Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Mr. Mujee After you finished eating your breakfast. You were leaving to your roon with a huge amount of food. Our general manager advised you kindly that the food need to be consumed at the breakfast area. You throw all the food on the wall next to the garbage bin and you told to F*** her , A****le. I never heard something like this in my whole life from a customer. Now you have the guts to say that she is the worst manager. We will not autorised that king of behavior at our property.Don't your dare act like that again!

merci :)

Dear Samantha, Thank you for choosing Super 8 by Wyndham Quebec City for your lodging needs on this trip. We sincerely appreciate your stay and your gracious rating. Your satisfaction is paramount, and it's heartening to know that you found the beds so comfortable. We hope your stay was relaxing and you enjoyed a great night's sleep in our cozy beds. It was a pleasure to host you, and we're excited to have you back for another 5-star experience. Thank you for staying with us on this journey. Safe travels!Best Regards,Customer Care Team

Sandra, Thank you for taking the time to leave your feedback! We're glad to hear that you found the room comfortable and enjoyed the bed and pillows. We're happy to hear that our location was convenient for your needs. As for the brand of the bed, we use high-quality mattresses to ensure our guests have a comfortable stay. We appreciate your inquiry and will look into providing more information on our bedding in the future. Your feedback is valuable to us, and we will use it to continue improving our services. We hope to welcome you back for another great stay soon!Best Regards,Customer Care Team

Dear Joshua, Thank you for taking the time to post your review. We strive to deliver a great guest experience and are disappointed if one of our guests leaves with less than a first-rate experience. Your satisfaction is crucial to us, and we would like to know more about how we can make your next stay with us enjoyable. We hope to have another opportunity to exceed your expectations and delight you with a superior experience. Thank you for staying with us on this journey. We value your business and appreciate you taking the time to rate us.Best Regards,Customer Care Team

Dear Pascal, Many thanks for the 5-star review! We appreciate that you have taken the time to let us know how you perceived our accommodation, and we are thrilled that you had a positive overall impression of our hotel. We are glad you liked our property, and it's most rewarding to hear that you'd be willing to recommend Super 8 by Wyndham Quebec City to prospective guests - thanks so much for your kind words and support! We apologize that our complimentary breakfast fell short of your expectations. We are committed to continuous improvement, and your insights help us immensely. Please rest assured that we take all feedback into account as we strive to improve our hotel and its offerings for the enjoyment of our valued guests. We trust that everything else was to your satisfaction, and we hope to have the pleasure of welcoming you back soon for another positive experience at our hotel in Québec City. Thank you for choosing us. Safe travels!Best Regards,Customer Care Team

Hi Paul, Thank you for your review. We take all feedback seriously and are genuinely sorry that our front team member appeared less cordial and helpful than expected. We are committed to our guests' comfort and satisfaction and strive to provide exceptional service to all our guests. While your experience is regrettable, we assure you that it is not reflective of the high customer service standards we expect of our team. We thank you for bringing this matter to our attention, and we will certainly look into this and have corrective measures in place to ensure a superior experience for you and other guests in the future. Despite this, it's heartening to learn that you had a positive impression of our accommodation, and we earnestly request that you kindly not let this experience be your lasting impression of us and give us another chance to re-establish credibility with you by hosting you with our signature hospitality. Thank you for staying with us on this journey. We are grateful for your business and your feedback.Best Regards,Customer Care Team

Dear Colette, Thank you for reviewing your recent stay at Super 8 by Wyndham Quebec City. We appreciate your positive review of our hotel and are pleased to hear that our accommodation met your expectations of quality for the price. We strive to provide our guests with quality accommodations/amenities at an affordable rate, and we are happy to know that we achieved said task with you. Your satisfaction is important to us, and we're glad we met your expectations on this visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future, we'd love to hear your thoughts. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you on your next visit. Thank you for choosing us. Safe travels!Best Regards,Customer Care Team

Dear Moussa, Thank you for taking the time out of your busy schedule to review your recent stay at Super 8 by Wyndham Quebec City and giving us a 5-star rating! We're thrilled you had a positive experience with us and that we met your expectations on this visit. We appreciate you choosing our hotel for your accommodation on this trip and hope to see you again soon for another satisfying stay. Safe travels!Best Regards,Customer Care Team

Thank you for your comments we are happy you enjoyed your stay with us. as for the Water games for the kiddies they are permantly closed as per the govenment regulations, We look forward to having you stay with us again.

Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality. Best Regards,Customer Care Team

Dear Lilibeth, Thanks so much for your generosity with the rating and your gracious feedback about our accommodations. It was a pleasure to have you as our guest recently, and we are thrilled to hear that our hotel bedding met your standards. We are also happy to know that you appreciated the cleanliness of your room, and we hope you had a pleasant and comfortable stay with us. We look forward to seeing you again soon so we can share another 5-star experience with you at Super 8 by Wyndham Quebec City. Thank you for choosing us. Safe travels!Best Regards,Customer Care Team

Dear Jennifer, Thank you for choosing Super 8 by Wyndham Quebec City for your recent stay and for awarding us a positive rating. We are grateful for the opportunity to serve you and are happy to hear that you appreciated the kid-friendly waterslide, the hotel's convenient location, the friendliness of our staff, and the timely replenishment of our breakfast items - thank you so much for your endorsement of our staff, breakfast service, location, and amenities. We'll be sure to let our breakfast attendants know that their hard work and efforts did not go unnoticed. We regret to hear that your room was not serviced during your stay. We apologize for any inconvenience caused and assure you we'll look into the matter and speak to our team to understand what may have transpired. Here, we would like to clarify that our housekeeping is tailored to your comfort, with full, deep cleanings provided prior to check-in and scheduled cleanings offered during longer stays. If you'd like more frequent housekeeping than the scheduled cleaning or a change of linens, towels, toiletries, etc., you can always request this at the front desk. Despite this, it's heartening to learn that you thought our hotel was great for the kids, and we can't wait to have you back with the little ones for another fun-filled escape at our family-friendly hotel in Québec City. Safe travels!Best Regards,Customer Care Team

Thank you so much for the 5-star review, Irshad! We appreciate that you have taken the time to let us know how you perceived our accommodation and are pleased to hear that you had a positive impression of our hotel in Québec City. We hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to seeing you again soon. Thank you for choosing Super 8 by Wyndham Quebec City. Have a safe trip!Best Regards,Customer Care Team

Dear Mathieu, We appreciate your choice to stay at Super 8 by Wyndham Quebec City and are incredibly grateful you took the time out of your busy schedule to award us a perfect rating - thank you very much! We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we eagerly anticipate your return for another 5-star experience. Safe travels!Best Regards,Customer Care Team

Hi Paulo, We are disappointed to read your review of our hotel. It's unfortunate you had such challenges with the hotel amenities, and we deeply regret any failure in delivering on our commitment to provide you with a clean, comfortable, and pleasant place to stay. We take guest feedback very seriously, and we have alerted our maintenance team to your comments so they can investigate and take immediate action to address the issues you have highlighted with the dryer, microwave, and swimming pool. For future reference, please know that our front desk is always available to resolve your concerns promptly, so kindly do not hesitate to reach out if there's ever something that needs attention. We are sorry that our food service did not meet your expectations. We aim to provide a satisfying dining experience and assure you that we will consider your feedback when we next review our food selection. Yes, we are a little limited in space in our dining area, and we apologize if this proved to be a little issue for you. Should you choose to stay with us in the future, please feel free to ask our team what time the area is likely to be quiet. Our team will be able to advise you of a suitable time to enjoy your meals without the rush. Thank you for considering our accommodation for your stay in Québec City and sharing your thoughts with us. We appreciate both and hope we'll have another opportunity to host you more successfully and provide you with the top-notch stay we are known to offer our guests.Best Regards,Customer Care Team

Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Hi Belinda, it's noticeable from your rating of our hotel that your recent visit did not meet your expectations, and we sincerely apologize that we fell short in this instance. As our primary goal is always to exceed our guests' expectations, we would like to know more about how we can improve our product/service to make your next stay with us enjoyable. We hope to have a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Thank you for staying with us on this journey and for taking the time to review us. We appreciate both.Best Regards,Customer Care Team

Dear Line, It is very rewarding to hear your perspective on our hotel, and we are pleased to know that you appreciated our beautiful and tranquil accommodations and convenient location. We hope your stay was comfortable and you had a great time exploring the city from our base. It was a pleasure to host you, and we can't wait to have you back soon for another 5-star experience. Thank you for choosing Super 8 by Wyndham Quebec City. We eagerly await your next visit!Best Regards,Customer Care Team

Dear Fadi, It is truly rewarding to receive appreciation from our guests, and we are thrilled to know you enjoyed our service and had a 5-star experience at Super 8 by Wyndham Quebec City - this is exactly the kind of feedback we strive to receive from our guests! We're dedicated to providing memorable experiences for our valued guests, and your satisfaction lets us know we're on the right track. We eagerly await your next visit and hope to exceed your expectations each time you choose us. Thank you for staying with us on this journey. We wish you safe and happy travels ahead!Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Dear Cristina, We are very disappointed to learn about the challenges you faced during your stay. Our aim is to provide a clean, comfortable, and pleasant place to stay, and we sincerely apologize that our hospitality and attention to detail left something to be desired in this case - this is very unlike us. We understand the importance of maintaining a clean environment and will review our room cleaning policies to handle concerns like the provision of necessary amenities and maintaining cleanliness standards. Furthermore, we will discuss your review with the concerned department to ensure the cleanliness of the hotel's indoor public areas is maintained at all times. We also want you to know that our housekeeping is tailored to your comfort, with daily housekeeping services available upon request. If you'd like more frequent housekeeping than the scheduled cleaning or a change of linens, towels, toiletries, etc., you can always request this from the front desk. It's unfortunate to read about the issues you describe with the sheet quality, pillows, bed size, breakfast and coffee offerings, etc. Our primary goal is always to exceed expectations of comfort, convenience, and quality amenities. For that reason, we certainly take this very seriously and have forwarded your comments to management for review. Again, we deeply regret that your recent visit did not meet your expectations and are genuinely sorry for any inconvenience caused. We hope you will give us another opportunity to exceed your expectations and share a more positive experience with you in the future. Thank you for choosing Super 8 by Wyndham Quebec City. We look forward to welcoming you back for a more enjoyable stay.Best Regards,Customer Care Team

Dear Christina, Thank you for taking the time to review your recent experience at Super 8 by Wyndham Quebec City. We hope your stay was pleasant and you had a comfortable night's rest at our property. Your complete satisfaction is our top priority, so please do let us know if there is anything we can do to exceed your expectations on a future visit. We look forward to welcoming you back and hope to delight you with a superior experience during your next trip to the area. Safe travels!Best Regards,Customer Care Team

Dear Jake, Thank you for choosing Super 8 by Wyndham Quebec City for your rooming needs on this trip. We appreciate you taking the time to review your recent experience at our hotel and hope your stay was pleasant and you had a comfortable night's rest at our property. While it appears from your rating that your overall experience was satisfactory, we really would have wanted you to love your time with us. Please do let us know if there is anything that we can do to make the next visit enjoyable for you. Your satisfaction is our top priority, and your insights are crucial to our goal of exceeding your expectations on a future visit. We look forward to hosting you again and hope to delight you with a superior experience during your next trip to the area. Safe travels!Best Regards,Customer Care Team

Hello Jennifer!Thank you for your great review, we appreciate it!Hope to see you again soon.

Dear Nicolas, Thank you for your review. We strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations entirely. We apologize for any disappointment with our product/service, and we would like to know more about how we can make your next stay with us enjoyable. Your satisfaction is our top priority, and your insights are crucial to our goal of exceeding your expectations on a future visit. We look forward to an opportunity to welcome you back and hope to delight you with a superior experience during your next trip to the area. Thank you for staying with us on this journey. Safe travels!Best Regards,Customer Care Team

Dear guest, It is great to receive feedback from you regarding your recent stay at Super 8 by Wyndham Quebec City, and we are thrilled to know that you had a positive overall impression of our hotel and amenities - thank you for sharing your experience with us! We are so glad you loved our family-friendly accommodations and the fun waterslide, and we are pleased to hear that you had a restful night at our hotel. We also appreciate you telling us that you found the sheets and mattress comfortable and the shower pressure satisfactory, and we hope the little ones had a great time in their own bed and space. If there's anything specific you'd like to see more of, please don't hesitate to share it with us. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on a future visit. We hope to see you again soon for another enjoyable experience. Safe travels & Happy New Year! Best Regards,Customer Care Team

Dear Samantha, Thank you for taking the time to review your recent stay at Super 8 by Wyndham Quebec City. We appreciate your feedback and are pleased to learn that you had a positive overall experience at our hotel. We hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make your next experience even more enjoyable. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on a future visit. We look forward to seeing you again soon and hope to provide you with a 5-star experience on your next stay. Have a safe trip & Happy New Year! Best Regards,Customer Care Team

Dear guest, Thank you for choosing Super 8 by Wyndham Quebec City for your accommodation and taking the time to review us. We appreciate your feedback and are pleased to learn that you had a positive overall experience at our hotel. We hope your stay was comfortable and you had easy access to everything you needed. If there's anything specific you'd like to see more of, please don't hesitate to let us know. Your insights are invaluable in helping us enhance our product/service. We look forward to welcoming you back soon and hope to delight you with a 5-star experience on your next visit. Have a safe trip & Happy New Year! Best Regards,Customer Care Team

Hi Brad, We are very disappointed to hear that although your stay started well, you did not find your accommodation with us to be satisfactory. It's unfortunate you had such challenges with our service and that our cleanliness and housekeeping failed to exceed your expectations. Our aim is to provide a clean, comfortable, and pleasant place to stay, and we sincerely apologize that our hospitality and attention to detail left something to be desired in this case - this is very unlike us. Your satisfaction is important to us, and we will use this critical feedback to facilitate better guest experiences in the future. Furthermore, we will conduct an investigation within the concerned departments to correct any lapses in current cleaning and upkeep standards. For future travels, please know that our front desk is always available to resolve your concerns right away, so kindly do not hesitate to reach out if there is ever something that needs to be addressed. Again, we are very sorry for any inconvenience caused. While we're unable to change your recent experience, we certainly aim to improve for the future. Thank you for considering our accommodation for your stay in Québec City and taking the time to post your review. We sincerely hope you'll give us another chance to serve you and show you the service we're truly capable of providing. Safe travels!Best Regards,Customer Care Team

Dear Rachel, Thank you for taking the time to review your recent stay at Super 8 by Wyndham Quebec City. We appreciate your feedback and are pleased to learn that you had a positive overall experience at our hotel. We hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make your next experience even more enjoyable. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on a future visit. We look forward to seeing you again soon and hope to provide you with a 5-star experience on your next stay. Have a safe trip & Happy New Year! Best Regards,Customer Care Team

Hello Paul,Thank you for your review!

Dear guest, It's regrettable to learn that your recent experience at our hotel was not up to the quality and standard we usually provide for our guests. We take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. Our staff generally does a great job when it comes to maintaining our hotel and preparing the rooms for upcoming guests, so it is strange that this happened. We wish you had made our staff aware of this, as they would have gladly taken care of the issue and switched your room to ensure a pleasant stay for you. Nonetheless, your feedback is crucial as it aids us in making improvements for better guest experiences in the future. We will discuss your review with our housekeeping team and see to it that our standards of cleanliness are maintained at all times. It is disappointing if a guest leaves with less than first-rate experience - this is very unlike us. We sincerely hope you will give us a chance to redeem ourselves with you and delight you with the top-notch stay that the vast majority of our guests usually have with us. Safe travels!Best Regards,Customer Care Team

Dear Marie-Noëlle, Thank you for taking the time to review your recent stay at Super 8 by Wyndham Quebec City. We appreciate your feedback and are pleased to learn you had a positive overall experience at our hotel. We hope your stay was comfortable and you had easy access to everything you needed. If there's anything specific you'd like to see more of, please don't hesitate to let us know. Your insights are invaluable in helping us enhance our product/service. We look forward to welcoming you back soon and hope to delight you with a 5-star experience on your next visit. Have a safe trip & Happy New Year! Best Regards,Customer Care Team

Thank you so much for the 5 out of 5 rating, Danielle! Your feedback is greatly appreciated. We are thrilled to hear you enjoyed our services and clean, family-friendly accommodations, and we hope you had a pleasant and comfortable stay at Super 8 by Wyndham Quebec City. It was a pleasure to host you, and we can't wait to welcome you back soon for another memorable experience. Have a safe trip & Happy New Year Best Regards,Customer Care Team

Thank you for the positive rating, Betul - it's truly appreciated! We hope your stay at Super 8 by Wyndham Quebec City was comfortable and you had easy access to everything you needed. We are always looking for ways to improve our guests' experiences and exceed their expectations, so please feel free to share any suggestions you may have. We can't wait to serve you again soon and hope to delight you with a 5-star experience on your next visit. Enjoy your travels & happy holidays Best Regards,Customer Care Team

Merci pour votre commentaire.Au plaisir de vous revoir.

Hi Jawad, It is noticeable from your rating that we have failed to meet your expectations on this visit, and we sincerely apologize for the poor experience. At Super 8 by Wyndham Quebec City, we always strive to exceed our guests' expectations and take poor experiences very seriously; thus, we would appreciate some clarity on your issue(s) so we can take corrective measures for your future visits. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Thank you for staying with us on this trip. Safe travels!Best Regards,Customer Care Team

Dear Nathalie, Thank you for the positive rating. We really appreciate it. We hope your stay at Super 8 by Wyndham Quebec City was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more satisfying for you. We look forward to having you back soon for another pleasant stay during your next trip to the area. Enjoy your travels, and thanks again for choosing us!Best Regards,Customer Care Team

We are very sorry to hear your comments, had you come to the front desk before leaving I the manager would have been happy to check your room and sheets and find a way to recompensate you, as you have chosen the option to be incognito i have no way to see what room you stayed in. We have never had comments regarding the smell of urine.

Thank you for the 5-star review, Martin - it's truly appreciated! We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back at Super 8 by Wyndham Quebec City many more times in the future. Safe travels!Best Regards,Customer Care Team

Dear Joanie, Thank you for the positive rating. We really appreciate it. We hope your stay at Super 8 by Wyndham Quebec City was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon and hope to delight you with a 5-star experience on your next visit. Have a safe trip, and thanks for choosing us!Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

So happy you enjoyed your stay. Hope to see you back here soon.

Thank you so much for the 10 out of 10 rating, Lucie! We are thrilled to know that you were immensely impressed by our accommodations - this made our day! At Super 8 by Wyndham Quebec City, your satisfaction is our ultimate goal, and we look forward to serving you again soon and hope to meet and exceed your expectations each time you choose us. Do travel safely, and thanks for sharing your experience with us!Best Regards,Customer Care Team

Dear Alexandra, Thank you for choosing to stay at Super 8 by Wyndham Quebec City and leaving us a positive rating. Your feedback is greatly appreciated. We are glad to hear that you enjoyed our hotel's peaceful location, and we hope your stay was comfortable and you had easy access to everything you needed. If there's anything specific you'd like to see more of, please don't hesitate to let us know. We look forward to having you back soon and hope to delight you with a 5-star experience on your next visit. Until then, safe travels!Best Regards,Customer Care Team

Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

Hi Hayley, Thank you for your review. We strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations. At Super 8 by Wyndham Quebec City, we take poor experiences very seriously and strive to exceed our guests' expectations. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Safe travels, and thanks for staying with us on this trip.Best Regards,Customer Care Team