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Reviews of Best Western Plus Cary Inn - NC State

2.5 out of 5
Best Western Plus Cary Inn - NC State
1722 Walnut St, Cary, NC

Reviews

7.6

Good

Rating 10 - Excellent. 363 out of 1006 reviews" "
Rating 8 - Good. 300 out of 1006 reviews" "
Rating 6 - Okay. 157 out of 1006 reviews" "
Rating 4 - Poor. 99 out of 1006 reviews" "
Rating 2 - Terrible. 87 out of 1006 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Constance

Liked: Staff & service
It was a split-level situation -it was confusing and would’ve been seriously problematic if I wasn’t capable of carrying my luggage. They seem to be upgrading. The lower-level smelled like smoke all times of the day, but upstairs was fine. Can’t speak to the breakfast as I didn’t have it.
Stayed 3 nights in May 2024

6/10 Okay

Derise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only booked because i was told they had jacuzzi tubs, and i wanted to relax after my graduation. I was not given a jacuzzi tub room although i requested one. The shower itself was subpar, hot water lasted maybe 3-5 minutes, and the pressure wasnt great either. Other than that, my experience was great. Out was quiet, which i wanted to unwind after a long eventful day.
Stayed 1 night in May 2024

8/10 Good

Joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was very convenient to NC State graduation events.
Stayed 3 nights in May 2024

10/10 Excellent

George

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean very nice desk staff neat proper and quiet
Stayed 2 nights in May 2024

10/10 Excellent

Fionelle

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

6/10 Okay

Velvette, Bristol

Business traveller, Travelled with partner
Disliked: Staff & service, amenities
Old building and they don’t clean hallways.
Stayed 5 nights in Apr 2024

4/10 Poor

Samuel

Disliked: Cleanliness, staff & service
Stayed 1 night in May 2024

8/10 Good

Sana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok
Stayed 1 night in Apr 2024

10/10 Excellent

lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly,
Stayed 2 nights in Apr 2024

10/10 Excellent

MICHAEL

Liked: Amenities
Good
Stayed 1 night in Apr 2024

10/10 Excellent

Sherry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional, friendly, helpful, easy check in
Stayed 1 night in Apr 2024

2/10 Terrible

Ed

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This was total bait and switch. We reserved a 2-queen bed suite. They claimed no other rooms. It was cold, dark, and smelled bad. They offered to give our money back. We accepted.
Stayed 2 nights in Apr 2024

10/10 Excellent

Cheyannee

Stayed 1 night in Apr 2024

6/10 Okay

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Ali

Stayed 4 nights in Apr 2024

10/10 Excellent

John

Stayed 1 night in Apr 2024

6/10 Okay

Iris

Had to wait a while to check in as no one was at the desk. Had to pry the drain open in the bathroom sink. Hair on the walls of the shower/tub. Water did not drain out of the tub while taking a shower.
Stayed 1 night in Apr 2024

2/10 Terrible

milena

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom was dirty. Fridge had food leftover. Room smell like cigarets. AC was very noise.
Stayed 1 night in Apr 2024

8/10 Good

Kassie

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
The true highlight of this property is the staff. They’re nice, helpful and make you feel invited. The property itself was okay. Gym was small but clean and has equipment needed. The room itself was not great (just dirty and old and stains everywhere). The food around the property is so good. It feels safe as well as it is near two other busy hotels. Easy to get around!
Stayed 3 nights in Apr 2024

2/10 Terrible

Maliek

Travelled with family, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Terrible stay. Glad theyre closing
Stayed 3 nights in Apr 2024

6/10 Okay

Kristian

Travelled with partner
Liked: Staff & service
Key card gets demagnetized often. I had to see concierge practically every time I left the room
Stayed 3 nights in Apr 2024

8/10 Good

Jordy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had everything we could’ve possibly needed
Stayed 3 nights in Apr 2024

2/10 Terrible

Khadijah

Stayed 2 nights in Apr 2024
Response from Bianca on 3 May 2024
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Linda

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

8/10 Good

Derrick

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service
…
Stayed 1 night in Mar 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and professional staff
Stayed 2 nights in Mar 2024

10/10 Excellent

John, Elizabeth City

Liked: Amenities
I liked everything very surprised for all the services provided. Good breakfast
Stayed 1 night in Mar 2024

10/10 Excellent

EMIL

Stayed 1 night in Mar 2024

10/10 Excellent

Jason

Liked: Amenities
The room and hotel were well kept
Stayed 2 nights in Mar 2024

8/10 Good

Djenny Rama

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

6/10 Okay

Gaby

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Eliud

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Dave

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price for a clean, safe overnight stay close to restaurants and shopping.
Stayed 1 night in Mar 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay with our dog. Room and the rest of the hotel were clean; staff were friendly. Very convenient to local restaurants and shopping.

10/10 Excellent

Harold

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect overnight stay!
Stayed 1 night in Mar 2024

2/10 Terrible

Yashekia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was horrible it was extremely dirty. The towels in the bathroom was used I asked front desk for new towels they said they were out. Then I asked for a remote due to one wasn’t in the room and she said they didn’t have any more available. I then asked to be switched to a different room she said they were booked. Then not to mention the huge water bug that freaked my kids and myself out. That was the last straw I left I was supposed to be there 2 night and only stay a couple hours I just couldn’t it smell like urine in the rooms and it was a drunk man in the lobby harassing me when I was trying to talk with the front desk representative. It was just horrible I had to spend more money on a different hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Bentley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service.
Stayed 1 night in Mar 2024

10/10 Excellent

Amber

Wonderful
Stayed 1 night in Feb 2024

10/10 Excellent

Shelton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Betsy

Stayed 1 night in Feb 2024

8/10 Good

Monica

Liked: Staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Jan

Liked: Cleanliness
Stayed 1 night in Feb 2024

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Feb 2024

4/10 Poor

Michelle

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The entire building and room reeked of pot. Very very disappointing. Also did not get the accommodations as requested on Expedia. Apparently, customers who book with a third party booking service such as Expedia get stuck wherever they have room on the property 😏😏
Stayed 1 night in Feb 2024

6/10 Okay

Sean

Stayed 1 night in Feb 2024

6/10 Okay

Matthew

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The facilities themselves were old and in disrepair however, they were cleaned. Would’ve expected a little bit more for this price point.
Stayed 1 night in Feb 2024

2/10 Terrible

vanessa

Stayed 1 night in Feb 2024

2/10 Terrible

Wilkie

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I have stayed at Best Western hotels in many parts of the U.S. and other countries, and this stay was the biggest disappointment. The only compliments I have were for the helpful reception staff. The room smelled stale like beddings had not been changed, only one light-blocking curtain installed, so the room is either totally dark or totally no privacy. The power outlets on the desk lamp did not work. The toilet had a wrong size seat, hair in bathtub, stains on the bathroom floor and the exhaust fan did not work. I do not want to go on.
Stayed 2 nights in Feb 2024

8/10 Good

Gary, Chesapeake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have given 5 stars if it wasn't for the unruly couple that argued all night. It seemed like management did nothing to quiet or remove them. Other than that, it was everything I expected and needed. Will definitely stay again.
Stayed 1 night in Feb 2024

10/10 Excellent

Eric

Good
Stayed 1 night in Feb 2024