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Reviews of Grand Regency Hotel

4.5 out of 5
Grand Regency Hotel
110 HongKong Road(M), Qingdao, Shandong

Reviews

8.0

Very good

Rating 10 - Excellent. 43 out of 165 reviews" "
Rating 8 - Good. 87 out of 165 reviews" "
Rating 6 - Okay. 20 out of 165 reviews" "
Rating 4 - Poor. 10 out of 165 reviews" "
Rating 2 - Terrible. 5 out of 165 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Ming, Redmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Helene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 2 nights in Apr 2024

8/10 Good

JUNFENG

Liked: Cleanliness, staff & service
Good location...old hotel...
Stayed 4 nights in Aug 2023

10/10 Excellent

Mayank, Ahmedabad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good Clean and inside 2 restaurants and shopping area
Stayed 2 nights in Jul 2023

8/10 Good

ANTIPAS IV

Business traveller
Stayed 4 nights in May 2023

8/10 Good

Yuanyuan

Stayed 2 nights in May 2023

8/10 Good

Lok

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good location and cozy environment
Stayed 3 nights in Dec 2019
Response from Guest Relations Team on 10 Jan 2020
Thank you for taking the time to give us your most valued and much appreciated feedback. We are so pleased that the location worked out for you and it is always a pleasure to make it as comfortable for you as we can. We look forward to having you stay with us again.. We hope you choose to stay with us again. Warmest of Regards. Grand Regency, Qingdao Guest Relations Team

6/10 Okay

DAVID

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Traditional styling with old world charm
Traditional styling with old world charm. Foyer had great character. Good seafood buffet Swimming pool area needs to be cleaner. Reasonably good location Front desk spoke English
Stayed 1 night in Dec 2019
Response from Guest Relations Team on 10 Jan 2020
Dear.DAVID. Thanks for taking the time to send us your feedback. Whilst we are pleased to see you enjoyed the restaurant and location, though sorry to hear that your stay didn't quite live up to a 10/10 experience. Please accept my apologies if you thought the Swimming pool area was not cleaned properly. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future. Take care, Grand Regency, Qingdao/Guest Relations Team

10/10 Excellent

S K

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
The Assistant Manager Bella Huang was excellent and exceptionally efficient...so professional. Wonderful experience...my guest was extremely impressed.
Stayed 1 night in Dec 2019
Response from Guest relations team on 24 Dec 2019
Thank you for the review, S.K. We are happy you have enjoyed your stay with us. It's wonderful to hear that Bella was able to provide you with the excellent experience we strive to provide all our guests. We hope your next stay is just around the corner! Warmest regards, Guest Relations GrandRegency,Qingdao

8/10 Good

Boo Tiong

Business traveller
Liked: Staff & service
Disliked: Room comfort
Nice Hotel
Service was good but one of the room was flooded and we have to change room. There is no air on in the room but they provide a fan. Quite satisfied overall while the condition can be better.
Stayed 3 nights in Nov 2019
Response from Guest Relations Team on 15 Nov 2019
Dear Booting. Thank you very much for choosing to stay with us in Grand Regency,Qingdao. We are pleased that you enjoyed your overall stay with us. However, We truly apologize for the inconvenience cause by our lack of AC.The government-operated central heating service has not started, so AC was not available. If your room is cold ,we will provide a heater, please feel free to contact our staff. We will share this with the appropriate individuals, and we are grateful for the feedback. Thank you for your patience, and we look forward to welcoming you back soon. Yours sincerely, Guest Relations Team/Grand Regency, Qingdao

10/10 Excellent

Hiro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is convince to ride on subway.
Stayed 3 nights in Aug 2019
Response from Guest Relations Team on 26 Aug 2019
Dear Hiro, Thank you very much for your amazing rating.We are delighted to read that you had a great stay and that you found the location of the hotel fantastic. we can't wait to have the pleasure of welcoming you back soon! Kind regards, Guest Relations Team/Grand Regency, Qingdao

6/10 Okay

Verified traveller

The facility is old, the towels is too old to use.
Stayed 5 nights in Jul 2019
Response from Guest Relations Team on 2 Aug 2019
Thank you very much for taking the time to submit your feedback to us. I am very sorry to hear that you were not happy with your experience with us. I fully understand that Using old towels is not pleasant experience and this should not have happened. Please accept our apologies for letting you down on this occasion. We appreciate the chance to respond to your feedback and are grateful that you informed us. Best regards, Guest Relations Team/Grand Regency, Qingdao

8/10 Good

A.Nishimura, Japan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
located bit far away from airport bt nothing inconvenient owing to the vicinity of the city . the receptionists can speak English and Japanese so the tourists who can't understand Chinese language feel relaxed.
Stayed 1 night in Jun 2019
Response from Guest Relations Team on 17 Jun 2019
Thank you for taking the time to share your review. We are happy to know that you found our location to be so convenient. All our Front staffs are very happy to hear your high satisfaction about our service. Nonetheless, it is always a pleasure to welcome a Japanese guest and we are truly delighted to know that this stay was also enjoyable. We do hope we can welcome you back in the not too distant future. Kindest regards, Guest Relations Team/Grand Regency, Qingdao

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019
Response from Guest Relations Team on 1 May 2019
この度は青島グランドリージェンシーホテルにご宿泊いただき誠にありがとうございました。満点の評価をお寄せいただき大変嬉しく存じます。私共は、お客様の喜ぶ姿や笑顔に幸せを感じながら日々勤めております。これからもお客様の笑顔を引き出せる様なおもてなしができますよう引き続き精進して参りますので、またの機会に再度お越しくださいませ。お客様に次回お目にかかれます日を、スタッフ一同心よりお待ち申し上げております。 青島グランドリージェンシーホテル/ゲストリレーションズ

10/10 Excellent

Lingling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Guest Relations Team on 4 Apr 2019
Thank you for taking the time to share your positive review following your recent stay at Grand Regency, Qingdao. We are delighted to note that you had a pleasant stay and were satisfied with the hotel’s service. We look forward to the pleasure of welcoming you back to the hotel for another memorable stay. Yours sincerely, Guest Relations Team Grand Regency, Qingdao

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and a very helpful staff.
Stayed 1 night in Mar 2019
Response from Guest Relations Team on 14 Mar 2019
Thank you for your generous post and we are glad that you enjoyed your stay at Grand Regency ,Qingdao. We are truly honored to hear that you satisfied with our staff and services. It is always a pleasure to receive such warm comments like yours, as it what makes our team motivated. We hope to have the pleasure of welcoming you back again in the future. Guest Relations Team Grand Regency, Qingdao

10/10 Excellent

Ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
This is a nice hotel and good location.
Stayed 1 night in Oct 2018
Response from Bettyding / MC manager on 12 Nov 2018
Dear guest, thank you for highlighting our hotel's location. We are also glad to know that you enjoyed your stay in our hotel. We are look forward to your next visit with us.

10/10 Excellent

Ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
This hotel location is perfect and the staff is very friendly and helpful.
Stayed 1 night in Oct 2018
Response from bettyding / MC manager on 12 Nov 2018
Dear guest, thank you very much for selecting Grand Regency hotel as your preferred hotel during your recent visit to Qingdao. We are so pleased that you had a great stay with us. We look forward to the opportunity of welcoming you back to our hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Very good value. Highly recommended except for the internet. asdf adsfadsfadsf asdfadsfadsfasdfasdfasdfasdfasdf
Stayed 4 nights in Nov 2017
Response from Guest Relations team on 22 Mar 2019
Thank you very much for choosing to stay with us in Grand Regency ,Qingdao. We are pleased to hear that you enjoyed your room. However, we sincerely apologize that our Internet service did not meet your expectation. We hope you will give us the opportunity to impress you on your next visit. Looking forward to welcoming you back to Grand Regency,Qingdao. Grand Regency,Qingdao Guest Relations team

6/10 Okay

Verified traveller

Liked: Staff & service
Location is not so convenient. Not too much dining places around the place.
Response from Guest Relations Team on 10 Apr 2019
We appreciate you taking the time to provide comments on your recent stay with us. We regret hearing of your overall disappointment in your time with us, and that we failed to provide you with the excellent experience that we strive to provide each and every one of our guests. Should your travel plans bring you back to Qingdao again in the future, we do hope you will reconsider another visit so that we can better your stay. Grand Rgency,Qingdao Guest Relations Team

4/10 Poor

Scott, Australia, Albury

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stone Age
Told me I could not get same price as Expedia so I booked through Expedia Then proceeded to tell me they don't accept online bookings! Bed was a hard as a rock, and pillow (no joke) was fill with rice and felt like a sand bag. Paid for breakfast then they told me I hadn't, just all round not good.
Response from Guest Relations Team on 4 Apr 2019
Thank you for providing us with your feedback. I am sorry to hear about your disappointing experience with our property. As a China Five Star hotel, we aim to ensure our hotel meets or exceeds the expectations of every guest that arrives, and I apologize that we fell short of your expectations. We would love an opportunity to welcome you back to Grand Regency ,Qingdao to ensure you have a more positive experience. Should I be able to assist you with a future stay, please reach out to me directly. Thank you, Guest Relations Team Grand Regency, Qingdao

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Nice stay
Room was comfortable and clean but stuff in room was outdated
Response from Guest Relations Team on 13 Mar 2019
Thank you for staying at Grand Regency,Qingdao. We are delighted to hear that you satisfied with our facilities. However, we sincerely apologize for your inconvenience regarding our staff. We hope you will give us the opportunity to impress you on your next visit. Looking forward to welcoming you back to Grand Regency,Qingdao. Guest Relations Team Grand Regency, Qingdao

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Guest Relations Team on 13 Mar 2019
Thank you for staying at Grand Regency,Qingdao. We are pleased to hear that you satisfied your recent stay. We look forward to an opportunity of serving you again in no distant future. Guest Relations Team Grand Regency, Qingdao

8/10 Good

Yoonju, Seoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent enough.
Clean, comfortable, and central. We didn't do much else other than sleep there. Five star it's not - definitely has seen better days. But nothing really negative to report.
Response from Gueat Relations Officer on 7 Mar 2019
Thank you for your stay with us and taking time to write your feedback. We are all happy to know that you liked our service. We look forward to welcoming you back in the not too distant future. Gueat Relations Officer/Qingdao Grand Regency Hotel

2/10 Terrible

Larry, Shanghai, China

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here for comfort
I picked this hotel based on AARP- Expedia's rating... That was a mistake! Hotel is like a motel 6 that would be located off the beaten path. Staff is unprofessional, road construction outside, beds are super soft, air conditioner doesn't work quietly. Having stayed at cheap Chinese hotels before, this particular one fit the bill for one that could only be rated 2 stars, not your normal Grand Regency hotel. Chinese name is LiJung, which make you wonder if it is actually still a Grand Regency... Don't stay here is my recommendation! There are very nice hotels located within ½ mile at meet US 4 and 5 star ratings for same money.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday trip to Qingdao
Overall the Hotel was clean, staff, pleasant. Facilities a bit old. The location was on the main thoroughfare, but around it many construction and not much amenities.
Response from Guest Relations Officer on 7 Mar 2019
Thank you very much for staying at Qingdao Grand Regency Hotel. We further appreciate your time in kindly sharing about your positive experience. We are glad to hear that you enjoyed the stay and look forward to your return. Guest Relations Officer/Qingdao Grand Regency Hotel

8/10 Good

TAKEHISA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

MASAAKI

Stayed 1 night in Dec 2023

6/10 Okay

Minoru

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Junko

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

HAIBO

Stayed 2 nights in Oct 2023

8/10 Good

Randy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit expensive for what it is , but a comfortable hotel in the best area of Qingdao.
Stayed 3 nights in Jul 2023

4/10 Poor

Lars

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Not worth it
Not 5 stars.. Useless Wi-Fi, terrible bed and pillow. Friendly staff though.
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Minoru

Liked: Property conditions & facilities
まあまあ
フロントは英語が通じず、1人だけ日本語の分かる人が居た。事前に空港ピックアップサービスを依頼したが何度もプッシュしたがノーアンサーであった。
Stayed 2 nights in Oct 2023

8/10 Good

MASAAKI

Business traveller
Liked: Staff & service, room comfort
Stayed 4 nights in Aug 2023

8/10 Good

Yoshihiro

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Seung-Hoon

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
3등급 수준의 관광호텔입니다
Stayed 1 night in Jul 2023

10/10 Excellent

DONGKEUN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reaaly nice for me to stay.....
Reaaly nice for me to stay.....
Stayed 4 nights in Jul 2023

8/10 Good

SUNGYONG

Stayed 2 nights in Jun 2023

4/10 Poor

Shinichi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
朝食がなかなかひどかった。 ご飯は完全に保温しっぱなしで一晩おいてカピカピ。スクランブルエッグは殻交じり。 部屋は年月感はあるが綺麗で快適。

10/10 Excellent

YUNFEI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常适合商务的酒店。安静清洁舒适,观光客少。
Stayed 1 night in May 2023

8/10 Good

TOSHIKAZU, SAITAMASHI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
ホテルのフロントマンは良い仕事をした
Stayed 2 nights in May 2023

8/10 Good

yuji

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
チェックアウト正午は、朝ご飯の後も充分くつろげました。
Stayed 1 night in May 2023

10/10 Excellent

NORIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020

10/10 Excellent

Yin Nin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020

10/10 Excellent

Yin Nin

Stayed 3 nights in Nov 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Guest Relations Team on 31 Jan 2020
Thank you for staying at Grand Regency,Qingdao. We are pleased to hear that you satisfied your recent stay.We look forward to an opportunity of serving you again in no distant future. Best Regards, Guest Relations Team/Grand Regency, Qingdao

8/10 Good

masaki

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Guest Relations Team on 23 Jan 2020
Thank you for staying at Grand Regency,Qingdao. We are pleased to hear that you satisfied your recent stay. We look forward to an opportunity of serving you again in no distant future. Guest Relations Team Grand Regency, Qingdao

10/10 Excellent

SEUNG YOO

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
역사와 접근성이 공존한 곳
가격대 성능비가 좋고 역사가 깊은 곳이여서 좋았다. 접근성도 좋았다. 다만 오래된곳이다보니 노후한 부분이있었으나 대체적으로 만족했다.청도에서 택시나 디디 이용하면 꽤 비싸나 호텔에서 바로 airbus 가 있어서 좋았다.
Stayed 2 nights in Dec 2019