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Fenix Hotel

3.5 star property
International flavors await at Bennu Restaurant, while the hotel's arcade offers fun family competition and the spa provides relaxing massages

Choose dates to view prices

Located near Pontificia Catholic University of Ecuador, Fenix Hotel combines comfort with entertainment. Enjoy international cuisine, spa massages, an on-site art gallery, and an arcade. Free in-room WiFi and attentive concierge services make it ideal for families.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Gym
  • Breakfast available
The current price is €73
17 Jun - 18 Jun

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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Double or Twin Room

Down duvets, in-room safe, desk, soundproofing

Standard Double or Twin Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 8 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Large Single Beds
  • Free Wi-Fi

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

  • City view
  • 8 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Single Room

Down duvets, in-room safe, desk, soundproofing

Superior Single Room

  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Single Room

Down duvets, in-room safe, desk, soundproofing

Standard Single Room

  • Sleeps 1
  • Free Wi-Fi

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About the area

Located in Itchimbia, a neighbourhood in Quito, Fenix Hotel is near a metro station and near a boardwalk. Travelling with kids? Make time for House of Ecuadorian Culture, or enjoy an event or a match at General Rumiñahui Coliseum. Visit our Quito travel guide
Map
Queseras del Medio E11-205, Frente al Hospital Militar, Quito, Pichincha, 170150

What's nearby

  • Foch Square
    Foch Square
    15 min walk - 1.3 km
  • Pontificia Catholic University of Ecuador
    1 min walk - 0.1 km
  • House of Ecuadorian Culture
    3 min walk - 0.3 km
  • General Rumiñahui Coliseum
    5 min walk - 0.5 km
  • National Assembly of Ecuador
    10 min walk - 0.9 km

Getting around

  • Universidad Central Station
    7 min drive
  • El Ejido Station
    9 min walk
  • Quito (UIO-Mariscal Sucre Intl.)
    59 min drive

Restaurants

  • Los exquisitos cevichochos De La Roca
    9 min walk
  • Pizza Planet
    10 min walk
  • Rincon Orense
    11 min walk
  • McDonald's
    7 min walk
  • Cafeteria
    5 min walk

About this property

Fenix Hotel

  • Family-friendly hotel near General Rumiñahui Coliseum
  • Located close to House of Ecuadorian Culture and National Polytechnic School, Fenix Hotel provides an art gallery on-site, a coffee shop/cafe and an arcade/games room. Treat yourself to a hot stone massage or other spa services. The on-site international cuisine restaurant, Bennu Restaurant, offers breakfast, lunch, dinner and children's meals. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and car hire on-site.
  • Other perks include:
    • Free self-parking and valet parking
    • Full breakfast (surcharge), a round-trip airport shuttle (surcharge) and a billiards/pool table
    • A lift, 1 meeting room and a reception hall
  • Room features
  • All 50 rooms offer amenities, such as late-night room service and free WiFi, as well as safes and sound-insulated walls.
  • More conveniences in all rooms include:
    • Highchairs and art supplies
    • Bathrooms with shower/bath combinations and free toiletries
    • 32-inch LCD TVs with premium channels
    • Fridges, heating and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Weekend full breakfast available 7:00 AM to 10:30 AM for a fee: USD 10.27 for adults and USD 10.27 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Hosted evening meal available daily for a fee

Restaurants on site

  • Bennu Restaurant

Things to do

  • 24-hour gym
  • Arcade/game room
  • Art gallery
  • Billiards/pool table

Family friendly

  • Arcade/game room
  • Art supplies
  • High chair
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (215 square foot of space)
  • Meeting room

Outdoors

  • In a state park
  • In the mountains

Spa

  • Couples treatment rooms
  • Hot stone massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Free bottled water
  • Late-night room service
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 17.25 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 10 kg per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per day.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Ecuador value-added tax (VAT) at 15%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Ecuador.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: from approximately USD 10.27 for adults and from USD 10.27 for children
  • Airport shuttle fee: USD 67.20 per vehicle (return)
  • Pet fee: USD 17.25 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Frequently asked questions

Is Fenix Hotel pet-friendly?

Yes, this hotel allows dogs (limit 1 total) with a maximum weight of up to 10 kg per pet. There's a required deposit per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at Fenix Hotel?

As of 16 Jun 2026, prices found for a 1-night stay for 2 adults at Fenix Hotel on 17 Jun 2026 start from €73, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Fenix Hotel?

Self-parking and valet parking are free at this property.

What time is check-in at Fenix Hotel?

Check-in start time: 2:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Fenix Hotel?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does Fenix Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 67.20 per vehicle applies.

Where is Fenix Hotel located?

This family-friendly Quito hotel is located in a state park, within a 5-minute walk of National Polytechnic School and Pontificia Catholic University of Ecuador. Concentración Deportiva de Pichincha and University Andina Simón Bolívar are also within 10 minutes. El Ejido Station is 9 minutes by foot and La Alameda Station is 12 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Fenix Hotel Reviews

8.4

Very good

9.0

Cleanliness

7.4

Location

8.8

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 97 out of 196 reviews
Rating 8 - Good. 55 out of 196 reviews
Rating 6 - Okay. 27 out of 196 reviews
Rating 4 - Poor. 10 out of 196 reviews
Rating 2 - Terrible. 7 out of 196 reviews

Reviews

Verified

6/10 Okay

David

Liked: Cleanliness, staff & service
This is a decent hotel. Very basic. Nothing special, but clean and safe.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good Hotel

Very clean and safe hotel. Staff is very attentive.
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its location is strategic, as it is about 10 minutes from the historic center of the city. It is excellent when there are events at the Rumiñahui Coliseum, as it is about 200 meters away. The service is excellent and the attention is very friendly.
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, helpful, happy staff! The room and the bed was excellent. It is petfriendly. The food was good.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Alexandra Isabel

Liked: Staff & service, amenities
Velan room
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Family-friendly
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Carlos A.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Byron

Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 8 nights in Dec 2025
Verified

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Jan 2025
Verified

8/10 Good

Jorge

Liked: Cleanliness, amenities, property conditions & facilities
Yes 👍
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendly and professional staff
Stayed 1 night in Nov 2022
Verified

10/10 Excellent

Cleber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its ok
Stayed 1 night in Sep 2025
Verified

2/10 Terrible

Jose

Disliked: Staff & service, amenities, property conditions & facilities
Food was terrible
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent for families!

I stayed at the Fenix hotel with my family. We have a great experience, the attention of the staff was excellent, the hotel was clean as well as our rooms. The breakfast was varied and the staff was attentive to stocking the food during it. Although the area is high traffic, the rooms we were assigned allowed us to rest without interruptions. I'll be back in the future!
Stayed 1 night in Sep 2022
Verified

6/10 Okay

ximena

Liked: Cleanliness
Disliked: Staff & service, amenities
We didn’t get the room we reserved, it was only one with that description I showed them the picture they said it was taken, the room was small. We didn’t get the drink we had in the reservation by Expedia. The food in the restaurant was terrible and expensive, the breakfast eggs uncooked and the bread old. The early check in was half of the booking price plus taxes. The front desk staff was not that great, however the housekeeper was nice
Stayed 1 night in Aug 2025
Verified

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 4 nights in Jul 2023
Verified

6/10 Okay

Thomas

Didn’t like

For those who need to go to the Coliseo, the hotel is very close, so it’s worth staying there for the convenience. But I didn’t like the breakfast — very few options and overall quite poor. Service varies. I was well attended by some staff members but very poorly received by others. The room has no windows and no air conditioning. Access involves stairs, and even though there is an elevator, you still always have to use stairs. I didn’t think it was terrible, but I was disappointed. I expected more.
Stayed 3 nights in Jul 2025
Verified

8/10 Good

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muy decente , buena atención, cerca al coliseo Rumiñahui , agua caliente muy bien , toallas limpias , todo el personal muy amable , pero en el restaurante 45 minutos desde que pedí el plato hasta que me lo trajeron
Stayed 1 night in May 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ofrecieron en nuestra estadia desayuno buffet,muy amplio y variado con comida fresca , el lugar muy tranquilo y cercano tanto al metro como al coliseo, la habitación tenía una vista espectacular,muy seguro y su personal muy atento y amable , siempre pendientes, de seguro volveríamos a ir.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Maily Valeria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atención excelente, limpieza, ideal para familias, buena ubicación y ofrece vatiwdad de actividades.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Daniela

Liked: Cleanliness, amenities, property conditions & facilities
Muy buen hotel. Cerca del coliseo
Stayed 1 night in Dec 2025
Verified

4/10 Poor

Well

Disliked: Amenities, property conditions & facilities
Al momento del arribo al hotel al recepcionista no le gustó q llegue con una reserva y busco la manera de cobrarme un adicional y lo hizo. Aparte me dieron una habitación vieja nada q ver la relación costo beneficio. NO LO RECOMIENDO PARA NADA!!!!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Brayan

Liked: Cleanliness, staff & service, property conditions & facilities
El menú del desayuno, súper que saludable y su servicio de Restaurante 24 horas y comida muy buena
Stayed 1 night in Nov 2025