clean, nice.
Stayed 2 nights in Jun 2022
Response from pibkelly on 25 Jul 2022
Thank you for reviewing our location. Please come again.

4/10 Poor

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good time
Not good lighting, only lamps. No where to put things like your drink or snacks unless you use the 1 nightstand. Extremely noisy. Understandable that people will be partying but not until 5:30 in the morning both nights that we were there. No coffee maker or anywhere close to get a cup of coffee
Stayed 2 nights in Jun 2022
Response from pibkelly on 1 Jul 2022
We do have security that makes rounds between a few different business, sorry this missed the time when the people were loud. I will make a note of this. The coffee does arrive at 8:30 daily by the office. With the floors being tiled the urns kept getting broken.

8/10 Good

Jim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Victory Station. The hotel is clean, nice, and super convenient to downtown. Our only hangup were some noisy neighbors on the last night that kept us up til 5AM. Totally understand that's just the odds you play at hotels in party towns. Still, since there's no overnight staff on site, we were a little bit powerless in that situation. Overall, we'd stay again and recommend.
Stayed 2 nights in Jun 2022
Response from pibkelly on 1 Jul 2022
Sorry to hear about the last night. We do have security that make rounds between a few businesses and must have missed them when they were loud. I will make a note of this.

10/10 Excellent

Lynn

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Courtesy call letting us know room was ready was a pleasant surprise! Room was exactly as advertised. Coffee in morning appreciated. Front desk receptionist was friendly and accommodating. ❤️❤️
Stayed 2 nights in Jun 2022
Response from pibkelly on 10 Jun 2022
Thank you for the great review.

6/10 Okay

Kelly

Stayed 1 night in Jun 2022

10/10 Excellent

Stacey

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Great stay!
We had a great stay at Victory Station. At PIB, it’s all about the location and the location of victory station is absolutely perfect. The beds weren’t super comfy, but I rarely expect that at hotels. We will definitely come back!
Stayed 2 nights in Jun 2022
Response from pibkelly on 10 Jun 2022
Thank you for the review

10/10 Excellent

Linda

Stayed 1 night in May 2022
Response from pibkelly on 30 May 2022
Thank you for staying with us and the great review!! Hope to see you again soon.

4/10 Poor

Melissa

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Stayed 1 night in May 2022

4/10 Poor

Diane

Disliked: Cleanliness, property conditions & facilities, room comfort
Terribly Disappointed
We were looking forward to staying here because of the great reviews and location. However, the floor was dirty I went thru 2 pairs of ankle socks that got black from walking on the floor. The bed was awful, no where near comfortable at all. The Staff stated the floors had been mopped, I showed them my socks so they mopped the floor again. My husband thinks the walls are paper thin as we heard whomever upstairs thru the whole night. We will definitely not stay there again.
Stayed 2 nights in May 2022
Response from pibkelly on 18 May 2022
Sorry you did not enjoy your stay, hopefully you find better lodging in the future.

8/10 Good

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mattress was very uncomfortable
Stayed 1 night in May 2022
Response from pibkelly on 10 May 2022
We will look into this.

10/10 Excellent

Jordan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very nice, close to everything! Perfect
Stayed 2 nights in Sep 2021

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Thought the room was very adequate. Like the wood lime tile floor. The furnature was ok. Parking for the golf cart was a bit of an issue. NO COFFEE POT in the room.
Stayed 3 nights in Sep 2021

6/10 Okay

Sharalee

Liked: Cleanliness, staff & service
Disliked: Room comfort
Too expensive and very small
Put-in-Bay is always a good time, this was my first time staying at Victory Station, it will also be my last. The office is not open on site very often, our room was small that for the price we paid it was way less than expected. The web site advertised off site access to a heated pool, regular pool, cabanas, and also showed pictures of patio sets by the rooms, not true. We had of site access to one freezing pool and we would have had to pay extra for use of the cabanas on top of the already paid $241.00 resort fee. Very close to downtown though. But also the room itself was very small, very few channels on TV, no working space which i needed because we're stayed a week. If you are only staying one or two nights this might be worth it but it is very expensive compared to similar accommodations on the island. I would not recommend
Stayed 6 nights in Sep 2021

4/10 Poor

Wendy

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Unfriendly staff and check-in process. Paper thin walls and shabby bed, linens and pillows. The TV was spotty and a blue screen constantly on and the wifi would go in and out Constantly. Not at all worth the price, there are several other properties well more worth the stay.
Stayed 2 nights in Aug 2021

8/10 Good

Travis

Stayed 1 night in Aug 2021

8/10 Good

Jeffrey

Travelled with group
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities
Only thing going for it is on the island close to where all the "action" is.
Stayed 2 nights in Jul 2021