Quartier DIX30

The room was spacious. I liked having the small table and chairs in the room as well as the kitchenette area. The beds were comfortable as well. The only thing I didn’t like was the shower in our room. The shower head was at an awkward angle in the stall and it needed repair. Location is right by Chinatown and walkable to the old city and shopping district. Good value for our money!

Inhospitable hospitality. I made a booking error for this hotel. I accidentally booked the wrong date (Aug 5-6) through Expedia on Aug 2. On Aug 4 at 7:00 am (7 hr past the cancellation window) I received info about my upcoming stay and realized my $400 mistake. Narrowly out of the cancellation period, I hoped they would have some grace. Expedia did try to resolve my concern but the hotel would not budge. I called the hotel myself and they shared they would need to request a reservation change through their revenue department in Spain and it would take a while. They would email me back. It is August 7 and without having heard anything, I called back again to learn the department declined the request. No decency to follow up. No concern over their patron’s needs or worries. I understand I am at fault for the booking error, however recognizing 1) I was still happy to book the correct dates at the hotel (no business lost) 2) the hotel was not full, so for those two days the reservation was made, I was not taking away from another patron 3) people make mistakes, and this one was just 7 hr after their acceptable refundable period 4) in the hospitality industry, people should receive that. The attendants on the phone seemed not very interested in this circumstance. I will steer clear of any Eurostar establishment as I cannot trust they have the best interests of their patrons at heart.