Hi Hong, thank you so much for taking the time to share your experience with us! We're happy to know you had a great stay! We hope you took the time to visit our beautiful city :) ! See you again soon!

Dear Rasa,Thank you for taking the time to leave a rating. We strive to provide exceptional service and experiences, and we're sorry to see that we fell short of your expectations on this occasion. We hope that we get another chance to give you a better experience.Best regards,

Dear Natalie,Thank you immensely for your glowing review! We are truly overjoyed that you highlighted the positive aspects of your experience. It would be our utmost pleasure to welcome you back soon for yet another exceptional experience.Warm regards,

Hi Carol ! Thank you so much for your nice comment! We, staff, always give out our bests for our guests and seeing your comments warms us up! We hope to see you again soon:)!

Hello Vyacheslav,We appreciate you taking the time to rate your stay with us. Your feedback is important to us, and we're sorry to see that your experience was not fully satisfactory. We're constantly looking for ways to improve, and your input helps us do that and evaluate how close we are to our desired outcome. We hope to have the chance to host you again and deliver a superior experience.Warm regards,

Hello Kimberly,Your enthusiastic feedback truly brightened our day! We couldn't be happier to hear that our hotel went above and beyond to meet your expectations—it's the best news we could receive.Nestled in the heart of Old Quebec, our hotel is strategically placed to offer a perfect balance of serenity and accessibility to all the vibrant attractions, shops, and restaurants nearby. We take great pride in maintaining the spotlessness of our property, not only for sanitary reasons but also out of respect for our guests' comfort and well-being.Our team is dedicated to delivering exceptional service, so knowing that their professionalism and warmth left a lasting impression on you brings us immense joy.Your recommendation means the world to us, and we're already looking forward to your next visit! Until then, travel safely, and we'll be here eagerly awaiting your return.Warmest regards,

Hi Joseph, thank you so much for taking the time to share your experience with us! We're happy to know you had a great stay! We hope you took the time to visit our beautiful city :) ! See you again soon!

Hi Phuong, thank you for taking the time to share with us your experience! We're really happy to read such a kind comment! We are also happy to read your trip in our beautiful city was a success! We hope to see you again during your next visit :)!

Dear John Paul,Thank you for choosing to stay with us and for sharing your feedback. We're pleased to see that you had a positive experience during your time at our hotel. Your rating is appreciated, and we're glad that overall, your stay met your expectations.We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Warm regards,

Hi Tahsin, thank you for taking the time to share your experience with us! We're glad to know you had a great stay with us :) ! We hope you took time to visit our beautiful city and all its historic landmark! We hope to see you again soon :) !

Hello Linda,Thank you for choosing to stay with us. Your perfect score brings us great joy and motivates us to continuously improve. We regret any inconvenience caused by our parking limitations. While it's true that we have restrictions on the number and size of vehicles we can accommodate, please know that there are secure public parking options just a 5-minute walk away from the hotel at reasonable rates.We sincerely appreciate your feedback and eagerly anticipate the opportunity to welcome you back for another delightful stay.Warm regards,

Hello Um,Thank you for sharing your feedback with us. We're delighted to hear that you were satisfied with the various aspects of your stay. Regarding the deposit policy, we understand your concerns and apologize for any inconvenience caused. The 150 deposit per room is a standard procedure to cover any potential damages or incidentals during your stay. As for the delay in returning the deposit, this is due to the processing time required by our financial systems, which unfortunately takes up to a week. We sincerely apologize for any frustration this may have caused you and genuinely hope that this isolated issue does not deter you from considering us for future stays. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future.Warm regards,

Hello Monica,We sincerely apologize for any inconvenience caused by the parking situation. Due to ongoing renovations, we've had to close part of our parking area for safety measures. We hope that this did not impact your stay too much, and your understanding is greatly appreciated.As you've noted, there are public parking options conveniently located nearby, providing a suitable alternative.Thank you for choosing us for your stay and for awarding us a perfect score. We eagerly anticipate the opportunity to welcome you back for another delightful stay.Warm regards,

Greetings, Edward - thank you for sharing your feedback!While we do understand your disappointment, there are no "levels of cleaning" as you say - a typical hotel stay-over cleaning, as per the industry standard, will cover the following things: A fresh change of linen and sheets, towels will be changed and all the garbage cans emptied out. Any further cleaning is, as per industry standard, done upon departure of guest OR upon special request by the guests. Thank you for understanding!

Hello Elinor,We sincerely appreciate you sharing your experience with us. The perfect score is an indicator that we are constantly improving, and it motivates us to strive for even greater excellence. We hope that you were able to make full use of the amenities and services we offer during your stay. Thank you once again for choosing to stay with us. We look forward to welcoming you back in the future for another exceptional experience.Warm regards,

Hello BEN,We sincerely appreciate your choice of staying with us and your fantastic review. It brings us great joy to know that we were able to assist you during your time here. Regarding breakfast, we believe it to be part of starting a new day. Therefore, regardless of how early our guests wake up, we strive to ensure that a delightful breakfast is always available to accompany them.We really do hope to see you again soon,Warm regards,

Hi Sylvia, thank you for taking the time to shared your experience with us! We're thrilled to know how much our hotel charmed you. We are happy that our location made it easy for you to discover our beautiful city and all its attractions! We're also happy that you found our room beautiful and comfortable :)! We hope to see you again soon.

Hi Karyane, thank you for taking the time to share you experience with us! We're glad to know you had a great stay ! We hope you made use of our complimentary coffee machine in these cold days. We hope to see you again soon :) !

Hi Ben, thank you for taking the time to share with us your experience! We're happy to know you loved our friendliness, we make it a point of honor to give out the best service we can to all our guests :)! We're glad to know our prime location made it easy for you to walk around town and discover all its attraction. We hope to see you again soon :) !

Hey ! Thank you for taking the time to share your experience with us. We're glad you liked our hotel, we hope you took some time to visit our beautiful city and all of its historical landmark. We hope to see you again soon :) !

Hey Shaz, thank you for sharing your experience with us :) ! We're happy to read you had a great stay ! With our localisation being in the center of the old city, its perfect to take on a walk and discover all of its historical beauty ! We're glad to know you like our staff service too, we make it a point of honor to always give out our best :) ! We hope to see you again soon !

Hi Wayne, we thank you for taking the time to tell us about your experience ! We are happy to know you loved the place and that you are a returning guests ! We hope you had the time to visit the old city and discover all of its historic sightseeing ! We hope to see you again soon :) !

Dear Zyrene,Thank you so much for your great review! We truly appreciate your feedback and are delighted that you enjoyed your stay with us. We hope you made use of our free coffee machine to warm you up after a walk in our beautiful city! Your kind words mean a lot to our team, and we hope to have the pleasure of welcoming you back in the future :)!

Hello Darius,Thank you for sharing your feedback with us! We apologize for any inconvenience caused. Concerning the rooms, some renovation have been planed and we are doing our best to avoid delaying. We really hope that this will make our guests feel even better then they have felt until now. As for the view it is true that it is different depending on the room you choose; it is possible that we might have forgotten to mention that, and we truly do apologize. We're pleased that you enjoyed interacting with our staff as well as the hot drinks in the lobby. We believe that a good environment starts with good interactions and can be toped with a great cup of coffee.We understand that parking was tight, and we'll explore ways to improve this aspect of our service. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future!

Hi Maritza, we're happy to hear back from you :) ! We're glad to know you loved your stay with us. As you mentioned, we are in the heart of all the touristique spots in the city, making it a breeze to walk around town and discover all of our historic monuments. We're sorry to hear about what happened on your last day, we will be looking into it to find out what happened. We hope to see you again soon :) !

Hello Brooke, Thank you for your feedback! We're delighted to hear that you enjoyed our location, it is indeed one of the best if you want to visit this beautiful city. We understand that the uphill walks back may have been challenging, but we're glad you were able to appreciate the area's beauty. We hope to have the opportunity to welcome you back for another memorable visit!Warm regards,

Hi Jennifer, thank you for taking the time to share your feedback ! We're happy to know you had a great stay. We hope you had time to visit our beautiful town, being in the heart of the old city, its easy to visit all its historic beauty. We hope to see you again soon :) !

Hi Avilio, we are so happy to hear back from you! We are happy to know our localisation made your trip so much better! As you mentioned, our location is close to everything, city bus, via rail and all of our 410+ years of history. With our free coffee machine and our nice fire place, perfect to relax after braving the cold winter temperature! We hope to see you again soon !

Hi Simard, we are glad to have some news from you. We are happy to know you liked our hotel! We hope you enjoyed our complimentary coffee machine and the nice and cozy fireplace in the lobby! We hope you took some time to walk around our historic city and enjoy its magnificent sights! We hope to see you again soon :) !

Hello Caroline,Thank you for your perfect rating! We are thrilled to hear that you had a wonderful experience during your stay. Your satisfaction is our top priority, and we are delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!Warm regards,

Hi Doyeth ! Thank you for taking the time to share such a nice review ! We are happy to know the work of Elsa was recognise! We always give out our best for our guest. We hope you took some time to visit the beauty of our city and all of its historic sights and then when you came back, warm you up from the cold weather with our complimentary coffee machine and our cozy fire place by reception ! We thank you again and hope to see you again soon.

Hi Miranda, thank you for sharing with us your experience ! We hope you had a great time and took time to visit our beautiful city. With its 410+ years history, The Old Québec store a lot of beautiful thing to visit and historic landmark ! We also hope the weather has been kind to you. See you again soon ! :)

Hi Keila, thank you for your nice review ! We're glad our hotel was up to your standard ! We hope you enjoyed our fire place with our complimentary coffee machine to fight off the cold of winter season ! We hope to see you again soon.

Hi Fariba ! We're glad to hear back from you. We are happy to know you loved our room, from the comfortableness of the bed, to the brightness of the room. We take notes of your comment about the utensils and we will be looking towards fixing it as soon as possible. We hope you had the chance to walk around the city and discover all its beauty ! We hope to see you soon !

Hello Camille,Thank you for your excellent rating! We're thrilled to deduce that you had a wonderful experience during your stay. Your satisfaction is our top priority, and we're delighted that we could meet your expectations or even surpass them. We hope to have the pleasure of welcoming you back for another fantastic stay in the future! Warm regards,

Hello Jeff,Thank you for choosing us! Our prime location makes exploring this wonderful city effortless. Combined with the comfort of our rooms, we believe "Excellent" might be an understatement.We eagerly await your return and hope you have another wonderful experience with us.Best regards,

Hello Sonomi,It appears that you thoroughly enjoyed your time with us. This brings us great pride as we endeavor to provide each and every one of our guests with the best experience possible.We eagerly await your next visit. Warm regards,

Hi Hélène, we're happy to have some news ! We are happy to know you felt safe within the area of the hotel! We hope the weather was kind during your stay and that you used the complimentary coffee machine and the fire place to fight the cold and enjoy a cozy moment. We hope to see you again soon !

Hi Nao, thank you for taking the time to leave us such a kind review ! We are happy to know you enjoyed your stay with us. We hope the weather was kind to you during your stay, if not, I sure do hope you enjoyed our complimentary coffee machine and the cozy fireplace in the lobby ! Thank you again for choosing us and we hope to see you again soon :) !

Hello Nilesh,Thank you for your kind words! Our location is one of the top advantages of our hotel, it facilitates the exploration of this beautiful city we are in. Also, we are delighted that our rooms were to your liking. Your satisfaction is our priority, and we are glad we could provide you with a pleasant experience.We look forward to welcoming you back for another enjoyable stay!Warm regards,

Hi Lynn, thank you for your nice review ! We're glad to hear back from you. We are happy to learn how our location was a key factor in your satisfaction. We're also happy to know you like the friendliness of our staff, we make it a point of honor to ensure guest satisfaction ! We hope to see you back soon !

Hi Jennifer ! It's a pleasure to hear back from you ! We're happy to know how much our loft was able to give you and your family such a good time ! As you mentionne, its a 4 room appartement in the heart of the Old City making it perfect for a family ! We're sorry to hear about the bathroom and we'll be fixing it ! The loft is in our Old House section and as you mentionned, there is no elevator, only a set of stairs. We hope you had a great time around the city and hope to see you back soon !

Hi Jake ! Thank you for your kind review, we're happy to know you had a great time with us ! We hope you made use of the fire place and the free coffee machine to fight the cold outside. We hope to see you soon !

Greetings, Sandra!Thank you for your review. I see that not everything went as planned - could we please get more insight as to what happened?Thank you!

Hey Graydon, we're happy to hear back from you ! Thank you for your kind words, we're glad to know that you had such a great time with us! It's always nice to know the work we do isn't in vain. Having such a beautiful gem in the heart of the old city helps with all the historic sightseeing and the restaurants all available in a walking distance. We hope to see you soon !

Hello Holly,I want to say that the informations about our parking is writen on the confirmation you received. We do have a limited number of places in the parking and we cannot accept larger vehicule. And we ask peolple to book the parking in advance.Thank you