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HOTEL & SPA DOÑA URRACA QUERETARO

3.0 star property
Travelers rejuvenate with spa treatments like sports massage and body scrub, then cool off in the outdoor pool while enjoying local cuisine delivered to their room

Choose dates to view prices

HOTEL & SPA DOÑA URRACA QUERETARO offers a peaceful retreat in Downtown Querétaro. Guests unwind by the outdoor pool after spa treatments, with the convenience of free full breakfast, in-room WiFi, and valet parking completing the experience.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Junior Double Room

Junior Double Room

Junior Double Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony or patio
Air conditioning
Blackout curtains
Private bathroom
Hairdryer
Local meal delivery service
Daily housekeeping
Iron/ironing board
  • 41 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Deluxe Single Room, Garden View

Deluxe Single Room, Garden View

Deluxe Single Room, Garden View

8.4 out of 10
Very good
(5 reviews)

Highlights

Balcony or patio
Air conditioning
Blackout curtains
Private bathroom
Hairdryer
Local meal delivery service
Iron/ironing board
Daily housekeeping
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Located in Querétaro, HOTEL & SPA DOÑA URRACA QUERETARO is in the city centre. Aqueduct of Santiago de Querétaro and Ignacio Mena Rosales House of Culture are local landmarks, and some of the area's attractions include Parque Bicentenario and Bicentennial Park. Looking to enjoy an event or a game while in town? See what's going on at Josefa Ortiz de Domínguez Auditorium, or consider a night out at Industrial Club of Queretaro.
Visit our Querétaro travel guideOpens in a new window
Map
117 C. 5 de Mayo La Cruz, Querétaro, QUE, 76020

What's nearby

  • Plaza de Armas - 5 min walk - 0.5 km
  • Zenea Garden - 7 min walk - 0.6 km
  • Aqueduct of Santiago de Querétaro - 12 min walk - 1.0 km
  • Alameda Hidalgo Park - 12 min walk - 1.0 km
  • Josefa Ortiz de Domínguez Auditorium - 15 min walk - 1.3 km

Getting around

  • Querétaro, Querétaro (QRO-Querétaro Intl.) - 41 min drive

Restaurants

  • ‪María y su Bici Choza Asadores - ‬2 min walk
  • ‪Cenaduria Blas - ‬1 min walk
  • ‪Dodo Café Cóctel Bar - ‬3 min walk
  • ‪Don Amado - ‬1 min walk
  • ‪El Jardin De Azu - ‬1 min walk

About this property

HOTEL & SPA DOÑA URRACA QUERETARO

Hotel near Aqueduct of Santiago de Querétaro
Take advantage of free full breakfast, a terrace and designer shops on-site at HOTEL & SPA DOÑA URRACA QUERETARO. Treat yourself to spa services, such as a manicure/pedicure, a facial or a hot stone massage. Stay connected with free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and guests can find other amenities, such as a garden and laundry facilities.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Free valet parking
  • Free bike hire, concierge services and a lift
  • Meeting rooms, coffee/tea in reception and a 24-hour front desk
Room features
All guest rooms at HOTEL & SPA DOÑA URRACA QUERETARO have perks, such as air conditioning, in addition to amenities, such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and hairdryers
  • Balconies or patios, daily housekeeping and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free 24-hour offsite parking within 300 metres
  • Free secured, uncovered valet parking on site
  • Limited on-site valet parking
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available daily 7:30 AM to 1:00 PM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Things to do

  • Designer stores
  • Free bicycle rentals
  • Outdoor pool
  • Private wine tours

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • 2 meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • Body scrubs
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (94 centimetre wide door)
  • Sign language-capable staff
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Meal delivery service

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply

Property is also known as

& Spa Dona Urraca Queretaro
HOTEL SPA DOÑA URRACA QUERETARO
HOTEL & SPA DOÑA URRACA QUERETARO Hotel
HOTEL & SPA DOÑA URRACA QUERETARO Querétaro
HOTEL & SPA DOÑA URRACA QUERETARO Hotel Querétaro

Frequently asked questions

Does HOTEL & SPA DOÑA URRACA QUERETARO have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 8:00 PM.

Is HOTEL & SPA DOÑA URRACA QUERETARO pet-friendly?

No, pets are not allowed at this property.

How much is parking at HOTEL & SPA DOÑA URRACA QUERETARO?

Valet parking is free at this property; nearby parking is also free.

What time is check-in at HOTEL & SPA DOÑA URRACA QUERETARO?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at HOTEL & SPA DOÑA URRACA QUERETARO?

Checkout is at noon.

Where is HOTEL & SPA DOÑA URRACA QUERETARO located?

Located in Downtown Querétaro, this hotel is within a 15-minute walk of Plaza de Los Fundadores and Aqueduct of Santiago de Querétaro. Ignacio Mena Rosales House of Culture and Plaza de Armas are also within 5 minutes.

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Reviews

HOTEL & SPA DOÑA URRACA QUERETARO Reviews

9.0

Wonderful

9.4

Cleanliness

9.2

Amenities

9.2

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 43 out of 66 reviews
Rating 8 - Good. 16 out of 66 reviews
Rating 6 - Okay. 4 out of 66 reviews
Rating 4 - Poor. 1 out of 66 reviews
Rating 2 - Terrible. 2 out of 66 reviews

Reviews

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and beautiful property. Breakfast was great!
Stayed 3 nights in Feb 2025

8/10 Good

Gema

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located within walking distance to the City Center. The property is nice and the staff very attentive.
Stayed 4 nights in Jun 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Magical place

This place was more magical than I could have imagined. The decor, the ambience, the staff, the rooms, all of it a delightful experience. It's such a serene, peaceful, relaxing place in the middle of the historic area of town. I can't say enough about what a beautiful facility Dona Urraca is. It holds a special place in my heart!
Stayed 2 nights in Jul 2025

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hacienda-type property. Clean. Hallways smell like spa. Authentic Mexican breakfast included. Friendly staff. Great drinks at the bar. Centrally located. Pool is cold and the hot tub at the pool is also cold.
Stayed 6 nights in Apr 2025

8/10 Good

Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived, the service was warm and welcoming. The staff went above and beyond to ensure our comfort, and every detail was thoughtfully attended to. The room was spotless, beautifully furnished, and offered a peaceful retreat. One of the highlights was the couples massage at the spa-it was professionally done, leaving us both refreshed and stress-free. This hotel truly exceeded our expectations. We're already looking forward to our next visit!
Stayed 3 nights in May 2025

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has a nice tranquil feeling. Front desk staff very pleasant. Restaurant staff seemed a little cool though. Lighting in the bathroom over the sink needs some improvement!
Stayed 3 nights in Mar 2025

10/10 Excellent

ANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and amazing hotel! The staff super friendly and helpful this hotel is unique very satisfied with our choice! We loved the restaurant too!! Sunday brunch is wonderful
Stayed 5 nights in Jul 2025

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall experience. I won’t want to stay anywhere else
Stayed 4 nights in May 2025

10/10 Excellent

trout

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything.
Stayed 3 nights in Mar 2025

10/10 Excellent

LUIS GERARDO

Liked: Cleanliness, amenities, property conditions & facilities
Super!
Stayed 1 night in Jun 2025

10/10 Excellent

alfredo faz

Liked: Cleanliness, amenities, property conditions & facilities
Excelente servicio
Stayed 4 nights in Nov 2025

10/10 Excellent

Franz Hermann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ein wunderschönes Hotel mit riesigen Zimmern und viel Charme
Stayed 2 nights in Oct 2025

10/10 Excellent

Kenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación es excelente, puedes llegar caminando a varios atractivos, muchos restaurantes y bares al rededor y el hotel es maravilloso! las habitaciones muy amplias y las camas suavecitas (se aprecia después de andar caminando todo el día), la alberca climatizada es enorme, muy tranquilo y el servicio excelente en todos los departamentos, desde la recepción, el bar, botones, restaurante, etc. todos siembre muy amables y listos para ayudarte. Es la segunda vez que nos quedamos en esta propiedad y nos encanta! Mi única observación es que hay muchos mosquitos en las áreas públicas (tal vez por la época del año) pero en la recepción siempre tienen repelente que te pueden prestar para que te apliques. Totalmente recomendado cuando visitas Querétaro!
Stayed 1 night in Sep 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Siempre habia querido pernoctar en este hotel. Ahora logré, era fabuloso.
Stayed 3 nights in Aug 2025

8/10 Good

Jafet

Liked: Cleanliness, staff & service, property conditions & facilities
En general muy bien. Solo un poco lento el servicio con la comida
Stayed 4 nights in Aug 2025

4/10 Poor

Enrique

Liked: Staff & service
Disliked: Property conditions & facilities
Tiene un muy buena ubicación. El A.C no trabajaba , la regadera está tapado y salía muy poca agua , dos focos en el lavabo y un foco fundido. Me cambiaron de cuarto y el neumático del agua o un motor del A.C de algún cuarto vibraba en la madrugada y no dejo descansar …..
Stayed 3 nights in Jul 2025

8/10 Good

Tanya Graciela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bonito hotel, muy centrico e impecable. Los desayunos incluidos son bastos y sabrosos. Me encantaron los jardines y la alberca. El servicio es muy amable. Lo unico que me gustaria que mejoraran es el frigobar; no enfria bien las bebidas, pero sin duda volveria a este lindo lugar.
Stayed 7 nights in Jul 2025

8/10 Good

Aideliz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente Servicio y localización
Stayed 2 nights in May 2025

8/10 Good

Hugo

Liked: Cleanliness, property conditions & facilities, room comfort

Puede mejorar mucho

Alberca helada! Como hielo! No era así antes! Desayuno lento y nos tocó una persona con mal actitud. Los de recepción muy correctos y profesionales.
Stayed 1 night in Mar 2025

8/10 Good

Emanuela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura molto bella e camere molto ben arredate. Il personale è per la maggior parte ben istruito e gentile. Le camere al piano terra sul giardino hanno problema di zanzare, quelle al 1 piano un po’ meno ma meglio dotarsi di spray e prese anti zanzare. Gli armadi sono piccoli. Colazioni eccezionali con vasta scelta, cene discrete. Giudizio finale molto buono.
Stayed 7 nights in May 2025

2/10 Terrible

Adriana

Disliked: Staff & service, property conditions & facilities
Chocaron mi
Stayed 2 nights in Mar 2025

10/10 Excellent

sindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanta!! Es hermosa la propiedad, es apacible con una bella vista dentro del hotel. todo el personal es super amable y tiene una excelente ubicación. Cada que pueda regresaré a hospedarme ahí!
Stayed 2 nights in Apr 2025

10/10 Excellent

sindy

Liked: Cleanliness
Excelente!! Me encantó el hotel, la recepción, la ubicación y la amabilidad de la gente que me atendió! Voy a regresar!! Muchas gracias!!
Stayed 2 nights in Jan 2025

10/10 Excellent

Brianda

Liked: Amenities
Muy cómodo
Stayed 2 nights in Nov 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Súper amable el personal
Stayed 3 nights in Jan 2025