Interior

Reviews of Hilton Garden Inn Raleigh-Cary

3 out of 5
Hilton Garden Inn Raleigh-Cary
131 Columbus Ave, Cary, NC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 672 out of 1000 reviews" "
Rating 8 - Good. 220 out of 1000 reviews" "
Rating 6 - Okay. 58 out of 1000 reviews" "
Rating 4 - Poor. 23 out of 1000 reviews" "
Rating 2 - Terrible. 27 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to PNC arena and other venues. Staff was friendly and courteous and the facilities were lovely. Room was clean and the beds were comfortable.
Stayed 1 night in May 2024

6/10 Okay

Charles

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Team HGI on 12 May 2024
We are disappointed to note that your time with us fell below expectations. We hope you will afford us a chance to make up for the lost commendations with an improved visit in the future.

8/10 Good

Farrell

Liked: Cleanliness, staff & service, property conditions & facilities
Late checkin restaurant/bar was closed
Stayed 1 night in May 2024
Response from Team HGI on 12 May 2024
Thank you for taking the time to leave us a review! We are sorry to hear that the bar and restaurant was closed when you arrived.

10/10 Excellent

patricia a

Liked: Cleanliness, staff & service, property conditions & facilities
it was close to where I needed to go
Stayed 2 nights in May 2024
Response from Team HGI on 12 May 2024
Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are pleased to hear that you had a positive experience with us at Hilton Garden Inn Raleigh-Cary. Kind regards!

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Team HGI on 1 May 2024
Hello, thank you for taking the time to post your rating. Your review is very important to us. Kind regards!

10/10 Excellent

anaisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 2 nights in Apr 2024
Response from Team HGI on 24 Apr 2024
Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are pleased to hear that you had a positive experience with us at Hilton Garden Inn Raleigh-Cary. Kind regards!

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, friendly staff, very clean room, great beds…so comfortable. All of us slept well. Excellent stay.
Stayed 1 night in Apr 2024
Response from Kevin on 23 Apr 2024
Hello Karen,We truly appreicate your feedback and are so happy to hear that you all were able to enjoy your time with us! We hope to see you again soon!

10/10 Excellent

Qwestta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodations and clean with friendly staff! Will stay there again!
Stayed 3 nights in Apr 2024
Response from Team HGI on 19 Apr 2024
Thank you for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us!

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, good beds
Stayed 2 nights in Apr 2024
Response from Team HGI on 19 Apr 2024
Thank you for taking the time to leave us a review! We are happy to hear that you enjoyed your stay with us.

10/10 Excellent

Sylvia

Stayed 1 night in Apr 2024
Response from Kevin on 6 May 2024
Hello Sylvia,Thank you so much for taking the time to rate your stay with us. We're glad to see you enjoyed your time with us!

10/10 Excellent

Essence

Stayed 3 nights in Apr 2024
Response from Team HGI on 1 May 2024
Hello, thank you for taking the time to post your rating. Your review is very important to us. Kind regards!

6/10 Okay

Lisa

Travelled with family and small children
Liked: Staff & service, amenities
Nothing spectacular just a hotel for as much as I paid would have been nice to have breakfast included.
Stayed 2 nights in Apr 2024
Response from Kevin on 10 Apr 2024
Hello Lisa,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry to hear you were disappointed that we did not provide a complimentary breakfast. The Hilton Garden Inn brand offers a fully cooked to order, hot breakfast at a cost instead of a basic continental breakfast other brands may offer. If there is anything else I can do for you at this time, please contact us. We hope you will consider staying with us again in the future.

10/10 Excellent

Alexis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in a great location. Having a restaurant on site was a plus and the room was clean and comfortable.
Stayed 1 night in Apr 2024
Response from Team HGI on 7 Apr 2024
Hello, thank you for taking the time to post your rating. Your review is very important to us, at Hilton Garden Inn Raleigh-Cary. Kind regards!

8/10 Good

Patrick

Travelled with family
Liked: Property conditions & facilities
Hotel was nice. Furniture in room was worn out.
Stayed 2 nights in Mar 2024
Response from Kevin on 2 Apr 2024
Hello Patrick,Thank you for taking the time to review your stay with us. We appreciate the feedback, and we are excited to say that later this year we do have a full room renovation scheduled. We hope to welcome you back again!

10/10 Excellent

Joey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Propety was very clean and the Staff were very nice!
Stayed 2 nights in Mar 2024
Response from HGI Raleigh-Cary on 27 Mar 2024
Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are pleased to hear that you had a positive experience with us at Hilton Garden Inn Raleigh-Cary. Kind regards!

4/10 Poor

yiwen

Stayed 1 night in Mar 2024
Response from Team HGI on 12 May 2024
We are disappointed to note that your time with us fell below expectations. It has been our constant endeavor to provide only the highest level of comfort to our guests and we sincerely apologize for falling short. We will keep your comments in mind as they will help us identify areas of improvement. We hope you will afford us a chance to make up for the lost commendations with an improved visit in the future.

2/10 Terrible

Allana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Team HGI on 12 May 2024
We are disappointed to note that your time with us fell below expectations. It has been our constant endeavor to provide only the highest level of comfort to our guests and we sincerely apologize for falling short. We will keep your comments in mind as they will help us identify areas of improvement. We hope you will afford us a chance to make up for the lost commendations with an improved visit in the future.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe, and comfortable.
Stayed 2 nights in Mar 2024
Response from Team HGI on 12 Mar 2024
Francisco, thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, Hilton Garden Inn Raleigh-Cary

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly!
Stayed 2 nights in Mar 2024
Response from Team HGI on 10 Mar 2024
Kimberly, We are pleased that you enjoyed your stay with us and think out staff is friendly. Let us know if there is anything we can do for you. Have a great day.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
My stay at this facility was grand in every respect. The room was spacious and luxurious. I highly recommend Hilton Garden Inn Raleigh-Cary NC. It was a 5-star experience for me.
Stayed 2 nights in Feb 2024
Response from Team HGI on 2 Mar 2024
George, We appreciate you taking the time to share your experience with us. We are glad to see that we exceeded your expectations. Please consider us for your next travels to the area!

10/10 Excellent

Kathleen, Granite Falls

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant front desk staff. Easy parking
Stayed 2 nights in Feb 2024
Response from Team HGI on 2 Mar 2024
Kathleen,We are thrilled to read this great review about your stay with us and are glad you enjoyed our amazing guest service! We hope you stay with us again soon.

10/10 Excellent

Tina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if you need a small meeting area to get the day started.
Stayed 3 nights in Feb 2024
Response from Team HGI on 17 Feb 2024
Tina, thank you for taking the time to post your rating. Your review is very important to us, and we are pleased to hear that you had a positive experience with us at Hilton Garden Inn Raleigh-Cary. Kind regards!

10/10 Excellent

Samantha

Stayed 2 nights in Jan 2024
Response from Team HGI on 27 Mar 2024
Samantha, thanks for leaving a rating! We hope to see you again soon!

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Team HGI on 27 Jan 2024
Allen, We appreciate you taking the time to leave a rating! Have a great day!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Nice hotel in Cary
It's a nice hotel with excellent location. Unfortunately, I had problems with the heat and the shower. Both were addressed reasonably quickly, but the heat failed a second time. The staff was great, but the systems seem to be a bit dated.
Stayed 2 nights in Jan 2024
Response from Team HGI on 20 Jan 2024
Hello, Thank you for your honest feedback! We appreciate your thoughts on our property and will use your comments to better our practices.

10/10 Excellent

Fangio

Business traveller
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Team HGI on 13 Jan 2024
Thank you for your amazing rating!

10/10 Excellent

barry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff could not have been nicer or more helpful 111
Stayed 2 nights in Jan 2024
Response from Team HGI on 27 Jan 2024
Barry, Thank you for the kind words about our staff. We go above and beyond for all of our guests. We hope to host you again!

8/10 Good

Stephen

Stayed 2 nights in Dec 2023
Response from Team HGI on 27 Jan 2024
Thank you for the rating, Stephen! We hope to be of service to you again soon!

10/10 Excellent

Julie

Stayed 1 night in Dec 2023
Response from Team HGI on 6 Jan 2024
We are so happy to receive a great rating for Hilton Garden Inn Raleigh-Cary! Thank you so much for taking the time! We hope to welcome you back in the near future!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Team HGI on 30 Dec 2023
James, Thanks for this amazing rating! We are glad we exceeded your expectations. Have a good day!

10/10 Excellent

Aldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Team HGI on 30 Dec 2023
Thanks for your 5-star rating!

8/10 Good

Rasheedah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, Tomica was great and attentive
Stayed 2 nights in Dec 2023
Response from Team HGI on 23 Dec 2023
Rasheedah, Thanks for your review. We are happy to hear that you experienced our amazing guest service! We hope to host you again in near future.

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Team HGI on 16 Dec 2023
Lance, Thanks for rating us! We are looking forward to your next stay!

8/10 Good

Lawanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent enough, though over priced.
The room was a junior suite and of a good size. The bed was quite firm and the blanket and sheet were thin and rough. The room also was remarkably dim and the few over head lights took several moments to turn on once flipped. The room was clean enough, but there was some debris under the bathroom sink area. There is no complimentary breakfast which for the price is unusual. The only thing complimentary is some of the worst coffee I have ever had by the front desk. The front desk staff are friendly, there’s ample parking, and the location has several nice restaurants nearby. I stayed here as my coworkers were booked here as well, but left to my own decision I may find another option.
Stayed 1 night in Dec 2023
Response from Team HGI on 16 Dec 2023
Lawanda, Thank you for taking the time to review your stay with us. We love your honest feedback and will use take it into consideration when reviewing our operations. The HGI brand does not offer a complimentary breakfast, but fresh, made to order options, as well as a upgraded buffet. We hope you consider us for a future stay!

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
All around excellent
Stayed 1 night in Dec 2023
Response from Team HGI on 16 Dec 2023
Stanley, We appreciate you taking the time to review your experience with us. Please consider us for your next travels to the area!

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Team HGI on 16 Dec 2023
Anthony, Thanks for the 10 out of 10 rating! We hope to be able to serve you again.

10/10 Excellent

Tamara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here on a girls’ weekend for a little Christmas shopping. Was a repeat of a stay from several years ago. Just like last time, it was perfect!
Stayed 1 night in Dec 2023
Response from Team HGI on 16 Dec 2023
Tamara, We are so happy to read that you had a perfect experience with us again! Thanks for taking the time to leave a review and we hope to see you again soon!

10/10 Excellent

Dhruvkumar, Lorena

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Team HGI on 10 Dec 2023
Dhruvkumar, Thank you for your rating! We are pleased to read that you had an exceptional stay.

10/10 Excellent

Christopher, Goose Creek

Travelled with family
Liked: Amenities
Great location , friendly staff , clean & comfortable room
Stayed 1 night in Nov 2023
Response from Team HGI on 3 Dec 2023
Christopher,Thank you for taking the time to post your rating. Your review is very important to us, and we are pleased to hear that you enjoyed the staff and room. Kind regards!

10/10 Excellent

Twanda

Stayed 1 night in Nov 2023
Response from Team HGI on 30 Dec 2023
Thanks for your 5-star rating!

10/10 Excellent

Salvador

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well kept property. Convenient location close to many attractions.
Stayed 3 nights in Nov 2023
Response from Team HGI on 25 Nov 2023
Salvador, We are so happy to read such a great review about Hilton Garden Inn Raleigh-Cary! Thank you so much for taking the time! We hope to welcome you back in the near future!

10/10 Excellent

Richard

Stayed 3 nights in Nov 2023
Response from Team HGI on 10 Dec 2023
Richard, We appreciate you taking the time to leave a rating, if there is anything else we can do for you, please let us know!

6/10 Okay

Leandra

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The bed had dust bunnies on the side and the room smelled like smoke covered up by air freshener. The lobby and staff are nice but no one asked about my stay. The front desk seemed to know it was not a great room and checked if she should still give it to me. She did. It was late when I checked in and I had already ordered food to the room and did not want to change rooms. The wallpaper was peeling in the bathroom.
Stayed 1 night in Nov 2023
Response from Team HGI on 19 Nov 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team. If there is anything else I can do for you, please contact us. We hope you will consider staying with us again in the future.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Team HGI on 6 Nov 2023
Linda, thank you for your wonderful rating! We hope to be of service to you again in the future. Best wishes, Hilton Garden Inn Raleigh-Cary

8/10 Good

MICHELLE

Stayed 2 nights in Oct 2023
Response from Team HGI on 6 Nov 2023
Hello Michelle, thank you for taking the time to post your rating. Your review is very important to us, and we are pleased to hear that you had a positive experience with us at Hilton Garden Inn Raleigh-Cary. Kind regards!

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Team HGI on 28 Oct 2023
Linda,Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are pleased to hear that you had a positive experience with us at Hilton Garden Inn Raleigh-Cary. Kind regards!

10/10 Excellent

Pat

Travelled with family, Travelled with group
Liked: Cleanliness, amenities
Everything!
Stayed 4 nights in Oct 2023
Response from Team HGI on 28 Oct 2023
We are so happy to read such a great review about Hilton Garden Inn Raleigh-Cary! Thank you so much for taking the time! We hope to welcome you back in the near future!

10/10 Excellent

Jeffery

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Oct 2023
Response from Team HGI on 22 Oct 2023
Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are pleased to hear that you had a positive experience with us at Hilton Garden Inn Raleigh-Cary. Kind regards!

8/10 Good

Cameron

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
nice hotel and in a ' good location
Stayed 1 night in Oct 2023
Response from Team HGI on 22 Oct 2023
Cameron, We appreciate you taking the time to review us. We are thrilled to hear that you had a great stay with us and enjoy our convenient location.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with friendly staff.
Stayed 2 nights in Oct 2023
Response from Team HGI on 22 Oct 2023
Dear Amanda, We are happy to hear that you enjoyed your stay and were greeted with friendly service. We hope to see you again soon! Thank you for your review.